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Casa Kaoba Hotel & Suites

3.5 star property
3.5-star spa hotel near Xcaret Eco Theme Park

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Photo gallery for Casa Kaoba Hotel & Suites

Presidential Suite | Private kitchen
Courtyard
Premium bedding, in-room safe, iron/ironing board, free WiFi
Suite
Junior Suite

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Room service
  • Housekeeping

Explore the area

View in a map
Carretera Federal Playa Tulum, Mza 329, Lote 9, Playa del Carmen, QROO, 77710
  • Place, Xplor Theme Park
    ‪2 min drive‬
  • Place, Playacar Beach
    ‪5 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪6 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Standard Room

Standard Room

Standard Room

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Balcony

Standard Double Room, Balcony

Standard Double Room, Balcony

9.8 out of 10
Exceptional
(6 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite

Suite

Suite

8.8 out of 10
Excellent
(9 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Suite, Multiple Beds

Suite, Multiple Beds | Living room

Suite, Multiple Beds

8.2 out of 10
Very good
(12 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Large Twin Sofa Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Presidential Suite

Presidential Suite | Private kitchen

Presidential Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 3 bedrooms
  • Sleeps 10
  • 1 King Bed and 4 Queen Beds

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About the area

Playa del Carmen

In Playa del Carmen .Within 3 miles (5 km) of this hotel, you'll find Xplor Theme Park and Xcaret Eco Theme Park. Centro Maya Shopping Center and Playacar Beach are also within 2 miles (3 km).

What's nearby

  • Xplor Theme Park - 2 min drive - 2.9 km
  • Playacar Golf Club - 4 min drive - 4.6 km
  • Playacar Beach - 5 min drive - 3.9 km
  • Xcaret Eco Theme Park - 6 min drive - 4.9 km
  • Ferry to Cozumel - 8 min drive - 5.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive

Restaurants

  • ‪Festival Grand Buffet - ‬6 min drive
  • ‪Blue Moon Beach Bar Sandos Select Club - ‬6 min drive
  • ‪rosa roja - ‬8 min drive
  • ‪El Gaucho Steakhouse - ‬7 min drive
  • ‪Cupcake Cafe - ‬6 min drive

About this property

Casa Kaoba Hotel & Suites

3.5-star spa hotel near Xcaret Eco Theme Park
Casa Kaoba Hotel & Suites offers its guests a full-service spa and an outdoor pool. Along with a restaurant, there's a snack bar/deli on site. Free breakfast is available daily. WiFi is free in public spaces.

Event space at this hotel measures 2045 square feet (190 square meters) and includes conference space. Spa services, a terrace, and tour/ticket assistance are also featured at Casa Kaoba Hotel & Suites. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen hotel.

  • 39 guestrooms or units
  • 2045 sq ft of conference space
  • 190 sq m of conference space
  • Continental breakfast (free)
  • Deli
  • Conference space
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • Smoking in designated areas
  • Dining venue
Casa Kaoba Hotel & Suites offers 39 air-conditioned accommodations with safes and hair dryers. Beds feature premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. This Playa del Carmen hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa, kaoba wellness. Services include deep-tissue massages and massages. The spa is open daily.

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includes taxes & fees
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Property amenities

Family friendly

  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to noon
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Toilet paper
  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 10 years old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: MXN 1000 per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Casa Kaoba & Suites Del Carmen
Casa Kaoba Hotel & Suites Hotel
Casa Kaoba Hotel & Suites Playa del Carmen
Casa Kaoba Hotel & Suites Hotel Playa del Carmen

Casa Kaoba Hotel & Suites Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 432 out of 790 reviews
Rating 8 - Good. 195 out of 790 reviews
Rating 6 - Okay. 87 out of 790 reviews
Rating 4 - Poor. 40 out of 790 reviews
Rating 2 - Terrible. 36 out of 790 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rocio

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicación para todos los parques
Stayed 3 nights in Jul 2025

10/10 Excellent

Josimar

Liked: Cleanliness, amenities, property conditions & facilities
Excelente ubicación a sólo mi minutos de los parques de Xcaret, las facilidades limpias y en condiciones para pasarla en familia. Buen servicio al cliente y muy atentos.
Stayed 5 nights in Jun 2025

