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Aparthotel

El Dorado Royale, All & More Inclusive Adults Only

5.0 star property
Adults-only beachfront aparthotel with 6 outdoor pools

Choose dates to view prices

Photo gallery for El Dorado Royale, All & More Inclusive Adults Only

SWIM UP JUNIOR SUITE | Balcony view
Property video
Beach bar
Reception
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • All-inclusive
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Km 45 Carretera Cancun, Tulum Kantenah, Maroma, Playa del Carmen, QROO, 77710
  • Place, Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪6 min drive‬
  • Place, Playa Paraiso Golf Course
    ‪6 min drive‬
  • Place, Paradise Beach
    ‪9 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪34 min drive‬

Room options

View all photos for LUXURY JUNIOR SUITE - MORE INCLUSIVE

LUXURY JUNIOR SUITE - MORE INCLUSIVE

LUXURY JUNIOR SUITE - MORE INCLUSIVE

  • Park view
  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for BEACH FRONT JUNIOR SUITE

BEACH FRONT JUNIOR SUITE

BEACH FRONT JUNIOR SUITE

  • Beach view
  • 55 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for SWIM UP JUNIOR SUITE

SWIM UP JUNIOR SUITE | Balcony view

SWIM UP JUNIOR SUITE

  • Bay view
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for BEACH FRONT SWIM UP JUNIOR SUITE

In-room safe, desk, laptop workspace, blackout drapes

BEACH FRONT SWIM UP JUNIOR SUITE

  • Bay view
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for ROYAL RETREAT SWIM UP SUITE

In-room safe, desk, laptop workspace, blackout drapes

ROYAL RETREAT SWIM UP SUITE

  • Garden view
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for ROYAL RETREAT JUNIOR SUITE

In-room safe, desk, laptop workspace, blackout drapes

ROYAL RETREAT JUNIOR SUITE

  • Garden view
  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for ROYAL RETREAT BEACHFRONT SUITE

In-room safe, desk, laptop workspace, blackout drapes

ROYAL RETREAT BEACHFRONT SUITE

  • Ocean view
  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for ROYAL RETREAT DELUXE GARDEN SUITE

ROYAL RETREAT DELUXE GARDEN SUITE

ROYAL RETREAT DELUXE GARDEN SUITE

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Suite Junior

In-room safe, desk, laptop workspace, blackout drapes

Suite Junior

  • 57 sq m
  • Sleeps 3
  • Free WiFi

View all photos for Double Suite with Garden View

In-room safe, desk, laptop workspace, blackout drapes

Double Suite with Garden View

  • Garden view
  • 55 sq m
  • Sleeps 2
  • Free WiFi

View all photos for Suite Premium

In-room safe, desk, laptop workspace, blackout drapes

Suite Premium

  • 55 sq m
  • Sleeps 2
  • Free WiFi

View all photos for Suite Luxury

In-room safe, desk, laptop workspace, blackout drapes

Suite Luxury

  • 55 sq m
  • Sleeps 3
  • Free WiFi

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  • Pool
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About the area

Playa del Carmen

Beachfront retreat .At this Playa del Carmen aparthotel, you'll be within 6 miles (10 km) of Maroma Beach and 20 miles (32 km) of Playacar Golf Club.
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 6 min drive - 5.0 km
  • Playa Paraiso Golf Course - 6 min drive - 5.3 km
  • Dr. Alfredo Barrera Marin Botanical Garden - 9 min drive - 10.2 km
  • Paradise Beach - 9 min drive - 6.7 km
  • Monumento Ruta de los Cenotes - 10 min drive - 10.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 31 min drive

Restaurants

  • ‪El Cocotal - ‬2 min walk
  • ‪La Hacienda - ‬8 min drive
  • ‪Don Miquel - ‬10 min drive
  • ‪El Mar Y Tierra - ‬7 min drive
  • ‪Guacamaya Bar - ‬6 min walk

About this property

El Dorado Royale, All & More Inclusive Adults Only

Adults-only beachfront aparthotel with 6 outdoor pools
El Dorado Royale, All & More Inclusive Adults Only is an all-inclusive aparthotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. At El Dorado Royale, All & More Inclusive Adults Only you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 12 restaurants on site. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars, and 9 bars/lounges. WiFi is free in public spaces. This Mediterranean aparthotel also offers a fitness center, a garden, and a terrace. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen aparthotel.

