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The Donatello

3.5 star property
3.5-star hotel near Moscone Convention Center

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Photo gallery for The Donatello

Lobby
Studio Suite, 1 King Bed with Sofa bed, Kitchenette | Living area
Lobby sitting area
Lobby sitting area
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
  • Room service
  • 24/7 front desk

Explore the area

Map
501 Post St, San Francisco, CA, 94102
  • Union Square
    ‪2 min walk‬
  • Moscone Convention Center
    ‪14 min walk‬
  • Oracle Park
    ‪3 min drive‬
  • San Francisco, CA (SFO-San Francisco Intl.)
    ‪18 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed with Sofa bed, Kitchenette

Studio Suite, 1 King Bed with Sofa bed, Kitchenette | Living area

Studio Suite, 1 King Bed with Sofa bed, Kitchenette

  • City view
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

San Francisco

Heart of San Francisco.Within a 15-minute walk of this Union Square hotel, you'll find Union Square and San Francisco Museum of Modern Art. Lombard Street and Oracle Park are also within 2 miles (3 km).

What's nearby

  • Union Square - 2 min walk - 0.2 km
  • San Francisco Museum of Modern Art - 11 min walk - 1.0 km
  • Moscone Convention Center - 14 min walk - 1.2 km
  • Oracle Park - 3 min drive - 2.5 km
  • Lombard Street - 3 min drive - 2.2 km

Getting around

  • San Francisco Station - 2 min drive
  • Powell St & Post St Stop - 2 min walk
  • San Francisco Intl. Airport (SFO) - 31 min drive

Restaurants

  • ‪Pinecrest Diner - ‬2 min walk
  • ‪Pacific Cocktail Haven - ‬2 min walk
  • ‪Cafe Mason - ‬3 min walk
  • ‪Redwood Room - ‬3 min walk
  • ‪Cocobang - ‬2 min walk

About this property

The Donatello

3.5-star hotel near Moscone Convention Center
The Donatello offers its guests a sauna and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly The Donatello. Parking is available for a fee.

This 3.5-star San Francisco hotel is smoke free.

  • 1 building
  • 94 guestrooms or units
  • 15 levels
  • Meeting rooms
  • Built in 1959
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Terrace
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Donatello offers 94 air-conditioned accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. 32-inch LCD televisions come with premium cable channels. Accommodations at this 3.5-star hotel have kitchenettes with microwaves and cookware/dishes/utensils. Bathrooms include showers, complimentary toiletries, and hair dryers.

This San Francisco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Languages

Chinese (Mandarin), English, Filipino, Spanish

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Property amenities

Family friendly

  • In-room kitchenette
  • In-room microwave
  • Mini-fridge

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered valet parking on site (USD 57 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Billiards/pool table
  • Gym
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 32-inch LCD TV with premium cable channels

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchenette
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered valet parking fee: USD 57.0 per night (in/out privileges)
  • Housekeeping is available for an additional fee and varies based on length of stay and unit size

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

Property is also known as

Donatello Hotel
Donatello Hotel San Francisco
Donatello San Francisco
Hotel Donatello
The Donatello Hotel
The Donatello San Francisco
The Donatello Hotel San Francisco

The Donatello Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 700 out of 1000 reviews
Rating 8 - Good. 218 out of 1000 reviews
Rating 6 - Okay. 49 out of 1000 reviews
Rating 4 - Poor. 22 out of 1000 reviews
Rating 2 - Terrible. 11 out of 1000 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Georgena

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2025

6/10 Okay

Diego

Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 4 nights in Feb 2025

2/10 Terrible

Richard, Greenwich

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing.
Stayed 2 nights in Nov 2024

8/10 Good

Roxanne

Travelled with partner
Liked: Cleanliness, staff & service
Wonderful location in middle of union square. Can walk everywhere. Note: quite a few homeless in the area but no issues. Hotel was friendly, helpful and we encountered some initial problems with our room (heat and drain) but they quickly fixed by moving us to an equal room. The spa floor is beautiful. The valet and security are terrific and so friendly. Rooms are roomy and comfortable. Very nice stay. Note- they do a vacation resort sales pitch at checkin but not pushy if you aren’t interested, and great perks if you are.
Stayed 2 nights in Jan 2025

10/10 Excellent

Joselyn

Stayed 2 nights in Jan 2025

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

Don

Travelled with partner
Liked: Amenities
Thanks. Excellent service.
Stayed 2 nights in Jan 2025

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic Location

Fantastic location rooms are gorgeous the staff is amazing and the rooftop is amazing
Stayed 2 nights in Jan 2025

10/10 Excellent

Chun

Stayed 9 nights in Nov 2024

8/10 Good

Cristiane Aigner

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location within walking distance of nice malls and transport; friendly staff; good cleanliness, although it would be better if all rooms were free of carpets.
Stayed 7 nights in Dec 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and excellent staff.
Stayed 2 nights in Dec 2024

10/10 Excellent

Dongmei

Stayed 3 nights in Aug 2024

6/10 Okay

Philip

Liked: Cleanliness, staff & service
Could not get the heat to work; key in room entry did not work. The entry problem was resolved after a few minutes (the battery was dead).
Stayed 3 nights in Dec 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Place to Stay!!!

Stayed 4 nights in Dec 2024

8/10 Good

Charlotte

Travelled with family
Liked: Cleanliness, property conditions & facilities
I enjoyed my stay. The concierge Pam was so warm snd pleasant. She made you feel at home. There was one woman in particular that was upstairs and worked the reception desk at the spa and also at the front desk reception that I did not care for her attitude. When she was asked a question she was rude and unfriendly. Because of her I never went to the spa. Otherwise everyone else very nice especially Pam.
Stayed 4 nights in Dec 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort

Downtown SF in decline

PROS: Good central location near Union Square and transit. Excellent service. Everyone was so nice! Our room was spacious and comfortable. CONS: Mattress was marginally supportive with terrible pillows, we both had stiff necks. Unfortunately, Our stay was marred by the poignant audible shouting of nearby hotel worker strikers. I don’t recommend going back until the striker’s needs are met.
Stayed 2 nights in Dec 2024

10/10 Excellent

wilbert

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel Very good Spa Close to good restaurants, China town Unfortunately, too many homeless few blocks away
Stayed 3 nights in Dec 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and friendly staff

We enjoyed our stay at The Donatello, it was very centrally located so we were able to get around and see all the sights with cable car just a short walk away as well as Union Square and Japantown. We had a car so used their valet parking which was excellent, everyone we encountered on our stay were amazing and could not have been more helpful to us. The only downside was the noise outside with a few protests starting early in the morning as well as homeless people screaming throughout the night. The hotel can’t do anything about this so I recommend bringing some ear plugs or something. Overall a very good stay and would recommend.
Stayed 3 nights in Dec 2024

8/10 Good

Alan

Travelled with group
Liked: Cleanliness, property conditions & facilities
It was ok.
Stayed 2 nights in Nov 2024

10/10 Excellent

Mick

Stayed 2 nights in Nov 2024

8/10 Good

Varocha

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location and good service
Stayed 2 nights in Nov 2024

6/10 Okay

Tom

Travelled with partner
The hotel is part of a club that I was offered inducements to join. I prefer a hotel that makes the bed every day, provides fresh towels every day and tidys the room daily.
Stayed 2 nights in Nov 2024

4/10 Poor

mariah

Disliked: Staff & service, amenities
No amenities (no room service or cleaning) offered despite paying full price.
Stayed 2 nights in Nov 2024

10/10 Excellent

jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was superb
Stayed 3 nights in Nov 2024