4/10 Poor
Sarah
Travelled with family
Jul 29, 2025
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
No fire alarms, frequent fires
We stayed from 7/23/25 to 7/29/25. When we first arrived Our room was hot and wouldn’t cool below 76. They sent an engineer to fix this with no changes. We didn’t complain further.
On Friday, there was a fire in an adjacent building. This seemed unfortunate, but didn’t impact us, so we moved on with our visit.
On Monday morning at 1 am, my daughter woke me up because she heard people outside saying fire. When looking outside, I realized people were gathering. I stepped out of room to see what was going on, and there flames shooting out of the building. At no point did our fire alarms go off, nor were we alerted by staff to the fact that the building was on fire above us. Fortunately, we were on the first floor and the fire was on the 4th floor. We got out safely, but again, with no warning other than a teenage guest who decided to knock on doors.
Around 3 am we were let back in our room and told it was safe. It smelled strongly of smoke, but we were going to try to stay the rest of the night. After settling back in, our room began flooding from the water used to put out the fire. We were given a new room, but our stuff was damaged and all of our belongings were soaked and smoked damaged. We spent the next day washing our clothes so we had things to wear.
Our new room would not cool below 80 and had ants in the kitchen. After much insistence, we were compensated $400 which is less than 1 night stay. Most importantly, we did not feel safe staying in these buildings.
Sarah
Stayed 6 nights in Jul 2025
