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Casa Gitano

3.5 star property
3.5-star beachfront hotel near Tulum Beach

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Photo gallery for Casa Gitano

Private beach, white sand, beach bar
JUNGLE LOFT KING WITH TERRACE
OCEANFRONT VILLA WITH PRIVATE POOL | View from room
Private beach, white sand, beach bar
Restaurant

Popular amenities

  • Breakfast available
  • Spa
  • Bar
  • Housekeeping
  • Pet-friendly

Explore the area

Map
Carretera Tulum-Bocapaila KM 9.5, Tulum, QROO, 77760
  • Tulum Beach
    ‪1 min walk‬
  • Ven a la Luz Sculpture
    ‪3 min drive‬
  • Playa Paraiso
    ‪14 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪68 min drive‬

Room options

View all photos for OCEANFRONT VILLA WITH PRIVATE POOL

OCEANFRONT VILLA WITH PRIVATE POOL

OCEANFRONT VILLA WITH PRIVATE POOL

10.0 out of 10
Exceptional
(1 review)
  • 64 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for OCEANVIEW SUITE WITH TERRACE

OCEANVIEW SUITE WITH TERRACE

OCEANVIEW SUITE WITH TERRACE

  • 35 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for JUNGLE SUITE WITH TERRACE

JUNGLE SUITE WITH TERRACE

JUNGLE SUITE WITH TERRACE

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for JUNGLE LOFT KING WITH TERRACE

JUNGLE LOFT KING WITH TERRACE

JUNGLE LOFT KING WITH TERRACE

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for JUNGLE LOFT DOUBLE KING

JUNGLE LOFT DOUBLE KING

JUNGLE LOFT DOUBLE KING

10.0 out of 10
Exceptional
(1 review)
  • 49 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for OCEANFRONT SUITE WITH TERRACE

OCEANFRONT SUITE WITH TERRACE

OCEANFRONT SUITE WITH TERRACE

  • 50 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

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About the area

Tulum

On the beach.Within a 10-minute walk of this Zona Hotelera hotel, you'll find Tulum Beach and Sian Ka'an Biosphere Reserve. Ven a la Luz Sculpture and Playa Akun are also within 3 miles (5 km).

What's nearby

  • Tulum Beach - 1 min walk - 0.1 km
  • Ven a la Luz Sculpture - 3 min drive - 3.2 km
  • Las Palmas Public Beach - 12 min drive - 10.6 km
  • Playa Paraiso - 14 min drive - 11.3 km
  • Tulum Mayan Ruins - 19 min drive - 15.9 km

Getting around

  • Tulum Intl. Airport (TQO) - 74 min drive

Restaurants

  • ‪Rosa Negra Tulum - ‬2 min drive
  • ‪Hartwood - ‬2 min drive
  • ‪La Taqueria - ‬9 min walk
  • ‪Arca - ‬2 min drive
  • ‪Wild - ‬4 min walk

About this property

Casa Gitano

3.5-star beachfront hotel near Tulum Beach
A private beach is featured. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. Public spaces have free WiFi.

Spa services, a terrace, and multilingual staff are also featured at Casa Gitano. Free self parking is available.

This 3.5-star Tulum hotel is smoke free.

  • 17 guestrooms or units
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Dining venue
Casa Gitano offers 17 air-conditioned accommodations with iPod docking stations and minibars. Memory foam beds feature down comforters and premium bedding. Televisions come with smart speakers.

Bathrooms include showers with rainfall showerheads, and hair dryers. Business-friendly amenities include desks and safes. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Languages

English, Spanish

Similar properties

Exterior

Nomade Tulum

  • Pool
  • Breakfast included
  • Spa
  • Parking included
4.4 out of 5, Excellent, 695 reviews
The price is CA $176
CA $235 total
includes taxes & fees
Aug 19 - Aug 20
Nomade Tulum

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 10:30 AM for a fee: USD 30 to 60 for adults and USD 30 to 60 for children
  • A bar/lounge
  • A beach bar
  • A restaurant

Things to do

  • Free beach club

Accessibility

  • No elevator

Room amenities

Entertainment

  • iPod dock
  • Smart speaker

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:30 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours), key retrieval

Pets

  • Pets: USD 100 per accommodation, per stay
  • Maximum 2 (weight limit: 33 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free, per registered adult, when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 5 percent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 30 to 60 for adults, and USD 30 to 60 for children
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.

Property is also known as

Casa Gitano Hotel
Casa Gitano tulum
Casa Gitano Hotel tulum

Casa Gitano Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 34 out of 53 reviews
Rating 8 - Good. 6 out of 53 reviews
Rating 6 - Okay. 4 out of 53 reviews
Rating 4 - Poor. 5 out of 53 reviews
Rating 2 - Terrible. 4 out of 53 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Pam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

RUN AWAY

The room was advertised on hotels.com at $178/night. We only stayed one night because it was not as advertised. The hotel then charged our AmEx card $4,071.00 for a one night stay! Needless to say, I am disputing the charge.
Stayed 7 nights in Apr 2025

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk was amazing and all the hotel stagf
Stayed 3 nights in Apr 2025

10/10 Excellent

Breana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot recommend staying here enough! If you plan on visiting Tulum look no further than this picturesque property. All of the staff was immensely kind and helpful! The beach is beautiful, with staff cleaning seaweed daily, and the restaurant food is DELICIOUS!
Stayed 7 nights in Apr 2025

