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Crowne Plaza Cleveland Airport by IHG

3.5 star property
Enjoy the indoor pool at this 3.5-star Middleburg Heights hotel

Choose dates to view prices

Photo gallery for Crowne Plaza Cleveland Airport by IHG

Indoor pool
Exterior
Breakfast, lunch, dinner served; Italian cuisine
Bar (on property)
Terrace/patio

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Breakfast available
  • Parking available
  • Room service
  • Gym

Explore the area

View in a map
7230 Engle Rd, Middleburg Heights, OH, 44130
  • Southwest General Health Center
    ‪11 min walk‬
  • Baldwin Wallace College
    ‪3 min drive‬
  • I-X Center
    ‪7 min drive‬
  • Cleveland, OH (CLE-Hopkins Intl.)
    ‪6 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub)

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed

8.0 out of 10
Very good
(36 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 2 Queen Beds

  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

1 bedroom, premium bedding, in-room safe, desk

Standard Room

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Balcony

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed, Balcony

9.0 out of 10
Wonderful
(2 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible Bathtub (Communications)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible Bathtub (Communications)

  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Roll-in Shower (Communications)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 Queen Bed, Roll-in Shower (Communications)

  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

Middleburg Heights

In suburbs.You'll find Southwest General Health Center and Baldwin Wallace College within 2 miles (3 km) of this hotel. Mill Stream Run Reservation and Rocky River Reservation are also within 3 miles (5 km).

What's nearby

  • Southwest General Health Center - 11 min walk - 1.0 km
  • Baldwin Wallace College - 3 min drive - 2.2 km
  • I-X Center - 7 min drive - 5.0 km
  • NASA Glenn Research Center - 10 min drive - 11.3 km
  • Cleveland Metroparks Zoo - 14 min drive - 19.4 km

Getting around

  • Brookpark Station - 12 min drive
  • Cleveland Station - 24 min drive
  • Cleveland Hopkins International Airport (CLE) - 12 min drive

Restaurants

  • ‪Raising Cane's Chicken Fingers - ‬6 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪McDonald's - ‬5 min walk
  • ‪7 Brew Coffee - ‬4 min walk
  • ‪Fat Head's Brewery - ‬16 min walk

About this property

Crowne Plaza Cleveland Airport by IHG

Enjoy the indoor pool at this 3.5-star Middleburg Heights hotel
Crowne Plaza Cleveland Airport by IHG offers its guests an indoor pool, a sauna, and a 24-hour fitness center. There's a restaurant on site, as well as a snack bar/deli. Business amenities include a 24-hour business center and meeting rooms.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 11 square feet (1 square meters) and includes a conference center. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Crowne Plaza Cleveland Airport by IHG. An area shuttle within 5 mi and a roundtrip airport shuttle (available 24 hours) are free. Free self parking is available.

This 3.5-star Middleburg Heights hotel is smoke free.

  • 1 building
  • 238 guestrooms or units
  • 5 levels
  • Meeting rooms
  • 11 sq ft of conference space
  • 1 sq m of conference space
  • Deli
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Dining venue
Crowne Plaza Cleveland Airport by IHG offers 238 accommodations with safes and complimentary newspapers. Beds feature premium bedding. 32-inch LCD televisions come with premium digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Languages

English, Spanish

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  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
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CA $104 total
includes taxes & fees
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Property amenities

Family friendly

  • Free area shuttle
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour free roundtrip airport shuttle
  • Free area shuttle up to 5 mi
  • Free self parking on site
  • Extended parking on site (surcharge)

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 12.95 for adults and USD 7.95 for children
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • 32-inch LCD TV with premium digital channels

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 25.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 12.95 for adults and USD 7.95 for children
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cleveland Airport Crowne Plaza
Crowne Plaza Cleveland Airport
Crowne Plaza Hotel Cleveland Airport
Crowne Plaza Hotel Cleveland Airport Middleburg Heights, Ohio
Crowne Plaza Middleburg Heights
Crowne Plaza Cleveland Airport Hotel Middleburg Heights
Crowne Plaza Cleveland Airport Hotel
Crowne Plaza Cleveland Airport Middleburg Heights
Crowne Plaza Cleveland Airport Middleburg Heights, Ohio

Crowne Plaza Cleveland Airport by IHG Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 362 out of 1019 reviews
Rating 8 - Good. 274 out of 1019 reviews
Rating 6 - Okay. 146 out of 1019 reviews
Rating 4 - Poor. 120 out of 1019 reviews
Rating 2 - Terrible. 117 out of 1019 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Connie

