8/10 Good
Mark
Travelled with group
Mar 16, 2025
The pool is cruel !
Hotel is well located. Check in area was dirty as were the elevators. " slush mats" can be cleaned or relplaced on a regular basis during winter months. NO excuse for a crusty dirty mat at the entryway or where I must rest my luggage while checking in.
Welcomed with a friendly greeting. Efficient and quick process ...however... it is not professional and I consider it rude to speak to coworker in another language whilst attending to a guest who does not speak or understand that language. Its Canada , our official languages are English and French...especially in customer service !
Room was recently renovated, all good and comfortable.
The pool area was awful! The water was murky and the chlorine level was so strong that one guest was holding the door open to try and get some sense of air circulating while.most of us were overwhelmed with the chlorine smell. Burning eyes and throat was nor appreciated. I doubt that anyone tests the water for bacteria or chemical levels.
I will.stay elsewhere on my next visit to the area. There are many choices in the same area
Mark
Stayed 1 night in Mar 2025