10/10 Excellent

Sundiata, Jamaica

Liked: Cleanliness
Stayed 2 nights in Apr 2025

8/10 Good

Kao nou

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good enough but potential to do better

We loved how we were welcomed. Both individuals at the reception were really nice and gave us all a welcome cocktail. We also had a sweet lady clean our room and never took anything. We really wanted to like everything about this place and spend as much money and time here, but our very first morning at the restaurant was a disaster. My friends ordered coffee (basic coffee) but they did not receive the first coffee for at least 45 minutes. I don't know why the waitress did not share that the coffee machine was broken as soon as she noticed it. It wasn't until half hour later when my friends asked, she shared that information. They could have decided to go elsewhere for breakfast and save her the stress. We also had a couple orders gone wrong. Two of us had ordered huevos rancheros. One order came with the fried eggs as the menu mentioned but the other order came with scrambled eggs. When I told her that my order came with scrambled eggs for some reason, she responded by saying that's how huevos rancheros are made. I don't understand why she would make up that lie to ruin a good experience. She could have just apologized and fixed that order. My friend had requested omellete with everything which includes a green on the menu but it came out without the vegetable listed. She then stated that everything meant only ham and cheese. I don't know why she just didn't clarify that when my friend ordered an omelette with everything. we really avoided the restaurant after that.
entrance to the restaurant
view from the beach
view from the room
Stayed 4 nights in Apr 2025

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Dzmitry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Mar 2025

10/10 Excellent

Isabella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

Andrew, Nashville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great! Alan & Armando really did do all they could to resolve issues. I could tell they cared and that’s all that matters to me! It’s a beautiful setting. All these places on the coast get battered by wind, so the ocean front buildings look beaten up (but it’s understandable) The beach has more seaweed than they could handle removing - which was a bummer. But we would definitely stay there again at a different time of year.
Stayed 6 nights in Mar 2025

10/10 Excellent

Dareen

Travelled with partner
Liked: Cleanliness, amenities
The staff and host were so incredible to us! The location is perfect it’s near all the good restaurants and it’s away from the noise. Will definitely come back here specifically
Stayed 4 nights in Apr 2025

10/10 Excellent

VALENTINA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Refilwe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, great service, beautiful beach area
Stayed 3 nights in Mar 2025

8/10 Good

Edward Andres

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, low key, away from the party scene of Tulum. One of the last resorts on the strip with access to quiet beaches.
Stayed 5 nights in Mar 2025

10/10 Excellent

Lloyd G

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

10/10 Excellent

Gavriel

Stayed 3 nights in Jan 2025

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

This felt like a hostel....Stay at Malca Instead

This hotel experience might have been one of the worst we have ever had - it felt like a youth hostel - the service is non existent both at the front desk (which isn't 24 hours) - and at the restaurant which takes FOREVER to bring drinks and food - the rooms are in terrible shape, everything is old, the hotel is entirely under construction - there is no security presence and the servers barely spoke English - when we complained, nothing was done and it seemed like they could care less - cough up the extra money and stay at Casa Malca
Stayed 3 nights in Feb 2025

10/10 Excellent

Tosha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pure perfection

Casa GITANO is the perfect getaway place for couples. Especially Monday thru Thursday. Very quiet and relaxing. The service was extra friendly and courteous and we always had everything we needed. Our room was just pure perfection- our bed was facing the sea with a small pool on the porch. Waking up with White gauzy curtains blowing in the breeze every morning was quite beautiful. The shower was inside but had an outdoorsy feel with great smelling soap and hair products. I would stay here again and highly recommend it to anyone. Also very short walk to nice restaurants and shopping! Great stay!!
Morning view
Afternoon from the porch
Restaurant on property
Stayed 4 nights in Jan 2025

6/10 Okay

karyn

Travelled with partner
Disliked: Amenities, property conditions & facilities
I have been to mexico many times and several properties. The hotel was overpriced for what it had to offer. The door to the room would not lock, air conditioner blew on your head all night. Shower had to run for 5 minutes to get hot water. The toilet had to be plunged per day to keep flowing. The restaurant food was just ok for the price and the service was not great. Irene at the restaurant was the best. She was tentative and friendly. I was not impressed with this hotel. I feel as if the IG posts have hyped it up.
Stayed 5 nights in Jan 2025

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort

This property is not ready to welcome guests.

With the exception of a handful of rooms that have been upgraded and offered to influencers, the rest of the property (and especially the "Jungle Suites" is in bad shape and not ready to welcome guests. We had to change rooms three times and each room was worst then the previous - broken locks, shoddy windows and stained windows, clogged showers and leaking sinks. The grounds are not well kept either.
Stayed 5 nights in Jan 2025

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Susana

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2024

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service
Best beach club
Stayed 1 night in Jan 2025

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

Hamidreza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and very nice staff.
Stayed 3 nights in Dec 2024

2/10 Terrible

Jennifer

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property lists a pool as a amenity, and they do not have a finished pool for guests to use. We specifically booked the hotel because it lists pool and even mentions it in their FAQ. They are being extremely difficult in the refund process. False advertising is illegal, and I would not book with them, or use expedia for any trip booking, as expedia has provided zero support in this matter.
Stayed 5 nights in Nov 2024