Hilton Tulum Riviera Maya All-Inclusive Resort

4.5 star property
4.5-star beachfront property near Xel-Há Park

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Photo gallery for Hilton Tulum Riviera Maya All-Inclusive Resort

Sports facility
Property video
8 outdoor pools, cabanas (surcharge), pool umbrellas
Presidential Suite, 1 King Bed | Living area
View from room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Room service

Explore the area

Map
Carretera Cancun Tulum 307, Tulum, QROO, 77774
  • Riviera Maya Golf Club
    ‪3 min drive‬
  • Akumal Beach
    ‪7 min drive‬
  • Xel-Há Park
    ‪8 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Room, 2 Queen Beds, Ocean View, Oceanfront

9.0 out of 10
Wonderful
(17 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Club Room, 1 King Bed, Nature View

  • 42 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Ocean View (Governors Suite)

  • 130 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Nature View

8.6 out of 10
Excellent
(44 reviews)
  • 42 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Family Room, 1 King Bed, Ocean View

7.4 out of 10
Good
(3 reviews)
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Nature View

8.8 out of 10
Excellent
(72 reviews)
  • Sleeps 4
  • 2 Queen Beds

Club Room, 2 Queen Beds, Resort View, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Club Room, 2 Queen Beds, Nature View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

Club Suite, 1 King Bed, Ocean View

  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Family Room, 2 Queen Beds, Ocean View

8.6 out of 10
Excellent
(4 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Club Suite, 1 King Bed, Partial Ocean View

  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Family Room, 2 Queen Beds, Ground Floor

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

Club Room, 1 King Bed, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Ocean View

  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Ocean View

8.4 out of 10
Very good
(24 reviews)
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Family Suite, 1 King Bed, Ground Floor

10.0 out of 10
Exceptional
(1 review)
  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Family Room, 1 King Bed, Ground Floor

10.0 out of 10
Exceptional
(4 reviews)
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Presidential Suite, 1 King Bed

  • 159 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Accessible (Roll-In Shower)

8.0 out of 10
Very good
(13 reviews)
  • 42 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

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About the area

Tulum

On the beach.Within 2 miles (3 km) of this Tulum property, you'll find Riviera Maya Golf Club and Aktun Chen. Xcacel Beach and Xcacel-Xcacelito Sanctuary are also within 3 miles (5 km).

What's nearby

  • Riviera Maya Golf Club - 3 min drive - 2.9 km
  • Xcacel Beach - 6 min drive - 3.9 km
  • Akumal Beach - 7 min drive - 7.8 km
  • Xel-Há Park - 8 min drive - 7.1 km
  • Xcacel-Xcacelito Sanctuary - 10 min drive - 4.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 77 min drive

Restaurants

  • ‪Restaurant Kukulkan - ‬7 min drive
  • ‪Restaurante Yucatan - ‬6 min drive
  • ‪Restaurante Arlequin - ‬7 min drive
  • ‪Vela Sur - ‬10 min walk
  • ‪Piscis snack bar - ‬7 min drive

About this property

Hilton Tulum Riviera Maya All-Inclusive Resort

4.5-star beachfront property near Xel-Há Park
Some rates at Hilton Tulum Riviera Maya All-Inclusive Resort are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Hilton Tulum Riviera Maya All-Inclusive Resort you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 3 poolside bars, and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This luxury property also offers a complimentary children's club, a children's pool, and a 24-hour fitness center. Free valet parking is available.

This 4.5-star Tulum property is smoke free.

  • 735 guestrooms or units
  • 3 levels
  • 12 buildings
  • 9 dining venues
  • 3 bars on the beach
  • 3 bars by the pool
  • 3 bars or lounges
  • Built in 2022
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Coffee shop
Hilton Tulum Riviera Maya All-Inclusive Resort offers 735 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 65-inch Smart televisions come with premium digital channels.

Bathrooms include hair dryers and children's robes. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottled water. Housekeeping is provided daily.

