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"Nothing stuck out either good or bad.............. " More

By a verified traveller on Sun 16 Feb 2020

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Hotel Description

Enjoy free breakfast at this Brook Park hotel

Near the airport

At this Brook Park hotel, you'll be within half a mile (1 km) of Kaiser Permanete Medical Center and 3 miles (5 km) of International Exposition Center. NASA Glenn Research Center and Baldwin Wallace College are also within 6 miles (10 km).

Free perks

This hotel features an indoor pool and a 24-hour fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 64 guestrooms also offer free WiFi and TVs with satellite channels. Room service, coffee/tea makers, and free local calls are also available.

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$85* Per night/room 19 Aug. - 20 Aug.

Standard Room, 1 King Bed, Non Smoking, Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, Multiple Beds, Non Smoking, Kitchenette (with Sofabed)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking, Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Best Western Airport Inn & Suites Cleveland ratings based on 17 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Best Western Airport Inn & Suites Cleveland

Everyone (14) Couples (1) Family (2)
4 out of 5
Nothing stuck out either good or bad..............

Posted by on 16 Feb. 2020

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Comment from Hotel Management

19 Feb. 2020 by VJ

Dear Valued Guest, Thank you for taking time and leave your valued feedback for your recent visit with us.

5 out of 5
loved everything. about the property. except, the parking lot is on the small side.

Posted by , from DETROIT, MI on 29 Jan. 2020

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Comment from Hotel Management

8 Feb. 2020 by VJ

Dear Valued guest, Thank you for taking time and leave a feedback for your recent stay with us. I am happy to hear that you enjoyed your stayed. Parking lot issue please accept our apology. Come back and see us.

3 out of 5
Its ok if you're not there long. The staff was great.

Posted by on 1 Dec. 2019

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Comment from Hotel Management

2 Dec. 2019 by VJ

Dear Valued Guest, Thank you for taking time leave feedback for your recent stay with us. Come back and see us if you are in area again.

5 out of 5

Posted by on 13 Nov. 2019

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Comment from Hotel Management

13 Nov. 2019 by Danny J

Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Vijay Jadeja General Manager

4 out of 5
We truly enjoyed our recent stay. Location was key for this trip The staff we encountered, from the front desk, breakfast room and housekeeping were amazing and accommodating. Our room showed some extensive wear and tear, nothing to scare you off, but disappointing My favorite Best Western facility was on Highway 65, located in McGhee, Arkansas; it's now closed. So my new favorite is Brookpark, Ohio. Thank you and see you next year!

Posted by , from Massachusetts on 21 Oct. 2019

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Comment from Hotel Management

21 Oct. 2019 by Vern

Thank you for your feedback, please come see us again!

4 out of 5
the pool was filthy in disrepair and freezing. I chose this hotel for

Posted by on 14 Oct. 2019

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Comment from Hotel Management

15 Oct. 2019 by Vern

We are very sorry bout the pool, we are in the process of getting bids for repair. Thank you for your comments!

4 out of 5

Posted by on 14 Jul. 2019

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Comment from Hotel Management

15 Jul. 2019 by Vern

Thank you for your feedback, please come see us again!

5 out of 5
Friendly staff very helpful. Will definitely stay with you next time in Cleveland.

Posted by , from Sarasota,FL. on 21 Sep. 2018

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Comment from Hotel Management

25 Sep. 2018 by Vern - Sales

Thank you so much for staying with us! Please come back and see us again. Vern

1 out of 5

worst hotel I ever stayed in

Pros: U HAVE A LOT OF NERVE TO ASK READ MY EXPERIENCE
Cons: CLOSE IT DOWN
Location: ONE NITE STAY AND THAT WAS TO LONG
the window in the room was blacked out..i ask about why and was told because it overlooked the neighbors yard. the toilet had to be flushed twice. the blanket on the bed was all worn, which I took of the bed and slept only under a sheet. the carpeting in the room had stains and I work socks to move around the room. lite on the desk was not working. had a early flight and the breakfast room had no eggs. I asked and was told the truck never delivered the shuttle van passenger seat was torn and the foam rubber filling was on the seat and all over the floor board. I WILL NEVER STAY AT ANOTHER BEST WESTERN. I also asked the front desk if there were any cookies and was told the tour bus group took all of them and they did not have any back-up for the rest of the guests AGAIN I WILL SAY, NEVER AGAIN WILL I EVEN THINK OF STAYING AT A BEST WESTERN

