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K'uyen Boutique Hotel

4.0 star property
4-star adults-only hotel near Tulum Mayan Ruins

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Photo gallery for K'uyen Boutique Hotel

Luxury Suite, 1 Bedroom | Terrace/patio
50-inch Smart TV with digital channels, TV, Netflix
Deluxe Penthouse, 1 King Bed, Private Pool | Bathroom shower
Standard Room, 1 King Bed
Deluxe Penthouse, 1 King Bed, Private Pool | Balcony view

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Breakfast included
  • Spa
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
C. Balam Dzakab, Tulum, QROO, 77600
  • Tulum National Park
    ‪3 min drive‬
  • Playa Paraiso
    ‪7 min drive‬
  • Tulum Mayan Ruins
    ‪8 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪56 min drive‬

Room options

View all photos for Luxury Suite, 1 Bedroom

Luxury Suite, 1 Bedroom | Terrace/patio

Luxury Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Penthouse, 1 King Bed, Private Pool

Deluxe Penthouse, 1 King Bed, Private Pool | Terrace/patio

Deluxe Penthouse, 1 King Bed, Private Pool

  • 1 bedroom
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, 1 King Bed, Private Pool

Penthouse, 1 King Bed, Private Pool | Terrace/patio

Penthouse, 1 King Bed, Private Pool

  • 1 bedroom
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.0 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 King Bed

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About the area

Tulum

Zama stay.Your stay at this Zama hotel places you within 3 miles (5 km) of Tulum Mayan Ruins and Tulum Beach. Jaguar Park and Hunab Lifestyle Center are also within 2 miles (3 km).

What's nearby

  • Tulum National Park - 3 min drive - 2.8 km
  • Las Palmas Public Beach - 6 min drive - 4.3 km
  • Tulum Beach - 6 min drive - 5.6 km
  • Playa Paraiso - 7 min drive - 5.0 km
  • Tulum Mayan Ruins - 8 min drive - 5.0 km

Getting around

  • Tulum Intl. Airport (TQO) - 49 min drive

Restaurants

  • ‪Mercado Tulum - ‬19 min walk
  • ‪Rossina Cafe - ‬5 min walk
  • ‪Carl's Jr. - ‬17 min walk
  • ‪La Parrillada Tulum - ‬13 min walk
  • ‪Pescaderia Estrada - ‬13 min walk

About this property

K'uyen Boutique Hotel

4-star adults-only hotel near Tulum Mayan Ruins
K'uyen Boutique Hotel offers its guests a full-service spa and an outdoor pool. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include a business center and coworking spaces. Spa services, multilingual staff, and tour/ticket assistance are also featured at K'uyen Boutique Hotel. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Tulum hotel.

  • 25 guestrooms or units
  • 2 dining venues
  • Continental breakfast (free)
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Television in lobby
  • Smoking in designated areas
  • Bar or lounge
K'uyen Boutique Hotel offers 25 air-conditioned accommodations with espresso makers and safes. 50-inch Smart televisions come with digital channels and Netflix.

Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. This Tulum hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include irons/ironing boards and ceiling fans. In-room massages, hypo-allergenic bedding, and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include deep-tissue massages and sports massages.

Languages

English, Spanish

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Exterior

Naala Tulum

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  • Restaurant
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CA $49 total
includes taxes & fees
Aug 8 - Aug 9
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Beach shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited onsite parking
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 8:00 AM to 11:00 AM
  • 2 restaurants
  • A bar/lounge
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Full-service spa
  • Outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Entertainment

  • 50-inch smart TV with digital channels
  • Netflix
  • Streaming services

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer (on request)
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Espresso maker

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Iron/ironing board
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email within 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at K'uyen Boutique Hotel

Children and extra beds

  • Children younger than 21 are not allowed at this adults-only property. All guests 21 and older are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and cash. Noise-free guestrooms cannot be guaranteed. Guests can access their rooms with a mobile device.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 21 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

K'uyen Boutique Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 91 out of 118 reviews
Rating 8 - Good. 17 out of 118 reviews
Rating 6 - Okay. 5 out of 118 reviews
Rating 4 - Poor. 1 out of 118 reviews
Rating 2 - Terrible. 4 out of 118 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tanisha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The front desk guy was a little questionable as he tried to charge/pocket a fee to get a taxi for us but us knowing that it’s a free service offered by the hotel looked so him a little sideways. Other than that I liked it. Clean safe and modern. I left the Kan hotel to come here. I didn’t regret it!
Stayed 3 nights in Feb 2025

10/10 Excellent

Selita Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Me and my husband chose this hotel for our anniversary! The hotel was very clean and the staff was helpful and really nice, me and my husband only problem was the manager name is Aviana I think I’m saying it right. When we were told something by the staff they would stated that their boss told them to tell us, she will be right in our present and never introduce herself, we found out who she was through the staff when told something, but always had something to say. Another thing is she was there ALL DAY on her computer even at night on the rooftop micromanaging the staff, and everything her staff do! She was not approachable and didn’t talk to us nor have I noticed her talking to any other guest we had to speck to her first and she responded back and that’s all. Being in that type of position you should be sociable and approachable!!!
Stayed 4 nights in Mar 2025