  • 476 guestrooms or units
  • 12 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 9 bars or lounges
  • Nightclub
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Pool or billiards table
  • Terrace
  • Garden
  • ATM
  • Smoking in designated areas
  • Swim-up bar
El Dorado Royale, All & More Inclusive Adults Only offers 476 air-conditioned accommodations with safes and complimentary bottled water. 30-inch Smart televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and hydromassage showerheads. Bathrooms are also outfitted with bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa, Náay Spa. Services include deep-tissue massages, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.

Similar properties

Front of property
El Dorado Casitas Royale, All & More Inclusive - Adults Only
Playa del Carmen
  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.3 out of 5, Excellent, 158 reviews
The price is CA $471
CA $575 total
includes taxes & fees
Jun 8 - Jun 9
El Dorado Casitas Royale, All & More Inclusive - Adults Only

Property amenities

Beach

  • On a private white sand beach

Pool/Spa

  • 6 outdoor pools
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Full-service spa
  • Hot tub
  • Manicures/pedicures
  • Pool loungers
  • Pool umbrellas
  • Sauna
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Car not required
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site

Restaurants on site

  • D´ITALIA VILLAS
  • FUENTES
  • KAMPAI
  • KICK
  • LA CANTINA BAR

Dining

  • 12 restaurants
  • 2 beach bars
  • 2 poolside bars
  • 9 bars/lounges
  • A swim-up bar
  • Room service (limited hours)

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Bathrobes
  • Hair dryer
  • Hydromassage showerhead
  • Jetted bathtub
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Window screens

Entertainment

  • 30-inch smart TV with cable channels
  • Music library
  • Nightclub

Outdoor areas

  • Garden
  • Outdoor furniture
  • Terrace

Laundry

  • Laundry facilities

Work spaces

  • Desk chair
  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • No elevator
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Designated smoking areas (fines apply)

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Daily housekeeping
  • Electrical adapters
  • Free bottled water
  • Iron/ironing board
  • Local maps
  • Mobile key entry
  • Phone
  • Restaurant dining guides
  • Safe

Things to do

  • Billiards/pool table
  • Gym
  • Volleyball
  • Fishing nearby
  • Horseback riding nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 476 units
  • Banquet hall
  • Garden
  • Humane treatment of captive wild animals
  • LED lighting
  • Mediterranean architecture
  • Vegan dining options
  • Vegetarian dining options

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Guests can access their rooms with a mobile device.

Property Registration Number 02451323

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Dorado Royale Spa Resort Karisma All Inclusive
El Dorado Royale Spa Resort Karisma All Inclusive
El Dorado Royale Spa Karisma Playa del Carmen
El Dorado Royale Spa Karisma
El Dorado Royale Spa Resort Karisma Playa del Carmen
El Dorado Royale Spa Karisma Gourmet All Inclusive
El Dorado Royale Gourmet All Inclusive Karisma Playa del Carmen
El Dorado Royale Gourmet All Inclusive Karisma
El Dorado Royale Gourmet All Inclusive Karisma Hotel
El Dorado Royale Gourmet All Inclusive Karisma Playa del Carmen
El Dorado Royale A Spa Resort by Karisma All Inclusive
El Dorado Royale A Spa Resort by Karisma
El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive
El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive
Dorado Royale A Spa By Karisma
Hotel El Dorado Royale, Gourmet All Inclusive by Karisma
El Dorado Royale Gourmet All Inclusive Karisma
El Dorado Royale A Spa Resort by Karisma All Inclusive
El Dorado Royale A Spa Resort by Karisma
El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive
El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive
Dorado Royale A Spa By Karisma
Hotel El Dorado Royale, Gourmet All Inclusive by Karisma
El Dorado Royale Gourmet All Inclusive by Karisma
El Dorado Royale A Spa Resort by Karisma All Inclusive
El Dorado Royale A Spa Resort by Karisma
El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive
El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive
Dorado Royale A Spa By Karisma

Frequently asked questions

How close is El Dorado Royale, All & More Inclusive Adults Only to the airport?

