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Hotel Scarlette

3.0 star property
3-star hotel near Gran Cenote

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Photo gallery for Hotel Scarlette

Exterior
Presidential Room
Standard Room | Balcony view
Presidential Room | Private kitchen
Junior Quadruple Room, 1 Bedroom

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Av Tulum - Coba Km 7, manzana 51 lote 34-50 tankà IV, Tulum, QROO, 77780
  • Place, Tulum Monkey Sanctuary
    ‪16 min walk‬
  • Place, Cenote Carwash
    ‪17 min walk‬
  • Place, Cenote Zacil-Ha
    ‪3 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪54 min drive‬

Room options

View all photos for Deluxe Quadruple Room, Poolside

Deluxe Quadruple Room, Poolside | View from room

Deluxe Quadruple Room, Poolside

  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Room

Presidential Room

Presidential Room

  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bed

View all photos for Standard Room

Standard Room

Standard Room

  • Garden view
  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bed

View all photos for Junior Quadruple Room, 1 Bedroom

Junior Quadruple Room, 1 Bedroom

Junior Quadruple Room, 1 Bedroom

  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Exclusive Apartment, 2 Bedrooms, Garden View

Exclusive Apartment, 2 Bedrooms, Garden View

Exclusive Apartment, 2 Bedrooms, Garden View

  • Garden view
  • 71 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

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About the area

Tulum

In suburbs.At this Tulum hotel, you'll be within 3 miles (5 km) of Gran Cenote and 9 miles (15 km) of Playa Ruinas. Also within 9 miles (15 km) are Tulum Mayan Ruins and Tulum National Park.

What's nearby

  • Tulum Monkey Sanctuary - 16 min walk - 1.3 km
  • Cenote Carwash - 17 min walk - 1.4 km
  • Cenote Zacil-Ha - 3 min drive - 1.8 km
  • Tulum Mayan Ruins - 15 min drive - 13.7 km
  • Tulum Beach - 17 min drive - 15.9 km

Getting around

  • Tulum Intl. Airport (TQO) - 56 min drive

Restaurants

  • ‪Soriana Híper Tulum - ‬6 min drive
  • ‪Poc-Chuck “Las Mestizas” - ‬8 min drive
  • ‪Aroma Cafe Tulum - ‬10 min drive
  • ‪Los Morros - ‬8 min drive
  • ‪El Asadero - ‬8 min drive

About this property

Hotel Scarlette

3-star hotel near Gran Cenote
Hotel Scarlette offers its guests an outdoor pool and a children's pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A rooftop terrace, spa services, and tour/ticket assistance are also featured at Hotel Scarlette. You'll have access to the outdoor pool at a partner property. An airport shuttle (available 24 hours) and a beach shuttle are available for a fee. Free self parking is available. A complete renovation of Hotel Scarlette was completed in January 2020.

Smoking is allowed in designated areas at this 3-star Tulum hotel.

  • 11 guestrooms or units
  • 2 levels
  • 2 buildings
  • Built in 2019
  • Deli
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Outdoor picnic space
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Hotel Scarlette offers 11 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and coffee/tea makers. Rooms open to patios. These individually decorated and furnished accommodations include kitchen islands. Select Comfort beds feature Egyptian cotton sheets, down comforters, and premium bedding. Guests can make use of the in-room full-sized refrigerators/freezers and microwaves. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Tulum hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. 32-inch Smart televisions come with satellite channels. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and hot stone massages.

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Property amenities

Family friendly

  • Children's pool
  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Free uncovered self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Outdoor pool
  • Outdoor pool (guest access)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lever door handles
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Entertainment

  • 32-inch smart TV with satellite channels

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper

Food and drink

  • Blender
  • Cleaning supplies
  • Coffee/tea maker
  • Freezer
  • Full-sized refrigerator/freezer
  • Kitchen island
  • Microwave
  • Minibar
  • Oven
  • Paper towels
  • Spices
  • Stovetop
  • Toaster

More

  • Access via exterior corridors
  • Air conditioning
  • Individual decor
  • Individual furnishings
  • LED lighting

