6/10 â Acceptable
Yvette
Voyage en famille avec de jeunes enfants
20 juill. 2025
Points forts : PropretĂ©, Ă©tat et installations de lâhĂ©bergement
Points faibles : Service et personnel
This property is hidden away in the forest of puerto morelos, which is what I was going for. My stay was a three day stay. There are only a few cabins, and we had the pool pretty much to ourselves. The cenotes are an added benefit to the property. The cabins themselves are also really creatively built. I was impressed by the design.
The downsides that I encountered are that staff were limited. We were greeted by a young woman who, I'm still not sure was staff, or part of another group that was also on the property at the time. I got a very brief walk through the property and then we were left to ourselves. The dining was dependent on the staff being there. I was also dissapointed by the food. We ordered three orders of tacos, two orders of the steak and one of the shrimp. The tacos consisted of your average tortillas and the protein, nothing else. Each order was three tacos and were 275 pesos for steak and 300 for shrimp which is around 15-17 USD. I get three good size tacos with a side of rice and beans for that same price back home. I was honestly disuaded from purchasing any more food after that.
I was dissapointed that I struggled with internet, which at first I thought was part of the experience, but learned on the last day that they had just forgotten to mention that we had access to wifi.
Overall, I think, had we had better staff guidance it would have changed the stay completely.
Yvette
Séjour de 3 nuits en juillet 2025