El Dorado Royale, All & More Inclusive Adults Only is 20.8 mi (31-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at El Dorado Royale, All & More Inclusive Adults Only?

As of May 26, 2026, prices found for a 1-night stay for 2 adults at El Dorado Royale, All & More Inclusive Adults Only on May 28, 2026 start from CA $321, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does El Dorado Royale, All & More Inclusive Adults Only have an airport shuttle?

El Dorado Royale, All & More Inclusive Adults Only offers an airport shuttle 24 hours a day, on request, for a charge (per vehicle, roundtrip).

How close is El Dorado Royale, All & More Inclusive Adults Only to the beach?

This aparthotel is on a private beach. Don't forget your sunscreen!

Does El Dorado Royale, All & More Inclusive Adults Only offer free breakfast?

El Dorado Royale, All & More Inclusive Adults Only does not offer free breakfast.

Is there a casino at El Dorado Royale, All & More Inclusive Adults Only?

No, there is no casino at this aparthotel.

What time is check-in at El Dorado Royale, All & More Inclusive Adults Only?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in.

Is there free parking at El Dorado Royale, All & More Inclusive Adults Only?

This aparthotel offers free self parking and valet parking.

Does El Dorado Royale, All & More Inclusive Adults Only have a pool?

El Dorado Royale, All & More Inclusive Adults Only features 6 outdoor pools.

Does El Dorado Royale, All & More Inclusive Adults Only have a restaurant?

El Dorado Royale, All & More Inclusive Adults Only is home to LA CANTINA BAR, which features Mexican cuisine.

Does El Dorado Royale, All & More Inclusive Adults Only have a spa?

Pamper yourself with a day at Náay Spa, where you can enjoy mani/pedis, aromatherapy, and massages.

How close is El Dorado Royale, All & More Inclusive Adults Only to downtown Playa del Carmen?

El Dorado Royale, All & More Inclusive Adults Only is 13.9 mi away from Playa del Carmen.

El Dorado Royale, All & More Inclusive Adults Only Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 376 out of 630 reviews
Rating 8 - Good. 134 out of 630 reviews
Rating 6 - Okay. 72 out of 630 reviews
Rating 4 - Poor. 24 out of 630 reviews
Rating 2 - Terrible. 24 out of 630 reviews

9.2/10

Cleanliness

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The resort is lovely. Lots to do and a good variety of restaurants. The staff are super helpful and friendly. We enjoyed our stay.
Stayed 6 nights in Jan 2026

6/10 Okay

Jane K

Stayed 3 nights in Jan 2026

10/10 Excellent

Marie Kristine

Stayed 5 nights in Feb 2026

8/10 Good

Julian

Liked: Cleanliness
The staff were excellent, very welcoming and helpful to. The location was great too.
Stayed 9 nights in Feb 2026

8/10 Good

Leah

Stayed 4 nights in Jan 2026

10/10 Excellent

Kierre

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Love, love, love El Dorado. My best friend and I spent 5 days being pampered and waited on. The room seemed slightly outdated but we still loved it. Very clean. Stocked minibar. Wonderful staff.
Stayed 5 nights in Feb 2026

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, property conditions & facilities
The newly renovated rooms are beautiful. The staff, as always, was great.
Stayed 6 nights in Dec 2025

6/10 Okay

Tanza

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
There were some great things about the resort and some not so great. Our room was okay but not what you would expect for an upgraded suite. Bathroom tap was ready to fall off, furniture was dirty and rickety and the patio door lock broke when we closed the door. We complained about a really old mattress and they replaced it right away. The quiet pool wasn't in the best shape, missing tiles, dirty grout. Staff basically ignored the people around the quiet pool and we had to hunt down our own drinks. There are huge triangular wave breakers in the ocean that really detract from the view. We understood their purposes but it wasn't very attractive. We weren't aware that the resort was linked to the Casitas Royale and Generations. This needs to be communicated better on the Expedia site. This meant a lot of time spent waiting for golf carts to take you around. It was hard to get a dinner reservation because all guests from all 3 resorts were trying to get spots. We were eating at 9:00 pm some nights - not ideal. About 80% of the staff were awesome. You could tell the other 20% were fed up with the tourists and guests. Staff spent a fair bit of time trying to sell you on things. Spa, time share etc. Even as we were checking out, staff were trying to get us to put a deposit down to get a discount on our next stay. We were there to relax, not fight off salespeople. We've stayed at other, much better, all inclusive resorts in Mexico and we won't return to this one.
Stayed 7 nights in Feb 2026