The onsite spa has 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Similar properties

Property amenities

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site

Food and drink

  • 3 bars/lounges
  • 3 beach bars
  • 3 poolside bars
  • 9 restaurants
  • A coffee shop/cafe
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 8 outdoor pools
  • Arcade/game room
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Hiking/biking trails
  • Playground
  • Shopping
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Elevator (31 inch wide door)
  • Handrails in hallways (24 inches high)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 65-inch smart TV with premium digital channels

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Children's robes
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses a grey water recycling system. Guests can access their rooms with a mobile device.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Hilton Tulum Riviera Maya All-Inclusive Resort Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1000 out of 1827 reviews
Rating 8 - Good. 379 out of 1827 reviews
Rating 6 - Okay. 238 out of 1827 reviews
Rating 4 - Poor. 112 out of 1827 reviews
Rating 2 - Terrible. 98 out of 1827 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Aaliyah, bolingbrook

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect honestly, staff the vibes.. just wish there was convenient way for transportation that didn’t cost so much. Maybe provide shuttles from the airport as well as lil market options in the city
Stayed 5 nights in Mar 2025

2/10 Terrible

Brittnai, Savannah

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
It never felt crowded even though it was a large facility. Plenty of dining options and pools. Staff was great and always available.
Stayed 6 nights in Mar 2025

8/10 Good

Carmen

Stayed 2 nights in Mar 2025

8/10 Good

Hoopand

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay at Hilton Riviera Maya. The service was excellent—staff were friendly, attentive, and always eager to help. The rooms were clean, comfortable, and well-maintained, which made our stay really enjoyable. The pools were on the smaller side, so they could get a bit crowded at times, but they were still relaxing. The beach was beautiful and clean, perfect for lounging or a walk along the shore. As for the food, the restaurants were good, with a decent variety and quality, though not quite excellent. Overall, we had a wonderful experience and would definitely consider coming back!
Stayed 4 nights in Mar 2025

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

6/10 Okay

Manney

Liked: Cleanliness, property conditions & facilities
Outdoor light did not work nor did it get fixed.
Stayed 5 nights in Mar 2025

6/10 Okay

Andrena

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I didn't like how it did not have a island vibe no music played in or out resort. No smoke areas very upset about that. It was just a quiet environment like i could of went to the mall for the atmosphere this big resort had. The pigeons flying around everyone food at the pool.
Stayed 3 nights in Mar 2025

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just very peaceful

10/10 Excellent

Monsurah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location was very private, bwith eautiful scenery. The staff was very friendly. The golf carts arrived every 3-5 minutes and made it easy to get around the resort.
Stayed 3 nights in Mar 2025

10/10 Excellent

Anna

Stayed 4 nights in Mar 2025

10/10 Excellent

Leslie, Katy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Hilton Tulum was largely fantastic, despite a chaotic arrival with a crowded lobby. Thankfully, a kind front desk agent turned things around. The concierge was helpful but not overly friendly. Our Casa 2 oceanfront suite was breathtaking, and Seaside and Maxal restaurants were exceptional, though the Asian restaurant's slow service was disappointing. The bars were adequate, but the lobby bar was small. Pool areas were clean, and the rocky beach necessitated water shoes. We enjoyed the free kayak and bike tours. The nightly entertainment was okay. A missing car rental key cover was a concern, and we were disappointed by the lack of parking lot cameras and valet responsibility. Overall, the stunning location, beautiful rooms, and excellent dining made for a memorable vacation, and we'd consider returning.
Stayed 3 nights in Mar 2025

4/10 Poor

Arely

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Place was very mid
Stayed 5 nights in Feb 2025

10/10 Excellent

Michael

Stayed 4 nights in Mar 2025

10/10 Excellent

Sebastian

Liked: Amenities
Amazing
Stayed 4 nights in Mar 2025

10/10 Excellent

Ladesha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was everything and more! I celebrated my birthday with a few girlfriends and we got to relax and be treated like princesses. Hilton Tulum will definitely see us again!
Stayed 4 nights in Mar 2025

10/10 Excellent

David

Stayed 5 nights in Mar 2025

8/10 Good

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

6/10 Okay

Crystal

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The resort's aesthetics were quite appealing, yet it failed to deliver the typical all-inclusive resort experience. The staff came across as overly formal, and many were distinctly unfriendly. Based on this experience, I would not consider staying at this resort or any other Hilton property when traveling internationally in the future. The food was horrible as well.
Stayed 4 nights in Feb 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Excelente experiencia en el hotel, servicio, amabilidad, instalaciones... Super recomendado
Stayed 3 nights in Mar 2025

8/10 Good

Cheryl Ann, Saint George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

8/10 Good

Cedrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint would be the food, it’s about a 4/10
Stayed 4 nights in Feb 2025

10/10 Excellent

Ramon

Stayed 5 nights in Feb 2025

10/10 Excellent

Hui ting

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We're very impressed with the property and restaurants to offer. There's a event at the main building every night which is fun for the whole family. Beach is spacious and the drinks from the servers are endless
Stayed 3 nights in Mar 2025