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Hilton Tulum Riviera Maya All-Inclusive Resort

4.5 star property
4.5-star beachfront property near Xel-Há Park

Choose dates to view prices

Photo gallery for Hilton Tulum Riviera Maya All-Inclusive Resort

Children's play area - outdoor
Property video
9 restaurants, lunch, dinner served; Asian cuisine
65-inch Smart TV with digital channels, TV
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Carretera Cancun Tulum 307, Tulum, QROO, 77774
  • Place, Riviera Maya Golf Club
    ‪4 min drive‬
  • Place, Aktun Chen
    ‪4 min drive‬
  • Place, Dolphinaris Tulum
    ‪5 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Room, 1 King Bed, Nature View

View from room

Room, 1 King Bed, Nature View

8.8 out of 10
Excellent
(54 reviews)
  • Resort view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View (Governors Suite)

Suite, 1 King Bed, Ocean View (Governors Suite) | Living area

Suite, 1 King Bed, Ocean View (Governors Suite)

  • Ocean view
  • 130 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Nature View

Premium bedding, free minibar, in-room safe, individually decorated

Club Room, 1 King Bed, Nature View

  • Resort view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Club Room, 1 King Bed, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Partial Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Club Suite, 1 King Bed, Partial Ocean View

  • Ocean view
  • 80 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Club Suite, 1 King Bed, Ocean View

  • Ocean view
  • 80 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 1 King Bed, Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Family Room, 1 King Bed, Ocean View

7.4 out of 10
Good
(3 reviews)
  • Ocean view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 1 King Bed, Ground Floor

Premium bedding, free minibar, in-room safe, individually decorated

Family Room, 1 King Bed, Ground Floor

9.6 out of 10
Exceptional
(5 reviews)
  • Ocean view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, 1 King Bed, Ground Floor

Premium bedding, free minibar, in-room safe, individually decorated

Family Suite, 1 King Bed, Ground Floor

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 80 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View

65-inch Smart TV with digital channels, TV

Room, 1 King Bed, Ocean View

8.4 out of 10
Very good
(30 reviews)
  • Ocean view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View

65-inch Smart TV with digital channels, TV

Suite, 1 King Bed, Ocean View

  • Ocean view
  • 80 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Premium bedding, free minibar, in-room safe, individually decorated

Room, 1 King Bed, Accessible (Roll-In Shower)

7.8 out of 10
Good
(16 reviews)
  • Resort view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Living area

Presidential Suite, 1 King Bed

  • Ocean view
  • 159 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Nature View

Premium bedding, free minibar, in-room safe, individually decorated

Room, 2 Queen Beds, Nature View

8.8 out of 10
Excellent
(82 reviews)
  • Garden view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds, Nature View

Premium bedding, free minibar, in-room safe, individually decorated

Club Room, 2 Queen Beds, Nature View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds, Resort View, Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Club Room, 2 Queen Beds, Resort View, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room, 2 Queen Beds, Ocean View

View from room

Family Room, 2 Queen Beds, Ocean View

7.2 out of 10
Good
(5 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room, 2 Queen Beds, Ground Floor

Premium bedding, free minibar, in-room safe, individually decorated

Family Room, 2 Queen Beds, Ground Floor

7.4 out of 10
Good
(3 reviews)
  • Garden view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Ocean View, Oceanfront

View from room

Room, 2 Queen Beds, Ocean View, Oceanfront

9.0 out of 10
Wonderful
(27 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

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Conrad Tulum Riviera Maya

Tulum
  • On private beach
  • Pool
  • Spa
  • Parking included
4.5 out of 5, Wonderful, 298 reviews
The price is CA $632
CA $869 total
includes taxes & fees
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About the area

Tulum

On the beach.Within 2 miles (3 km) of this Tulum property, you'll find Riviera Maya Golf Club and Aktun Chen. Xcacel Beach and Xcacel-Xcacelito Sanctuary are also within 3 miles (5 km).

What's nearby

  • Riviera Maya Golf Club - 4 min drive - 2.9 km
  • Aktun Chen - 4 min drive - 2.9 km
  • Dolphinaris Tulum - 5 min drive - 2.1 km
  • Akumal Beach - 11 min drive - 7.8 km
  • Xel-Há Park - 12 min drive - 7.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 77 min drive

Restaurants

  • ‪Bahia Principe Grand Coba - ‬6 min drive
  • ‪Restaurante Yucatan - ‬6 min drive
  • ‪Thali Restaurant - ‬7 min drive
  • ‪Maiko - ‬7 min drive
  • ‪The Truck - ‬7 min drive

About this property

Hilton Tulum Riviera Maya All-Inclusive Resort

4.5-star beachfront property near Xel-Há Park
Hilton Tulum Riviera Maya All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Hilton Tulum Riviera Maya All-Inclusive Resort you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 3 poolside bars, and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a 24-hour fitness center. Free valet parking is available.

This 4.5-star Tulum property is smoke free.

  • 735 guestrooms or units
  • 3 levels
  • 12 buildings
  • 9 dining venues
  • 3 bars on the beach
  • 3 bars by the pool
  • 3 bars or lounges
  • Built in 2022
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Coffee shop
Hilton Tulum Riviera Maya All-Inclusive Resort offers 735 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 65-inch Smart televisions come with premium digital channels.

Bathrooms include hair dryers and children's robes. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottled water. Housekeeping is provided daily.

The onsite spa has 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.