10/10 Excellent

Carter

Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent! We will definitely be back!
Stayed 7 nights in Dec 2025

6/10 Okay

Christine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were all.amazing. Friendly and helpful. Our room was okay. We stayed in a junior suite. Our toilet did not flush great but aside from that the.rooms were clean, i bit beat up when uou look closely. Beds and pillows were exceptionally comfortabe. There are no smack stations set up so if you are hungry you need to go to a restaurant to eat. You have to prebook all dinner reservations. When we arrived on Tuesday we could not book anything until the Friday as theu were full everywhere else. We had to go to the one buffet that you do not require reservations for. The food was subpar. On Sunday there was no shuttle running from 6-9when ppl were going to eat. There were elderly ppl and folks with crutches et. Walking 1.5 km to the restraunt and back. They need more evenig entertainment considering they are 25 minutes from any towns to.walk around.
Stayed 7 nights in Jan 2026

6/10 Okay

Yvonne, Winnipeg

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Amenities
The rooms are very clean, the staff are amazing the food was good. No beach due to massive concrete blocks making it un safe. If you want a pool chair you must be up by 6 am and go put your towel or something personal to keep it for when you are ready... Seriously 6:30 no chairs left. There's the Bali beds but $100usd per day. Poor signage very confusing to get around. Long lines to get into the restaurant, there's only 1 place to eat supper unless you are fortunate enough to get a reservation at one of their "supper spots" but all the best places that you want to try are booked unless you are there for 2 weeks if you go for 7 days half of them are booked before you get there. Won't go back.
Stayed 7 nights in Jan 2026

10/10 Excellent

Catherine

Stayed 9 nights in Jan 2026

8/10 Good

lisa

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room was clean and staff was friendly
Stayed 4 nights in Dec 2025

6/10 Okay

Mary

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The property was beautiful, but confusing to get around. Membership in their travel Program was their priority. We were only able to make dinner reservations for one of the five nights we were there. The more inclusive excursions were never offered and never explained.
Stayed 5 nights in Jan 2026

6/10 Okay

Alexis

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Staff were amazing. Food options were limited except for breakfast. We went to the sister resort for the steak house and it was awful. Beautiful view but not a lot of beach front. Nice and safe area.
Stayed 4 nights in Dec 2025

10/10 Excellent

Marco Jerman

Stayed 4 nights in Jan 2026

8/10 Good

Tricia, Okotoks

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
4.5 overall. We’ve stayed at several resorts in the area so we have a good idea of what we like. El Dorado is a large property (we like) and there’s lots of walking (we also like). We would have preferred if the shuttle services (golf carts) were on a more regular schedule. The pools are not heated, so if the weather isn’t great be prepared for some cold water plunges! The staff were all incredible, save for the one Lomas excursions employee who was not overly friendly. Our biggest “complaint” is the food options: if you don’t reserve your dinners on day 1, you’re likely not getting in to the restaurants. The buffets are not great so you want to make sure you get in to the restaurants. Our faves: Habb (absolutely amazing Indian food), Wine Kitchen, Santa Fe. The pizza place is great too. Ricon is great for breakfast, not for dinner. For a resort of this size, we found the food options to be limited, especially for middle of the day/lunch options. Room service was great (really good burgers!!) but took over an hour most days. Make sure to do the Maroma Beach/catamaran tour that is part of their “all inclusive”. Speaking of “all inclusive” - this would be our second “complaint” - they pass off extras like their eco farm tour, bike tour, and Maroma beach tour as part of their “extra inclusive” package but at many other resorts these things are automatically part of their package, if not more (water toys/excursions for example).
Stayed 9 nights in Jan 2026

