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Hotel Era Tulum

Property class: 4
4-star spa hotel near Las Palmas Public Beach

Choose dates to view prices

Photo gallery for Hotel Era Tulum

Exterior
A room with two beds, a wooden wall with shelves, a mirror, and large green plants.
A modern bedroom with a bed, bedside table, TV, and a desk with a chair.
A restaurant interior with round wooden tables and chairs, a bar area, and hanging bamboo chandeliers.
A modern hotel room with a bed, desk, and a view of a pool.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Free WiFi
  • Gym
  • Bar

Explore the area

View in a map
Calle 6 Sur, entre 7 sur & 5 Sur, La Veleta, Tulum, QROO, 77760
  • Place, Holistika Art Walk
    ‪10 min walk‬
  • Place, Hospital de Tulum
    ‪19 min walk‬
  • Place, Dos Aguas Park
    ‪4 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪61 min drive‬

Room options

View all photos for Standard Double Room, 1 King Bed, Pool View

A modern bedroom with a large bed, wooden headboard, and a view of a pool.

Standard Double Room, 1 King Bed, Pool View

10.0 out of 10
Exceptional
(1 review)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room, 1 King Bed, Pool View

A modern bedroom with a large bed, a wooden headboard, a round mirror, and a wall with abstract black line art.

Superior Double Room, 1 King Bed, Pool View

10.0 out of 10
Exceptional
(1 review)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Double Room, 1 King Bed, Pool View

A modern bedroom with a bed, a desk, and a TV.

Family Double Room, 1 King Bed, Pool View

  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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Exterior

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About the area

Tulum

City center retreat .Your stay at this La Veleta hotel places you within 6 miles (10 km) of Tulum National Park and Gran Cenote. Tulum Mayan Ruins and Las Palmas Public Beach are also within 6 miles (10 km).

What's nearby

  • Holistika Art Walk - 10 min walk - 0.8 km
  • Hospital de Tulum - 19 min walk - 1.6 km
  • Dos Aguas Park - 4 min drive - 2.2 km
  • Playa Paraiso - 12 min drive - 7.8 km
  • Tulum Mayan Ruins - 14 min drive - 7.8 km

Getting around

  • Tulum Intl. Airport (TQO) - 37 min drive

Restaurants

  • ‪Vaivén - ‬2 min walk
  • ‪Burrito Amor - ‬4 min walk
  • ‪Delicia - ‬9 min walk
  • ‪Viva Cafe Tulum - ‬9 min walk
  • ‪Nüüd Cafe - ‬2 min walk

About this property

Hotel Era Tulum

4-star spa hotel near Las Palmas Public Beach
Hotel Era Tulum offers its guests a full-service spa, an outdoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A fitness center, spa services, and a terrace are also featured at Hotel Era Tulum.

This 4-star Tulum hotel is smoke free.

  • 9 guestrooms or units
  • Poolside lounge chairs
  • Coffee in lobby
  • Front desk (limited hours)
  • Storage area for luggage
  • Terrace
  • Garden
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Hotel Era Tulum offers 9 accommodations with minibars and hair dryers. Beds feature premium bedding. This Tulum hotel provides complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads. Housekeeping is provided daily.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Ritual. Services include massages. The spa is equipped with a sauna. The spa is open select days.

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Property amenities

Family friendly

  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Stair-free path to entrance

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Minibar

More

  • Desk

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staffed during limited hours

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Prior to arrival, you must complete online registration via a secure link

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a security system, and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Era Hotel Tulum

Era Tulum

Hotel Era Hotel & SPA Tulum Tulum

Tulum Era Hotel & SPA Tulum Hotel

Hotel Era Hotel & SPA Tulum

Era Hotel & SPA Tulum Tulum

Era Hotel

Era

Era Hotel & SPA Tulum Hotel

Era Hotel & SPA Tulum Tulum

Era Hotel & SPA Tulum Hotel Tulum

Frequently asked questions

How close is Hotel Era Tulum to the airport?

Hotel Era Tulum is 24.9 mi (37-min drive) away from the Tulum Intl. Airport (TQO) airport, the closest popular airport to the property.

Does Hotel Era Tulum have an airport shuttle?

Airport shuttle services are not available at Hotel Era Tulum.

How close is Hotel Era Tulum to the beach?

This hotel is 4.7 mi (19-min drive) from Las Palmas Public Beach and 5.3 mi (23-min drive) from Playa Paraiso. Don't forget your sunscreen!

Does Hotel Era Tulum offer free breakfast?

Hotel Era Tulum does not offer free breakfast.

Is there a casino at Hotel Era Tulum?

No, there is no casino at this hotel.

What time is check-in at Hotel Era Tulum?

Check-in start time: 4:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Hotel Era Tulum?

Free parking is not available at this hotel.

Does Hotel Era Tulum have a pool?

Hotel Era Tulum features an outdoor pool.

Does Hotel Era Tulum have a restaurant?

Yes, there is a restaurant on site.

Does Hotel Era Tulum have a spa?

