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Roc Jungle Tulum

3.5 star property
3.5-star hotel near Tulum Beach

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Photo gallery for Roc Jungle Tulum

Exterior
In-room safe, blackout drapes, iron/ironing board, free WiFi
In-room safe, blackout drapes, iron/ironing board, free WiFi
Shower, bathrobes, slippers, towels
Jungle Suite, Jungle View

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Carretera Tulum-Boca paila Km 5.5, A 100 mt de la Calle Principal, Tulum, QROO, 77760
  • Place, Tulum Beach
    ‪5 min walk‬
  • Place, SFER IK
    ‪3 min drive‬
  • Place, Ven a la Luz Sculpture
    ‪3 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪74 min drive‬

Room options

View all photos for Jungle Suite, Jungle View

Jungle Suite, Jungle View | Bathroom

Jungle Suite, Jungle View

9.4 out of 10
Exceptional
(6 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the area

Tulum

Steps from the beach.With a stay at this Zona Hotelera hotel, you'll be within half a mile (1 km) of Tulum Beach and 2 miles (3 km) of Ven a la Luz Sculpture. SFER IK and Jaguar Park are also within 2 miles (3 km).

What's nearby

  • Tulum Beach - 5 min walk - 0.5 km
  • SFER IK - 3 min drive - 1.8 km
  • Ven a la Luz Sculpture - 3 min drive - 2.5 km
  • Playa Paraiso - 9 min drive - 5.7 km
  • Tulum Mayan Ruins - 16 min drive - 7.5 km

Getting around

  • Tulum Intl. Airport (TQO) - 54 min drive

Restaurants

  • ‪Ziggys Beach Club - ‬16 min walk
  • ‪Mia Restaurant & Beach Club - ‬17 min walk
  • ‪Taboo Beach Club - ‬12 min walk
  • ‪Maya Tulum - ‬8 min walk
  • ‪Chambao - ‬12 min walk

About this property

Roc Jungle Tulum

3.5-star hotel near Tulum Beach
A private beach is featured. Free breakfast is available daily. Public spaces have free WiFi. A fitness center, a terrace, and tour/ticket assistance are also featured at Roc Jungle Tulum. Free self parking is available. You'll have access to the outdoor pool at a partner property.

This 3.5-star Tulum hotel is smoke free.

  • 25 guestrooms or units
  • Continental breakfast (free)
  • Self-service laundry
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • No smoking on site
Roc Jungle Tulum offers 25 air-conditioned accommodations with safes and bathrobes. This Tulum hotel provides complimentary wireless Internet access. Bathrooms include showers and slippers. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Access to nearby outdoor pool
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to 11:00 AM

Things to do

  • Bicycle rentals
  • Gym
  • Outdoor pool (guest access)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator (single-level property)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

More

  • Air conditioning
  • Iron/ironing board on request
  • Mobile key entry
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 25

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; go to: [Hotel Roc Luxe Tulum - Adults Only]
The host will greet guests on arrival
If you arrive at the property after hours, you'll need to check in at an alternate location: [Hotel Roc Luxe Tulum - Adults Only]
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 18 lbs per pet)
  • Pets cannot be left unattended

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 200 per stay
  • Late check-out fee: USD 25 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and cash. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Property is also known as

Roc Jungle Tulum Hotel
Roc Jungle Tulum Tulum
Roc Jungle Tulum Hotel Tulum

Frequently asked questions

How close is Roc Jungle Tulum to the airport?

Roc Jungle Tulum is 27.7 mi (54-min drive) away from the Tulum Intl. Airport (TQO) airport, the closest popular airport to the property.

Does Roc Jungle Tulum have an airport shuttle?

Roc Jungle Tulum offers an airport shuttle.

How close is Roc Jungle Tulum to the beach?

This hotel is a short 5-minute walk from Tulum Beach and 3 mi (15-min drive) from Playa Paraiso. Don't forget your sunscreen!

Does Roc Jungle Tulum offer free breakfast?

Roc Jungle Tulum offers free continental breakfast every day from 8:00 AM to 11:00 AM.

Is there a casino at Roc Jungle Tulum?

No, there is no casino at this hotel.

What time is check-in at Roc Jungle Tulum?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM.

Is there free parking at Roc Jungle Tulum?

This hotel offers free self parking.

Does Roc Jungle Tulum have a pool?

Roc Jungle Tulum features outdoor pool access.

Does Roc Jungle Tulum have a spa?

There are no spa services available at this hotel.

How close is Roc Jungle Tulum to downtown Tulum?

Roc Jungle Tulum is 3.2 mi away from Tulum.

