4.3 out of 5

"There for pleasure. Took almost an hour to register. Metropolitan restaurant great and lunch at marketplace was very good " More

By a verified traveller on Wed 20 Jun 2018

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Hotel Description

4.5-star luxury resort near Atlantic City Convention Center

City center retreat

Within 2 miles (3 km) of this well-placed resort, you'll find Atlantic City Convention Center and Harrah's Atlantic City Casino. Harrah's Pool and Atlantic City Hall are also within 2 miles (3 km).

Luxury amenities

This luxury resort features a casino, a full-service spa, and a nightclub. Traveling on business? Take advantage of the 24 conference rooms, business center, and valet parking. Enjoy a meal in one of the 11 restaurants and perks like free WiFi.

WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 2000 guestrooms also offer 24-hour room service and LED TVs with digital channels. Other amenities include WiFi, premium bedding, and hair dryers.

Standard Room, 1 King Bed (Lower Floor)

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$119* Per night/room 2 Sep. - 3 Sep.

Classic Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Classic Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Queen Beds (Fiore)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed (Fiore)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds (Lower Floor)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Borgata Hotel Casino & Spa ratings based on 70 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Borgata Hotel Casino & Spa

Everyone (38) Couples (6) Family (3)
2 out of 5
not again staff with bad attitude, you have to wait in line for check in for more than 1hour, then hotel staff talk to you with very bad attitude and telling you to wait till after four to give you the room indoor pool very smelly from chlorax, no place to sit outdoor swimming pool is next to the water club hotel, you have to walk for more than 5-10', and open after 10AM, and for sure not for swimming because the depth is only 3feet

Posted by on 2 Aug. 2019

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Comment from Hotel Management

9 Aug. 2019 by Kaelyn - Borgata

We are very sorry to hear that your most recent experience with us was less than stellar. Regarding check-in; please be advised that our standard check-in time is 4pm. Therefore, while we try our absolute best to accommodate guests arriving early, we cannot guarantee that a room will be ready prior to check-in time. Please be assured each of your comments have been shared with the appropriate management teams for further review. We do hope to welcome you back to Borgata in the future for a more positive experience.

4 out of 5

Posted by on 31 Jul. 2019

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Comment from Hotel Management

31 Jul. 2019 by Kaelyn - Borgata

Thank you for your feedback! We hope to welcome you back to Borgata again soon!

4 out of 5

Posted by on 2 Jul. 2019

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Comment from Hotel Management

4 Jul. 2019 by Cathy-Borgata

We are delighted you enjoyed your visit and hope to see you at Borgata again soon.

5 out of 5
Liked the quietness on the hotel floors and in the room

Posted by on 29 Jun. 2019

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Comment from Hotel Management

11 Jul. 2019 by Kaelyn - Borgata

We are very happy to hear that your stay was relaxing and comfortable! We look forward to welcoming you back to Borgata.

1 out of 5
the outdoor pool was closed but wasn't made aware of this ahead of time. one of the slot machines took my ticket for $9.13 and when I cashed out the machine gave me back only $.13. I asked for an attendant, two came over and pretty much told me it is what it is. They held an additional $450 on my debit card, after I checked out, without authorization and when I called and spoke to a manager she told me sorry for the inconvenience but i'd have to wait 5 to 10 days for the hold to be released. The reason was because I charged my $300 dinner back to my room, she said they held $450. MAKES NO SENSE, this wasn't DISCLOSED NOR WAS IT AUTHORIZED. Then her supervisor Derreck was supposed to call me, and GUESS WHAT NEVER HEARD from him. HORRIBLE CUSTOMER SERVICE!

Posted by on 19 Jun. 2019

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Comment from Hotel Management

27 Jun. 2019 by Kaelyn - Borgata

We are very sorry to hear that your recent experience with us was not up to par. Please be advised that the Borgata Outdoor Pool was open this past weekend June 21st-June 23rd and opens fully for the summer season beginning June 28th. We apologize that you were not informed of this prior to your arrival. For future reference, please visit our website for any and all information regarding our pools, including hours of operation. Additionally, charging items back to your guestroom will initiate additional authorizations as to ensure the credit card on file can cover these costs upon your check-out. Please be assured that authorization holds are released immediately upon your checkout. Depending on your individual banking institution; guests will typically see this reflected within 5-7 business days. We deeply apologize for any inconvenience or disappointment you may have been caused during this visit. We do hope to welcome you back to Borgata soon so that we may provide you with a better experience.

