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citizenM Chicago Downtown

4.0 star property
4-star hotel near Michigan Avenue

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Photo gallery for citizenM Chicago Downtown

Terrace/patio
Exterior
Interior
Interior
Room, 1 King Bed, City View | View from room

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Free WiFi
  • 24/7 front desk

Explore the area

Map
80 East Wacker Place, Chicago, IL, 60601
  • Michigan Avenue
    ‪1 min walk‬
  • Chicago Riverwalk
    ‪2 min walk‬
  • Millennium Park
    ‪5 min walk‬
  • Chicago, IL (MDW-Midway Intl.)
    ‪16 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

9.0 out of 10
Wonderful
(346 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View

Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(24 reviews)
  • 14 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

Chicago

Central Chicago getaway .A stay at this Downtown Chicago hotel places you steps from Chicago Riverwalk and a 5-minute walk from Michigan Avenue. Millennium Park and Art Institute of Chicago are also within half a mile (1 km).

What's nearby

  • Michigan Avenue - 1 min walk - 0.0 km
  • Chicago Riverwalk - 2 min walk - 0.2 km
  • Millennium Park - 5 min walk - 0.4 km
  • Chicago Theatre - 5 min walk - 0.4 km
  • Grant Park - 11 min walk - 1.0 km

Getting around

  • Millennium Station - 4 min walk
  • State Station - 4 min walk
  • Chicago Midway Airport (MDW) - 32 min drive

Restaurants

  • ‪LH Rooftop - ‬3 min walk
  • ‪The Royal Sonesta Chicago Downtown - ‬2 min walk
  • ‪Nutella Cafe - ‬2 min walk
  • ‪Base Bar - ‬1 min walk
  • ‪Chipotle Mexican Grill - ‬1 min walk

About this property

citizenM Chicago Downtown

4-star hotel near Michigan Avenue
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A 24-hour business center, 3 meeting rooms, and coworking spaces are available.

A computer station is on site and WiFi is free in public spaces. The business-friendly citizenM Chicago Downtown also features a fitness center, coffee/tea in a common area, and express check-in.

This 4-star Chicago hotel is smoke free.

  • 1 building
  • 280 guestrooms or units
  • 10 levels
  • Built in 2022
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
CitizenM Chicago Downtown offers 280 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and irons/ironing boards. Housekeeping is provided on request.

Languages

English

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  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, 4,276 reviews
The price is CA $246
CA $289 total
includes taxes & fees
Jun 23 - Jun 24
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Property amenities

Family friendly

  • In-room refrigerator

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (60 inch wide door)
  • Hand-held showerhead
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 43-inch flat-screen TV with cable channels
  • iPad
  • iPod dock

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 20.00 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Discover, JCB International, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. This property uses wind and solar energy, plus eco-friendly cleaning products. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Citizenm Chicago Chicago
CitizenM Chicago Downtown Hotel
CitizenM Chicago Downtown Chicago
CitizenM Chicago Downtown Hotel Chicago

citizenM Chicago Downtown Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 2426 out of 3211 reviews
Rating 8 - Good. 507 out of 3211 reviews
Rating 6 - Okay. 142 out of 3211 reviews
Rating 4 - Poor. 64 out of 3211 reviews
Rating 2 - Terrible. 72 out of 3211 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Mar 2025

10/10 Excellent

Karla

Business traveller
Liked: Amenities, property conditions & facilities
I like
Stayed 1 night in Mar 2025

10/10 Excellent

Amber

Stayed 1 night in Mar 2025

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Self check in so makes it hard to rate staff other than they were right there to help
Stayed 1 night in Mar 2025

8/10 Good

Devansh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Mar 2025

6/10 Okay

Marisa

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Mar 2025

10/10 Excellent

Cashmere

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 1 night in Mar 2025

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

Always a unique place to stay. Great and once you stayed at a citizenM, you kind of figure it out. We’ll stay again.
Stayed 2 nights in Mar 2025

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing Stay
Stayed 1 night in Mar 2025

8/10 Good

Khatira

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique, clean and chic. For business travelers this is great. Not recommended for families or couples. The room was super small. But very clean and comfortable. Also not great for anyone who is not technology savvy stove everything is controlled by their tablet in the room
Stayed 1 night in Mar 2025

10/10 Excellent

Abbigail

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty, close to the river, super nice staff.
Stayed 3 nights in Mar 2025

10/10 Excellent

Sergio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. Affordable. Great ambiance.
Stayed 4 nights in Mar 2025

8/10 Good

Reagan

Stayed 2 nights in Feb 2025

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities
Loved
Stayed 1 night in Mar 2025

10/10 Excellent

Rupinder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice and very clean.
Stayed 1 night in Mar 2025

10/10 Excellent

Rachel

Stayed 3 nights in Mar 2025

10/10 Excellent

Kaitlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Miyann

Stayed 1 night in Mar 2025

8/10 Good

Coleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Joselin

Stayed 1 night in Feb 2025

10/10 Excellent

Todd

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the Citizen M concept of small but cleverly designed, comfortable, high-tech rooms and welcoming, hip public spaces. The Chicago location could not be better located, right on Michigan avenue easily. Walkable shopping in the Riverwalk. The hotel is spotlessly clean. The staff we encountered at check-in and in the breakfast and bar areas were friendly, welcoming, and helpful. We came for a friends trip, booked multiple rooms, but always had easy comfortable spots to get together in the lounge. Lounge. Breakfast was $20, and much better anticipated. I have also stayed in the citizen M in London, and based on those two stays, I'd confidently book a Citizen M any time.
Stayed 2 nights in Mar 2025

10/10 Excellent

Meredith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Room perfect for a single traveler. 2 people would have been a tight fit. The bathroom and room were brand new and very clean. The whole room was controlled by an iPad which was great.
Stayed 4 nights in Mar 2025

10/10 Excellent

Jada

Travelled with partner
It was a very clean and friendly environment!
Stayed 1 night in Mar 2025

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and helpful. Hotel is modern and very nice.
Stayed 3 nights in Mar 2025

6/10 Okay

Shawn

Liked: Staff & service
Disliked: Cleanliness
Rooms were absolutely tiny. Like being in a cruise ship
Stayed 2 nights in Mar 2025