Pamper yourself with a day at Ritual, where you can enjoy massages.

How close is Hotel Era Tulum to downtown Tulum?

Hotel Era Tulum is 1 mi away from Tulum.

Hotel Era Tulum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 64 out of 92 reviews
Rating 8 - Good. 15 out of 92 reviews
Rating 6 - Okay. 6 out of 92 reviews
Rating 4 - Poor. 2 out of 92 reviews
Rating 2 - Terrible. 5 out of 92 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liliana Aguilar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great location near several shops and restaurants. The room was super nice, with an open hot tub.
Stayed 1 night in Mar 2025
Verified review

8/10 Good

patrik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Teresa at the reception was absolutely perfect and accommodating; she definitely adds value to the entire hotel. It's a pleasure to have staff like her.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and simple architecture very spacious, airy and open. Lovely pool in courtyard area. Very courteous, helpful and welcoming young man at reception area. Great restaurant nearby.
Stayed 1 night in Nov 2022
Verified review

6/10 Okay

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fun stay. Hotel staff excellent. The hotel itself is okay, but nothing special. The setup of the room is a little odd, with the shower beside the bed, seperate from the toilet. Convenient for local bars and restaurants.
Stayed 2 nights in Feb 2024
Verified review

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. The rooms are clean, large and have that beautiful tulum style. The staff were helpful and friendly. They provide you with bikes to get around tulum. Highly recommended. Would stay there again!
Stayed 8 nights in Feb 2023
Verified review

8/10 Good

Luis Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
It'a good choice if you aren't to picky
Stayed 1 night in Mar 2025
Verified review

4/10 Poor

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
The water came out mostly cold in the shower and the drain was closed so the water went down slowly. Was only there for one night place was clean the lady that was at the reception at night was friendly.
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

Tasha L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can honestly say I enjoyed my stay at Era Hotel. The hosts were a beautiful couple who welcomed me warmly. They were so willing to help me find dining options, car service and even offered to make me breakfast for my birthday. I absolutely loved my stay! Highly recommend 10 out of 10! Thank you guys for helping my first solo trip a memorable one. And the traditional Mexican Breakfast was delicious!!!
Stayed 4 nights in Sep 2023
Verified review

8/10 Good

Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Era Hotel is private and quiet. The staff are very nice, property is clean. We asked for an additional pillow twice and told that they didn't have any. Also, to arrange transportation to/from the airport you have to communicate with the hotel prior and pay additional. We were to have VIP benefits but did not receive whatever those were supposed to be. Very pretty hotel and the breakfast restaurant was great
Stayed 6 nights in Nov 2022
Verified review

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great and the staff were extremely responsive and helpful. The room is as advertised. The area is great to have access to restaurants and bars but not be in the main tourist area of Tulum on the Main Street. A lot of construction is happening everywhere so this could change quickly. Hotel let us spend the whole day by the pool while we waited for our evening flight which was nice. Breakfast was simple but good and included. Hotel is extremely secure and felt safe. Only minor issue, shower is in the room with only 3 sides stopping water from coming out so the floor gets a bit wet. Otherwise would recommend as a hotel option.
Stayed 7 nights in Feb 2023
Verified review

8/10 Good

Fanny

Liked: Cleanliness, staff & service, room comfort
The hotel is in quite near to the highway and it's situated a bit outside of the sentrum. It's a nice, little, hotel with a beautiful surroundings of green palms and trees with a small pool in between. We had good breakfast in a small caffe just beside the hotel. We stay only one night (supposed to stay 2). The reason we checked out earlier is that we couldn't stand the smell of the mould in the rooms. The rooms was clean, spacious and well decorated, but the smell was extremely strong. In my room (we had 2) the water from the shower Strats running when I opened the water at the sink. We also left earlier be cause we wanted to come closer to the beach as soon as possible. (the hotel is approximately 9-11 km away from the beach. Anyway, it is not so much to do in the sentrum unless you are willing to go several km looking at the shops.
Stayed 2 nights in Nov 2022
Verified review

6/10 Okay

Santa

Liked: Staff & service
Disliked: Amenities
Location very close to main avenue, walking distance. Bikes available to guest. Staff very courteous, friendly and helpful. In the room.. No TV, No phone. Hotel is 2 level, no elevator. Restaurant is currently closed, continental breakfast is available, but later in the morning. It is a very safe and secure facility. Front door locked and monitored 24 hrs. Iron must be requested at front office. Very small fridge in the room. The pool is very well maintained, clean and relaxing atmosphere. We were in and out, therefore it was ok for having a place to sleep. The neighborhood is a bit shabby but safe to walk around, small businesses around corner worth exploring. Pharmacy on corner to get some essentials but opens later in the morning. and taco truck on corner as well. Lots of construction going on in the area. No noise, however power was affected 1 day of our stay. This is not meant to be a negative review, more so realistic information. Staff is highly accommodating and nice. Loved the home feeling, were treated like family not guest. I will consider returning, if minor adjustments. I need a TV to keep up with the world, or just for weather update. Thank you Era team
Stayed 4 nights in Mar 2023
Verified review

