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4.4 out of 5

"It was only after opening the window that I became aware how quiet the room was. This clean and modern hotel is in the middle of a city that never sle ... " More

By a verified traveller on Thu 30 Mar 2017

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Hotel Description

4-star hotel near Plaza de Santo Domingo, connected to a shopping center

Central Madrid getaway

With a stay at this Madrid Centro hotel, you'll be steps from Plaza de Santo Domingo and Teatro Rialto. Gran Via and Lope de Vega Theatre are also within half a mile (1 km).

Poolside dining

A nightclub and a restaurant are featured at this smoke-free hotel. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the seasonal outdoor pool and unwind at the bar/lounge and poolside bar.

Double room PETIT 14 M2 (located in the annex building)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
CA $171* Per night/room 3 Apr. - 4 Apr.

Double Room (with extra bed)

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Standard Double or Twin Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Double or Twin Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Santo Domingo ratings based on 5 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Santo Domingo

Everyone (3) Couples (1)
5 out of 5
Very 👍 good

Posted by on 12 Aug. 2022

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5 out of 5

Posted by on 25 Apr. 2022

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2 out of 5

Good hotel for the location.

Pros: Location and staff.
Cons: Needs air conditioning and microwave. They also did not utilize face towels.
Location: Good location. We were able to walk to restraunts and shopping. Taxi service was easy to reach.
The hotel was clean the room was smaller than expected. It had No AIR. We had to open the window to cool the room. There was no microwave. No iron and ironing board in the room. The refrigerater was small and full of the hotel's products no room to put anything we bought. The room also had the smell of a dead mouse. The staff was very professional and helpful. I would NOT stay there again.

Posted by , from USA on 11 May 2017

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Comment from Hotel Management

27 Dec. 2017 by victor

Dear Boo We very much regret that your impression of our hotel was so negative. I would like to concrete that the hotel have A/C during the spring and summer seasson & we have no news that it does not works properly in all the rooms. regarding the microwave and refrigerator are services more adecuate for an aparthotel not for a hotel, as the minibar it is not for a refrigerator use, it is to offer some snacks and beverage for the clients. By the way, you had the option to ask for an iron and ironing board on request, that it would have been provided in your room. We also would like to thanks that your share your experience with us & specially for your comments of our staff. Yours faithfully, Víctor Nicolás Asst.Manager

5 out of 5

Comfortable Hotel in City Center

Pros: As a female travelling alone I felt safe.
It was only after opening the window that I became aware how quiet the room was. This clean and modern hotel is in the middle of a city that never sleeps. From the hotel you can walk to many of the tourist atracctions and a subway station is across the street.

Posted by , from La Hollande on 30 Mar. 2017

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Comment from Hotel Management

16 Nov. 2017 by victor

Dear H.H. Happy to read your review as positive. Glad also to see that you felt safe in our city. Thank you madam! We hope to see you again soon. Yours faithfully, Víctor Nicolás- Deputy manager.

5 out of 5
El Mirador en el último piso tiene una vista excelente

Posted by on 2 Apr. 2023

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Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from September 17 to May 31:

  • Swimming pool

Property Features

There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A business center and meeting rooms are available. WiFi is free in public spaces. A seasonal outdoor pool, a nightclub, and a rooftop terrace are also featured at the business-friendly Hotel Santo Domingo. For a fee, parking is available. This 4-star Madrid hotel is smoke free.

  • 200 guestrooms or units
  • 7 levels
  • 2 buildings
  • Meeting rooms
  • Built in 2010
  • Nightclub
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Madrid Principe Pio Station (1.4 km / 0.9 mi)
  • Metro station: Santo Domingo Station (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Santo Domingo offers 200 accommodations with minibars and safes. These individually decorated and furnished accommodations include desks. Plasma televisions come with digital channels. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • Minibar
  • In-room dining (limited hours)
  • HD television
  • Digital channels
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Unique furnishings
  • Unique decor

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM.

Sando - This restaurant serves breakfast only.

La Terraza del Santo Domi - This restaurant is located by the pool. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card presented at check-in should be the same card used at time of booking. If the credit card holder is not on the reservation, guests must contact the property in advance of arrival to confirm identification.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property’s equipment fee is charged for use of pool towels.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, Carte Blanche, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses solar energy, plus a grey water recycling system.

For guests' safety, the property includes a smoke detector, a security system, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Renewable energy source - solar
  • Grey water recycling system
  • Security system
  • LGBTQIA friendly
  • Credit card pre-authorization
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines Safe Tourism Certified (Spain)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Reservation is not required for facilities onsite
  • Food service has been amended for enhanced safety
  • Comprehensive recycling policy
  • Water dispenser use by guests actively encouraged

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 19 for adults and EUR 19 for children
  • Self parking fee: EUR 33 per day
  • Equipment fee: EUR 3 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Santo Domingo
  • Hotel Santo Domingo Hotel
  • Hotel Santo Domingo Madrid
  • Hotel Santo Domingo Hotel Madrid

You should know

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in June and close in September.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.