Réservez un hôtel près de Parc aquatique Sirenis Aquagames, Uvero Alto

I travel a lot and have been many places this resort is excellent A . It was like a dream, so beautiful. They followed safety precautions due to covid but allowed guests to still be carefree on vacation. The hotel staff was very friendly ,helpful, and pleasant. Tony (desk) Antonio (dining service) Juana (dining service) Melissa (dining service) Caesar (excursions) you guys were amazing thank you !

We love the amount of options between pools and restaurants

The Excellence was one of the few places where upgrading to the Club actually meant something. That is no longer the case. We booked the Jr Club Suite and upon arrival upgraded to the Club Pool Rooftop Terrace suite. That was a mistake. I believe the photos of our room speak for themselves. Please note the round ring on the bathroom door is where I cleaned. I don’t think anyone has ever wiped those doors down. It was an absolute disgrace. There were area’s and surfaces that clearly haven’t been cleaned in some time. The failure to properly fix broken or missing grout is creating a moldy/musty smell in the room. This is basic maintenance 101. Throughout the resort you see cracked and chipping pain, rust, faded signs, stained and dirty tabletops. This place is only 3 1/2 years old. Maintenance isn’t addressing the issues and no one is following up. There is also no consistency in service. We did not have fresh flowers in our room upon arrival, nor did we get our daily newspaper and fresh fruit. Petit fours delivered 4 times and now consists of cornbread rolled in chocolate, nothing special. Extra club amenities??? The ‘private’ Club beach is no up grade from the main beach area. The only difference we could saw was one area you had to provide your room number & check in and the other you sat yourself, faster service and super happy waitress. No upgraded loungers.

The property at first felt a little out dated on arrival to our room. However, that was quickly erased as not true when getting the whole feel of the resort. Everything was top of the line - we stayed on the Excellence club side and enjoyed all the little benefits of not being in the main area! Especially the food service pool/beach on the club side by Richard. The way he announced his arrival by saying Yummy Yummy was so funny. Sonia gave the best massage! The Magna bar service by our fav bartender Jose was outstanding! I also attended the Yoga and Tabatta classes offered by Mario and Juan. Fantastic!! We walked the beach but never went off the resort. Our fav restaurant was Spice, however, the French restaurant, The Grill, The Magna, and the Lobster House were all a close 2nd! We ate lunch by the pool or went to the buffet or the beach restaurant... All Great! The coffee shop was an everyday stop after my workout. Also loved the bar outside of the theatre - bar tender Henry was fabulous! A great vacation - great weather - great service!

The staff is great and the pool areas are beautiful. Beach is stunning. The property needs work.... we noticed water leaks and mold in several places, the food is absolutely terrible and the hydro therapy area in the spa has cold to lukewarm water. It’s inside and there is no sun so you will freeze to death if you use it. We had an enjoyable time but I wouldn’t go back.

The property itself was great. With only being a year old there were some gardening/shrubbery that was not fully grown but overall very nice. The week that I stayed it was windy and rained every couple hours for about five minutes. This happened all but two days. The patio tiles that are around the pools and in the lobby are extremely slippery and need extra Caution from all in my group. The entrainment at the pool was ok. Music and dancing long with beer drinking competition kept it up beat and fun. Drinks and bar tender were defiantly the best part of this resort. All were extremely nice and made terrific cocktails. The food was not that great. We ate at all the restaurants except the Mexican and blue moon and the steakhouse was by far the best. All other nights we are at the buffet which the food was very inconsistent from day to day. The nights we had bad food at the restaurants we ate at the buffet. There was six people in my party and all of us had digestive issues. The piano bar was never open. The beach party never happened even tho it was on the weekly activities. The swim up bar outside my room on the adults side was never opened. For this resort only being a year old the paint was chipping everywhere, granite pieces of the swim up bars were missing, and there was constant concrete work being repaired. Our room was dirty when we checked in and took three calls to get it cleaned correctly. Also mini bar was not stocked. Called and got that fixed.