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Grand Riviera Princess - All Inclusive

5.0 star property
5-star beachfront property near El Camaleón Mayakoba Golf Course

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Photo gallery for Grand Riviera Princess - All Inclusive

Exterior
Exterior
On the beach, white sand, sun loungers, beach umbrellas
Indoor wedding
9 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.0 out of 10
Very good

Popular amenities

  • All-inclusive
  • Bar
  • Hot tub
  • Breakfast included
  • Housekeeping

Explore the area

View in a map
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪19 min walk‬
  • Place, El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪25 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪92 min drive‬

Room options

View all photos for Family Club Room - Pool Access, Pool View

Children's theme room

Family Club Room - Pool Access, Pool View

  • 59 sq m
  • Sleeps 5

View all photos for Family Room

Children's theme room

Family Room

7.0 out of 10
Good
(24 reviews)
  • 59 sq m
  • 1 bedroom
  • Sleeps 5

View all photos for Super Saver

Free minibar, in-room safe, desk, blackout drapes

Super Saver

7.8 out of 10
Good
(6 reviews)
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Platinum Suite Plunge Pool

Room

Platinum Suite Plunge Pool

  • 45 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Garden View

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room, Garden View

7.8 out of 10
Good
(209 reviews)
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Pool Access (Pool View)

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room, Pool Access (Pool View)

7.8 out of 10
Good
(27 reviews)
  • 56 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (with Jacuzzi)

Suite (with Jacuzzi)

Suite (with Jacuzzi)

7.4 out of 10
Good
(26 reviews)
  • 59 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite with Bathtub and Outdoor Shower

Suite with Bathtub and Outdoor Shower

Suite with Bathtub and Outdoor Shower

9.4 out of 10
Exceptional
(11 reviews)
  • 65 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Playa del Carmen

Beachside getaway.You'll find Playa Xcalacoco and Chun-Zumbul (diving site) within 2 miles (3 km) of this property. El Camaleón Mayakoba Golf Course and Gran Coyote Golf are also within 3 miles (5 km).

What's nearby

  • Playa Xcalacoco - 19 min walk - 1.6 km
  • El Camaleón Mayakoba Golf Course - 7 min drive - 2.2 km
  • Playa del Carmen Main Beach - 12 min drive - 6.4 km
  • Xcaret Eco Theme Park - 25 min drive - 18.3 km
  • Maroma Beach - 27 min drive - 15.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Amaranto - ‬19 min walk
  • ‪Piano Bar - ‬5 min drive
  • ‪Mike’s Coffee - ‬5 min drive
  • ‪El Beso Pool Bar - ‬18 min walk
  • ‪Steakhouse - ‬17 min walk

About this property

Grand Riviera Princess - All Inclusive

5-star beachfront property near El Camaleón Mayakoba Golf Course
Grand Riviera Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Grand Riviera Princess - All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars, and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. Self parking is free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

  • 674 guestrooms or units
  • 3 levels
  • 9 dining venues
  • 2 bars on the beach
  • 3 bars by the pool
  • 3 swim-up bars
  • 9 bars or lounges
  • 5425 sq ft of conference space
  • 504 sq m of conference space
  • Built in 2007
  • Buffet breakfast (free)
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
Grand Riviera Princess - All Inclusive offers 674 accommodations with free minibar items and safes. Rooms open to furnished balconies. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include separate bathtubs and showers, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Family friendly

  • 12 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 9 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Kayaking
  • Music library
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Table tennis
  • Tennis lessons
  • Water park

Accessibility

  • No elevator

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from November 12 2025 to April 26 2026 (completion date subject to change). The following areas are affected:
  • Exterior
During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen
Riviera Princess Suites Inclu

Grand Riviera Princess - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 2111 out of 4401 reviews
Rating 8 - Good. 1071 out of 4401 reviews
Rating 6 - Okay. 617 out of 4401 reviews
Rating 4 - Poor. 292 out of 4401 reviews
Rating 2 - Terrible. 310 out of 4401 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 4 nights in Oct 2025

10/10 Excellent

Jazmin Cuadra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I visited in July and had a great time. It’s clean and we love the family club while visiting with kids.
Stayed 6 nights in Jul 2025

