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Andreas Tulum Hotel

3.0 star property
3-star hotel near Tulum Mayan Ruins

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Photo gallery for Andreas Tulum Hotel

Front of property
Superior Room, Balcony
In-room safe, desk, free WiFi
Exterior
Sundeck

Reviews

6.0 out of 10

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Bar

Explore the area

View in a map
Av. Ruinas de Tulum, #24, Tulum, QROO, 77780
  • Place, Jaguar Park
    ‪1 min walk‬
  • Place, Tulum National Park
    ‪5 min walk‬
  • Place, Tulum Mayan Ruins
    ‪9 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪50 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Ground Floor

Standard Room, 2 Double Beds, Ground Floor

Standard Room, 2 Double Beds, Ground Floor

  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, Balcony

Superior Room, Balcony

Superior Room, Balcony

  • Garden view
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Tulum

Close to the beach.Within a 10-minute walk of the hotel, you'll find Tulum National Park and Tulum Mayan Ruins. Jaguar Park and Tulum Tower are also within half a mile (1 km).

What's nearby

  • Jaguar Park - 1 min walk - 0.1 km
  • Tulum Tower - 3 min walk - 0.3 km
  • Tulum National Park - 5 min walk - 0.4 km
  • Tulum Mayan Ruins - 9 min walk - 0.8 km
  • Playa Ruinas - 14 min walk - 1.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 86 min drive

Restaurants

  • ‪Starbucks - ‬2 min drive
  • ‪Playa Pescadores - ‬11 min drive
  • ‪Frosty's - ‬5 min walk
  • ‪Häagen-Dazs - ‬3 min walk
  • ‪Cervecería Tulum - ‬3 min drive

About this property

Andreas Tulum Hotel

3-star hotel near Tulum Mayan Ruins
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

A terrace, tour/ticket assistance, and a garden are also featured at Andreas Tulum Hotel. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

This 3-star Tulum hotel is smoke free.

  • 1 building
  • 16 guestrooms or units
  • 2 levels
  • Built in 1999
  • Manager's reception (free)
  • Deli
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • Newspapers for purchase
  • No smoking on site
  • Bar or lounge
  • Dining venue
Andreas Tulum Hotel offers 16 air-conditioned accommodations with safes and complimentary toiletries. LED televisions come with cable channels.

Bathrooms include showers. This Tulum hotel provides complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

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Property amenities

Family friendly

  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • RV/bus/truck parking (surcharge) on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:30 AM for a fee: MXN 120 to 180 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Free bicycle rentals

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible parking

Room amenities

Entertainment

  • LED TV with cable channels

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Late-night room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 9 PM
Early check-in subject to availability
Early check-in fee: MXN 300
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 300
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 6 percent for credit card payments
The front desk is open daily from 7 AM - 9 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: MXN 800.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 120 to 180 per person
  • Airport shuttle fee: MXN 2500 per vehicle (one-way)
  • Early check-in fee: MXN 300 (subject to availability)
  • Late check-out fee: MXN 300 (subject to availability)
  • Credit card charges are subject to a surcharge of 6 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, debit cards, and cash. Long-term renters welcome.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Alcohol isn't allowed at Andreas Tulum Hotel.

Property is also known as

Andreas Tulum Hotel
Andreas Tulum
Andreas Tulum Hotel Hotel
Andreas Tulum Hotel Tulum
Andreas Tulum Hotel Hotel Tulum

Frequently asked questions

How close is Andreas Tulum Hotel to the airport?

Andreas Tulum Hotel is 28.5 mi (47-min drive) away from the Tulum Intl. Airport (TQO) airport, the closest popular airport to the property.

Does Andreas Tulum Hotel have an airport shuttle?

Andreas Tulum Hotel offers an airport shuttle 24 hours a day, at scheduled times, for a charge of MXN 2500 per vehicle, one-way.

How close is Andreas Tulum Hotel to the beach?

This hotel is 4.6 mi (17-min drive) from Tulum Beach and 4.7 mi (21-min drive) from Playa Paraiso. Don't forget your sunscreen!

Does Andreas Tulum Hotel offer free breakfast?

Free breakfast isn’t provided at Andreas Tulum Hotel, but cooked-to-order breakfast is offered for a fee of between MXN 120 and 180 per person. It's available every day from 7 AM to 11:30 AM.

