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4.6 out of 5

"Awesome location, clean, fun artsy vibe! " More

By a verified traveller on Tue 26 Mar 2024

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Hotel Description

4-star hotel near Michigan Avenue

Central Chicago getaway

A stay at this Downtown Chicago hotel places you steps from Chicago Riverwalk and a 5-minute walk from Michigan Avenue. Millennium Park and Art Institute of Chicago are also within half a mile (1 km).

Business services

This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. A communal living room, express check-in, and express check-out are also on offer.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $142* Per night/room 31 Mar. - 1 Apr.

Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

citizenM Chicago Downtown ratings based on 8 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for citizenM Chicago Downtown

Everyone (5) Couples (2)
5 out of 5
Awesome location, clean, fun artsy vibe!

Posted by on 26 Mar. 2024

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5 out of 5
It exceeded my expectations in so many ways. The gym is fantastic!

Posted by , from Fort Collins on 29 Feb. 2024

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Comment from Hotel Management

5 Mar. 2024 by Hotel Manager

citizen Laura, It looks like we did everything right this time around. Thank you so much for staying with us in Chicago. Don't keep us waiting too long, we can't wait to welcome you back!Cheers, citizen Taylor

5 out of 5

Posted by on 18 Jan. 2024

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Comment from Hotel Management

18 Jan. 2024 by Hotel Manager

citizen Sayli, It looks like we left you speechless! Thank you so much for taking the time to review your recent stay. It looks like we are doing everything right. Thank you again for staying with us and come back soon!Cheers, citizen Taylor

2 out of 5
The room was woefully inadequate. For two people there was but one chair to sit on and the other space to sit was on the bed. The bed was situated in such a way that one person had to get in and slide all the way to the window. If that person had to get up during the night, BOTH people had to get up to allow the other to get out of bed. If someone registers for a room for 2 adults….there should be room enough for suitcases to open and for 2 places to sit. On the morning of our departure…I slipped and fell on the wood floor injuring my back. The hardwood floor is extremely slick. Lastly….I’m amazed that towels/washcloths wouldn’t be changed from overnight use. We had to catch a room attendant to ask for towels and washcloths. I highly doubt that this visit will be my last to Citizen M.

Posted by on 10 May 2023

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Comment from Hotel Management

12 May 2023 by Hotel Manager

citizen Rich, Thank you so much for providing this feedback. We are a company that truly hears our mobile citizens and we do take measures to ensure a quality stay. Each decision we make is meant to highlight the desired guest experience. Thank you again for staying with us.

5 out of 5
I think it’s a very nice place to stay if you are on your own visiting for a day or two is the perfect hotel

Posted by , from Clermont on 2 Feb. 2023

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Comment from Hotel Management

7 Feb. 2023 by Hotel Manager

citizen Leonardo, Thank you so much for the great review! We are so excited to see that your stay was perfect. We hope you come back and see us again. Cheers, citizen Taylor

5 out of 5

Posted by on 28 Dec. 2022

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5 out of 5
Awesome Stylish modern hotel. Staff are very friendly!

Posted by , from GAHANNA on 12 Oct. 2022

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Comment from Hotel Management

24 Oct. 2022 by Hotel Manager

Thank you so much for the kind review! We are so grateful for mobile citizen like you! Don't be a stranger, come back and see us soon!Cheers, Citizen Taylor

5 out of 5
Excelente

Posted by , from puerto rico on 4 Mar. 2024

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Comment from Hotel Management

5 Mar. 2024 by Hotel Manager

citizen Wilma, It looks like we did everything right this time around. Thank you so much for staying with us in Chicago. Don't keep us waiting too long, we can't wait to welcome you back!Cheers, citizen Taylor

About the CitizenM Chicago Downtown

Location 80 East Wacker Place, Chicago, IL 60601

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A 24-hour business center, 3 meeting rooms, and coworking spaces are available. A computer station is on site and WiFi is free in public spaces. The business-friendly citizenM Chicago Downtown also features a fitness center, coffee/tea in a common area, and express check-in. This 4-star Chicago hotel is smoke free.

  • 1 building
  • 280 guestrooms or units
  • 10 levels
  • Built in 2022
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Transport

  • Train station: Millennium Station (0.4 km / 0.2 mi)
  • Metro station: State Station (0.4 km / 0.2 mi)

Room Amenities

CitizenM Chicago Downtown offers 280 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers. This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and blackout drapes/curtains. Housekeeping is provided on request.

  • Pillowtop beds
  • iPad
  • IPod dock
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Luxury bedding
  • Shower
  • Hydromassage showerhead
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 11:00 AM.

CanteenM - open 24/7 - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Discover, JCB International, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. This property uses wind and solar energy, plus eco-friendly cleaning products. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • Children stay free
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards
  • Events/parties not allowed
  • Guests will receive an email with special check-in instructions
  • Staffed front desk
  • Smoke detector
  • Renewable energy source - solar
  • Renewable energy source - wind
  • Car not required
  • Long-term renters welcome
  • LGBTQIA friendly
  • Children stay free 10
  • Credit card pre-authorization
  • Guest will receive an email before arrival 24 hours
  • Property is not cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are not cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Water dispenser use by guests actively encouraged

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 19.00 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Citizenm Chicago Chicago
  • CitizenM Chicago Downtown Hotel
  • CitizenM Chicago Downtown Chicago
  • CitizenM Chicago Downtown Hotel Chicago

You should know

  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.