I enjoyed my stay at the Villas with Villatel Orlando. I was greeted upon arrival at the gate, and felt secure having security on-site 24/7. The home was clean, spacious, and stocked with the necessities. Having a private pool was a perk that we appreciated since the resort pool closes at 8 pm. Amenities were great, including a pool, a lazy river, water slides, a gym, a playground, and a pickleball area. There were many lounge chairs by the pool, including spaces that could be reserved. Two things could be improved. The pamphlet provided by Villatel, advertises a pre-paid play card to Dezerland. However, when I called customer service, I was informed that they no longer honored that perk, as they no longer have that agreement with the establishment. Also, there is a housekeeping fee that is not transparent for services during your stay. I learned of this when I called to reserve a mid-stay housekeeping service, and I was informed that there would be an associated cost. I was under the impression that this cost was included in the fees paid that referenced housekeeping for the stay; however, I was informed that those fees cover cleaning after the stay.