10/10 Excellent

Oscar

Travelled with family
.
Stayed 4 nights in Mar 2025

8/10 Good

brian

Stayed 7 nights in Mar 2025

6/10 Okay

Bruce

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Limited food options nearby, coupled with paper thin walls leads to a pretty uncomfortable stay. Additionally, the room provided a door to another room that inexplicably had a one way lock only, meaning they could enter our room at any time. The water in the shower would be warm for approximately 5 minutes before turning rather tepid.
Stayed 4 nights in Jan 2025

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite not loud at all. Me and wife enjoyed our stay.
Stayed 5 nights in Dec 2024

8/10 Good

Jaime

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Mour room was incredible! It was wat better than the photos, large clean and so beautiful. The food at the hotel was insanely overpriced and underwhelmig. Our private pool was malfunctioning and gave me an electric shock. The owners were fabulous. Worth the price we paid but would eat somewhere else next time. malfunctioning and
Stayed 1 night in Dec 2024

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

4/10 Poor

Heather

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The most of the staff was wonderful. Only had an issue with one person who didn’t seem to care about anything. We had an issue with the pool the whole time we were there and they didn’t communicate until the next to last day there. They moved us to a different room at no extra charge but then we had no water and once again lack of communication was an issue. So Friday night water was out for 3-4 hrs came in then went back out. Sat morning we woke up early to still no water. Had a time limit to get dressed and ready to leave to do one last adventure before we had to catch the plane. We ended up having to cancel due to no water. Water came on just in time for us to get ready for the airport.
Stayed 7 nights in Nov 2024

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Would return.
Stayed 7 nights in Oct 2024

10/10 Excellent

Gina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was quiet, quaint and very clean in a safe area. The staff was extremely polite, friendly and helpful which was appreciated. We booked here after arriving in Tulum and finding our original booking nothing like advertised (dirty, poorly upkept and not feeling safe). We immediately had to leave and find different accommodations, so glad we stumbled across the K'uyen Hotel and they were able to make our trip to Tulum a good experience after such a bad start. Thank you for a great time!
Stayed 5 nights in Oct 2024

10/10 Excellent

Fernando

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 5 nights in Sep 2024

10/10 Excellent

Christopher

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is wonderful. Especially Nikki, who helped my party several times. This is a pretty property. The rooms are very pleasant. Cool and comfortable. Priced reasonably. Decent food options could be purchased, as well as the upstairs bar. The pools are more for soaking in with a few friends than swimming. Some rooms have their own private pools which are nice. I'd definitely return.
Stayed 3 nights in Sep 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there for two nights only, I had no time to enjoy hotel's facilities but in general it looks clean and pretty.
Stayed 2 nights in Aug 2024

10/10 Excellent

Ana Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El mejor lugar para hospedarse, fueron realmente muy atentos conmigo en todo momento y atendían mis dudas y servicios al instante. Además te sientes muy segura y tranquila.
Stayed 3 nights in Aug 2024

10/10 Excellent

DANIEL, Palm Springs

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room !! Great property. Breakfast could be better but not bad. Front desk very friendly and accommodating!! I would stay here again!!!
Stayed 14 nights in Jul 2024

8/10 Good

Magdaleno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s hard to find with GPS
Stayed 1 night in Jul 2024

8/10 Good

Deshante

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay. only thing I would say is it’s no elevator
Stayed 3 nights in Aug 2024

2/10 Terrible

Michael Antoine

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Don't go to this hotel you have to take a cab everywhere. There is nothing walkable stores are far restaurants ,beach the pool is not even a pool a square that the water was dirty .The receptions try to make me pay for drinks that I already paid for ..You better rent a car because the cabs there cost to dam much.My worst vacation ever and I'm never coming back to Mexico especially Tulum kick rocks
Stayed 3 nights in Jul 2024

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is nice and in a quieter, developing part of Tulum. It is about a 20 minute walk to the beach and a 20 minute walk to the town for dining and shopping options. Room was very clean and comfortable. A/C was so refreshing after walking around Tulum.
Stayed 6 nights in Jul 2024

2/10 Terrible

Muhanad

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would never stay there everyone be careful with these hotel very very shady not safe no water no AC my wife was pregnant and there was no elevator I got the most expensive room and for it to not even have water or ac is very bad
Stayed 3 nights in Jul 2024

10/10 Excellent

Christy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Main negative is no maps or quality directions, despite asking for this over six days. Tulum is in rapid buildout, so hotel providing map and directions is essential, since google maps is almost useless. The manager shares how easily he can get many maps, but he is busy entire week and I did not need it. Hotel is still great since, rooms were excellent: large, clean, quiet, air conditioning, hot water, fridge, freezer, and unlimited water. Hotel included great WiFi, English speaking, free wine bottle, large breakfast, and rooftop restaurant with great view and breeze. Manager let us leave bags early for free, and we rented their bikes to see beaches and their resort art. Tip: get gas at Mobil, to avoid double billing (see reviews). So hotel is great, but without a map or directions, and we are not going back to Tulum.
Stayed 2 nights in May 2024

10/10 Excellent

Tim

Stayed 1 night in May 2024

10/10 Excellent

T

Liked: Cleanliness, staff & service, property conditions & facilities
Hermoso hotel y muy buen servicio.
Stayed 5 nights in Apr 2024