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Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only

5.0 star property
5-star beachfront hotel near El Camaleón Mayakoba Golf Course

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Photo gallery for Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only

Outdoor pool
Property video
Bar (on property)
Signature Villa (with Private Plunge Pool and Deck) | Bathroom
Viceroy Villa with Private Plunge Pool and Deck | Terrace/patio

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Pet friendly
  • Free WiFi

Explore the area

View in a map
Playa Xcalacoco Frac 7, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪6 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪10 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪20 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪45 min drive‬

Room options

View all photos for Villa, Beachfront (with Private Pool and Deck)

Villa, Beachfront (with Private Pool and Deck) | Beach/ocean view

Villa, Beachfront (with Private Pool and Deck)

  • Beach view
  • 155 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Villa (with Private Plunge Pool)

Premium Villa (with Private Plunge Pool) | Garden view

Premium Villa (with Private Plunge Pool)

  • Garden view
  • 155 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Viceroy Villa with Private Plunge Pool and Deck

Viceroy Villa with Private Plunge Pool and Deck | Garden view

Viceroy Villa with Private Plunge Pool and Deck

  • Garden view
  • 155 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Villa (with Private Plunge Pool and Deck)

Signature Villa (with Private Plunge Pool and Deck)

Signature Villa (with Private Plunge Pool and Deck)

  • Garden view
  • 130 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean View Two Level Villa with Large Private Pool

Ocean View Two Level Villa with Large Private Pool | Garden view

Ocean View Two Level Villa with Large Private Pool

  • Partial ocean view
  • 269 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Villa, 2 Queen Beds (with Private Plunge Pool)

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Luxury Villa, 2 Queen Beds (with Private Plunge Pool)

  • Garden view
  • 90 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Luxury Villa, 1 King Bed (with Private Plunge Pool)

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Luxury Villa, 1 King Bed (with Private Plunge Pool)

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 90 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Villa (with Private Plunge Pool and Deck)

Royal Villa (with Private Plunge Pool and Deck)

Royal Villa (with Private Plunge Pool and Deck)

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 90 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Playa del Carmen

On the beach.At this Playa del Carmen hotel, you'll be within 3 miles (5 km) of El Camaleón Mayakoba Golf Course and 6 miles (10 km) of Playa del Carmen Main Beach. Quinta Avenida is within 6 miles (10 km) and Maroma Beach is within 9 miles (15 km).

What's nearby

  • Playa Xcalacoco - 6 min walk - 0.6 km
  • Quinta Avenida - 9 min drive - 5.7 km
  • Playa del Carmen Main Beach - 10 min drive - 5.7 km
  • Maroma Beach - 17 min drive - 15.4 km
  • Xcaret Eco Theme Park - 20 min drive - 17.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 44 min drive

Restaurants

  • ‪Amaranto - ‬5 min drive
  • ‪La Laguna - ‬6 min drive
  • ‪Mike’s Coffee - ‬6 min drive
  • ‪Piano Bar - ‬6 min drive
  • ‪El Templo - ‬7 min drive

About this property

Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only

5-star beachfront hotel near El Camaleón Mayakoba Golf Course
Some rates at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only like an outdoor pool and a health club.

There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. Public spaces have free WiFi and wired Internet. This luxury hotel also offers a hot tub, a steam room, and a garden. For a fee, parking is available.

This 5-star Playa del Carmen hotel is smoke free.

  • 41 guestrooms or units
  • 2 dining venues
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only offers 41 accommodations, which are accessible via exterior corridors and feature private plunge pools and DVD players. Rooms open to furnished patios. Accommodations offer separate sitting areas. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with satellite channels. Espresso makers and minibars are provided. Bathrooms include showers, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on request.

Wayak Spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Valet parking on site (USD 8 per day)

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:30 AM for a fee: USD 35 to 50 per person
  • 2 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Library
  • Outdoor pool
  • Sauna
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 42-inch flat-screen TV with satellite channels
  • DVD player
  • Private plunge pool

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per night
  • Weight limit: 20 lbs per pet
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children younger than 13 are not allowed at this adults-only property. All guests 13 and older are welcome.
  • Rollaway/extra beds are available for USD 136.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: 13.21 percent of room rate

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 35 to 50 per person
  • Airport shuttle fee: USD 348 per vehicle (roundtrip, maximum occupancy 4)
  • Valet parking fee: USD 8 per day
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 136.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation.