3 out of 5
Check in had long lines and took over 30 minutes to check in. I said to my wife, I won’t be staying here again.

Posted by on 18 Jun. 2019

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Comment from Hotel Management

19 Jun. 2019 by Kaelyn - Borgata

We are very sorry to hear about your experience upon check-in. Please be assured your comments have been shared with our Front Desk Management team for further review. We sincerely apologize for any inconvenience or disappointment this may have caused you. We do hope to welcome you back to Borgata soon.

5 out of 5
Wonderful experience cant wait to go back. Wish i knew to use a card when gambling so that id have a record of how much money i spent. So i could get some comps... but that was my first time😔 spent alot or money...

Posted by on 18 Jun. 2019

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Comment from Hotel Management

19 Jun. 2019 by Kaelyn - Borgata

We are so happy to hear you had a wonderful experience! On your next visit, please visit our M life Rewards desk and one of our team members will be happy to assist you in obtaining a players' card!

5 out of 5

Posted by on 18 Jun. 2019

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Comment from Hotel Management

19 Jun. 2019 by Kaelyn - Borgata

We are thrilled to hear that you had a 5 star experience with us! Come see us again soon!

4 out of 5
The property is beautiful and the staff is very pleasant and helpful. My only concerns were check-in and the distance to the boardwalk. The line to check-in can get pretty long and crowded. The property is not near the boardwalk which can be a bit of a bummer if you have kids and would like to just walk over. I will return to Borgata for the service and quality it offers.

Posted by on 17 Jun. 2019

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Comment from Hotel Management

19 Jun. 2019 by Kaelyn - Borgata

Thank you for your kind comments. While we are sorry to hear that your check-in experience was less than stellar, we are pleased that you enjoyed your overall visit. We look forward to seeing you again on your next stay!

3 out of 5

Posted by on 10 Jun. 2019

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Comment from Hotel Management

11 Jun. 2019 by Kaelyn - Borgata

We hope to see you again soon so that we may provide you with a 5 star experience!

About the Borgata Hotel Casino & Spa

Location 1 Borgata Way, Atlantic City, NJ 08401

Property Features

Borgata Hotel Casino & Spa offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 11 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 5 bars/lounges. WiFi is free in public spaces. There's an onsite business center. Event space at this resort measures 70000 square feet (6503 square meters) and includes conference space. A casino, a health club, and a nightclub are also featured at the luxury Borgata Hotel Casino & Spa. Parking is available for a fee. This 4.5-star Atlantic City resort is smoke free.

  • 2000 guestrooms or units
  • 43 levels
  • 11 dining venues
  • 5 bars or lounges
  • 70000 sq ft of conference space
  • 6503 sq m of conference space
  • Casino
  • Nightclub
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Concierge
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Atlantic City, NJ (ACY-Atlantic City Intl.) (17.3 km / 10.7 mi)
  • Train station: Atlantic City Rail Terminal (3 km / 1.9 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Borgata Hotel Casino & Spa offers 2000 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. 46-inch LED televisions come with digital channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. This Atlantic City resort provides wireless Internet access for a surcharge. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (24 hours)
  • LED television
  • Digital channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 8:00 AM to 11:00 AM.

Borgata Hotel Casino & Spa has 11 restaurants on site.

24-hour room service is available.

Nearby Activities

An indoor pool and an outdoor pool are on site. Other recreational amenities include a health club and a sauna.

Children under 18 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the health club.

Spa Services

  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Spa tub in spa
  • Thai massage
  • Minimum age to access spa is 18
  • Reflexology
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at 9 PM
  • Check-in time starts at 4 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per night
  • Resort fee: USD 17.08 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Internet access

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 18 and USD 25 for adults, USD 12 and USD 20 for children (approximately)
  • Fee for in-room wireless Internet: USD 17.04 per night (rates may vary)
  • Self parking fee: USD 5 per night
  • Valet parking fee: USD 5 per day
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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You should know

  • The seasonal pool will open in May and close in September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQIA) guests.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.