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Cleveland Marriott Downtown at Key Tower

4.0 star property
4-star spa hotel near Huntington Bank Field

Choose dates to view prices

Photo gallery for Cleveland Marriott Downtown at Key Tower

3 restaurants, breakfast, lunch, dinner served; American cuisine
Creator video
Body treatments, deep-tissue massages, body wraps, body scrubs, facials
Coffee shop
Lounge

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Bar
  • Room service

Explore the area

View in a map
1360 West Mall Drive, Cleveland, OH, 44114
  • Place, JACK Cleveland Casino
    ‪5 min walk‬
  • Place, Huntington Bank Field
    ‪8 min walk‬
  • Place, Rock and Roll Hall of Fame
    ‪11 min walk‬
  • Airport, Cleveland, OH (CLE-Hopkins Intl.)
    ‪19 min drive‬

Room options

View all photos for Club Room, 2 Double Beds, Non Smoking, Lake View

Premium bedding, in-room safe, desk, blackout drapes

Club Room, 2 Double Beds, Non Smoking, Lake View

9.4 out of 10
Exceptional
(10 reviews)
  • 22 sq m
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Corner

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Non Smoking, Corner

8.8 out of 10
Excellent
(12 reviews)
  • 22 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Double Beds, Non Smoking

9.4 out of 10
Exceptional
(21 reviews)
  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(33 reviews)
  • 22 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Non Smoking, Corner (Lake View)

Premium bedding, in-room safe, desk, blackout drapes

Club Room, 1 King Bed, Non Smoking, Corner (Lake View)

8.0 out of 10
Very good
(7 reviews)
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Non Smoking

Premium bedding, in-room safe, desk, blackout drapes

Club Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 22 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Non Smoking

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 Bedroom, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 1 King Bed, Non Smoking, Lake View

Premium bedding, in-room safe, desk, blackout drapes

Club Room, 1 King Bed, Non Smoking, Lake View

10.0 out of 10
Exceptional
(5 reviews)
  • 22 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 Double Bed, Non Smoking, Corner

Premium bedding, in-room safe, desk, blackout drapes

Club Room, 1 Double Bed, Non Smoking, Corner

  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Room, 1 Double Bed, Non Smoking, Corner

Premium bedding, in-room safe, desk, blackout drapes

Club Room, 1 Double Bed, Non Smoking, Corner

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, 1 Bedroom (Mobility Accessible, Tub)

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 Bedroom (Mobility Accessible, Tub)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds (Hearing Accessible)

Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Double Beds (Hearing Accessible)

8.0 out of 10
Very good
(2 reviews)
  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Mobility Accessible, Tub)

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed (Mobility Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • 22 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Hearing Accessible)

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed (Hearing Accessible)

9.4 out of 10
Exceptional
(3 reviews)
  • 22 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 22 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Lake View (Hearing Accessible)

Premium bedding, in-room safe, desk, blackout drapes

Club Room, 1 King Bed, Lake View (Hearing Accessible)

  • 22 sq m
  • Sleeps 4
  • 1 King Bed

Club Studio Suite, 1 Bedroom, Non Smoking

  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking | Living room

Suite, 1 Bedroom, Non Smoking

  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 Bedroom, Non Smoking

Premium bedding, in-room safe, desk, blackout drapes

Presidential Suite, 1 Bedroom, Non Smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, blackout drapes

Club Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

Cleveland

Downtown Cleveland stay.Within a 15-minute walk of this Downtown Cleveland hotel, you'll find Huntington Bank Field and Rock and Roll Hall of Fame. Cleveland Mall and Key Tower are also within half a mile (1 km).

What's nearby

  • Huntington Convention Center of Cleveland - 3 min walk - 0.3 km
  • JACK Cleveland Casino - 5 min walk - 0.4 km
  • Huntington Bank Field - 8 min walk - 0.7 km
  • Rock and Roll Hall of Fame - 11 min walk - 1.0 km
  • Progressive Field - 11 min walk - 1.0 km

Getting around

  • Tower City-Public Square Station - 10 min walk
  • Cleveland Station - 14 min walk
  • Cleveland Hopkins International Airport (CLE) - 16 min drive

Restaurants

  • ‪Eliot's Bar - ‬4 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Rising Star Coffee Roasters - ‬4 min walk
  • ‪Paradiso Cafe - ‬5 min walk
  • ‪Il Venetian - ‬2 min walk

About this property

Cleveland Marriott Downtown at Key Tower

4-star spa hotel near Huntington Bank Field
Cleveland Marriott Downtown at Key Tower offers its guests a full-service spa and a health club. There are 3 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 17918 square feet (1665 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and a garden are also featured at the business-friendly Cleveland Marriott Downtown at Key Tower. For a fee, parking is available.

This 4-star Cleveland hotel is smoke free.

