2/10 Terrible
Francisco
Travelled with partner
Aug 25, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival at the property, we noticed people outside behaving suspicious. The smell of marijuana was noticeable. We checked in, we parked our car, but I felt my car would be broken into. We got in the room. As my girlfriend and i were getting ready to take a shower, we saw a bunch of cockroaches coming out of the sink in the bathroom. They were coming out of the shower drain too. We felt disgusted. We did not finish shower because we were disgusted. We pack our stuff and went to check out. I explained why we were checking out to the female employee. She offered us a refund, but first to call expedia. She said that Expedia would call her, and she would approve the refund. I contacted Expedia explained the situation. They called the hotel. As per the Expedia representative, the hotel refused the refund. Horrible experience. I don't know why the hotel female staff offer a refund and not grant it. I ended up booking in La Hacienda near Alamodome and Riverwalk. Better and cleaner experience with them. Don't bother booking here. Worst experience i ever had.
Francisco
Stayed 1 night in Aug 2025