Stayed 2 nights in Jul 2025

8/10 Good

Jennifer

Stayed 1 night in May 2025

10/10 Excellent

Christina

Stayed 3 nights in May 2025

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

Devin

Stayed 1 night in May 2025

4/10 Poor

Ty

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

4/10 Poor

wanda

Business traveller
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2025

4/10 Poor

Amanda

Travelled with family, Business traveller
Liked: Amenities
Disliked: Staff & service
Had difficulties checking into my room and the staff at the front desk didn’t really seem to want to help. No smile or greeting when I walked in. I honestly think he just didn’t want to be there. I ended up having to get the room switched and ended up with a room without a balcony so I was pretty disappointed. After a long day of travel it was pretty frustrating to have to deal with complications and staff that was unfriendly. The room was okay but the carpet seemed like it was dirty and the bathroom had mold on the ceiling. The bed was comfortable and the room temperature was easy to adjust. The restaurant has a buffet breakfast but the food was terrible. I probably wouldn’t stay again.
Stayed 1 night in May 2025

6/10 Okay

Jason

Travelled with family
They have 3 elevators but only one worked and that one didn’t work properly.
Stayed 2 nights in May 2025

10/10 Excellent

Krishna

Stayed 1 night in May 2025

4/10 Poor

Craig A

Disliked: Property conditions & facilities, room comfort

Mistake

Uncomfortable chairs & bed. Either hot, cold or both at all times. Poor layout of bathroom made shaving awkward. Breakfast was neither warm nor tasty. Won’t stay at this chain again.
Stayed 1 night in May 2025

2/10 Terrible

Ayris

Stayed 1 night in May 2025

4/10 Poor

JAmes

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

amy

Travelled with group
Liked: Staff & service
Stayed 1 night in May 2025

10/10 Excellent

Markus

Stayed 1 night in Apr 2025

10/10 Excellent

Mary

Stayed 1 night in Apr 2025

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort

Needs some work

This hotel needs some work - the elevators were either broken or on the verge of same, the room was dirty, the air conditioning didn't work properly, and like most hotel chains now, they were short staffed - this is not their fault - it's clearly so the higher-ups at the corporation don't have to lower their generous compensations while everyone else suffers during these challenging economic times. Definitely needs some work!
Stayed 2 nights in Apr 2025

4/10 Poor

Clifford

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Black mold on bathroom ceiling, curtain's stained. TV had horrible picture/reception
Stayed 2 nights in Apr 2025

4/10 Poor

Robert

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Buyer beware

The pool is ice cold. Breakfast is not free, so don't make the same mistake that we made. The room did not have shampoo or even hand soap. There was a dirty washcloth stuffed into the cubby next to the toilet. Hotel is very dated. Barely any support from the front desk. The shower was hot and the bed was comfortable. That's about it.
Stayed 2 nights in Apr 2025

6/10 Okay

William, Lewis Center

Travelled with family
Disliked: Staff & service, amenities
Older property. Understaffed. Front desk took 20 minutes to check in 2 people. Keys didn’t work. 3 separate room of people were standing in the hallway trying to access rooms but no ones keyed worked. Bartender was good. Random stains and such around property and in rooms. Several in party commented that it felt like the property was moving. You welt swaying while standing still like in a cruise ship. 2 of 3 elevators were out of service. People had to use a microwave in the lobby as there were none in the rooms.
Stayed 1 night in Apr 2025

2/10 Terrible

Jeffery

Disliked: Cleanliness
Stayed 1 night in Apr 2025

8/10 Good

Mary Jo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shuttle service was great since we got in so late. Front desk was friendly. Breakfast and service personnel were great. Only 1 elevator was working. Rooms need some updating. We had only gel soap. No regular soap for hands and no hair conditioner.
Stayed 1 night in Apr 2025

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was very nice. Getting to and from the airport was easy and quick. The restaurant offered a variety of food and all of it was good. This was my second stay and I will stay there again.
Stayed 1 night in Apr 2025

2/10 Terrible

Josephine

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
This hotel is in need of some love and care. It needs a refurbishment and money spent on it. The staff are nice, especially in the restaurant and bar, but we had issues at check in (we were sent to a room that had not been cleaned then had to get our keys to the next one re-set three times) and the elevators mostly are out of order, also we had coffee pods in our room but no machine. Overall, we were disappointed in this from a Crown Plaza, which is usually a reliable chain.
Stayed 1 night in Apr 2025