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Best Western St. Catharines Hotel & Conference Centre

2.5 star property
Family-friendly stay with indoor pool in St. Catharines

Choose dates to view prices

Photo gallery for Best Western St. Catharines Hotel & Conference Centre

In-room safe, desk, iron/ironing board, free cribs/infant beds
Indoor pool, seasonal outdoor pool, sun loungers
Reception
Free daily full breakfast
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar

Explore the area

View in a map
2 North Service Rd, St. Catharines, ON, L2N4G9
  • Place, Montebello Park
    ‪5 min drive‬
  • Place, FirstOntario Performing Arts Centre
    ‪6 min drive‬
  • Place, Brock University
    ‪10 min drive‬
  • Airport, Niagara Falls, NY (IAG-Niagara Falls Intl.)
    ‪22 min drive‬

Room options

Three Queen Room

  • Sleeps 6

Poolside Two Queen Room

  • Sleeps 4

Two Queen Room with Sofabed

  • Sleeps 6

Mobility Accessible King Room

  • Sleeps 2

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(16 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, iron/ironing board, free cribs/infant beds

Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(19 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • 36 sq m
  • Sleeps 6
  • 3 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(52 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

7.0 out of 10
Good
(4 reviews)
  • 36 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

7.0 out of 10
Good
(10 reviews)
  • 30 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Poolside

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Poolside

8.2 out of 10
Very good
(16 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

1 King Bed, Non-Smoking, Executive Room, Work Desk, Microwave and Refrigerator, Wi-Fi

  • Sleeps 2

1 King Bed, Non-Smoking, Sofabed, Kitchenette, Microwave And Refrigerator, Wi-Fi

  • Sleeps 4

2 Queen Beds, Non-Smoking, Microwave and Refrigerator, Work Desk, Wi-Fi

  • Sleeps 4

King Room

  • Sleeps 2

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Exterior

Hampton Inn by Hilton St. Catharines Niagara

St. Catharines
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.6 out of 5, Wonderful, 1,137 reviews
The price is CA $124
CA $152 total
includes taxes & fees
Dec 1 - Dec 2
Hampton Inn by Hilton St. Catharines Niagara

About the area

St. Catharines

City center stay.Within 3 miles (5 km) of this St. Catharines hotel, you'll find FirstOntario Performing Arts Centre and Meridian Centre. Port Dalhousie Pier Marina and Lake Ontario are also within 3 miles (5 km).

What's nearby

  • Montebello Park - 5 min drive - 9.3 km
  • FirstOntario Performing Arts Centre - 6 min drive - 3.2 km
  • Meridian Centre - 6 min drive - 3.2 km
  • Brock University - 10 min drive - 11.1 km
  • Fallsview Casino - 18 min drive - 24.4 km

Getting around

  • St. Catharines Station - 13 min drive
  • Toronto Pearson Intl. Airport (YYZ) - 70 min drive

Restaurants

  • ‪Wendy's - ‬7 min walk
  • ‪Tim Hortons - ‬12 min walk
  • ‪7-Eleven - ‬14 min walk
  • ‪Chuck’s Roadhouse - ‬3 min drive
  • ‪Starbucks - ‬10 min walk

About this property

Best Western St. Catharines Hotel & Conference Centre

Family-friendly stay with indoor pool in St. Catharines
Best Western St. Catharines Hotel & Conference Centre offers its guests a seasonal outdoor pool, an indoor pool, a hot tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi and wired Internet are free in public spaces.

A business center and meeting rooms are available. A fitness center, a terrace, and a vending machine are also featured at the family-friendly Best Western St. Catharines Hotel & Conference Centre. Free self parking is available.

This St. Catharines hotel is smoke free.

  • 1 building
  • 146 guestrooms or units
  • 2 levels
  • Meeting rooms
  • Full breakfast (free)
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Best Western St. Catharines Hotel & Conference Centre offers 146 accommodations with safes and coffee/tea makers. Rooms open to balconies. 50-inch flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This St. Catharines hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Exterior
Hampton Inn by Hilton St. Catharines Niagara
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.6 out of 5, Wonderful, 1,137 reviews
The price is CA $124
CA $152 total
includes taxes & fees
Dec 1 - Dec 2
Hampton Inn by Hilton St. Catharines Niagara

