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Hyatt House Richmond / Short Pump

3.0 star property
3-star hotel near Short Pump Town Center, connected to a shopping center

Choose dates to view prices

Photo gallery for Hyatt House Richmond / Short Pump

Exterior
1 bedroom, premium bedding, in-room safe, desk
Free daily buffet breakfast
Deluxe Suite, 1 Bedroom, Kitchen
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Laundry
  • Housekeeping
  • Free WiFi
  • Gym

Explore the area

View in a map
11800 W Broad Street, Richmond, VA, 23233
  • Place, Short Pump Town Center
    ‪1 min walk‬
  • Place, Virginia Commonwealth University
    ‪15 min drive‬
  • Place, Kings Dominion
    ‪24 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪27 min drive‬

Room options

View all photos for Deluxe Suite, 1 Bedroom, Kitchen

Deluxe Suite, 1 Bedroom, Kitchen

Deluxe Suite, 1 Bedroom, Kitchen

8.0 out of 10
Very good
(23 reviews)
  • 49 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Kitchenette

Studio Suite, 1 King Bed with Sofa bed, Kitchenette

Studio Suite, 1 King Bed with Sofa bed, Kitchenette

8.8 out of 10
Excellent
(73 reviews)
  • 39 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(18 reviews)
  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Executive Suite, 1 King Bed

  • 63 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Bathtub, Corner

1 bedroom, premium bedding, in-room safe, desk

Executive Suite, 1 King Bed, Bathtub, Corner

8.0 out of 10
Very good
(1 review)
  • 63 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

10.0 out of 10
Exceptional
(13 reviews)
  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

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Exterior

Hilton Richmond Hotel & Spa/Short Pump

Short Pump
  • Pool
  • Hot tub
  • Spa
  • Free WiFi
4.4 out of 5, Excellent, 1,001 reviews
The price is CA $212
CA $246 total
includes taxes & fees
Dec 4 - Dec 5
Hilton Richmond Hotel & Spa/Short Pump

About the area

Richmond

Short Pump stay.A stay at this Short Pump hotel places you within half a mile (1 km) of Short Pump Town Center and 3 miles (5 km) of Sheltering Arms Institute. Bowl America Short Pump and Elk's Lodge are also within 6 miles (10 km).

What's nearby

  • Short Pump Town Center - 1 min walk - 0.0 km
  • Virginia Commonwealth University - 15 min drive - 23.6 km
  • Broad Street - 16 min drive - 24.2 km
  • Greater Richmond Convention Center - 17 min drive - 25.6 km
  • Kings Dominion - 24 min drive - 44.8 km

Getting around

  • Richmond Staples Mill Road Station - 19 min drive
  • Richmond Intl. Airport (RIC) - 30 min drive

Restaurants

  • ‪The Cheesecake Factory - ‬5 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Capital One Café - ‬2 min walk
  • ‪Cooper's Hawk Winery & Restaurant - ‬6 min walk
  • ‪Maggiano's - ‬8 min walk

About this property

Hyatt House Richmond / Short Pump

3-star hotel near Short Pump Town Center, connected to a shopping center
You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business center and meeting rooms are available. Event space at this hotel measures 1755 square feet (163 square meters) and includes conference space. A 24-hour fitness center, a rooftop terrace, and laundry facilities are also featured at the business-friendly Hyatt House Richmond / Short Pump. Free self parking is available.

This 3-star Richmond hotel is smoke free.

