There's a restaurant on site. Public spaces have free WiFi. An outdoor pool, spa services, and tour/ticket assistance are also featured at Playa Esperanza Hotel Tulum . Free self parking is available.
Smoking is allowed in designated areas at this 4-star Tulum hotel.
This is not a typical hotel experience. First you are on the beach there are no concrete walkways around the property its all sand to stay with the natural part of being in the national park. Its very quiet and relaxed atmosphere.
Things to note:
You do have to pay a small fee to enter the national park that fee is not part of the booking fee. I think it was 120 pesos aday
The hotel is nothooked he power grid so they run off a generator. It shuts off for an hour every day. Which means the wifi also goes off.
Not all the rooms have ac. The ones that do only run from 6pm to 830ish am. They turn off and on by themselves. The rooms are all different and are separate little casitas essentially. They do not have tvs.
There is a restuarant/ bar on site but its only open from around 10am to 530pm. The good news is there is a really good restaurant/ bar called cinco one place over walking on the beach thats open till 10pm.
There are carts that will take you around the national park to the different sites. This is included in the park fee.
Short walk down the beach is a few different snorkeling places. We haggled the price and got a private boat for about $30 usd for 2 ppl.
The staff is all very nice and the rooms were clean. And of the exterior parts are worn but it's on the beach so to be expected. The pool is really for relaxing not going to be doing laps in it.
Overall nice but dont expect the typical hotel style. But for a relaxing get away its a good place.
Beautiful hotel, away from all the touristy craziness on the Tulum coast line even though there were many other smaller/ eco-conscious hotels nearby.
Staffs working at the property were all working so hard, I was impressed with the level of effort each of them put in to keep the property beautiful for the guests. I saw that they were actually paying close attention on the Turtle nests on the beach, taking pictures and keeping track of the nest conditions etc in early mornings before many guests wake up.
While we absolutely loved our stay at this hotel and would come back in the future, I have to note that the pictures
First of all, the beach at the property is amazing. That was the main reason we chose the hotel. Additionally the staff that provided breakfasts, coffee and drinks were wonderful. The office staff too. The hotel is VERY bare minimum. The rooms are very small with a comfortable bed covered in mosquito netting. We would have liked an additional chair (there was one) or a sofa so we could relax in our room. The bathroom was minimalist to say the least. We did enjoy hot water in the shower and plenty of water pressure. The lights strained and flickered during the day, but we were out mostly, so no big deal. It would have been nice to have daily or every other day towel changes and bedding changes. Due to the humidity, the towels never dried. The worst thing we experienced was infant mice dropping onto the mosquito net the first night!!!!! That and a variety of insects in the room, including cockroaches as well as a couple of scorpions. We stayed 8 nights which was too long. I'd say this is an excellent place to relax for 3 or 4 nights. Finally, the entrance fees to the park....and hotel are crazy expensive. It would be nice if the hotel worked out a deal with the park to discount them.
Omg the STAFF!! I mean just NICE GOOD humans. It was so pleasant being there I almost forgot real life stuff. Here are my mistakes and how the hotel went out of their way to help me:
My flight was rerouted, so in WhatsApp, Raquel immediately took the initiative to change transportation FOR ME. Saved me so much stress and money because I was in the air to a different airport. I needed medical attention and immediately, Satu and Raquel got a Doctor to the property fast. (PS if you have to do this, plan to pay at least US$500).
Everyone felt safe and comfortable. Ivan called me by name. Friendly. Kind. Down-to-earth. My kind of place.
Things that are NOT the hotelâs fault if you canât read. But we donât know what we donât know.
The place is rustic AF. AMAZING but rustic.
If it bothers you, if an ant crawls over your toe while youâre taking a poop or a chameleon maybe runs through your cabin, this is not the place for you.
Get cash and some food BEFORE going through the national protected entryway.
No ATM & Esperanzaâs kitchen is closed by 5:30. Bring a good water bottle cause youâre pumping your own here. And you wonât know until you go through the national forest entryway the first time...they take all plastic (water too). Youâll be charged $40 to get in and out ONCE a day. Wear the brown bracelet!!
I brought a USB cable for my phone, but not a brick. The electricity in the cabins is very Slight so prepare at home.