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Naala Tulum

3.5 star property
3.5-star hotel near Tulum Mayan Ruins

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Photo gallery for Naala Tulum

Exterior
Restaurant
Sundeck
Reception
Garden

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Bar
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Av. Cobá Sur, Región 014, Súper Manzana 001, Manzana 004, Lote 001, Tulum, QROO, 77760
  • Tulum National Park
    ‪3 min drive‬
  • Playa Paraiso
    ‪7 min drive‬
  • Tulum Mayan Ruins
    ‪7 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪51 min drive‬

Room options

View all photos for Family Apartment, 2 Bedrooms

2 bedrooms, premium bedding, down comforters, minibar

Family Apartment, 2 Bedrooms

9.0 out of 10
Wonderful
(4 reviews)
  • 100 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Bed

View all photos for Deluxe Room

2 bedrooms, premium bedding, down comforters, minibar

Deluxe Room

9.2 out of 10
Wonderful
(22 reviews)
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

2 bedrooms, premium bedding, down comforters, minibar

Standard Room

9.2 out of 10
Wonderful
(9 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Quadruple Room

2 bedrooms, premium bedding, down comforters, minibar

Deluxe Quadruple Room

9.2 out of 10
Wonderful
(12 reviews)
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Tulum

Zama stay.Your stay at this Zama hotel places you within 3 miles (5 km) of Tulum Mayan Ruins and Tulum Beach. Jaguar Park and Hunab Lifestyle Center are also within half a mile (1 km).

What's nearby

  • Tulum National Park - 3 min drive - 2.9 km
  • Las Palmas Public Beach - 5 min drive - 4.3 km
  • Playa Paraiso - 7 min drive - 5.0 km
  • Tulum Mayan Ruins - 7 min drive - 3.9 km
  • Playa Ruinas - 11 min drive - 4.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 97 min drive

Restaurants

  • ‪Rossina Cafe - ‬15 min walk
  • ‪Boston’s Tulum - ‬11 min walk
  • ‪Carl's Jr. - ‬2 min walk
  • ‪Pescaderia Estrada - ‬18 min walk
  • ‪Azul Cafe - ‬13 min walk

About this property

Naala Tulum

3.5-star hotel near Tulum Mayan Ruins
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An airport shuttle (available on request) is available for a fee. An outdoor pool, a terrace, and tour/ticket assistance are also featured at Naala Tulum. For a fee, parking is available.

Smoking is allowed in designated areas at this 3.5-star Tulum hotel.

  • 95 guestrooms or units
  • Deli
  • Poolside lounge chairs
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Naala Tulum offers 95 air-conditioned accommodations with minibars and safes. Beds feature down comforters and premium bedding. 40-inch flat-screen televisions come with digital channels and Netflix. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

This Tulum hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and ceiling fans. Housekeeping is provided daily.

Languages

English, Spanish

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Property amenities

Family friendly

  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 9:00 AM to 6:00 PM on request
  • Self parking on site (USD 10 per day)

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Well-lit path to entrance

Room amenities

Entertainment

  • 40-inch flat-screen TV with digital channels
  • Netflix
  • Streaming services

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Naala Tulum

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning fee: USD 2.50 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 120 per vehicle (one-way, maximum occupancy 6)
  • Self parking fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Naala Tulum Hotel
Naala Tulum Tulum
Naala Tulum Hotel Tulum

Naala Tulum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 361 out of 562 reviews
Rating 8 - Good. 123 out of 562 reviews
Rating 6 - Okay. 47 out of 562 reviews
Rating 4 - Poor. 13 out of 562 reviews
Rating 2 - Terrible. 18 out of 562 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
No se..pq. took over 4 hrs to change rooms. "Mgr" couldn't help w this and blamed the client (me). Instead of helping he did nothing and for days i had a room that did not lock. Comprehension is hard for some people. Not an apology, not a meal, not even a glass of water on how i was treated.. incompetence :-( stairs make a ton of noise. Room lack eco friendly..garbages smell in rooms.. *sad face*..music can also be annoying if ur not wanting but overall everyone else was nice but again they r not programmed to think
Stayed 3 nights in Apr 2025

