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Hyatt House Richmond / Short Pump

3.0 star property
3-star hotel near Short Pump Town Center, connected to a shopping center

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Photo gallery for Hyatt House Richmond / Short Pump

Bar (on property)
Exterior
Standard Room, 2 Queen Beds
Terrace/patio
Meeting facility

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
11800 W Broad Street, Richmond, VA, 23233
  • Place, Short Pump Town Center
    ‪1 min walk‬
  • Place, Greater Richmond Convention Center
    ‪26 min drive‬
  • Place, Kings Dominion
    ‪31 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪41 min drive‬

Room options

View all photos for Accessible King Studio Bathtub

Premium bedding, in-room safe, desk, laptop workspace

Accessible King Studio Bathtub

  • Sleeps 2
  • Free WiFi

View all photos for Studio Suite, 1 King Bed with Sofa bed, Kitchenette

Premium bedding, in-room safe, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Kitchenette

  • Sleeps 4
  • Free WiFi

View all photos for Deluxe Suite, 1 Bedroom, Kitchen

Deluxe Suite, 1 Bedroom, Kitchen

Deluxe Suite, 1 Bedroom, Kitchen

8.0 out of 10
Very good
(26 reviews)
  • City view
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Studio Suite, 1 King Bed with Sofa bed, Kitchenette

Studio Suite, 1 King Bed with Sofa bed, Kitchenette

Studio Suite, 1 King Bed with Sofa bed, Kitchenette

8.8 out of 10
Excellent
(77 reviews)
  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(22 reviews)
  • City view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Executive Suite, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed

  • City view
  • 63 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

9.8 out of 10
Exceptional
(15 reviews)
  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for One-Bedroom King Room

Premium bedding, in-room safe, desk, laptop workspace

One-Bedroom King Room

  • Sleeps 4
  • Free WiFi

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About the area

Richmond

Short Pump stay.A stay at this Short Pump hotel places you within half a mile (1 km) of Short Pump Town Center and 3 miles (5 km) of Sheltering Arms Institute. Elk's Lodge and Virginia Hospital & Health are also within 6 miles (10 km).

What's nearby

  • Short Pump Town Center - 1 min walk - 0.0 km
  • University of Richmond - 19 min drive - 16.0 km
  • Virginia Commonwealth University - 24 min drive - 24.2 km
  • Broad Street - 25 min drive - 25.3 km
  • Kings Dominion - 31 min drive - 40.4 km

Getting around

  • Richmond Staples Mill Road Station - 19 min drive
  • Richmond Intl. Airport (RIC) - 30 min drive

Restaurants

  • ‪The Cheesecake Factory - ‬5 min walk
  • ‪Capital One Café - ‬2 min walk
  • ‪Cook Out - ‬13 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Maggiano's - ‬8 min walk

About this property

Hyatt House Richmond / Short Pump

3-star hotel near Short Pump Town Center, connected to a shopping center
You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business center and meeting rooms are available. Event space at this hotel measures 1755 square feet (163 square meters) and includes conference space. A 24-hour fitness center, a rooftop terrace, and laundry facilities are also featured at the business-friendly Hyatt House Richmond / Short Pump. Free self parking is available.

This 3-star Richmond hotel is smoke free.

  • 1 building
  • 134 guestrooms or units
  • 6 levels
  • Meeting rooms
  • 1755 sq ft of conference space
  • 163 sq m of conference space
  • Built in 2009
  • Buffet breakfast (free)
  • Terrace on the roof
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Convenience store
  • Elevator
  • No smoking on site
  • Bar or lounge
Hyatt House Richmond / Short Pump offers 134 accommodations with safes and coffee/tea makers. Beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

This Richmond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge

Things to do

  • 24-hour gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Hardwood flooring in room
  • Lever door handles
  • Thin carpet in room
  • Tile flooring in room
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • MP3 dock
  • Pay movies

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 18 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • One child 18 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

HYATT house Hotel Richmond-West
HYATT house Richmond-West
HYATT house Richmond-West Hotel
HYATT house Richmond West
HYATT house Richmond West
Hyatt House Richmond / Short Pump Hotel
Hyatt House Richmond / Short Pump Richmond
Hyatt House Richmond / Short Pump Hotel Richmond

Frequently asked questions

How close is Hyatt House Richmond / Short Pump to the airport?

Hyatt House Richmond / Short Pump is 21.7 mi (30-min drive) away from the Richmond Intl. Airport (RIC) airport, the closest popular airport to the property.

How much does it cost to stay at Hyatt House Richmond / Short Pump?

As of May 26, 2026, prices found for a 1-night stay for 2 adults at Hyatt House Richmond / Short Pump on Jun 21, 2026 start from CA $192, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hyatt House Richmond / Short Pump have an airport shuttle?

Airport shuttle services are not available at Hyatt House Richmond / Short Pump.

Does Hyatt House Richmond / Short Pump offer free breakfast?

Hyatt House Richmond / Short Pump offers free buffet breakfast on weekdays between 6:30 AM and 9:30 AM and weekends between 7:00 AM and 10:00 AM.

Is there a casino at Hyatt House Richmond / Short Pump?

No, there is no casino at this hotel.

What time is check-in at Hyatt House Richmond / Short Pump?

Check-in start time: 4:00 PM; Check-in end time: anytime.

Is there free parking at Hyatt House Richmond / Short Pump?

This hotel offers free self parking.