Is there a casino at Andreas Tulum Hotel?

No, there is no casino at this hotel.

What time is check-in at Andreas Tulum Hotel?

Check-in start time: 3 PM; Check-in end time: 9 PM. Early check-in costs MXN 300 (subject to availability).

Is there free parking at Andreas Tulum Hotel?

This hotel offers free self parking.

Does Andreas Tulum Hotel have a pool?

Andreas Tulum Hotel does not have a pool.

Does Andreas Tulum Hotel have a restaurant?

Andreas Tulum Hotel is home to Andrea´s, which features international cuisine.

Does Andreas Tulum Hotel have a spa?

There are no spa services available at this hotel.

How close is Andreas Tulum Hotel to downtown Tulum?

Andreas Tulum Hotel is 2 mi away from Tulum.

Andreas Tulum Hotel Reviews

Reviews

6.0
Rating 10 - Excellent. 13 out of 108 reviews
Rating 8 - Good. 27 out of 108 reviews
Rating 6 - Okay. 34 out of 108 reviews
Rating 4 - Poor. 15 out of 108 reviews
Rating 2 - Terrible. 19 out of 108 reviews

6.8/10

Cleanliness

6.2/10

Staff & service

6.8/10

Amenities

6.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Marysol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is old but very clean and next to the Tulum Ruins, They have a restaurant/ bar and mini store.They also have bikes that you can use during your stay
Stayed 2 nights in Feb 2022

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good. no issues. checked in after 10pm. staff was accommodating…
Stayed 2 nights in Feb 2022

2/10 Terrible

Tyan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really poor hotel that does not honour booking

Worst experience. Booked two nights at a discount given online by hotels.com and after arriving at the hotel. They did not want to honour the deal and cancelled my booking. However, it was not reflected on my booking that it was cancelled. Called booking.com and they did not offer help. Sent me back to the same hotel expecting me to pay the original high price. Lady at the counter was super unhelpful and gave no assistance. Very very poor
Stayed 2 nights in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities
Probably the worst hotel I have ever stayed at. Beds uncomfortable. No holder for toilet paper. Large step up and down to get into bathroom. Unattractive room. Expedia rated it as a 3. I would rate it a .3. The toilet wouldn’t flush. It is across the street from ruins and the staff was fine. But would definitely not recommend it.
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities

Andreas Tulum June 2018

We have stayed at Andrea's three times before this trip, so you know we have had good experiences in the past. This trip was a little worse than normal. We had no hot water, and almost no water pressure, for the four days we were there. We like to ride our bikes to the beach early in the morning (around 8 a.m.) but on this trip we had to turn our keys in to the desk every night between 7 and 9 p.m. so employees could ride them home from work. They often did not return to work the next morning until after 9 a.m. so no early rides to the beach. There were approximately 15 bicycles parked at the bike racks but there we no keys for most of them, or they were broke down with flat tires or something else. For the time we were there only two bikes were operating and available to use. Wi-Fi was a bit weak in the room but we have Mexico coverage on our own plan so just used our phone as a Personal Hotspot. But as always, the coffee was great, food was OK, and the location is about as good as it gets for us.
Stayed 4 nights in Jun 2018

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Verified traveller

Liked: Cleanliness
The location is excellent, however the rooms are basic and we didn't have hot water in room 1. It's an easy walk from the hotel to the ruins of Tulum. At night all the shops close, so to get anything you have to buy from Andrés or go into central Tulum. The hotel is close to a few cenotes which is good. Expect to be woken up around 7am as the area prepares for tours by playing music and loud noises.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was good. Great location infront of the archeological area of tulum. Had to stay an extra night and the second rooms was good as well.
Stayed 1 night in Jan 2018

6/10 Okay

GIl

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2017

8/10 Good

Gage

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to ruins!

Enjoyed my stay!
Stayed 2 nights in Nov 2017

6/10 Okay

Wai Yin

Disliked: Property conditions & facilities, room comfort

Good location

Rooms are small and basic but given the location just next to the entrance of Tulum Mayan ruins which makes it a good deal

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The electric went out the first night for several hours but was fixed pretty quickly. The safe in my first room didn't work, so they switched my rooms & the TV was tiny (but I didn't use it). The shower flooded the bathroom floor, after mentioning to management, they seemed to have unblocked the drain enough by the next day. The bicycles are a bit old. First ones tires went flat, second, the chain kept falling off & they required me to leave driving license in exchange ( even though they had all my card info from check in). House cleaning were great, always clean towels for me & the staff very nice ~ overall a good stay, although a little off the beaten path.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great coffee. Good location. Room was quiet and air conditioning almost silent. Would definitely stay again.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Staff were very rude & unhelpful.