  • 1 building
  • 400 guestrooms or units
  • 25 levels
  • 3 dining venues
  • 17918 sq ft of conference space
  • 1665 sq m of conference space
  • Built in 1991
  • Deli
  • Conference space
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
Cleveland Marriott Downtown at Key Tower offers 400 accommodations with laptop-compatible safes and complimentary bottled water. Beds feature premium bedding. A pillow menu is available. This Cleveland hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge.

Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered on request and change of bedsheets can be requested.

Guests can pamper themselves with a trip to the onsite spa, which has 5 treatment rooms. Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including Ayurvedic. The spa is open select days.

Similar properties

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Hilton Cleveland Downtown
  • Pool
  • Pet-friendly
  • Restaurant
  • Air conditioning
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The price is CA $206
CA $242 total
includes taxes & fees
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Property amenities

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Mini-fridge
  • Snack bar/deli

Internet

  • Available in all rooms: WiFi (USD 14.95 per day)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (USD 25.99 per day)
  • Covered valet parking on site (USD 48 per day; includes in/out privileges)

Food and drink

  • 3 restaurants
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Fitness classes
  • Full-service spa
  • Health club

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Ceiling hoist
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • Cable/satellite channels

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Meal delivery service
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30 per day.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 14.95 per day (rates may vary)
  • Covered self parking fee: USD 25.99 per day
  • Covered valet parking fee: USD 48.00 per day (in/out privileges)
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. Guests can access their rooms with a mobile device.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cleveland Marriott Downtown Key Center
Key Marriott
Marriott Key
Marriott Key Hotel
Marriott Key Hotel Cleveland Downtown Center
Cleveland Marriott Downtown Key Center Hotel
Marriott Downtown Key Center Hotel
Marriott Downtown Key Center
Cleveland Marriott Downtown At Key Center Ohio
Marriott Cleveland Downtown At Key Hotel Cleveland
Cleveland Marriott Downtown at Key Center
Cleveland Marriott Downtown at Key Tower Hotel
Cleveland Marriott Downtown at Key Tower Cleveland
Cleveland Marriott Downtown at Key Tower Hotel Cleveland

Reviews

Cleveland Marriott Downtown at Key Tower Reviews

8.8

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 625 out of 1000 reviews
Rating 8 - Good. 217 out of 1000 reviews
Rating 6 - Okay. 83 out of 1000 reviews
Rating 4 - Poor. 37 out of 1000 reviews
Rating 2 - Terrible. 38 out of 1000 reviews

Reviews

10/10 Excellent

Mary Beth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Easy check in!
Stayed 1 night in Sep 2025

8/10 Good

Maureen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful. The location was great. The shower was old and hard to use.
Stayed 1 night in Jul 2025

10/10 Excellent

Omesh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My sister and I enjoyed our stay and our trip to the Rock and Roll HOF. The hotel and staff were great.
Stayed 2 nights in Jul 2025

10/10 Excellent

Andrew, Euclid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My overnight stay was very nice! Mary took really great care of me when she checked me in and gave me a room high enough to have a better view. The breakfast was good. The area and location was great. I just wish the parking was better!
Stayed 1 night in Jul 2025

10/10 Excellent

Joseph

Stayed 1 night in Jul 2025

6/10 Okay

Devon

Stayed 1 night in Jul 2025

10/10 Excellent

Lisa

Liked: Cleanliness
Stayed 1 night in Jul 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very upscale hotel. One of the nicer ones we’ve ever stayed at.
Stayed 4 nights in Jul 2025

10/10 Excellent

Daniel

Stayed 3 nights in Jun 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Matthew

Excellent hotel
Stayed 1 night in Apr 2025

10/10 Excellent

Kelly

Stayed 1 night in Jul 2025

10/10 Excellent

Esther

Stayed 3 nights in Jun 2025

10/10 Excellent

EDGAR

Stayed 1 night in Jun 2025

10/10 Excellent

Amy Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Donerik

Business traveller
Liked: Cleanliness, amenities
Great service all the way around.
Stayed 1 night in Jun 2025

10/10 Excellent

Margaret

Stayed 1 night in Feb 2025

10/10 Excellent

Makhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed 3 nights in May 2025

6/10 Okay

Jaclyn

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2025

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exactly what you expect from a Marriott Hotel…quality.
Stayed 4 nights in May 2025

10/10 Excellent

James, Lawrenceville

Stayed 3 nights in May 2025

6/10 Okay

Lee

Food was great. Customer service was good overall, until we notified the front desk that there was underwear and socks left in our room from a previous guest? This was concerning to us as well as possible blood spots on the bathroom door frame. Front desk made aware of these discoveries and was shown pictures of our concerns, but offered no remedy except to note it and speak with a manager. I truly expect more from Marriott. Do better. This room was over $500/night and we have to wonder if it was even cleaned properly before we arrived .
Stayed 2 nights in May 2025

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to stadium and Rock Hall
Stayed 1 night in May 2025

8/10 Good

Chester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I've got to stay there again

Check in was a challenge because there was a Marathon planned for the next day. Once I got there checked in was good and the underground parking was convenient. The decor is dated but the staff was friendly and the breakfast was tasty. The location was great
Stayed 1 night in May 2025