Posted by , from CALIFORNIA on 21 Sep. 2016

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2 out of 5

2nd visit but likely last

2nd trip to the area. Stayed here 4-5 years ago in their standard room so decided to upgrade to suite with sitting area and fridge. Beds were double not queen. Sitting area was useless. The lamp wasn't plugged in because there was no plug in wall near it. Kitchen area had no plates, cutlery, etc. light switch to kitchen was wedged behind the fridge and when I finally managed to flip it on there was no light in the area to turn on. Kitchen window had a crack that ran the whole length of the window so not sure how safe it was. Couch and chair were very out dated and worn. There was black grime behind/beside the toilet and tub. You could tell where the housekeeping staff skipped over cleaning. The front desk staff at check in were helpful but unorganized and not everyone wore a uniform. Some were dressed in track pants, etc. gave an in professional appearance. Checkout person was quick, attentive and helpful. GM said good morning but didn't ask about our stay at all. Breakfast was ok. Nothing special but didn't stay there looking for a feast. The pool was over chlorinated and the towel rack had 2 towels. One I wasn't sure if it was clean or not but considering pool wasn't busy you would think there would be a few towels. Overall appearance of the building was outdated and looked like it needs some up keep. They did have a wet paint sign out but nothing looked like it was painted. Likely our last stay here. Would rate it as 2 stars max

Posted by , from leamington ont canada on 26 Aug. 2016

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About the Best Western Airport Inn & Suites Cleveland

Location 16501 Snow Rd, Brook Park, OH 44142

Property Features

Best Western Airport Inn & Suites Cleveland offers its guests an indoor pool and a 24-hour fitness center. WiFi is free in public spaces. There's an onsite 24-hour business center. Free breakfast is available daily. The business-friendly Best Western Airport Inn & Suites Cleveland also features multilingual staff, coffee/tea in a common area, and concierge services. Limited free parking is available on a first-come, first-served basis. This Brook Park hotel is smoke free.

  • 1 building
  • 64 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Free self parking , Free RV, bus, truck parking , Parking (limited spaces) , Offsite parking reservations required

Transport

  • Airport: Hopkins Intl. Airport (CLE) (3.4 km / 2.1 mi)
  • Parking: Free self parking and RV/bus/truck parking; extended parking available for a surcharge

Room Amenities

Best Western Airport Inn & Suites Cleveland offers 64 accommodations with safes and coffee/tea makers. Premium satellite television is provided. Refrigerators and microwaves are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 6 AM to 9 AM.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property does not offer airport transportation service on Sundays.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

It is property policy that all guests must wear a face mask within public areas of the property.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 10.0 per night.

Pet Policy

  • Pets: USD 20 per pet, per night (maximum USD 100 per stay), plus a deposit of USD 100.00 per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 80 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.The property affirms that it follows sanitization practices of We Care Clean (Best Western) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean - Best Western
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Extended parking fee: USD 7.00 per day
  • Pet deposit: USD 100.00 per stay
  • Pet fee: USD 20 per pet, per night (maximum USD 100 per stay)
  • Service animals are exempt from fees
  • Late check-out fee: USD 30.00 (subject to availability)
  • Crib (infant bed) fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Airport
  • Best Western Airport Inn
  • Best Western Airport Inn Cleveland Brook Park
  • Best Western Airport Inn Cleveland
  • Best Western Airport Cleveland Brook Park
  • Best Western Airport Cleveland
  • Best Western Brook Park
  • Best Western Airport Hotel Brook Park
  • Brook Park Best Western
  • & Suites Cleveland Brook Park
  • Best Western Airport Inn & Suites Cleveland Hotel
  • Best Western Airport Inn & Suites Cleveland Brook Park
  • Best Western Airport Inn & Suites Cleveland Hotel Brook Park

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.