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4.4 out of 5

"Nice, friendly staff, great food at Marco Polos, room was comfortable and very clean! " More

By a verified traveller on Tue 12 Nov 2019

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Hotel Description

4-star luxury hotel near NYCB Theatre at Westbury

In suburbs

You'll be within half a mile (1 km) of NYCB Theatre at Westbury and 2 miles (3 km) of Cantiague Park with a stay here. The Space at Westbury and Broadway Mall are also within 3 miles (5 km).

Luxury amenities

A full-service spa, a 24-hour fitness center, and a restaurant are all featured at this luxury hotel. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free valet parking. Enjoy the indoor pool and perks like free self parking and a free area shuttle.

Free Internet, comfy beds

Featuring conveniences like refrigerators and microwaves, the 116 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with satellite channels. Other amenities include pillowtop beds, iPod docks, and 24-hour room service.

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
C$192* Per night/room 14 Oct. - 15 Oct.

Room, Connecting Rooms (Double Double, Connecting)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed (Oversize)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Connecting Rooms (Connecting)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Double Room, Accessible

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Viana Hotel & Spa ratings based on 8 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Viana Hotel & Spa

Everyone (6) Couples (1) Family (2)
5 out of 5
Great service

Posted by on 5 Sep. 2020

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Comment from Hotel Management

6 Sep. 2020 by Takir R. - General Manager

Thank you for your stellar review. We look forward to providing your next excellent stay soon.

5 out of 5
Nice, friendly staff, great food at Marco Polos, room was comfortable and very clean!

Posted by on 12 Nov. 2019

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Comment from Hotel Management

12 Nov. 2019 by Takir Rafiq General Manager

We are happy to hear you enjoyed your stay. From the friendly service to the great tasting food in Marco Polo. We hope to see you soon!

4 out of 5
it was ok. I would recommend it for a night or 2. The pool is very small with a capacity of 2 people.

Posted by on 13 Jul. 2019

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Comment from Hotel Management

13 Jul. 2019 by Takir Rafiq General Manager

We are sorry to hear that you were less than thrilled about the size of the pool. Unfortunately our pool is more for exercising rather than for recreational use. We hope that you enjoyed the rest of the amenities we have to offer. We also hope that the customer service was second to none. Thank you for your patronage.

5 out of 5
The staff was wonderful, service was great and the location is perfect for travel to the city or out East and a few mins away from the train station. the only dislike is the shower hot water did not get very hot especially during this time of the year when its still cold outside.

Posted by , from Florida, US on 6 Apr. 2019

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4 out of 5

Posted by on 26 Dec. 2018

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Comment from Hotel Management

26 Dec. 2018 by Takir R. - General Manager

Thank you for your excellent feedback of the Viana Hotel and Spa. We hope you enjoyed your stay and that you were treated to the excellent customer service we are known for. My staff and I look forward to welcoming you back again soon. Thank You,

5 out of 5
My girlfriend and i booked this hotel because of it proximity to Westbury music fair and its rating. Attended the daughtry concert sat night and wanted to indulge without the ride home after. We couldnt have been happier with the hotel and its staff. The room was clean and updated nicely. My gf would've liked a mirror in the living area to put makeup on and ck her outfit but thats minor. We decided to stay within the hotel and had pre concert drinks at the bar and dinner at marco polos. The staff was awesome and worked very hard at making sure everyone was well taken care of. Christine at the bar was awesome and very helpful. Have to say the filet mignon might have been the best ive ever had! Im a filet mignon guy and order it well done...that always gets a wide eyed response from tue waiter or chef! Thats the way i like it and if its cooked rt it is amazing! chef Paul was outstanding!! He couldnt have cooked it any closer to perfection!!! Hard working man who knows how to do his job and do it well!! Joey the porter/shuttle driver driver was also very accomodating! Instead of us walking down that long entrance into westbury parking lot he offered the shuttle to anyone at the hotel attending the concert. Needless to say i think half the hotel was attending the concert so it was almost like a pre and post concert party at the bar! We will definitely stay at the hotel again for our next show at the music fair!

