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SureStay Plus by Best Western San Antonio Airport

2.5 star property
Hotel near North Star Mall in San Antonio

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Photo gallery for SureStay Plus by Best Western San Antonio Airport

Property amenity
BBQ/picnic area
Lobby
Exterior
Egyptian cotton sheets, down comforters, blackout drapes

Reviews

6.8 out of 10

Popular amenities

  • Room service
  • Pool
  • Parking available
  • Housekeeping
  • Breakfast included
  • Gym

Explore the area

Map
11355 San Pedro Ave, San Antonio, TX, 78216
  • North Star Mall
    ‪3 min drive‬
  • San Antonio Zoo and Aquarium
    ‪7 min drive‬
  • River Walk
    ‪12 min drive‬
  • San Antonio, TX (SAT-San Antonio Intl.)
    ‪4 min drive‬

Room options

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Egyptian cotton sheets, down comforters, blackout drapes

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Egyptian cotton sheets, down comforters, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Egyptian cotton sheets, down comforters, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Egyptian cotton sheets, down comforters, blackout drapes

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Egyptian cotton sheets, down comforters, blackout drapes

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 11 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

San Antonio

Uptown stay.Your stay at this Uptown hotel places you within 3 miles (5 km) of North Star Mall and Blessed Sacrament Catholic Church. CHRISTUS Santa Rosa Hospital - Alamo Heights and McAllister Park are also within 6 miles (10 km).

What's nearby

  • North Star Mall - 3 min drive - 4.5 km
  • San Antonio Zoo and Aquarium - 7 min drive - 11.3 km
  • USAA Corporate Office Headquarters - 11 min drive - 15.4 km
  • River Walk - 12 min drive - 17.3 km
  • Six Flags Fiesta Texas - 17 min drive - 19.9 km

Getting around

  • San Antonio Station - 13 min drive
  • San Antonio International Airport (SAT) - 5 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Whataburger - ‬18 min walk
  • ‪San Antonio Coffee Roasters - ‬10 min walk
  • ‪Dairy Queen - ‬3 min drive
  • ‪Binge Kitchen - ‬3 min drive

About this property

SureStay Plus by Best Western San Antonio Airport

Hotel near North Star Mall in San Antonio
SureStay Plus by Best Western San Antonio Airport offers its guests an outdoor pool and a health club. There's a snack bar/deli on site. Free breakfast is available daily. Public spaces have free WiFi.

You'll find a 24-hour business center on site. SureStay Plus by Best Western San Antonio Airport also features barbecue grills, coffee/tea in a common area, and complimentary newspapers in the lobby. You'll have access to the health club at a partner property. Limited free parking is available on a first-come, first-served basis.

  • 1 building
  • 61 guestrooms or units
  • Buffet breakfast (free)
  • Deli
  • Business center (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • ATM
SureStay Plus by Best Western San Antonio Airport offers 61 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. Beds feature Egyptian cotton sheets and down comforters. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with deep soaking bathtubs and hydromassage showerheads, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Languages

English, Spanish

Similar properties

Property entrance

Quality Inn & Suites Airport North - Stone Oak

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
3.9 out of 5, Good, 778 reviews
The price is CA $79
CA $96 total
includes taxes & fees
Jul 29 - Jul 30
Quality Inn & Suites Airport North - Stone Oak

Property amenities

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Health club
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 40-inch TV with premium cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

The property charges USD 2.50 for credit card payments
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 15.0 per night
  • Credit card charges are subject to a surcharge of USD 2.50

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash.
    This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Pool access available from 10 AM to 9 PM.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

SureStay Plus Hotel Best Western San Antonio Airport
SureStay Plus Best Western San Antonio Airport
Super 8 San Antonio Airport
Surestay Plus By Best Antonio
SureStay Plus by Best Western San Antonio Airport Hotel
SureStay Plus Hotel by Best Western San Antonio Airport
SureStay Plus Hotel By Best Western San Antonio North 281 N
SureStay Plus by Best Western San Antonio Airport San Antonio

SureStay Plus by Best Western San Antonio Airport Reviews

Reviews

6.8
Rating 10 - Excellent. 320 out of 1000 reviews
Rating 8 - Good. 214 out of 1000 reviews
Rating 6 - Okay. 168 out of 1000 reviews
Rating 4 - Poor. 117 out of 1000 reviews
Rating 2 - Terrible. 181 out of 1000 reviews

7.0/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

6/10 Okay

SUBIMAL

Business traveller
Disliked: Staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

Samuel

Stayed 1 night in Apr 2025

8/10 Good

Amber

Stayed 1 night in Apr 2025

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

RUN!!!! Don't Walk Away From Hotel!

This This property was not handicapped accessible. No elevator. Our room was on the second floor, Restroom in lobby inoperable. No hot water in the room. After allowing hot water to run for a long time, it was barely warm. We all showered with cool water.
Stayed 3 nights in Apr 2025

4/10 Poor

Josh

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Glad the bathroom lights didn’t work.

Thanks to the final four I was able to pay $380.00 to stay in this cozy little gem. My hair is much shorter than the ones in the sink so I am positive they are not mine. Thankfully the bathroom light didn’t work, I didn’t really want to see what was going on in there if the rest of the room was a splatter covered as it seemed to be. It’s not even close to the worst room I’ve stayed in BUT from a dollar to dirt ratio it’s in the number one seat. :)
Stayed 1 night in Apr 2025

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Apr 2025

10/10 Excellent

SHENGJIE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service good location
Stayed 2 nights in Feb 2025

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Real nice place except no waggle maker and breakfast wasn’t as pictured.
Stayed 1 night in Mar 2025

10/10 Excellent

Ashwin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 2 nights in Mar 2025

6/10 Okay

Sdayne

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

2/10 Terrible

Angela

Travelled with partner
Disliked: Staff & service
The property charged my card twice &&& didn’t give me my $50 refund.when I called abt the refund the “manager on duty” didn’t want to get back on the phone & I was told to call back.I wouldn’t recommend unless you have time to check uupur bank statements & call just to get the run around
Stayed 2 nights in Mar 2025

2/10 Terrible

Oiram

Business traveller
Didn’t let me check in cause I was 20 years old.
Stayed 1 night in Mar 2025

2/10 Terrible

Neil

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was hot most of the time the refrigerator did not work. The bed was uncomfortable. The place was not maintain well. The worst thing was that lady required $100 deposit when I was already paying $100 for the room which was an excusable, and she just did not understand much but don’t positive it was somewhere to stay, but it was probably the worst experience I’ve ever had at a hotel
Stayed 1 night in Mar 2025

10/10 Excellent

Rachel

Stayed 3 nights in Feb 2025

10/10 Excellent

Roberto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Reynaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Jacqueline, Laredo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Reynaldo

Stayed 6 nights in Feb 2025

10/10 Excellent

Reynaldo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Brandon, Grandbay

Stayed 1 night in Feb 2025

2/10 Terrible

Elyssa Raeann

Stayed 1 night in Feb 2025

6/10 Okay

Kristen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
I would suggest finding another property around this area. The workers here are unhelpful, and dismissive. It's a bed, but those can be found at any other facility.
Stayed 2 nights in Feb 2025

2/10 Terrible

Johnny

Disliked: Staff & service
Stayed 1 night in Feb 2025