10/10 Excellent

Pavel, Praha

Liked: Cleanliness, property conditions & facilities
Absulutely perfect services, very friendly stuff, great drinks, easy transport.
Stayed 8 nights in Jan 2026

2/10 Terrible

Ryan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I would not recommend this resort! We stayed for the week of New Years 2026. The Youtube reviews were wrong and maybe paid off. To start out positive; The property itself is beautiful and spread out with about a mile of walkable paths along the beach. Our room was great and clean, one of the best showers I have even had the pleasure of using in my life, house keeping did a great job. Now for the negative: Service was cold and robotic, solely reactive, it felt like we had to beg to get anything. Calling anyone on property was a hassle, most of the time no one would pick up the phone. Also, room service, we would try and call to get food and no one would pick up so we would use their "app" to schedule food to be delivered. the food was consistently 30-60mins late and always cold. The restaurants were laughably bad, the japanese, steakhouse, italian, and buffet restaurant were all terrible. The pizza cabana by the pool was the only good meal we had at the property. The quality of food was worse than any chain restaurant. I actually laughed when I was served a sad grey steak at the steakhouse. The buffet is a lot smaller than the pictures make it seem and the food offering could be described as disjointed. Though if you enjoy soupy instant eggs and undercooked pork sausage for breakfast you will love it. I am running out of room to write more but will say our excursions with Lomas to Chichen Itza and Maroma Beach were great! Staff was excellent and food was great!
Stayed 5 nights in Dec 2025

8/10 Good

Karen

Stayed 4 nights in Jan 2026

10/10 Excellent

Colinda, Shaughnessy

Stayed 10 nights in Jan 2026

8/10 Good

Melody Ann

Liked: Cleanliness, amenities, property conditions & facilities
The entire facility was well kept & clean, as well as our room. The whole staff was friendly and helpful but the Concierges could be a little pushy. They really want you to do a property tour and join their membership. They even do it as you’re leaving. The bars were well stocked with great bartenders. The beach needs a lot of updating to be more usable and there were no loungers. We had to go to a beach club off site for good swimming & snorkeling. The resort is aware and offered that as a free excursion. The food was just average and restaurants are very spread out. They need an evening buffet on the adult side. We struggled to get shuttles and that was a 15 minute walk. Over all it was a nice get away.
Stayed 5 nights in Jan 2026

4/10 Poor

Christina

Disliked: Cleanliness, property conditions & facilities
Not worth the money. You can stay at a lot nicer properties for the same price. We had 6 people and booked 3 rooms. Cons: Front desk is rude & unprofessional especially Maria & Sergio. Rooms have mold growing on the walls, headboards, etc. 2 of the 3 rooms smelled. One of mold and one of sewer. 2 of 3 rooms had no working phone. Room service is absolutely terrible. 1+ hrs to get food. Often not bringing it at all. Hotel just isn’t being maintained. Pool chairs old and uncomfortable. Pros: Nice night life & entertainment.
Stayed 9 nights in Dec 2025

6/10 Okay

Suzanne Jean

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The resort is huge! 3 resorts in one so was busy and spread out. Sometimes all the cabanas would be taken before 8am and you had to reserve some or pay or was first come first serve. Was unclear on process. Some of the restaurants were 30 + min walk from our room. Transportation (go carts) was every 15 min and then sometimes would be full at dinner hour. The beach is narrow and cannot be accessed for swimming due to coral and huge cement blocks/structures placed there to protect the coral reef. If you want to swim in pools then this is the place as there are many pools to choose from but if u want to swim in the ocean then you must go to Maroma beach (rated top 10 beaches in the world 20 min by bus away was included and exceptional). I didnt like that the advertising implied that it was a great ocean swimming resort when it wasnt and you couldn't walk along the full stretch of the beach ( interrupted by structures , too narrow etc) . The food was superior and staff awesome, very attentive and helpful. Room was very clean, beds, pillows were very comfortable. Towels fluffy and plentiful. I would go back but only if i could go to Maroma beach more than once included with package.
Stayed 7 nights in Dec 2025

10/10 Excellent

Ross

Liked: Cleanliness
Had a great trip a very beautiful spot
Stayed 7 nights in Nov 2025

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