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The Hacienda & Spa at Hotel Santa Fe

4.5 star property
Family-friendly 4.5-star hotel near Santa Fe Plaza

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Photo gallery for The Hacienda & Spa at Hotel Santa Fe

Suite, Fireplace
Front of property - evening/night
Interior
Interior
Standard Room, 1 King Bed, Fireplace (Hacienda)

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar

Explore the area

Map
537 S Guadalupe St, Santa Fe, NM, 87501
  • Santa Fe Railyard
    ‪3 min walk‬
  • Loretto Chapel
    ‪12 min walk‬
  • Santa Fe Plaza
    ‪13 min walk‬
  • Santa Fe, NM (SAF-Santa Fe Municipal)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Fireplace (Hacienda)

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Standard Room, 1 King Bed, Fireplace (Hacienda)

  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Fireplace (Hacienda)

Standard Room, 2 Double Beds, Fireplace (Hacienda)

Standard Room, 2 Double Beds, Fireplace (Hacienda)

  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Fireplace

Suite, Fireplace

Suite, Fireplace

  • 49 sq m
  • Sleeps 4
  • 1 Double Sofa Bed OR 1 King Bed

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About the area

Santa Fe

City center retreat .With a stay at this Downtown Santa Fe hotel, you'll be steps from Art Vault and TAI Modern. SITE Santa Fe and Santa Fe Railyard are also within half a mile (1 km).

What's nearby

  • Santa Fe Railyard - 3 min walk - 0.3 km
  • Georgia O'Keefe Museum - 12 min walk - 1.0 km
  • Loretto Chapel - 12 min walk - 1.0 km
  • Santa Fe Plaza - 13 min walk - 1.2 km
  • Canyon Road - 15 min walk - 1.3 km

Getting around

  • Santa Fe Depot - 4 min walk
  • Santa Fe Municipal Airport (SAF) - 19 min drive

Restaurants

  • ‪Tomasita's Santa Fe New Mexican Restaurant - ‬2 min walk
  • ‪La Choza Restaurant - ‬8 min walk
  • ‪Restoration Pizza Santa Fe - ‬2 min walk
  • ‪Second Street Brewery at the Railyard - ‬3 min walk
  • ‪Mille - ‬8 min walk

About this property

The Hacienda & Spa at Hotel Santa Fe

Family-friendly 4.5-star hotel near Santa Fe Plaza
The Hacienda & Spa at Hotel Santa Fe offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free wired Internet.

Business amenities include a business center and meeting rooms. A hot tub, a rooftop terrace, and a vending machine are also featured at the luxury The Hacienda & Spa at Hotel Santa Fe. For a fee, parking is available.

This 4.5-star Santa Fe hotel is smoke free.

  • 35 guestrooms or units
  • 3 levels
  • Meeting rooms
  • Built in 2002
  • Continental breakfast (free)
  • Manager's reception (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Hacienda & Spa at Hotel Santa Fe offers 35 air-conditioned accommodations with fireplaces and iPod docking stations. Pillowtop beds feature Egyptian cotton sheets and premium bedding. LCD televisions come with premium satellite channels and pay movies. Coffee/tea makers and minibars are provided. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and safes, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 5 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.

Languages

English, French, Italian, Spanish

Similar properties

Front of property - evening/night

Hotel Santa Fe

  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
4.6 out of 5, Wonderful, 1,018 reviews
The price is CA $243
CA $309 total
includes taxes & fees
Jun 29 - Jun 30
Hotel Santa Fe

Property amenities

Family friendly

  • In-room babysitting (surcharge)
  • Outdoor pool

Internet

  • Available in all rooms: Free wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free wired internet

Parking and transportation

  • Area shuttle up to 1 mi
  • Secured, uncovered self parking on site (surcharge)
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool
  • Piano
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • iPod dock
  • LCD TV with premium cable/satellite channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Fireplace
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 21.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Concierge service
  • Faxes
  • Fitness center access
  • Fitness/yoga classes
  • In-room coffee
  • In-room safe
  • Internet access
  • Newspaper
  • Phone calls
  • Pool access
  • Shuttle service
  • Hot tub access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hacienda Hotel Santa Fe
Hacienda Santa Fe
Hotel Santa Fe
The Hacienda & Spa At Santa Fe
The Hacienda & Spa at Hotel Santa Fe Hotel
The Hacienda & Spa at Hotel Santa Fe Santa Fe
The Hacienda & Spa at Hotel Santa Fe Hotel Santa Fe

The Hacienda & Spa at Hotel Santa Fe Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 732 out of 946 reviews
Rating 8 - Good. 154 out of 946 reviews
Rating 6 - Okay. 41 out of 946 reviews
Rating 4 - Poor. 11 out of 946 reviews
Rating 2 - Terrible. 8 out of 946 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Erik

Stayed 2 nights in Feb 2025

10/10 Excellent

Norma

Stayed 3 nights in Mar 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing, amazing, amazing!

