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SureStay Hotel by Best Western San Rafael

2.5 star property
Hotel near San Francisco Bay in San Rafael

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Photo gallery for SureStay Hotel by Best Western San Rafael

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)
Exterior
Exterior
Standard Room, 1 Queen Bed, Accessible, Non Smoking | Bathroom
Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Reviews

6.4 out of 10

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
865 Franciso Blvd East, San Rafael, CA, 94901
  • Place, Mission San Rafael Arcangel
    ‪3 min drive‬
  • Place, Dominican University of California
    ‪3 min drive‬
  • Place, Larkspur Ferry Terminal
    ‪4 min drive‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪60 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

About the area

San Rafael

Canal stay.Your stay at this Canal hotel places you within 2 miles (3 km) of Marin Country Mart and Mission San Rafael Arcangel. San Francisco Bay and Larkspur Ferry Terminal are also within 3 miles (5 km).

What's nearby

  • San Rafael Pacifics Albert Park - 3 min drive - 2.1 km
  • Marin Country Mart - 3 min drive - 1.8 km
  • Mission San Rafael Arcangel - 3 min drive - 2.5 km
  • Dominican University of California - 3 min drive - 2.5 km
  • Larkspur Ferry Terminal - 4 min drive - 2.5 km

Getting around

  • Berkeley Station - 18 min drive
  • San Francisco Intl. Airport (SFO) - 42 min drive

Restaurants

  • ‪Glyka Sweets - ‬2 min drive
  • ‪Picante - ‬12 min walk
  • ‪Mi Pueblo Food Center - ‬12 min walk
  • ‪Burger King - ‬4 min walk
  • ‪Circle K - ‬4 min walk

About this property

SureStay Hotel by Best Western San Rafael

Hotel near San Francisco Bay in San Rafael
Free breakfast is served daily. WiFi is free in public spaces. The business-friendly SureStay Hotel by Best Western San Rafael also features a vending machine, complimentary newspapers in the lobby, and RV/bus/truck parking. Free self parking is available.

This San Rafael hotel is smoke free.

  • 1 building
  • 32 guestrooms or units
  • 2 levels
  • Breakfast available (free)
  • Front desk (24 hours)
  • Newspapers in lobby (free)
  • No smoking on site
SureStay Hotel by Best Western San Rafael offers 32 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. LED televisions come with cable channels. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

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  • Free WiFi
  • Air conditioning
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includes taxes & fees
Mar 6 - Mar 7
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Property amenities

Family friendly

  • In-room crib
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free self-serve breakfast available daily 7:00 AM to 9:00 AM

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • LED TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

San Rafael Travelodge
Travelodge in Hotel San Rafael
San Rafael Travel Lodge
Travel Lodge San Rafael
Travelodge San Rafael Hotel
Travelodge San Rafael
Travelodge Wyndham San Rafael Hotel
Travelodge Wyndham San Rafael
Travelodge San Rafael Hotel San Rafael
San Rafael Travelodge
San Rafael Travel Lodge
Travel Lodge San Rafael
Travelodge in San Rafael
Surestay By Best Rafael Rafael
Travelodge by Wyndham San Rafael
SureStay Hotel by Best Western San Rafael Hotel
SureStay Hotel by Best Western San Rafael San Rafael
SureStay Hotel by Best Western San Rafael Hotel San Rafael

Frequently asked questions

How close is SureStay Hotel by Best Western San Rafael to the airport?

SureStay Hotel by Best Western San Rafael is 29.4 mi (35-min drive) away from the Oakland Intl. Airport (OAK) airport, the closest popular airport to the property.

How much does it cost to stay at SureStay Hotel by Best Western San Rafael?

As of Mar 5, 2026, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western San Rafael on Mar 6, 2026 start from CA $119, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay Hotel by Best Western San Rafael have an airport shuttle?

Airport shuttle services are not available at SureStay Hotel by Best Western San Rafael.

How close is SureStay Hotel by Best Western San Rafael to the beach?

This hotel is 14.2 mi (41-min drive) from Black Sands Beach and 14.4 mi (40-min drive) from Rodeo Beach. Don't forget your sunscreen!

Does SureStay Hotel by Best Western San Rafael offer free breakfast?

SureStay Hotel by Best Western San Rafael offers free self-serve breakfast every day from 7:00 AM to 9:00 AM.

Is there a casino at SureStay Hotel by Best Western San Rafael?

No, there is no casino at this hotel, but San Pablo Lytton Casino (17-min drive) is nearby.

What time is check-in at SureStay Hotel by Best Western San Rafael?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at SureStay Hotel by Best Western San Rafael?

This hotel offers free self parking.

Does SureStay Hotel by Best Western San Rafael have a pool?

SureStay Hotel by Best Western San Rafael does not have a pool.

Does SureStay Hotel by Best Western San Rafael have a spa?

There are no spa services available at this hotel.

How close is SureStay Hotel by Best Western San Rafael to downtown San Rafael?

SureStay Hotel by Best Western San Rafael is 1.5 mi away from San Rafael.