Posted by on 26 Mar. 2018

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Comment from Hotel Management

23 Apr. 2018 by Takir R. - General Manager

Thank you for your stellar review of the Viana Hotel and Spa. We are thrilled to see that you and your girlfriend enjoyed a five-star experience with us from beginning to end. We hope that you were treated to the excellent customer service that we are known for. Our staff strive to assure each guest enjoys a home away from home experience. They are there to answer any questions and anticipate anything our guests may need to enjoy a memorable experience. We are happy to pass along your kudos to Christine, Paul and the rest of the staff. Thank you for dining with us at Marco Polo's restaurant. Our Chef has prepared a wonderful menu of Asian, Italian and fusion dishes for our guests to enjoy. There is something for every palate. We are glad to hear that you and your girlfriend enjoyed your experience. We look forward to welcoming you back for another memorable stay the next time you are in the area. Until then. Thank You,

5 out of 5

Very nice hotel.

From the moment of arrival, I was warmly greeted by Louis, the Valet, to departure, all the staff members were exceptional. Breakfast was great. Omelet was well made and delicious. Parking, most convenient.

Posted by , from Orlando, FL on 23 Sep. 2015

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2 out of 5

Everything that glitters is not golden

My husband took me there for my birthday. I've passed this hotel for several years. I expressed my desire to go there. I was ecstatic when he told me that we were going. Upon entering the lobby at check in everything appeared as I imagined. However, when I entered the room. The carpet had so many stains I couldn't count. The 32" television doesn't sufficiently work with the size of the room. The spa close at 4pm on Sunday. Check in is 3pm. No spa for me. Upgrade definitely is overdue.

Posted by , from Queens village. nyc on 28 Jul. 2015

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Property Features

Viana Hotel & Spa offers its guests a full-service spa, an indoor pool, and a spa tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A 24-hour business center and limo/town car service are available. Event space at this hotel measures 3000 square feet (279 square meters) and includes conference space. A 24-hour fitness center, a sauna, and spa services are also featured at the luxury Viana Hotel & Spa. Free self parking and valet parking are available. This 4-star Westbury hotel is smoke free.

  • 1 building
  • 116 guestrooms or units
  • 4 levels
  • 3000 sq ft of conference space
  • 279 sq m of conference space
  • Built in 2010
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Gift shop
  • Beauty salon
  • Fireplace in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Free area shuttle
  • Arcade/game room
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free valet parking

Transport

  • Airport: John F. Kennedy Intl. Airport (JFK) (36.5 km / 22.7 mi)
  • Train station: Westbury Station (4.1 km / 2.6 mi)
  • Property shuttles: Free area shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Viana Hotel & Spa offers 116 accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature Frette Italian sheets and premium bedding. A pillow menu is available. LCD televisions come with premium satellite channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Pillowtop beds
  • IPod dock
  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Frette Italian linens
  • Hypo-allergenic bedding
  • Pillow options
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy continental breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.

Marco Polo - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Spa Services

  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sports massage
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 35.00 per pet, per day, plus a deposit of USD 200.00 per stay
  • Only dogs are allowed
  • Service animals are exempt from fees

Policies

This hotel will place an authorization for one night's stay on the guest's credit card for any bookings where payment will be made at the hotel, instead of at the time of booking.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for dinner.Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • gap period enforced between guest stays 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: USD 5 for adults and USD 5 for children (approximately)
  • Pet deposit: USD 200.00 per stay
  • Pet fee: USD 35.00 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Viana
  • Viana & Spa Westbury
  • Hotel Viana
  • Viana Hotel
  • Viana Westbury
  • Viana Hotel Spa
  • Viana Hotel & Spa Hotel
  • Viana Hotel & Spa Westbury
  • Viana Hotel & Spa Hotel Westbury
  • Viana Hotel Spa
  • Westbury Viana Hotel & Spa Hotel
  • Hotel Viana Hotel & Spa
  • Viana Hotel & Spa Westbury
  • Viana Hotel Westbury
  • Viana Hotel
  • Viana Westbury
  • Viana Hotel Spa

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.