8/10 Good
KAREN, Panama
Travelled with partner
May 29, 2025
Liked: Cleanliness, staff & service, amenities
It served the purpose of a convenient hotel with shuttle to the airport. You can even walk to the airport if so inclined. The included breakfast buffet was a plus, as well as the availability of a dinner buffet. The inconvenience came when we tried to contact Front Desk from our room in 2 different occasions (a couple of times each instance) but it seemed they would pick up the phone and immediately hang it up. The last contact we attempted was right before we were going to check out as we had an emergency when I ended up with one of the bathroom’s glass doors in my hand as It had become unhinged, out of nowhere. We tried to call the Front Desk to ask for help and the same thing happened…the phone would be picked up -we COULD here the ambient noise-, but no one would talk, we’d start sayjng “hello…” but would be immediately hung up on. We were then able to prop the door against the ledge and when we came to the front desk to check out and inquired about being hung up on, the clerk said: oh! I picked up the phone and heard nothing, but also implied that people normally knock the phone and inadvertently dial the Front Desk, which made me think that they may have become accustomed to picking up and hanging up…
KAREN
Stayed 1 night in May 2025