Staff were rude & unhelpful. The room was clean enough however sheets didn't feel fully clean & water in the shower didn't go to hot, only luke warm. If the staff had been friendly & helpful I would have overlooked the no hot water & medium clean sheets. Just seemed they were only interested in money & no service.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value and location for Talum.

The accommodations are basic/comfortable with not many frills, but the staff is friendly, we felt safe, and they serve a nice breakfast for a reasonable price. Access to the central Talum for dining (short cab ride), and the beaches is very good. It is right across the street from the Talum ruins entrance so it is quite convenient if are doing a ruins tour. Best to bring cash (Pesos) since they do not accept credit cards. You can not pre-pay your hotel through Expedia - only reserve. We enjoyed our one night stay.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay away from this hotel

The place is in need of a complete rehab. There was a bad smell in the stairwell as well as the bathroom. Also, they have a very bad customer service. It is inexpensive but not worth it.

8/10 Good

BC, Denver, CO

Liked: Cleanliness, staff & service

Fantastic if you're not a spoiled white bi***

Very charming hotel for those comfortable with modest accommodations. We very much enjoyed our stay, especially because of the very friendly staff. Location was fantastic! Just a five minute bike ride from the Tulum ruins and 10 minutes from the incredible Tulum beach. The hotel provided us with free bicycles.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Good location

Good location for short stay in Tulum, great value and clean rooms.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient access to Tulum ruins.

Close to the Tulum, far from everything else. Nice restaurant with expensive food. Overall better than expected for a Mexican budget hotel.

6/10 Okay

Verified traveller

good price for good location

Good location, walking distance to attractions

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities

OK STAY

We were ok with the hotel and room we had for the price we paid. We were upset when we arrived and told cash and No Credit Card as we were not aware of this! We were in Tulum to see the ruins and beach and this hotel is the Closest one to the ruins so was very convenient and also to the beach area . Hotel was good.

2/10 Terrible

Iain, Melbourne, Australia.

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Don't do it.

I don't like leaving bad reviews, because of the effect they can have on the livelyhood of families, but there isn't anything else to say about this hotel. The location is super close to the Tulum Mayan ruins which are amazing. But everything else is a negative. The hotel staff seem to have a certain fed up, jaded attitude towards hospitality, though not explicitly rude, they are far from accomodating. On arrival we were prompted to pay cash like a lot of the other negative reviewers here, but it was made very clear on a large poster at reception that no credit card billing occurred, this was fine. Once in our rooms, after days of hot travel I decided to shower and shave but there was no running water in our room. We asked reception and they told us to wait an hour. We did and then had only dribbles of cold water from the taps. The air conditioner was very loud and sleeping in the dense heat without it running was a better trade off. The food was quite strange at the hotel restaurant but I highly recommend the Mexican Restaurant directly over the road. All in all I would go for this room unless you are paying less than $15USD a night and can weather all of the aforementioned unpleasantries.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

DO NOT BOOK THIS HOTEL

I was afraid and uncomfortable. Do not stay here. #bedbugs

6/10 Okay

Katka, Prague

Average hotel, good location

We stayed in this hotel for three nights. It is average hotel with quite small rooms (dark painting makes it looks even smaller than it really is), but ok for few nights. It is in good location - walking distance to ruins and beach - that is pretty good. To the centre of Tulum it is a bit longer walk (but we had a car, so no problem). It is quite hot place - in most of Yucatan peninsula we didn' t have to use a/c, here it was a must. We noticed that rooms in first floor doesn't have real useful windows. Therefore I recommend rooms in higher floors with balcony. View from balcony is not much nice, but at least it is some fresh air :-) But be aware of prices of food and drinks in the hotel - since it is very close to ruins and next to the parking lot, everything is twice or even three times more expensive :-) Chedraui is not far, so better shop there :-)

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thumbs way down

How is this 3 stars? FILTHY. UGLY. Terrible condition. Wifi codes didn't work. They demanded cash payment even though I showed them my hotels.com confirmation showing I already paid.