Property amenities

Family friendly

  • Arcade/game room
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant

Things to do

  • Air hockey
  • Arcade/game room
  • Games
  • Gym
  • Hot tub
  • Indoor pool
  • Mini golf
  • Sauna
  • Seasonal outdoor pool
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 50-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 1 AM
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per day
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 25.00 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: CAD 0.00 per stay (rates may vary)
  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 25.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • The seasonal pool will open May 26 and close August 27.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Hotel St. Catharines
Best Western St. Catharines
Best Western St. Catharines Hotel
Best Western St. Catharines Hotel St. Catharines
St Catharines & Conference
Best Western St. Catharines Hotel & Conference Centre Hotel

Best Western St. Catharines Hotel & Conference Centre Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 374 out of 1005 reviews
Rating 8 - Good. 307 out of 1005 reviews
Rating 6 - Okay. 169 out of 1005 reviews
Rating 4 - Poor. 96 out of 1005 reviews
Rating 2 - Terrible. 59 out of 1005 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

George

Travelled with partner
Liked: Staff & service
This hotel was okay for a one night stay if you’re not picky and just want the basics. It was in need of updating. They were remodeling the front entrance so maybe they will be in the process of working on that. The lobby area was appealing.
Stayed 1 night in Oct 2025

10/10 Excellent

Tara

Stayed 1 night in Oct 2025

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service
The property is your average chain hotel. This one seems to cater more to families with children. It is well worn and can be noisy with teen age children in other rooms who may not always be supervised. We missed the outdoor pool as it had been closed for the season.
Stayed 3 nights in Aug 2025

6/10 Okay

Daniel

Liked: Cleanliness, staff & service
AC
Stayed 2 nights in Aug 2025

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot! Hotel room is super clean and the staff and check in was amazing! Breakfast was included and was great! Overall great stay!
Stayed 1 night in Aug 2025

2/10 Terrible

Gokce

Stayed on the second floor, room#200 first room when you entered the hallway, next to hallway entrance’s door. All night people kept hitting the door and letting their children run out in the hallway. It was around 4:30am when all the chaos stopped. In addition, the door used to enter the hallway is unnecessarily loud, especially right next to the room.
Stayed 1 night in Aug 2025

8/10 Good

Joel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Aug 2025

10/10 Excellent

Pacita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Mansi

Stayed 1 night in Aug 2025

10/10 Excellent

rod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great stay they had so much things to do swimming, arcade , restaurant and only a 15 min drive to the falls deffently staying again
Stayed 1 night in Aug 2025

8/10 Good

Albert

Travelled with family
Liked: Cleanliness, staff & service
A fine stay. Nothing wrong with the room. Check-in was a bit rough as it took a while, and they asked my mother for her ID even though I was paying for both rooms - that’s never happened to me before and I’m not sure why it was necessary.
Stayed 1 night in Jun 2025

8/10 Good

JAYANT

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Philip

Liked: Staff & service
Disliked: Property conditions & facilities

Celebration

Staff at check in were super nice and accommodating . The room was standard and the bathroom renovation was unfortunately not well done. The bathroom counter was very low especially for men . While breakfast was included many of the guests had to wait for the food to be replenished . Otherwise the food was ok. Location was good.
Stayed 2 nights in Aug 2025

4/10 Poor

jazbin

Travelled with family and small children
Liked: Cleanliness, staff & service
Bathrooms need an upgrade, bathtub not draining properly, bathroom fan not working. Breakfast was great, good restaurant and seating arrangements were great. Lobby and staff were nice and friendly. Night staff addressed our concerns and helped to fix the issue. Though we had stay 2 nights, we stayed only one night as it was not to our expectation, price of room seemed to be jacked up though we did the booking in January.
Stayed 2 nights in Aug 2025

10/10 Excellent

Xiomara

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff were friendly... room was perfect for a couple and were a lot a options to eat no more then 2 minutes away... clean pool
Stayed 1 night in Aug 2025

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
At check in I have never had such a great and thorough experience. Tami was wonderful!
Stayed 1 night in Aug 2025

10/10 Excellent

Titilayo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful experience!
Stayed 2 nights in Aug 2025

8/10 Good

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Zineb

Liked: Cleanliness, staff & service, property conditions & facilities
Great location despite the noise
Stayed 1 night in Aug 2025

10/10 Excellent

Daniel

Stayed 3 nights in Jul 2025

6/10 Okay

Anishta

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was not cleaned up. Pee on the floor and toilet was not cleaned up. Good location but not recommended. The room needs to be renovated.
Stayed 1 night in Aug 2025

10/10 Excellent

rod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Folks were able to get me in the room early very helpful with all my questions .
Stayed 1 night in Aug 2025

10/10 Excellent

Ashley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Amazing stay, great breaky, great rooms. Pools could use an upgrade but bonus for having an indoor and outdoor pool. Friendly staff 😊
Stayed 1 night in Aug 2025