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, room comfort
Pool/food nice on roof. is nice. Staff is friendly. Room is too large to properly cool. I moved the matress each night to keep cool. , which was annoying..Room next to stairs is horrible. They r old n u hear EVERYTHING . All 👣 footsteps. Door to bathroom doesnt close which is also gross and annoying. Wasn't impressed by location. $M hotels next to "shack neighborhood" soo :-(
Stayed 3 nights in Mar 2025

8/10 Good

Ralph

Travelled with partner
Liked: Amenities
This is a nice hotel to stay, it has comfort, nice amenities.
Stayed 3 nights in Apr 2025

10/10 Excellent

Amber

Stayed 1 night in Apr 2025

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful secret

It was a beautiful hotel, very minimalistic, but had every thing that you needed. The pool was fantastic. Really love that it was open till 10 and food was walking distance as well as drinks and a party. If that’s the mood you’re in. We will definitely be back the area felt safe the people were authentic. Great experience, but my biggest compliments go to the staff. They were absolutely fantastic. We will be back next year😉
Stayed 1 night in Apr 2025

8/10 Good

Yoanna

Travelled with family and small children
Liked: Cleanliness, staff & service
Hotel was nice - lovely people .. room were very clean - - BUT pool area need improvements ..
Stayed 7 nights in Mar 2025

10/10 Excellent

Criscely Taveras

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 4 nights in Mar 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service

We hoped for more

Not as nice as the pictures have you think. This is a budget hotel, the breakfast and the service is below average. Lots of construction noise and not as clean as we hoped
Stayed 6 nights in Mar 2025

10/10 Excellent

Bhavisha

Stayed 1 night in Feb 2025

10/10 Excellent

Erynell

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views were amazing
Stayed 3 nights in Mar 2025

8/10 Good

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.. will stay here again
Stayed 3 nights in Feb 2025

8/10 Good

Shannon

Stayed 3 nights in Feb 2025

10/10 Excellent

Joscelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Kris

Liked: Staff & service
Disliked: Property conditions & facilities
The property was hard to find as in you don't see it from the road. Parking cost money which they did not disclose before booking. I would not have stayed hear had we known that.
Stayed 2 nights in Mar 2025

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Location & Beautiful Stay – A Tulum Gem

My stay at NAALA Hotel in Tulum was fantastic! The hotel is in a perfect location, making it super easy to walk everywhere—whether to nearby restaurants, shops, or attractions. The room itself was beautiful, modern, and comfortable, with a lovely touch of greenery on the deck that added both charm and privacy. One small downside was seeing guests hang their wet clothes on the railings, which took away from the otherwise stylish and clean aesthetic of the hotel. Other than that, everything was excellent. If you're looking for a comfortable, well-located stay in Tulum, I highly recommend NAALA Hotel!
Stayed 2 nights in Feb 2025

10/10 Excellent

Keisha

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will stay again.

The hotel was very nice and clean. Staff was helpful and informative.
Stayed 2 nights in Feb 2025

10/10 Excellent

Marc

Stayed 3 nights in Feb 2025

10/10 Excellent

Evelin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff was very nice and helpful! Would definitely book them again ! I enjoyed my stay here.
Stayed 2 nights in Feb 2025

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great place to stay in walking distance from town. Restaurant had good food too and the pool area was fun and relaxing.
Stayed 6 nights in Feb 2025

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Rooms clean and nice. Nothing to complain about
Stayed 3 nights in Feb 2025

8/10 Good

Marie

Stayed 2 nights in Feb 2025

10/10 Excellent

Milan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well designed with Boho Theme. Staff was helpful. Everything was nearby: Food, transportation, restaurants etc.
Stayed 2 nights in Feb 2025

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was allowed to check in early which was ideal. The room is a lovely green forest. The rooftop is amazing as well. The receptionist was typing away and failed to acknowledge me after introduced myself a few times but afterwards, she was very informative.
Stayed 1 night in Feb 2025

6/10 Okay

king-hout

Travelled with partner
Disliked: Property conditions & facilities
It’s a nice property but a bit noisy because noise are very loud from other guests.
Stayed 2 nights in Feb 2025