We should mention

  • This is an adults-only property and guests under 13 years old aren't allowed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Riviera Maya Viceroy
Viceroy Maya
Viceroy Maya Riviera
Viceroy Riviera
Viceroy Riviera Maya
Viceroy Riviera Maya Hotel
Viceroy Riviera Maya Hotel Playa del Carmen
Viceroy Riviera Maya Playa del Carmen
Tides Riviera Maya Hotel
Tides Riviera Maya Resort
Viceroy Riviera Maya Playa Del Carmen, Mexico
Viceroy Riviera Maya Resort Playa del Carmen
Viceroy Riviera Maya Resort
Tides Riviera Maya Resort
Ikal Del Mar
Tides Riviera Maya Hotel
Viceroy Riviera Maya Playa Del Carmen

Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 328 out of 407 reviews
Rating 8 - Good. 50 out of 407 reviews
Rating 6 - Okay. 11 out of 407 reviews
Rating 4 - Poor. 10 out of 407 reviews
Rating 2 - Terrible. 8 out of 407 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Anthony thomas

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
beautiful, spacious room with all amenities in jungle setting, friendly staff
Stayed 5 nights in Nov 2025

10/10 Excellent

Agatha

Excellent hope
Stayed 3 nights in Oct 2025

8/10 Good

Brian, MIAMI LAKES

Liked: Cleanliness, amenities, property conditions & facilities
Nice room
Nice birthday gesture. No cake or song. :)
Stayed 3 nights in Oct 2025

10/10 Excellent

Kenneth

Great property
Stayed 2 nights in Aug 2025

10/10 Excellent

Thomas Chance

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was incredible. We went for a Babymoon and it was everything we wanted. The vibe was the most Chill. If you are going to party, this is not the spot for you. The resort was calm and quiet, exactly what we were looking for. We had the private Villa and it was the definition of privacy. They do an excellent job of making sure there isn’t a single spot that could look into our Villa or outdoor lounging area. We spent the majority of our time out there relaxing either on the comfortable lounging couch or in the plunge pool. The staff were so kind and respectful, after the first day, they remembered our names and our villa number. They did a great job of communicating with each other so that while we were at breakfast or dinner, the housekeepers would tidy up while we were out. The food was very good as well. I highly recommend the all-inclusive package. We saved money on dinning and drinks because of it and it made the whole stay so convenient. We will definitely be going back.
Stayed 3 nights in Oct 2025

10/10 Excellent

elissa

Liked: Staff & service, amenities, property conditions & facilities
The hotel is beautiful and the service is exceptional. The whole staff made a huge effort during my stay to make sure enjoyed my stay and had every I needed.
Stayed 3 nights in Aug 2025

10/10 Excellent

SALOMON

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Aug 2025

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning resort. So relaxing. Staff was unbelievable and so nice. Food, amazing.
Stayed 4 nights in Aug 2025

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was very very good, every night we ate at the resort it was top tier. Staff was amazing, all super friendly and helpful through the whole stay. Prepare for feather pillows, comfortable but different if you’re not used to them. Over top tier experience.
Stayed 7 nights in Jul 2025

10/10 Excellent

Anant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff who took care of us, very peaceful getaway, amazing food and drinks
Stayed 4 nights in Jul 2025

10/10 Excellent

Grace

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
clean, beautiful, and the service is amazing. Every worker went above and beyond
Stayed 4 nights in Jun 2025

10/10 Excellent

Mary

Stayed 5 nights in Jun 2025

4/10 Poor

Taylor

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
My husband and I went for our 2 year wedding anniversary. It was not for us, and we would not go back or recommend it. We ended up changing our flight and leaving a day early, that is how uncomfortable we were. The biggest issue for us was that we did not feel comfortable relaxing inside of the rooms, even in the beachfront villa we ended up upgrading to, hoping that the issues in our first, smaller villa wouldn’t persist. Unfortunately they did - and by they I mean the cockroaches in the bathroom. This is unacceptable to us in a luxury resort that charges a $1600 card hold along with a $200+ non refundable tax at check in. All of the rooms at the resort are on the ground level, which probably accounts for a lot of the wildlife you will see in your rooms, including large spiders and a lot of mosquitoes. My husband and I are still recovering from the bites a week later as I write this review. The rooms roofs are thatched like island huts, so besides what also may be living up there, when a storm hits the roof degrades and sprays the thatch all around the room and bed. Playa del Carmen is suffering from the sargassum issue, it is really bad. You cannot swim in the ocean and it smells terrible. The best part of the hotel is the pool, but you are only there for a couple hours max a day. And you must watch two men with small wheelbarrows works tirelessly in the heat as they attempt to pick up the seaweed and haul it away from the beach past you by the pool. It’s depressing.
thatched roof with rusty air vents
cockroach on bathroom window
beach with brown water from sargassum
Stayed 5 nights in Jun 2025