10/10 Excellent

Amy Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2025

4/10 Poor

Malea

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Boring. Elder crowd or family resort. The food is awful. Only certain people can get certain things. Definitely wouldn't go back. Call the front desk they never answer and when they did they just transferred you and than no one would answer.
Stayed 3 nights in Sep 2025

10/10 Excellent

Keyli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Staff
Stayed 5 nights in Sep 2025

8/10 Good

juan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hi,everything was great except the clerk who charged me an extra fee when I checked in 8 hrs later upon arrival. The room wasn’t ready. They were supposed to call me when it was ready, and I never heard back from them.
Stayed 2 nights in Sep 2025

6/10 Okay

Jabarie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Had to switch rooms in the middle of the night because the ac was broken. The second room wasn’t any better but didn’t feel like going through the hassle of moving again. A la cart restaurants were pretty good but the buffet options were ok. Some construction going on and the gym and a few other spots seems to have been moved with any clear signage. The pools were really nice along with friendly staff. The drinks were not very good which resulted in me going out to buy my own alcohol for my stay. Overall it wasn’t horrible for a weekend stay but I wouldn’t go back unless it was an amazing deal.
Stayed 3 nights in Sep 2025

10/10 Excellent

Gregory

Stayed 3 nights in Sep 2025

10/10 Excellent

Islam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the stuff pool was very clean and servise Fabolous I’m planning to come again and this place I love it
Stayed 5 nights in Sep 2025

10/10 Excellent

Jonathan

Stayed 5 nights in Aug 2025

10/10 Excellent

Hubert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Aug 2025

10/10 Excellent

Hubert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great will be back
Stayed 3 nights in Sep 2025

8/10 Good

Noven

Stayed 4 nights in Aug 2025

10/10 Excellent

Gemma, Edmonton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the swim up room, i basically had my own private pool. The staff were friendly and attentive, nice wild life and delicious food ans drinks, highly recommend this hotel. Ill be back!
Stayed 7 nights in Aug 2025

6/10 Okay

ricki

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We were not told of the seaweed issue, the Ocean was inundated with it. there was zero access to the ocean water. The pools were run down. The amenities were very dated.
Stayed 5 nights in Jun 2025

2/10 Terrible

Kanwaljit

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing was as advertised on there website, they only 1 and half pool was available, other were shut down due to construction and same thing with the restaurants. The staff and the overall service was horrendous. Definitely want a refund for this trip, unacceptable
Stayed 5 nights in Aug 2025

10/10 Excellent

Abberaame

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the entertainment and restaurants. The service was amazing. The staff were so helpful. Our concierge helped us to book the right activities and transport.
Stayed 5 nights in Aug 2025

10/10 Excellent

douangmaniphone

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 3 nights in Aug 2025

10/10 Excellent

Lisette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2025

6/10 Okay

Ana

Stayed 2 nights in Aug 2025

6/10 Okay

KARLA

Liked: Staff & service, amenities
The staff in the restaurants, bellboys, etc. were very kind and attentive. The thermostat in my room went out, someone immediately came to fix it, but when I returned to my room, the new thermostat had shorted and my room was full of smoke and smelled like an electrical fire. I called the desk, told them what I found and asked for another room. The man said that they'd need to see if they could fix it. I explained that there was no way I was staying there since the smoke was burning my eyes, etc. A very nice gentleman came up, called someone and confirmed that I will need a new room. I waited in the hall for about an hour (until 11pm) until someone came to show me to my new room. The next morning, I saw there was nothing in the mini fridge, no beach towels (my other room came with 2), and no robe and slippers. I called the desk and was told they'd come with the water for the fridge, that this room does not come with a robe or slippers, and that I would need to go to the lobby (which is quite a walk away), ask for a card that I have to then exchange for towels. I explained how my room got switched and that these amenities came with my other room. The lady said I was downgraded and that was that. The lobby wouldn't give me new cards for towels since I never had a card to begin with! It took over 3 hours and constant explaining of the smoke in the room, etc. for them to believe that I just wanted the amenities I paid for returned to me. Communication was poor.
Stayed 3 nights in Aug 2025

10/10 Excellent

Oligerti

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool resort
Stayed 4 nights in Aug 2025

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swim-up bar
Stayed 5 nights in Aug 2025

10/10 Excellent

Alvin Brock

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Lonette

Stayed 3 nights in Aug 2025