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 9:00 AM - midnight
Front desk staffed during limited hours
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 110.00 per vehicle (roundtrip)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and cash. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Hacienda Scarlette Tulum
Hotel Hacienda Scarlette
Hacienda Scarlette Tulum
Hacienda Scarlette
Hotel Scarlette Hotel
Hotel Scarlette Tulum
Hotel Hacienda Scarlette
Hotel Scarlette Hotel Tulum

Hotel Scarlette Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 30 out of 57 reviews
Rating 8 - Good. 14 out of 57 reviews
Rating 6 - Okay. 6 out of 57 reviews
Rating 4 - Poor. 2 out of 57 reviews
Rating 2 - Terrible. 5 out of 57 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Fermina

Stayed 5 nights in Aug 2022

4/10 Poor

France

Stayed 2 nights in Mar 2022

10/10 Excellent

Gustavo

Stayed 1 night in Mar 2022

10/10 Excellent

Salvador

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar, muy bien atendidos, cómodas instalaciones
Stayed 1 night in Mar 2022

8/10 Good

Jacob

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel is very colorful and has a lot of space. However, the road to get to the hotel is pretty rough and it feels kinda dangerous at night. It is right in the middle of the jungle, which makes mornings filled with bird sounds, super nice! Food was ok, good prices. Staff was very attentive and polite. Rooms are very spacious and clean but the shower could have been cleaner. Pretty good overall.
Stayed 1 night in Mar 2022

10/10 Excellent

Jean christophe

Stayed 3 nights in Feb 2022

10/10 Excellent

Darren

Stayed 1 night in Dec 2021

8/10 Good

Lorena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in May 2021

10/10 Excellent

Prajna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Ricardo

Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although they are doing some construction for the new restaurant they were serving breakfast in your room and everything was absolutely wonderful!!! The staff is exceptional, Scarlette and Jesus were a pleasure to interact with and a joy to be around! Our very favorite place to stay in Tulum. Quiet and away from the rat race!!!
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Stayed 3 nights in Jan 2021

10/10 Excellent

Sabrina, Nyc /CT

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice and clean ! Located in the midst of the jungle so please keep in mind of small insects. Fabi is a great manager /owner and was very responsive ! Renting a car or motor bike is highly recommended for stay !
Stayed 4 nights in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Convenient drive. I had a very pleasant stay.
Stayed 10 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
It a very small hotel of six rooms. Located about seven Kilometers outside of Tulum in a very quiet location
Stayed 7 nights in Jan 2019

2/10 Terrible

Verified traveller

Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room. Really close to the center of Tulum. Easy access & friendly staff
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property a tiny bit rough around the edges. I, for one, definitely liked staying off the beaten track in this quiet location a few km from town. You will want to have a rental car however.
Stayed 4 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Pool was large enough to swim. Grounds were attractive room was large with a full kitchenette.
Stayed 3 nights in Nov 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The Rooms are clean however the place is in the middle of the jungle with no nearby houses/buildings with a dirt road to get to the hacienda. We felt so scared since we were the only guest there with no access to wifi.
Stayed 1 night in May 2018

8/10 Good

Anthony

Liked: Staff & service, room comfort
Hotel was under construction when we were there. Was kind of hard to get taxis to. Rooms were new and nice.
Stayed 4 nights in Aug 2018

6/10 Okay

adrian

Stayed 1 night in Aug 2023

2/10 Terrible

YANNICK

Travelled with family
Disliked: Cleanliness, staff & service, room comfort

Une arnaque…

L’hôtel était en travaux et avait soit disant jamais eu la confirmation de ma réservation (que j’avais pourtant de mon côté). Il m’a fallu retrouver un autre hôtel en pleine nuit, au Mexique, avec les enfants qui dormaient….
Stayed 1 night in Oct 2022

8/10 Good

Efrain Feliciano

Travelled with family
Liked: Cleanliness, property conditions & facilities
El hotel se encuentra en re construcción. No tenía servicio de restaurante (desayuno, comida). La habitación estaba muy limpia
Stayed 5 nights in Aug 2022