Does Hyatt House Richmond / Short Pump have a pool?

Hyatt House Richmond / Short Pump does not have a pool.

Does Hyatt House Richmond / Short Pump have a restaurant?

Hyatt House Richmond / Short Pump is home to H Bar, which features light fare.

Does Hyatt House Richmond / Short Pump have a spa?

There are no spa services available at this hotel.

How close is Hyatt House Richmond / Short Pump to downtown Richmond?

Hyatt House Richmond / Short Pump is 12.8 mi away from Richmond.

Hyatt House Richmond / Short Pump Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 659 out of 1008 reviews
Rating 8 - Good. 195 out of 1008 reviews
Rating 6 - Okay. 71 out of 1008 reviews
Rating 4 - Poor. 46 out of 1008 reviews
Rating 2 - Terrible. 37 out of 1008 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Miki

Liked: Cleanliness, amenities, property conditions & facilities
Room clean . Only issue was elevators.
Stayed 1 night in Feb 2026

10/10 Excellent

brian

Liked: Cleanliness, staff & service, amenities
Everything in the hotel as usual was clean, organized and friendly. A little down that the hotel has decided to remove the bathtubs so that maybe my last stay (maybe).
Stayed 1 night in Feb 2026

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Old furniture
Stayed 1 night in Feb 2026

10/10 Excellent

Aaron

Stayed 2 nights in Feb 2026

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities
Yes the room was very clean. The bed was so comfortable.
Stayed 1 night in Feb 2026

8/10 Good

ANTHONY

Stayed 1 night in Jan 2026

10/10 Excellent

Jesuferanmi

Stayed 1 night in Feb 2026

10/10 Excellent

William

Stayed 1 night in Jan 2026

2/10 Terrible

Karen

Business traveller
Disliked: Cleanliness, property conditions & facilities
I was told when checking in that I had to be up and have taken a bath and be done with using the water by 10am Thursday morning When I got up the next morning t found two what they call (stink bugs) crawling in the bathroom and I got them up with toilet tissue and flushed them down the toilet and when returning to the bed there was one crawling on the beautiful white blanket on the bed. I hit it with my shoe it fell dead on the floor... this was reported to the front desk and the clean technician verified it... while on the phone with the nurse getting information on my husband who was the reason of my stay, because we traveled the day before 2 hours to the Richmond VA hospital for spinal surgery the fire alarm system rang out and I had to rush and grab everything and leave long before check out time.... also it was major renovations going on in the hotel.... it was just a bad experience under the circumstances, worried about my husband and I ended up with an asthma sitting in my truck in the ice and snow covered ground watching the fire department....
Stayed 1 night in Jan 2026

4/10 Poor

Paige

Liked: Staff & service
Disliked: Cleanliness, amenities
Shower wasn’t clean. Charged extra money. They was doing work and just was kinda loud.
Stayed 1 night in Jan 2026

10/10 Excellent

Komarvoski

Stayed 1 night in Jan 2026

8/10 Good

Virginia, Manakin Sabot

Stayed 1 night in Jan 2026

10/10 Excellent

Lynden

Travelled with family
Liked: Cleanliness, staff & service, amenities
I've stayed at this hotel on several occasions when visiting my daughter in Richmond, and it's always been a pleasant experience. The room with the kitchen is functional. The hotel is conveniently located near the Short Pump Mall. And I will definitely book for a future stay.
Stayed 2 nights in Jan 2026

4/10 Poor

Cathy

Liked: Staff & service
Disliked: Amenities
First, I was not informed during the booking process or on the phone call of the renovation. I would have chose somewhere else to stay. We had to ride on an elevator in the process of renovation. Dust everywhere. There was a foul sewer odor on the fourth floor when we got off the elevator. The banging, hammering noise first thing in the morning was the icing on the cake. I will never stay there again. Definitely not worth the price. We came to celebrate my husbands birthday at the funny bone and stay one night close by but the hotel was a great disappointment. The breakfast was pretty good. Kudos to the chef for that. If you’re going to give residence less than the quality they expect to pay for, then you need to reduce your cost and allow people to choose to accept those terms.
Stayed 1 night in Jan 2026

6/10 Okay

Michael, Littleton

Business traveller
Liked: Cleanliness, amenities
Construction at 8am.
Stayed 1 night in Jan 2026

8/10 Good

Angela

Stayed 1 night in Jan 2026

10/10 Excellent

Marquis

Travelled with group
Liked: Cleanliness, staff & service
Staff was really nice and very welcoming. And the room was amazing and very clean.
Stayed 1 night in Jan 2026

2/10 Terrible

Wanda

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel under construction! No one mentioned that when booking..Rooms are old and outdated..I will never book here again!
Stayed 1 night in Jan 2026

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2026

4/10 Poor

Mehmet, Richmond

Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2025

10/10 Excellent

Jazmyn

Stayed 2 nights in Jan 2026

10/10 Excellent

Fazel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2026

10/10 Excellent

Lisa

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our go to place in Henrico! It's like a home away from home. Big shout out to Shari the bartender! She's the BEST!!!
Stayed 2 nights in Dec 2025

2/10 Terrible

Vada

Business traveller
Disliked: Cleanliness
Bed was uncomfortable. One elevator working. Breakfast was terrible. Food was old, what little there was, and much of it empty. Construction dust all over.
Stayed 1 night in Jan 2026

10/10 Excellent

Grant

Stayed 1 night in Dec 2025

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