"Service could be better, some leaking water in several locations on grounds, attention to cleaning and maintenance needed, pools are not the cleanest ... " More
On the beach
Within 2 miles (3 km) of this Tulum property, you'll find Riviera Maya Golf Club and Aktun Chen. Xcacel Beach and Xcacel-Xcacelito Sanctuary are also within 3 miles (5 km).
All-inclusive
A full-service spa, 9 restaurants, and 8 outdoor pools are all featured at this smoke-free property. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and babysitting is an added bonus.
1 Feb. 2024 by Hotel Manager
Dear guest,Thank you for taking the time to share your feedback, it is very important to us. We are very concerned that the service you received was anything less than exceptional, as we take great pride in creating remarkable experiences. Please ensure that we will take your observations to each of the teams you have mentioned in order to make our guests stay seamless.Do not hesitate to contact us directly if you would like to add any other comment. It would be our privilege to have you back and regain your trust.Sincerely,Felix SchlokatHotel ManagerHilton Tulum Riviera Maya All-inclusive Resort
11 Sep. 2023 by Hotel manager
Dear Patibha, Thank you for taking the time to share a review about your recent stay but mainly for choosing us as your destination! Can't wait to welcome you again.
7 Aug. 2023 by Hotel Manager
Dear Kevin, Thank you for taking the time to share your feedback, it is very important to us. We are very concerned that the service you received was anything less than exceptional, as we take great pride in creating remarkable experiences. Please ensure that we will take your observations to each of the teams you have mentioned in order to make our guests stay seamless.Do not hesitate to contact us directly if you would like to add any other comment. It would be our privilege to have you back and regain your trust.Sincerely,Felix SchlokatHotel ManagerHilton Tulum Riviera Maya All-inclusive Resort
27 Jul. 2023 by Hotel manager
Dear Ms. Maria, We regret that your experience wasn’t as we would have liked, we really appreciate you bringing this to our attention. We will use your feedback to make us better as we aim to make this right.
16 Jul. 2023 by Hotel manager
Dear Alonzo, We regret that your experience wasn’t as we would have liked, we really appreciate you bringing this to our attention. We will use your feedback to make us better as we aim to make this right. We would love for you to give us a second chance and offer you the service and hospitality you deserve.
14 Jul. 2023 by Hotel manager
We love to know that we were part of your unforgettable trip to Tulum Mexico, and we would love to be part of it again. It will be a pleasure to welcome you again, see you!
13 Jul. 2023 by Hotel manager
We love to know that we were part of your unforgettable trip to Tulum Mexico, and we would love to be part of it again. It will be a pleasure to welcome you again, see you!
10 Jul. 2023 by Hotel Manager
Dear James,Thank you for your visit and for your feedback, which is very important to us. We in no way intend for any of our costs to be unexpected. If at any point you feel as though service is not up to par, we encourage you to let us know so that we can make the necessary adjustments. Please do not hesitate to contact me directly so we can discuss a future visit and our promise to you.Sincerely,Felix SchlokatHotel ManagerHilton Tulum Riviera Maya All-inclusive Resort
5 Jul. 2023 by Hotel Manager
Dear Naim Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will be pleased to welcome you back. Sincerely,Felix SchlokatHotel ManagerHilton Tulum Riviera Maya All-inclusive Resort
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Hilton Tulum Riviera Maya All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Hilton Tulum Riviera Maya All-Inclusive Resort you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 3 poolside bars, and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a 24-hour fitness center. Free valet parking is available. This 4.5-star Tulum property is smoke free.
Available in some public areas: Free WiFi
Free valet parking
Hilton Tulum Riviera Maya All-Inclusive Resort offers 735 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 65-inch Smart televisions come with premium digital channels. Bathrooms include hair dryers and children's robes. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottled water. Housekeeping is provided daily.
Guests are served free full breakfast daily from 7:00 AM to 11:30 AM. The property hosts a free manager's reception daily.
Noriku - Overlooking the ocean, this fine-dining restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Auma - Overlooking the ocean, this steakhouse specializes in Regional cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Maxal - Overlooking the ocean, this family restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Luce - Overlooking the ocean, this family restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Chiringuito Sea Salt - This beachfront seafood restaurant specializes in Mexican cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Guests can access their rooms with a mobile device.