We stayed in the Hacienda and this room was absolutely amazing! Spacious, clean and great high end linens. The fireplace was amazing for a nice snowy night. Shower had plenty of water pressure and was a great way to relax after a long day. Butler's were all so amazing and helpful! Hotel has free shuttle service within a mile which is a nice offering. Happy hour in the Hacienda consisted of wines, beers and appetizers which was great before heading downstairs to the Amaya for dinner. Saturday nights have live music and we truly enjoyed that! Food was awesome as were the drinks.
Stayed 1 night in Mar 2025

10/10 Excellent

Dana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had booked a star gazing train ride . This hotel is just across the way to the train. In the morning we walked to the growers market. The hotel included a generous happy hour as well as a continental breakfast. Very nice stay
Stayed 1 night in Feb 2025

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in a very convenient and walkable distance to the Plaza sites and the Railyard area. The hotel is filled with Native American art and the Hacienda provides many amenities including butler service, shuttle, continental breakfast, happy hour and turndown service. We loved the fireplace in our room and the bed was comfy. The staff is 10/10 and so welcoming. Would definitely stay here again.
Stayed 5 nights in Feb 2025

10/10 Excellent

Mary Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was so smooth! From the young lady who “prechecked” us in to the butler who was waiting to help us unload the car, we had a very enjoyable visit.
Stayed 2 nights in Feb 2025

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2025

4/10 Poor

Pascal

Liked: Cleanliness
Disliked: Staff & service

Stay away of this hotel

First, when we arrived, the elevator was out (which we were told a day earlier by email), then when we entered the room, it was 84 degrees and the smoke detector was beeping (battery), it took the staff over an hour to try fixing the issue and all night and windows opened to bring the temperature down to a mere 72 degrees. We requested a new room the next day on an upper floor which was much better. Now the breakfast which was included in the price, we ate there four times, even though the continental breakfast was the worse we experienced (cheap pastries, choice of cereals all very sweet, runny oat meal, hardboiled eggs but no bread or bagels of any kind... Holiday Inn Express would be much better than this buffet, a real bummer for this hotel that claimed to be one of the best in Santa Fe! That's not all, we got over charged on drinks during our one time diner the first night ($27 instead of $14 per drink), then over charged for breakfast and coffee... The service for breakfast is horrendous and wait staff does not care at all including the manager does talk trash about customers where we can hear him... Sorry but we will not stay there again on our next visit to Santa Fe, there are a lot better hotels in the area.
Stayed 7 nights in Feb 2025

10/10 Excellent

Robby

Stayed 3 nights in Feb 2025

10/10 Excellent

Michael T

Travelled with partner
Liked: Cleanliness, amenities
Lovely hotel wonderful staff
Stayed 1 night in Nov 2024

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
We had a one night get away from our busy life in Albuquerque. Took the train up and enjoyed a wonderful couples massage with the awesome gals at the spa! The spa was beautiful, very accommodating. We did have butler service during our stay at the Hacienda. Kevin was very nice but he seemed a bit distracted. Misty at the bar service area was very accommodating and felt like we had known Her for years. The rooms were very nice, and clean, however, the pillows were very flat. Rick, our evening transport guy was very accommodating and a pleasure to talk to. Our overall stay was amazing. We would come back for sure but would bring our own pillows.
Stayed 1 night in Feb 2025

10/10 Excellent

David

Stayed 1 night in Feb 2025

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Missing mugs

Thr hotel was very nice and comfortable. Service was excellent. Continental breakfast was very limited and coffee at times luke warm. This forced us to order cappuccino from the kitchen , some of the worst wver and we were charged 10 dollars. Another quirk, the used mugs in the room were promptly removed during the clean up, but never replaced forcing us to call room service every day. Otherwise a very nice hotel
Stayed 5 nights in Feb 2025

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Other than the elevators being out of order the Hotel Santa Fe is everything you would want in a hotel stay. Great service, clean, quiet and comfortable.
Stayed 1 night in Feb 2025

10/10 Excellent

Humberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff overall very kind people working there, our building was under remodeling that’s the only reason we did not have a great review but in general pretty good
Stayed 3 nights in Jan 2025

10/10 Excellent

stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful serene atmosphere and warm and friendly staff!
Stayed 4 nights in Jan 2025

10/10 Excellent

Andrew

Liked: Property conditions & facilities
Stayed 2 nights in Jan 2025

6/10 Okay

Hilary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location of this proeprty was wonderful located right in down town Santa Fe we were able to walk to shops and restaurants. The property itself was beautiful with woodburning fireplaces. The downfall were the hidden fees this property charged. The property has a restaurant and they stated they give discounts to Hacienda hotel members. The discount they claim to give they add that on as a 'resort charge' without telling you completely eliminating the so called discount.
Stayed 6 nights in Jan 2025

8/10 Good

Karen

Stayed 3 nights in Dec 2024

10/10 Excellent

Craig, Clearwater

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, great service in the bar and restaurant and maid staff. Would give ten stars it I could.
Stayed 5 nights in Dec 2024

10/10 Excellent

Sophia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

6/10 Okay

Arthur H

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

No responsibility for big mistake

The hotel offered a shuttle service to the plaza. They told us they would pick us up in 5 minutes. 40 minutes later they weren’t there. No one would take responsibility. I mentioned this to them at the time and at checkout and they didn’t seem to care. They were patronizing.
Stayed 4 nights in Dec 2024

10/10 Excellent

Tara

Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024