SureStay Hotel by Best Western San Rafael Reviews

Reviews

6.4
Rating 10 - Excellent. 195 out of 1002 reviews
Rating 8 - Good. 248 out of 1002 reviews
Rating 6 - Okay. 247 out of 1002 reviews
Rating 4 - Poor. 150 out of 1002 reviews
Rating 2 - Terrible. 162 out of 1002 reviews

7.0/10

Cleanliness

6.4/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

Reviews

10/10 Excellent

jose

Stayed 4 nights in Nov 2025

4/10 Poor

Julie

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Room was terrible. Peeling wall paper, toilet leaking on floor, filthy carpeting. The floor was very soft in places like rotten under carpet. They claimed to have breakfast included, but we didn't check it out because the lobby was so tiny. The property was just run down. Very disappointed
Stayed 1 night in Nov 2025

4/10 Poor

Heather

Disliked: Cleanliness, amenities
Did not have fitted sheets. Floor had gaping in the wood. Wouldn't recommend
Stayed 2 nights in Oct 2025

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, amenities
Room was clean and comfortable! Loved the amenities which was just what I needed and the staff was very nice! Would certainly stay again! Thanks so much!
Stayed 3 nights in Oct 2025

6/10 Okay

Michael

Liked: Cleanliness
Noisy and not very safe area
Stayed 2 nights in Oct 2025

4/10 Poor

Daniel

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
When we arrived, even though the room looked like it had been cleaned, the restroom was still dirty with toilet paper still in the toilet, and no extra rolls near by. There was a bad smell in the room and the surrounding area.
Stayed 2 nights in Oct 2025

10/10 Excellent

Andrew

Stayed 1 night in Oct 2025

4/10 Poor

Joshua

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The place is falling apart a bit structurally. The front desk is tiny and is where an also tiny breakfast is served. Front desk staff had a very indifferent demeanor. Double charged us accidentally and took over a week to resolve it. Totally serviceable for a needed place to stay, not recommended for leisure/vacation.
Stayed 3 nights in Aug 2025

6/10 Okay

Christina, Albany

Breakfast options pretty limited
Stayed 1 night in Sep 2025

6/10 Okay

Jo Beth

Disliked: Staff & service, property conditions & facilities
Check in was not friendly. When I arrived I was surprised by location and apperance. Room was adequate.
Stayed 1 night in Sep 2025

2/10 Terrible

Veronica

Disliked: Cleanliness, staff & service, property conditions & facilities
We got to our room and had a very terrible smell. The room was dirty & better filthy. The front desk said that there were no more rooms available. It took me almost two (2) hrs to clean and sanitize the room. I had brought my own disinfectant,-sanitary wipes , luckily. I have pictures of all the dirt from the floor from the bathroom to the front room and where the banshee was at. I cleaned and wiped everything down. It was filthy. Never again while I stay there. I would like to have a Refund of my two day stay.
Stayed 2 nights in Sep 2025

6/10 Okay

Christina, Albany

Bathroom still had used towels under toilet and body wash was empty.
Stayed 1 night in Sep 2025

2/10 Terrible

Ramona

Stayed 2 nights in Sep 2025

4/10 Poor

Kum Sim

Disliked: Cleanliness, staff & service, property conditions & facilities
Place is sketchy and room smells.
Stayed 1 night in Sep 2025

2/10 Terrible

Leigh

Stayed 2 nights in Sep 2025

6/10 Okay

kelly

Liked: Staff & service
Stayed 3 nights in Sep 2025

6/10 Okay

Marshelle L. Buchele

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Alice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Nora Resendiz

Stayed 2 nights in Sep 2025

2/10 Terrible

Daniel

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was supposed to be a non smoking room but reeked of cigarettes. Bedding was dirty/stained.
Stayed 1 night in Aug 2025

4/10 Poor

Jason

Stayed 1 night in Aug 2025

2/10 Terrible

Regina

The room smelled like pee. The pillows were flat and needed to be thrown away.
Stayed 1 night in Aug 2025

2/10 Terrible

Jake

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay at this hotel. Disgusting unclean pillowcases caused inflammation and pimples on my girlfriend’s ear. The place feels extremely unsafe, the area and the people around the area make it feel extremely uncomfortable. We were very concerned for our safety staying at this hotel, for whether damage would be caused to our car whilst staying. We entered our room initially to the smell of marijuana, when alerting the front desk he offered to swap the room but did not apologise for it or seem to feel too bad. Our next room had a huge dent in the wall upon opening the door, but whatever. I have never felt unsafe staying at a hotel until this stay. Other guests were smoking marijuana outside the hotel room doors, that we had to tell to stop then eventually call the front room desk so they would in this no smoking hotel. This hotel cost $155 for the night, an incredible rip off, with issues that i would not even expect from a $50/night place. AVOID AT ALL COSTS.
Stayed 1 night in Aug 2025

8/10 Good

Harry

Stayed 3 nights in Aug 2025

10/10 Excellent

Baoning

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is great. I checked in late. But everything works out! I am glad.
Stayed 1 night in Aug 2025