La Veleta stay.Your stay at this La Veleta condo places you within 2 miles (3 km) of Holistika Art Walk and Hospital de Tulum. Dos Aguas Park and Hunab Lifestyle Center are also within 2 miles (3 km).
You'll have the entire condo to yourself and will only share it with other guests in your party.
Moots Tulum
3-star condo near Tulum Mayan Ruins
As a guest of Moots Tulum, you'll find an outdoor pool, a rooftop terrace, and barbecue grills. WiFi is free in public spaces. Moots Tulum also features tour/ticket assistance, concierge services, and laundry facilities. Self parking is free.
Smoking is allowed in designated areas at this 3-star Tulum condo.
23 guestrooms or units
Terrace on the roof
Self-service laundry
Front desk (limited hours)
Tour and ticket information
Concierge
BBQ grill(s)
Smoking in designated areas
Moots Tulum offers 23 air-conditioned accommodations with private pools and washers/dryers. Accommodations at this 3-star condo have kitchens with refrigerators and cookware/dishes/utensils. Bathrooms include showers and hair dryers.
Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). 55-inch Smart televisions come with digital channels.
A modern studio apartment in Hacienda Tuk. Features an elegant design, equipped kitchenette, private balcony, and access to incredible amenities such as a pool, elevators, underground parking, and 24/7 security. Ideal for a comfortable stay in Tulum.
A modern studio apartment in Hacienda Tuk. Features an elegant design, equipped kitchenette, private balcony, and access to incredible amenities such as a pool, elevators, underground parking, and 24/7 security. Ideal for a comfortable stay in Tulum.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No elevator
Well-lit path to entrance
Designated smoking areas
Services and conveniences
Concierge services
Limited-hour front desk
Tour and ticket assistance
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
First aid kit
Outdoor lighting
General
23 units
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Special check-in instructions
The front desk is open daily from 9:00 AM - 6:00 PM
Guests planning to arrive outside of normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Guests are recommended to download the property's Expedia mobile app before check-in
Information provided by the property may be translated using automated translation tools
Renovations and closures
This property is closed from December 18 2024 to January 31 2026 (dates subject to change).
Access methods
Front desk (limited hours), lockbox
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a first aid kit and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a first aid kit and outdoor lighting in each accommodation.
Property Registration Number Condo Moots 101 with private pool & rooftop yoga
Property is also known as
Moots Tulum Condo
Moots Tulum Tulum
Moots Tulum Condo Tulum
Moots Tulum Reviews
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
A terrible experience but I should of known for the price paid
Khiry
Stayed 4 nights in Jun 2024
8/10 Good
Tijana
Travelled with family
May 18, 2024
Liked: Property conditions & facilities
Disliked: Amenities
The property itself was small but charming, the rooms/suites were large and the backyard was spacious as well with a private pool (a bit chilly as there is not much sun in the back). The room rates were very reasonable for what we got. That being said there was no housekeeping (we stayed for 5 days) and it got quite sandy and messy as there was no broom for us to use. We also did not get any spare towels and so we had to do our own laundry (one out of 2 washers worked, no dryer) and it was quite difficult to get the towels/our clothes dry as we did t want to leave them out by the main pool and everything else was shaded.
The area is mostly new and under construction, expect unpaved roads. You will need transportation to get around if you want to go to the beach/downtown— there is a restaurant with a pool table and rooftop swimming pool right across the street which is nice (the food is mediocre). All in all a bang for the buck but will be staying closer to the beach in the future.
Thank you for your hospitality!
My recent stay at Moots Hotel in Tulum was nothing short of disappointing. Despite its enticing online appearance, the reality fell far short of expectations. The hot tub, touted as a relaxing amenity, was disappointingly filthy, leaving much to be desired in terms of cleanliness and maintenance.
Adding to the dismay, the electricity outage lasting for hours cast a shadow over the entire experience, leaving guests inconvenienced and frustrated. However, what truly marred the stay was the abysmal management. Their lack of attentiveness and inability to address issues effectively only compounded the dissatisfaction.
In light of these shortcomings, I made the difficult decision to cut my stay short and seek accommodation elsewhere. Despite my love for Tulum, I cannot in good conscience recommend Moots Hotel to fellow travelers. It's a regrettable blight on an otherwise enchanting destination.
Jordana
Stayed 9 nights in Apr 2024
6/10 Okay
Yoshiaki
Travelled with partner
Apr 10, 2024
Liked: Cleanliness, amenities
Very hard to communicate in English with them
The instructions are not very clear for the check in. Everything is via Whatsapp .
We ask if we could check one hour early and the answer was no. If ask if we could leave out food in the fridge they said no until 3 pm
Over all the place is not bad to sleep and go out and make activities . They don’t have rules of no music or parties past 10 pm. So you will get loud music over night .
The area is safe but very rural. If you are stying there rent a car but not from enterprise as they try to up charge you with a confusing argument of exchange rates difference .
A hotel that should be removed from hotels.com website!!!!
The reception doesn't speak much english. No communication on cleaning schedule, there were no clean bathroom towels available and had to wait another day for them to come back from laundry. The sliding doors are falling apart, we were worried that the glass was going to fall out. The noise in the evening was not managed after several complaints to security. People were using the hot tub at 3/4am and partying. The noise was so bad that we checked out 3 days early to go elsewhere. When we asked for a refund from the hotel they denied any noise complaints. Absolutely no care from the management for people's stay......The area surrounding the hotel is littered with garbage (beyond belief) and pothole filled roads that could swallow an entire car. DO NOT STAY HERE!!! they don't care about the quality of your stay....
El lugar es tal cual se ve en las fotos. Muy lindo y bien equipado.
Esta relativamente lejos de casi todo. Se necesita si o si medio de transporte (moto /auto) . Le falta accesorios para la limpieza diaria como una escoba. La solicite varias veces pero no la llevaron. La comunicacion es regular.
Muy a gusto nuestra estancia, es la segunda vez que nos quedamos aquí, todo muy bien, sobretodo la relación costo-beneficio.
EDUARDO
Stayed 3 nights in Mar 2024
10/10 Excellent
Víctor Hugo
Jan 15, 2024
Liked: Cleanliness, room comfort
La estancia estuvo muy bien, ágil el checkout, Andrea que estaba en recepción es muy amable y atenta. La habitación igual muy bien y limpia, solo y como recomendación prestar atención a las instalaciones de las áreas comunes necesitan mucho mantenimiento de pintura y la alberca necesita limpieza y mantenimiento