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t say enough about this place! It is amazing! The rooms are stunning. It’s one of the nicest places I’ve ever stayed. The staff are superb. Like over the top amazing. The butler service is attentive and incredible. The spa was lovely and the food is dreamy! I’ll definitely be visiting more Viceroy hotels because of this place!
Stayed 4 nights in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic + Some Tips

We had such a lovely stay at the Viceroy and will definitely be back. Beautiful property. VERY quiet and private. If you’re looking for a private escape into luxury…. This is it! And the staff was really incredible. The only two things that weren’t clear in other reviews that would have been helpful for vacation planning: You are a good 15-20 minute cab ride from Playa Del Carmen and it’s a standard $400 pesos each way. There is no where else to eat nearby except the resort (which does have good food - I’m obsessed with their coconut lemongrass drink!), but there are no options at the viceroy that aren’t expensive. So you have to take your $800 pesos cab to and from Playa to grab dinner.
Stayed 4 nights in May 2025

10/10 Excellent

Alexa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

6/10 Okay

James

Travelled with partner
Liked: Cleanliness
The Viceroy itself is stunning and the staff was attentive—no complaints there. However, several aspects made this trip less enjoyable for us, though others may feel differently. 1. Inflated Prices Pricing was extreme—a small bottle of water was $20. Without the all-inclusive plan, food and beverage costs felt unjustifiable. Menu options were limited and lacked flavor. 2. Noise from Nearby Properties While not within Viceroy’s control, loud parties from a neighboring resort disrupted our nights. The music was intense enough to shake the walls—challenging for those seeking a peaceful escape. 3. Area Atmosphere We expected a refined experience south of Cancun but found the vibe across the region geared more toward spring-break energy. It felt misaligned with our expectations. 4. Seaweed and Beach Conditions The beach was unusable due to heavy seaweed during our visit (March–October season). Swimming wasn’t an option, limiting us to the pool. 5. Lack of Local Alternatives Renting a car didn’t help. The surrounding area felt neglected—dusty streets, unpleasant odors, and nowhere comfortable to walk or dine. The beach was narrow and crowded. Bottom Line: The resort is lovely, but the environment around it made the experience fall short. If you’re looking for quiet luxury, better dining variety, and swimmable beaches, this may not be the best choice.
Stayed 7 nights in May 2025

10/10 Excellent

Michel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was EXCELLENT. We arrived to Cancún realizing our checked bag had been robbed of some sentimental and valuable items. The Viceroy staff set our trip back on the right trajectory and then some. The resort is intimate, tractable, and most of all… relaxing. It was exactly what we needed to start our trip. We were sad to leave. Highly recommend!
Stayed 3 nights in May 2025

10/10 Excellent

Ram

Stayed 4 nights in May 2025

10/10 Excellent

Zeus-Hannah

Stayed 5 nights in Apr 2025

10/10 Excellent

Daniel

Stayed 5 nights in Apr 2025

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for some R&R !!! Very Recommended!
Stayed 3 nights in Apr 2025

10/10 Excellent

Karl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alberto and Karina were the best, they made our vow renewal special.
Stayed 5 nights in Apr 2025

10/10 Excellent

Ashley

Stayed 4 nights in Apr 2025

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We seldom stay on property when we travel, choosing to venture out and explore. This trip, our plans were different. We just needed to chill and we’re so happy we chose The Viceroy to do so. The property is incredible. The villas are private and intimate. Natural vibes all around. But two specific things were just outstanding and noteworthy. Firstly, the food. Everything we ate was remarkable. Like trying to deconstruct the ingredients so we could cook it at home remarkable. In four days of meals there wasn’t a single thing we ate, or sipped, that wasn’t delicious. But above all was the service. The staff was incredibly friendly, helpful and so attentive that it elevated our experience beyond our expectations. We felt the love. 10/10. We’ll be back again.
Stayed 4 nights in Mar 2025