Similar properties

Exterior
Dreams Tulum Resort & Spa - All Inclusive
  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
3.9 out of 5, Good, 1,006 reviews
The price is CA $505
CA $615 total
includes taxes & fees
Mar 15 - Mar 16
Dreams Tulum Resort & Spa - All Inclusive

Property amenities

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Splash pad
  • Waterslide

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site

Food and drink

  • 3 bars/lounges
  • 3 beach bars
  • 3 poolside bars
  • 9 restaurants
  • A coffee shop/cafe
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 8 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Hiking/biking trails
  • Playground
  • Shopping
  • Splash pad
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Elevator (31 inch wide door)
  • Handrails in hallways (24 inches high)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 65-inch smart TV with premium digital channels

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Children's robes
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses a grey water recycling system. Guests can access their rooms with a mobile device.

Property Registration Number 009-007-007450/2025

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Hilton Tulum Riviera Maya All-Inclusive Resort Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1111 out of 1979 reviews
Rating 8 - Good. 396 out of 1979 reviews
Rating 6 - Okay. 248 out of 1979 reviews
Rating 4 - Poor. 108 out of 1979 reviews
Rating 2 - Terrible. 116 out of 1979 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Timothy

Liked: Cleanliness, amenities, property conditions & facilities
Good food, clean room, lots of sunshine at the beach.
Stayed 5 nights in Nov 2025

10/10 Excellent

Michael Thomas

Stayed 5 nights in Nov 2025

8/10 Good

Ashley

Liked: Cleanliness, property conditions & facilities
Stay was nice. Staff was wonderful! The food was good and entertainment was fun. The beach is rocky so if you want a nice sandy beach this is not for you! Other than that it was nice.
Stayed 4 nights in Nov 2025

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the ocean/ beach views. Staff were just so kind and helpful all the time. It was a peaceful and tranquil place. Just so beautiful. Kids area had everything to keep my son busy. Staff again was great!
Stayed 5 nights in Nov 2025

10/10 Excellent

Nirmal

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great room, great kids club and activities as well as good food.
Stayed 3 nights in Nov 2025

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic place!!! food and staff were fantastic, overall great vibes!!
Stayed 4 nights in Nov 2025

10/10 Excellent

Tonyetta

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2025

6/10 Okay

Roman

Stayed 3 nights in Nov 2025

8/10 Good

Kazumi

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean Nice staff
Stayed 3 nights in Nov 2025

10/10 Excellent

Argetim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful, rooms were clean and restocked daily . The food was great even the chef came out a few times to make sure everything was up to standards overall we enjoyed our stay ! Family of 4 2 kids 2 adults
Stayed 6 nights in Nov 2025

10/10 Excellent

Angela Guadalupe

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect view of the jungle! All inclusive was everything we expected and more
Stayed 5 nights in Oct 2025

6/10 Okay

Nadine

Liked: Amenities, property conditions & facilities
Clean room and great food at the restaurants. Staff customer service needs some improvement
Stayed 4 nights in Nov 2025

10/10 Excellent

Enrique Hernandez

Liked: Cleanliness, amenities, property conditions & facilities
Great service , friendly staff and super clean
Stayed 4 nights in Nov 2025

10/10 Excellent

Guillermo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, this hotel really redefined my view on all inclusive resorts, the food was incredible, the facilities are brand new, great for kids, lots of pools, just an amazing stay and property. Highly recommend this to anyone. My only complain would be the motor lobby, its sooo tight, lots of traffic and very difficult to get in and out
Stayed 1 night in Nov 2025

8/10 Good

ZEELENA BARBOSA NUNES

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Angel and Arcangel stood out the most from the breakfast buffet! They made the most of my trip. As for the rest of the resort, this was my second time here. This time around it was very quiet, no music, not much night entertainment. The bracelet for the resort were coming off and if you lose them you have to pay $150USD for a replacement when the staff do not place them correctly on your wrists. I also booked reservations with the concierge at Hilton Tulum and for some reason none of the bookings were not confirmed through email. Alot of miscommunication between staff and managers at the restaurants especially at Noriko. I would return here again but definitely come during the more festive season Feb-April.
Stayed 4 nights in Nov 2025

10/10 Excellent

Kendal

Stayed 5 nights in Nov 2025

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely accommodating and welcoming. Room was always clean and fridge stocked.
Stayed 5 nights in Nov 2025

10/10 Excellent

Flamur

Stayed 4 nights in Nov 2025

8/10 Good

Sara M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time at an all-inclusive. Everyone was friendly, variety of food options. A little confusing to learn the routine the first day. Very clean.
Stayed 3 nights in Nov 2025

8/10 Good

Anthony P, Peru

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice
Stayed 7 nights in Nov 2025

10/10 Excellent

Mauricio, Chula Vista

Liked: Cleanliness, amenities, property conditions & facilities
Very nice place
Stayed 4 nights in Jul 2025

4/10 Poor

Alistair

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The beach is a mess and the overall distribution of the seating area is poor.
Stayed 2 nights in Nov 2025

10/10 Excellent

Vance

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Outstanding cleanliness and wonderful servicing of room needs. Could not have been better!!
Stayed 3 nights in Nov 2025

8/10 Good

Jhana

Liked: Staff & service
Stayed 4 nights in Oct 2025

10/10 Excellent

Aribell

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Extremely courteous professional and accommodating staff.
Stayed 7 nights in Oct 2025