Roc Jungle Tulum Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 22 out of 45 reviews
Rating 8 - Good. 9 out of 45 reviews
Rating 6 - Okay. 8 out of 45 reviews
Rating 4 - Poor. 3 out of 45 reviews
Rating 2 - Terrible. 3 out of 45 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Daniella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend, boho chic property perfect for relaxing.
Stayed 2 nights in Apr 2023

10/10 Excellent

ILYA, STATEN ISLAND

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar is very limited, no top shelf anything. Food menu very limited, but available food is really good. All staff personnel were great and very helpful.
Stayed 4 nights in Feb 2023

10/10 Excellent

Paul

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was amazing. They have places on the beach, garden and jungle. So make sure you read and not assume. We stayed on the beach and enjoyed hearing the waves at night. Also the gym is bigger than it looks and my wife made use of it ( she is a body building competitor). Older machines but makes for a great pump. Breakfast was delightful, only 1 coffee, but they are working on changing this. Overall I highly recommend this place for a mature couple looking to relax and get their steps up.

8/10 Good

Renelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2022

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVE!
Stayed 4 nights in Nov 2022

8/10 Good

Veronica, California

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2022

10/10 Excellent

Ignacio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2022

2/10 Terrible

sandra

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Nos trataron de robar 10 mil pesos por unas bicicletas que ya avian recuperado! Aparte se nos olvido el celular en el cuarto y no no lo regresaron! No renten aqui❌
Stayed 3 nights in Aug 2022

10/10 Excellent

EDISON, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have never felt so welcomed at a hotel like I was at Roc. Julio, Enrique and Hanz were incredibly accommodating and helpful. Anything we ended was taken care of and that started before we even got there with a group chat created to facilitate all aspects of the trip. We will be returning with a bigger party. Walking distance to many places and great energy at the pool beach club. Loved every minute of our 8 day stay. Can’t wait to go back soon during our winter in NYC!
Stayed 7 nights in Jul 2022

6/10 Okay

Abdulla

Stayed 4 nights in Jul 2022

10/10 Excellent

Rachel, Glendale

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!
Stayed 1 night in Jul 2022

2/10 Terrible

Courtney

Stayed 1 night in Jul 2022

4/10 Poor

Justin N

Travelled with family, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Initially when we got there it was great, staff was friendly and attentive. My wallet was stolen by a staff member from our room and when confronted about it, they tried to convince me I never had it. After that they became really sketchy, acting like they wanted to help but nothing was done. And coincidentally they couldn't find the file for the cameras and again it was only pointing towards the bar were no customers would have been standing/sitting. Super disappointed with the quality of service and staff.
Stayed 5 nights in May 2022

2/10 Terrible

Mollie

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
We didn’t receive the room we booked. When we talked to the front desk about it, they told us our room they gave us was a “free upgrade” while admitting the room they gave us was smaller than the room we booked. The room was average with a glass screen door as the front door. In a run down area and not worth the money spent. We were booked for the Jungle room and they placed us on a completely different property. I would not stay here again.
Stayed 1 night in May 2022

4/10 Poor

Madeline, Hialeah

Travelled with partner, Travelled with group
Disliked: Staff & service, amenities
the lights went out in our room. We were given another room and the lights went out on that room as well. We spent one entire day and night without water and light. Unable to shower and slept with the heat! No one came to apologize or to provide us with any other acommodations or ask us if we needed anything. We were very dissapointed with the service. Lastly, saying that Tulum is overpriced is an understatement. Not worth the trip. Definitely not traveling here again.
Stayed 3 nights in Apr 2022

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel located on the beach. Staff was amazing in helping me plan my trip before arrival and during my stay. Good restaurant. Great pool. Highly recommend. Rooms were amazing especially the outdoor bathroom. Mau and Enrique were great!
Stayed 4 nights in Mar 2022

6/10 Okay

Joshua

Travelled with partner
Liked: Cleanliness
Stayed a week at Roc Lux which is just the beach area of Roc Jungle overall a good stay but many little things to be improved on . The rooms were fairly warm but comfortable , please note you must have your credit card or cash on because of having to close out your room charges every shift . Also no room service is available and some of the staff acts as if they are there to get their tips and not all that friendly . The property is about 1.5 miles from any action or good dining / shopping . If you want to go somewhere and detach it works but if you are looking for luxury this is not your spot . Beach was dirty and the hotel did not care to rake the seaweed so that was not ideal . I did not hate it but would not return . Thank you Roc Lux for our stay
Stayed 5 nights in Mar 2022