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Good value for the area

We really enjoyed the three bedrooms suite that accommodated our group well. The staff was friendly and very helpful arranging local affordable transportation for our group. We also enjoyed the large pool. Overall staying property was a great value for what we paid and we would definitely stay again. Suggested areas of improvement. A member of our group had an accident caused by the lack of maintenance of the irrigation covers that are in the middle of the walkways. It crumbled when stepped on causing multiple lacerations on their leg. Lack of internet bandwidth to support our group’s needs. Internet in room only usable in the middle of the night. The lack of a cable TV package or any broadcast or alternative TV signal made the televisions unusable. Insufficient water pressure in one of the three bathrooms.
Stayed 2 nights in Jun 2025

6/10 Okay

Gino

Disliked: Amenities
Very straight forward hotel, description is accurate
Stayed 7 nights in Jun 2025

10/10 Excellent

Francisca

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at Casa Kaoba for 3 nights while in Playa del Carmen. I was pretty impressed. The hotel is beautiful and clean. we stayed in one of their larger rooms with a kitchen and patio on the first floor. Beautiful and spacious. The pool is huge, and their Pool hours are great. I would only suggest they invest in better mattresses, but otherwise for the price, I definitely recommend. It would also be nice to have more breakfast options. Will definitely return.
Stayed 3 nights in Jun 2025

10/10 Excellent

chayanee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service. We got the whole duplex bungalow for ourselves with breakfast included Definitely a great deal and a must return if we go back there
Stayed 1 night in May 2025

4/10 Poor

Paulina

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Love the property decorations and garden and the best for us is that if are 5 in your family they can stay all together in the same room (they're big!!) Breakfast is good. Easy Check in and check out. If you need to message the hotel they will answer and help you. We'll be back and of course we recommend.
Stayed 1 night in May 2025

6/10 Okay

Rodolfo

Travelled with partner
Disliked: Amenities, property conditions & facilities
Just ok
Stayed 4 nights in May 2025

8/10 Good

Stefanie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Pool was lovely, breakfast was good, great staff.
Stayed 2 nights in May 2025

6/10 Okay

Jason, Airdrie

Travelled with family
Patio door lock didn’t work. Restaurant was closed for supper.
Stayed 1 night in May 2025

10/10 Excellent

Fercho

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel es muy comodo y muy tranquilo, justo lo q uno necesita para descansar, sin embargo el restaurante no fue para nada bueno, es mejor comer fuera; algo q recibe mi felicitacion es la atencion de Anika desde q nos recibio fue excelente y muy calida. Muchas gracias.
Stayed 2 nights in May 2025

6/10 Okay

Janet

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Likes: Spacious w/ 3 bdrms and 3 bathrooms so a family of 4 could have some time to ourselves, great full kitchen, comfy beds, quiet, easy access to drive, wonderful staff, amazing pool and TV's in every room. Dislikes: Water pressure in one of the bathrooms was poor so it was not usable even after we fixed it a few times. Internet connection was off and on and better in some rooms than others, we weren't able to watch TV in the main bedroom, and a few of the remote controls did not have a volume button; there was a few insects we had to kill, ants galore in the kitchen. Lastly, we could not use the pool in the room since it was rusting, old bandaid found in it and we could see film build-up on the top of the pool. Thank you Casa Kaoba for having us.
Stayed 7 nights in Apr 2025

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Abbas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

Ivan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the stay kids loved the pool
Stayed 2 nights in Apr 2025

4/10 Poor

Lesly

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Apr 2025

10/10 Excellent

Juan J

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

6/10 Okay

Christopher

Stayed 2 nights in Apr 2025

10/10 Excellent

Claudia, El Paso

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Xcaret park very affordable and accessible location Renting a car would be very useful to move around the town and to the different tourist attractions Very spacious rooms bedroom is upstairs.
Stayed 1 night in Apr 2025

10/10 Excellent

HECTOR

Business traveller
Liked: Cleanliness, property conditions & facilities
Nice for the price
Stayed 1 night in Apr 2025

6/10 Okay

Edy

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The property is very neglected, dirty and destroyed, it needs attention, I don't know what the difference is regarding VIP access, the room is very poor and neglected,
Stayed 5 nights in Mar 2025

4/10 Poor

Kamesh

Stayed 1 night in Mar 2025

10/10 Excellent

ricardo, North Las Vegas

Stayed 8 nights in Mar 2025

8/10 Good

Smyrne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025