  • 1 building
  • 134 guestrooms or units
  • 6 levels
  • Meeting rooms
  • 1755 sq ft of conference space
  • 163 sq m of conference space
  • Built in 2009
  • Buffet breakfast (free)
  • Terrace on the roof
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Convenience store
  • Elevator
  • No smoking on site
  • Bar or lounge
Hyatt House Richmond / Short Pump offers 134 accommodations with MP3 docking stations and safes. Beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay movies. Microwaves and coffee/tea makers are provided. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

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Lobby
Drury Plaza Hotel Richmond
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  • Hot tub
  • Breakfast included
  • Pet-friendly
4.8 out of 5, Exceptional, 2,809 reviews
The price is CA $154
CA $179 total
includes taxes & fees
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Property amenities

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge

Things to do

  • 24-hour gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Hardwood flooring in room
  • Lever door handles
  • Thin carpet in room
  • Tile flooring in room
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • MP3 dock
  • Pay movies

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 18 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • One child 18 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

HYATT house Hotel Richmond-West
HYATT house Richmond-West
HYATT house Richmond-West Hotel
HYATT house Richmond West
HYATT house Richmond West
Hyatt House Richmond / Short Pump Hotel
Hyatt House Richmond / Short Pump Richmond
Hyatt House Richmond / Short Pump Hotel Richmond

Hyatt House Richmond / Short Pump Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 650 out of 1002 reviews
Rating 8 - Good. 199 out of 1002 reviews
Rating 6 - Okay. 78 out of 1002 reviews
Rating 4 - Poor. 42 out of 1002 reviews
Rating 2 - Terrible. 33 out of 1002 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

DEBRA, Harrisonburg

Liked: Cleanliness
Stayed 1 night in Oct 2025

6/10 Okay

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

ioan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Kenya

Travelled with family, Business traveller
Liked: Staff & service
.
Stayed 2 nights in Aug 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Was exactly what we were looking for!
Stayed 1 night in Aug 2025

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 2 nights in Aug 2025

2/10 Terrible

Brian

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bedbug infestation

Stay away this hotel is infected with bedbugs
Stayed 1 night in Aug 2025

10/10 Excellent

Naoko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and nice location. Breakfast is wonderful!
Stayed 1 night in Jul 2025

8/10 Good

Tara

Stayed 1 night in Jul 2025

8/10 Good

LaShonda

Stayed 1 night in Aug 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The front desk staff was not polite nor helpful. The beds were very old, and uncomfortable. The pillows were soooo bad. Nice room and layout but wouldnt stay again du to comfort level.
Stayed 1 night in Aug 2025

6/10 Okay

Wendy, Merritt Island

Stayed 5 nights in Jul 2025

8/10 Good

Kayla

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jul 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best at Short Pump

Our room/floor was very quiet, clean and well appointed. Desk staff are very attentive and friendly. The breakfast is the best of any hotel we’ve stayed at and the set up is superb. We live in the blue ridge mountains and come to Richmond a couple times a year. This is our favorite spot and really feel comfortable at this hotel.
Stayed 1 night in Jul 2025

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Business traveller, Travelled with family
Liked: Staff & service
Disliked: Room comfort

Update needed

Staff was wonderful. Sink was broken but they fixed it. Bathroom was dirty but they re-cleaned it. Mattresses were horrible and need to be replaced.
Stayed 1 night in Jul 2025

4/10 Poor

Verified traveller

Liked: Staff & service

Not worth the price

The bed sheets were stained, hallways warm, furniture dusty, and tv doesn’t work due to satellite reception.
Stayed 1 night in Jul 2025

10/10 Excellent

Jared

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Antonio

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Wendy, Merritt Island

Stayed 5 nights in Jul 2025

10/10 Excellent

Jefferson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very satisfying
Stayed 1 night in Jul 2025

2/10 Terrible

Yelinette

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
This was not our first time staying at this hotel because we love it being right in Short Pump town center mall very convenient if you have a little children, lots of things to do. But this day was not as pleasant as our other stays unfortunately… When we walked in the room, it was 88° and having MS our bodies do not handle heat like that very well. The room was extremely small, I think one of the smallest rooms we’ve ever had. The heat took forever to drop. I think the lowest it dropped to was 76. There were a lot of basketball tournaments that weekend, so I understand the busyness of everything so we kinda look past it. But I don’t think we will be staying again anytime soon. We will have to take a little break.
Stayed 2 nights in Jul 2025