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, room comfort

Unique, not for all, fun for us

The jungle rooms were about a 1/4 mile down a dirty road, Once in you room, you felt like you were in the jungle. The showers are mostly glass to the outside and into the room. Great for couples, less great for friends and family. Some of the interior buildings/rooms had their showers along a walkway. Ours was on the outside of the property, so we just saw jungle. The breakfast was delicious. The free breakfast came with really nice fruit platters. We typically also added/shared an omelette, which was also amazing and only $11usd. Do watch out for tricky add-on to the bill. Everyday we (and others) got free OJ and tea/coffee refills. The last day they changed $5USD for a single additional cheap lipton tea. They refunded it, but argued it and had to get 4 or 5 people involved. Overall great staff. Great place.
Stayed 3 nights in Mar 2022

10/10 Excellent

Terance

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Purpose of my stay was to unplug and this provided exactly that for me in everyway.
Stayed 1 night in Feb 2022

10/10 Excellent

Santiago

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El staff muy atento durante toda mi estancia
Stayed 3 nights in Feb 2022

8/10 Good

Tracy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First and foremost the reception staff was outstanding! The hut we stayed in was gorgeous as well as the beach and pool...so stunning! There were a few annoyances...they wanted to limited our bottles of water to 2pp/per day and then charge us after that. There is no drinks menu so you are charged different prices (even if ordered the same time of day) depending on what button they choose. We were also charged different prices from the breakfast menu that what was listed and instead of simply changing the bill, (bc the menu stated a lower price) the staff had to argue over it. At this time, it was impossible to charge anything to our room so there was less freedom and the constant reminder to remember your credit card. Most of the staff was excellent, some in the restaurant were inhospitable at times. I believe this is a management issue and could be resolved easily with some kind oversight from them. It would behoove management to set standards at the restaurant for pricing. Overall, we would go back. The location is lovely and away from the pounding of the music in the denser areas of Tulum. Really loved most everything!
Stayed 7 nights in Jan 2022

8/10 Good

Carl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff that makes you feel like home, The jungle part was not what we expected it to be so we upgraded to the beach. Which was amazing
Stayed 7 nights in Jan 2022

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beach luxury

Absolutely beautiful property. The staff was so nice and always went above and beyond to help us. Reyes and Jorge at the beach were great; lots of tequila shots and really yummy French fried. Mau and Julio at the front desk were the best - they were super helpful when assisting us in extending our trip an extra night as our flight was canceled back home bc of snow!! Hotel grounds were never super crowded and we never had an issue getting chairs or beds on the beach. Quiet, peaceful and luxurious. Bathrooms do lack privacy as they are outdoors and only a wall made of twigs separates you from the elements. However, it was literally the only thing I would change if I could!!
Stayed 4 nights in Jan 2022

6/10 Okay

Perla

Disliked: Staff & service, property conditions & facilities, room comfort

Do not recommend

the “jungle” part of this hotel is part of a larger development that is barely off the ground, no common areas. rooms at first look nice but there are a million issues with these cabins, one of them being major flooding in the room. We had a tremendous amount of water come in the room from multiple sides. I’m addition, the windows don’t open, only the screen door. The problem is the actual screen part doesn’t fully close so you will get nasty misquotes. There is also a big issues with the door locks. We were locked in and had no way of getting out (you can’t open the windows). We kept calling the front desk and pounding at the window until someone heard us. Clearly this is a big issue and huge hazard. The employees confirmed that this is a common issues. While everyone for the most part was very nice ( except for the hostess at the front of Roc, a very tall European woman who was extremely rude) The employees are incentivized to up-sell the guest. It was soooo annoying and off putting. Every single staff member tried to sell something like a time-share. And they are super persistent. It made no sense to me that they would give their guests that type of experience. The breakfast was mehhhhh at best. This place only plays electronic music just fyi The bar drinks were really really weak. Which is really their loss cause we would have spent a ton of money on the bar. Overall I would not recommend at all. It felt very tacky and no poor guest experience.
Stayed 5 nights in Nov 2021

8/10 Good

Nina

Travelled with group
Liked: Cleanliness, staff & service
Please note that there are two properties with Roc Jungle located behind Roc Luxe and you had to get tuk tuk to get to the beach. We were lucky to get upgraded to Roc Luxe and what a difference it makes being located right on the beach and having a nice beach hut with the sea view! Alan at the reception (as well as other team members) was amazing! Thank you guys! Sorting out the queries we had and being very accommodating. Roc Jungle is nice but very basic especially if you compare it vs Roc Luxe. If you doubt - Roc Luxe is what I would def recommend!
Stayed 10 nights in Nov 2021