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Staff was over the top! Maintance appeared when called and the concierge actually walked me to the bank. Front desk escorted us to the room when we checked in too

I was charged the full fee upon my arrival, and told me that the breakfast was included. Then, at my return I saw they charged me for the breakfast. (Not a good one, by the way. There was a hair in the eggs). Then I had to leave to the airport at 5 am. I came to ask for a taxi the previous night and they told me not to worry for there would be someone to help me in the morning. I almost miss the flight. My phone was not working so I was not able to ask for a taxi. Edinburgh is beautiful but the staff at this hotel is not well trained.

Gorgeous hotel! Wonderful staff, amazing breakfast.

All of my expectations were exceeded. Outstanding location, attentive staff, excellent dinning, world class whisky bar. This property is a true gem and the only place we will stay when visiting Edinburgh.

I thought that this was a beautiful and unique hotel in the center of the city. Was easy to get to and was extremely close to sightseeing. I also appreciate that they were able to accommodate a last minute reservation due to cancellation of transportation.