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service, property conditions & facilities
Staying at Era Hotel... is like staying at your favourite Aunt's home! We were warmly welcomed curb-side with open arms (literally) and a beautiful smile by a vibrant woman named "Anola". Her energy and passion radiated as soon as we laid eyes on her. Our room was great! It was clean and well maintained. We loved the lush garden and pool. Mario the gentleman who works overnight, was very helpful. The breakfast which was included with our stay... was WOW! Super fresh, delicious, fast and instagram worthy! lol The location of the hotel is perfect. It's quiet; yet walkable with several cafe's, shops and restaurants tucked away just around the corner. Taxi's in Tulum are beyond expensive ($30 USD for 4.5km) So we rented an ATV to get around. It was the best idea and perfect to explore the area and enjoy the beach. Our airport driver Antonio was great and professional. He went above and beyond to assure that we were well taken care of and were collected and returned to the airport with ample time. *PRO TIP: As the shuttle service is outsourced. Remember to make sure you have USD cash on you to pay the airport shuttle driver! To avoid any unnecessary stress. I will be recommending Era Tulum to all of my friends and family. We will certainly be back again soon! Thank you again for taking such great care of us
Verified review

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es war sehr schön. Personal sehr freundlich.
Verified review

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito lugar. Excelente amenidades y un personal muy amable.
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

Evalerie

Liked: Cleanliness, staff & service, property conditions & facilities
Amabilidad
Stayed 2 nights in Jun 2023
Verified review

10/10 Excellent

Hernando

Liked: Cleanliness, staff & service, property conditions & facilities
Gente amable y servicio excelente
Stayed 1 night in Jun 2023
Verified review

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort

cómodo, bonito pero con mejoras por hacer

La estancia y recepción, así como la atención fue sensacional, sin embargo hay varias mejoras que deberían hacer para mejorar el confort, desafortunadamente en la esquina de la misma cuadra, estan en obra y se percibe el ruido de la construcción. En las instalaciones del hotel en las habitaciones hay una lámparas con unas cubiertas de tejido que están sucias de meses, la regadera no tiene puerta lo que hace que el agua se salpique por todos lados, el ventilador no está perfectamente fijado al techo lo que hace que genere un ruido molesto para dormir, parece que falta en general cuidado con detalles para el mantenimiento de las habitaciones
Stayed 2 nights in May 2023
Verified review

10/10 Excellent

patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cet hôtel est un véritable havre de paix. Beaucoup de bienveillance de la part d’Anola la responsable de l’hôtel et de son équipe. Nous recommandons virement cet établissement Patrick et Nathalie
Stayed 6 nights in Mar 2023
Verified review

10/10 Excellent

Alexia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel con habitación confortable, diseño muy funcional y ducha excelente, hemos descansado y disfrutado de nuestra estancia, pues está en un barrio tranquilo , a 30 min a pie del pueblo y a 10-15 min de las playas en coche. Alrededor hay varios restaurantes y bares, es un barrio en construcción con muchos negocios de reciente apertura
Stayed 3 nights in Dec 2022
Verified review

10/10 Excellent

Yan-Yan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very helpful with answering all our questions and they have great customer service. I feel very safe in this property by having a staff open the main door to come in the hotel. The pool area is very clean and quiet. It's a great location near eateries and shopping.
Stayed 2 nights in Jul 2022
Verified review

10/10 Excellent

Stephani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A gem in Tulum!!! I am so glad we found this small, quaint, beautiful hotel for a first time trip to Tulum. We loved the location because it was not at the beach, nor in the middle of the town. It was off a side road which was perfect for us! The staff was not only impeccable, but Anola almost treated us like family (she convinced us that 2PM was not the time of day to go walking since it was so hot :)). Gabriel, Wilber, Erick and Mario...all staff members made sure we were comfortable and had everything we needed! The rooms are minimalistic but perfect with a boho vibe and nice private balcony. The onsite spa is beyond amazing as was the onsite restaurant that provided breakfast with your stay (large portions) and lunch and dinner for purchase. We arrived late afternoon the first day and Gabriel made us fabulous drinks and dinner (he suggested the shrimp tacos and I am glad he did!!). The front desk is available 24/7 to help with taxis, recommendations, wine glasses, etc. We simply could not have asked for more!!
Stayed 5 nights in Apr 2022
Verified review

10/10 Excellent

Syed

Liked: Staff & service, amenities, property conditions & facilities
Everyone who worked here was so nice and treated us like family I would recommend this hotel if u are visiting tulum they are near 7av which have nice restaurants and bars also not too far from the beach. Good people god bless.
Stayed 2 nights in May 2022
Verified review

10/10 Excellent

Mary Joselyne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, just like in the pictures and breakfast was amazing. It’s a bit far from the center but we’re New Yorkers and we walked a lot but taxis are reasonably priced to the center, beach and la zona hotelera.
Stayed 6 nights in May 2022