Skip to main content
Beginning of main content
4.7 out of 5

"Friendly people that were a pleasure to work with. The hotel was clean and well maintained. " More

By a verified traveller on Thu 13 Jun 2019

Enter dates to see availability

Hotel Description

4-star spa hotel near Rocket Mortgage FieldHouse

Downtown Cleveland stay

Within a 10-minute walk of this Downtown Cleveland hotel, you'll find Cleveland Convention Center and Rocket Mortgage FieldHouse. Cleveland Arcade and JACK Cleveland Casino are also within half a mile (1 km).

Renovated in 2014

A full-service spa, 3 restaurants, and a health club are all featured at this smoke-free hotel. Traveling on business? Take advantage of the 15 conference rooms, business center, and valet parking. Relax with a drink at the bar/lounge and enjoy perks like free WiFi.

WiFi, refrigerators

The 400 guestrooms feature comforts like premium bedding and pillow menus, while refrigerators and coffee/tea makers offer the conveniences of home. Other amenities include WiFi, wired Internet, and LCD TVs with cable channels.

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$316* Per night/room 1 Jul. - 2 Jul.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Concierge Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, City View, Corner

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds, Lake View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Cleveland Marriott Downtown at Key Tower ratings based on 10 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Cleveland Marriott Downtown at Key Tower

Everyone (2)
5 out of 5

Posted by on 13 Nov. 2019

Was this review helpful to you?
5 out of 5

Posted by on 17 Jun. 2019

Was this review helpful to you?
5 out of 5
Friendly people that were a pleasure to work with. The hotel was clean and well maintained.

Posted by on 13 Jun. 2019

Was this review helpful to you?
5 out of 5

Close to business feels close to home

Pros: Quiet
This hotel sits squarely adjacent to Cleveland's downtown business district as well as the main highways. Having said that, once inside, it feels like you've arrived a world away from the hustle and bustle of the city: the spacious lobby allows for socializing or consulting the the helpful staff, the room I had felt cozy without seeming small or cramped in any way, and I enjoyed a lovely view of Lake Erie sans any traffic noise. The bed felt so comfortable I could have overslept every day deliberately. I would certainly choose this property again when business brings me to Cleveland.

Posted by , from Los Angeles, CA on 3 Feb. 2011

Was this review helpful to you?
4 out of 5

Great Place to Stay with Awesome Staff

Anytime we do an overnight visit to Cleveland we stay here. The rooms are clean, comfortable, and fairly large. They have recently updated the rooms as well with flat screen TVs and new bedding within the past few years. The hotel itself may not be set in the greatest part of town, but once inside you feel very secure. The fact that they have a valet service is nice so you don't have to be walking around an unknown part of town. They do charge for the valet service. I believe it's around $25 a day. You can't beat the quality of the rooms for the price. I would recommend this hotel to families, business travelers, and couples as well.

Posted by on 5 Dec. 2008

Was this review helpful to you?
5 out of 5

Great Location and a Great Value for the price

This hotel is in the perfect location....within walking distance to many attractions, restaurants, malls, and parks. Very nice part of the city..... The only downside is paying for parking.....*night...and also paying for wireless internet...* per 24 hours.

Posted by on 7 Aug. 2008

Was this review helpful to you?
5 out of 5

Worth every penny!

This hotel is located very close to so many things which made it possible for us to walk and not have to rent a car. The staff were exceptional; we felt welcome from the moment we approached the hotel to the moment we checked out. We had a drink in the bar, but did not eat at the hotel. It's a beautiful place to stay and we will definitely be coming back!

Posted by on 21 Dec. 2007

Was this review helpful to you?
3 out of 5

Beware Downtown Cleveland

Recent trip to Cleveland turned out to be quite a challenge! All of the Public Square area is under major construction. What should have been an easy trip from the airport to downtown via the RTA Rail turned out to be a lesson in dodging potholes, navigating fences, blocked streets and poor access to transit \n \nThe hotel staff were okay, except for the two gentlemen who ignored me while I was standing in line to check in, and the housekeeper who thought my room was to be cleaned completely because "it was so clean--until I opened the closet!" by then she had emptied the contents of the in-room fridge--with of course no offer to see that things were replaced. \n \nHad the breakfast buffett on Sunday morning, was quite good and an exceptional value at $* vs. the $* listed on the menu--perhaps the discount was given to make up for the exceptionally poor service of the wait staff? \n \nThere isn't much to do in downtown Cleveland on the weekends, though I did catch "The Lion King" at nearby (15 min walk) to Playhouse Square on Sunday evening. \n \nUpon trying to check out on Monday morning, after calling from the front desk to have someone come to the counter with no response, I had to locate a house phone to call for assistance. \n \nOverall not a bad experience, but not one of the best. \n \nCleveland does offer many cultural sites, none of which are made easy to reach with public transportation

