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4.5 out of 5

"Amazing location matched with good service, near everything Tulum has to offer. With covid they were very safe and had good follow up with guests. " More

By a verified traveller on Sun 21 Feb 2021

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Hotel Description

3.5-star beachfront hotel near Tulum Beach

On the beach

A stay at this Zona Hotelera hotel places you steps from Ven a la Luz Sculpture and within a 5-minute walk of Tulum Beach. Sian Ka'an Biosphere Reserve and Tulum National Park are also within 3 miles (5 km).

Poolside dining

A private beach, 2 restaurants, and an outdoor pool are all featured at this hotel. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Enjoy the gym and perks like free WiFi.

Junior Suite Garden view Beach level

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $626* Per night/room 2 Apr. - 3 Apr.

Master Suite Oceanfront Top level

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Junior Suite Garden view Top level

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Ocean view Beach level

Bed Count 1 King Bed Maximum Occupancy 2 Max

Signature Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ahau Tulum ratings based on 2 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Ahau Tulum

Everyone (1) Couples (1)
5 out of 5
Amazing location matched with good service, near everything Tulum has to offer. With covid they were very safe and had good follow up with guests.

Posted by on 21 Feb. 2021

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Comment from Hotel Management

26 Feb. 2021 by Arturo Soto GM

Hola! We would like to thank you for all these beautiful comments about Ahau, hopefully we will see you soon back here with us!! Best regards, Arturo Soto GM

4 out of 5

Posted by on 29 Sep. 2019

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Comment from Hotel Management

30 Sep. 2019 by GM

Thank you for the high star rating! Best regards, Arturo Soto GM

Property Features

Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with umbrellas and beach club on site (surcharge). Have fun in the sun at Ahau Tulum with summer activities like surfing/body boarding, windsurfing, and surf lessons. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. WiFi and wired Internet are free in public spaces. This beach hotel also offers an outdoor pool, a health club, and a garden. You'll have access to the health club at a partner property. A complete renovation of Ahau Tulum was completed in September 2021. Smoking is allowed in designated areas at this 3.5-star Tulum hotel.

  • 24 guestrooms or units
  • 2 dining venues
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Bar on the beach

Family Friendly Amenities

  • On private beach
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Transport

  • Property shuttles: Airport shuttle

Room Amenities

Ahau Tulum offers 24 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads, bathrobes, and complimentary toiletries. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

  • Private balcony or patio (furnished)
  • Minibar
  • In-room dining (limited hours)
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer available
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board available
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy local cuisine breakfast daily from 7:30 AM to 11:00 AM.

Ahau Restaurant - This beachfront restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Raw Love - Overlooking the garden, this restaurant specializes in vegetarian cuisine and serves breakfast, brunch, lunch, and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.

Ahau Beach Club - This beach restaurant serves lunch only. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Number of treatment rooms 1
  • Massages on beach
  • Massages
  • Deep tissue massage
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 12:30 AM

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 7:00 AM - 11:00 PM. If you are planning to arrive after 12:30 AM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Ahau Tulum offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Guests arriving after 12:30 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Food and water bowls are available

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Front desk opens daily at 7:00 AM
  • Front desk closes daily at 11:00 PM
  • Pets allowed (no fees)
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • Children stay free 11
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Guests must provide a copy of their government-issued photo I.D. in advance

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately USD 25 for adults and USD 12 for children
  • Airport shuttle fee: USD 10000 per person (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ahau Tulum Hotel
  • Ahau Hotel
  • Ahau Tulum
  • Ahau
  • Ahau Tulum Hotel Tulum
  • Esmeralda k Hotel Tulum
  • Esmeralda k Tulum
  • Ahau Tulum Property
  • Ahau Property
  • Esmeralda k Hotel Tulum
  • Esmeralda k Tulum
  • Ahau Tulum Hotel
  • Ahau Tulum Tulum
  • Ahau Tulum Hotel Tulum

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.