Book Hotusa rooms in SoHo

"The check-in staff was extremely rude. We asked about adding our Marriott rewards and the lady said we couldn’t do it there. We didn’t have wash cloths or a working TV for the first two days. When we asked we were told to go to our room and press zero. The elevators for our floor completely stopped working and we almost missed our show. We had to call twice before they finally told us to use the service elevator. Some people had to walk down from the 28th floor. No apologies were given. Also, the lobby bathroom is key carded, which is fine. But security questioned us several times to make sure we should be using it. We had a key card, so I’m not sure why they were continually questioning us. Just overall horrible customer service. I would not stay here again. Also, at check in they tell you there is a $35 activity fee being added per day. The give you a credit for dining to use to cover the fee, but the restaurants always have long lines. The coffee was lukewarm at best. "

"Clean room safe"

"Location and staff were very nice"

"Fabulous hotel- Very clean, safe, and amazing view and location! "

"Easy access to grand central terminal makes the stay worth it. Hotel is clean and employees are very kind and accommodating "

"Loved this hotel, will definitely stay again when I go to NYC"