Posted by on 31 Aug. 2007

Was this review helpful to you?
5 out of 5

Great rooms, great staff, great location - everything you'd want

This was a fantastic hotel to stay in in Cleveland. It was located right downtown with easy access to the Rock and Roll Hall of Fame, Browns Stadium, and public transportation to anywhere else you need to go. The staff was very nice and helpful. The rooms were clean and the beds were incredibly comfy. I had a great stay and would not hesitate to stay again.

Posted by on 27 Jul. 2007

Was this review helpful to you?
5 out of 5

Great place to stay!

This hotel was the perfect choice for our weekend getaway in Cleveland. Its closeness to the Cleveland Rapid Transit station meant we didn't need to rent a car for our visit! Baseball, Rock and Roll and Warehouse District Restaurants were all within easy walking distance. The concierge was extremely helpful with directions and dining recommendations.

Posted by on 19 Jun. 2007

Was this review helpful to you?

About the Cleveland Marriott Downtown at Key Tower

Location 1360 West Mall Drive, Cleveland, OH 44114

Property Features

Cleveland Marriott Downtown at Key Tower offers its guests a full-service spa and a health club. There are 3 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business center on site. Event space at this hotel measures 385 square feet (36 square meters) and includes conference space. Spa services, a library, and multilingual staff are also featured at the business-friendly Cleveland Marriott Downtown at Key Tower. For a fee, parking is available. A complete renovation of Cleveland Marriott Downtown at Key Tower was completed in January 2014. This 4-star Cleveland hotel is smoke free.

  • 1 building
  • 400 guestrooms or units
  • 25 levels
  • 3 dining venues
  • 385 sq ft of conference space
  • 36 sq m of conference space
  • Built in 1991
  • Bar or lounge
  • Deli
  • Business facilities
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Library
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Refrigerator


Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi


Valet parking (surcharge)


  • Airport: Cleveland, OH (CLE-Hopkins Intl.) (20.3 km / 12.6 mi)
  • Train station: Cleveland Station (2.7 km / 1.7 mi)
  • Metro station: Tower City-Public Square Station (0.8 km / 0.5 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Cleveland Marriott Downtown at Key Tower offers 400 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This Cleveland hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. A nightly turndown service is provided and housekeeping is offered daily.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Greatroom - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Public Square Pantry - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Open daily.

Il Venetian - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Deep tissue massage
  • Steam room in spa
  • Number of treatment rooms 5
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Ayurvedic treatments
  • Massages

Hotel Policies


  • Check-in time starts at 4 PM
  • Check-in time ends at midnight


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.

Pet Policy

  • No pets allowed, but service animals are welcome


Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • UnionPay


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 17.95 per night (rates may vary)
  • Valet parking fee: USD 35.00 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cleveland Marriott Downtown Key Center
  • Key Marriott
  • Marriott Key
  • Marriott Key Hotel
  • Marriott Key Hotel Cleveland Downtown Center
  • Cleveland Marriott Downtown Key Center Hotel
  • Marriott Downtown Key Center Hotel
  • Marriott Downtown Key Center
  • Cleveland Marriott Downtown At Key Center Ohio
  • Marriott Cleveland Downtown At Key Hotel Cleveland
  • Cleveland Marriott Downtown at Key Center
  • Cleveland Marriott Downtown at Key Tower Hotel
  • Cleveland Marriott Downtown at Key Tower Cleveland
  • Cleveland Marriott Downtown at Key Tower Hotel Cleveland

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing
There was an error importing /Cleveland-Hotels-Cleveland-Marriott-Downtown-at-Key-Tower.h23199-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.