2/10 Terrible
Adel, Any city
Travelled with family
Jun 26, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
We checked in on Sunday June 22,2025. Sandra, the hotel manger was kind enough to let us switch rooms to 246 which had a nice view. But she told us it would be ready in 30 minutes. we actually waited 90 minutes which was after 5pm. When we got to the room, the AC would not come on. I called her to see if there was a trick to getting th AC to work and she informed me that maintenance was resetting the AC and to just open the balcony door. That cooled off the room a bit but than we had to deal with all the flying bugs in the room. The next day, no AC. I mentioned the issue again to Sandra as we got our car from the valet that was costing $37 a day. Next day Tuesday again still no AC and nothing from Sandra, I again mentioned it to another employee working the front in desk. She said she would check into it but we heard nothing from anyone at the hotel. By Wednesday we realized that no one really cared and we just have to live with an open balcony door and flying bugs to keep the room somewhat tolerable. The carpet had stains. The room was not very clean. The pool area is small and full bird droppings. The pool furniture was old and something you would expect at a motel 6. The in room products were Nest brand but we noticed that the cleaning carts head cheap products that they refilled the Nest with. When we checked out, a different employee was working and was sympathetic to what we experienced. She was gracious enough to waive the valet fees. I would never stay there again.
Adel
Stayed 4 nights in Jun 2025