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4.3 out of 5

"Wish there was more than valet parking AT the hotel, but it was a great place, a great stay, everything was wonderful! " More

By a verified traveller on Tue 10 Mar 2020

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Hotel Description

3.5-star hotel near Cleveland Public Library

Downtown Cleveland stay

Within a 10-minute walk of this Gateway District hotel, you'll find Cleveland Public Library and Rocket Mortgage FieldHouse. Also, Cleveland State University is within half a mile (1 km) and Progressive Field is within 2 miles (3 km).

Free area shuttle

This hotel features a 24-hour fitness center, a spa tub, and a restaurant. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Enjoy the sauna and perks like a free area shuttle.

Free WiFi, comfy beds

The 205 guestrooms have TVs with cable channels and offer free WiFi and pillowtop beds. Other amenities include room service, coffee/tea makers, and hair dryers.

Room, 2 Double Beds, Accessible, Non Smoking (Mobility, Bathtub)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed with Sofa bed, Non Smoking (Worklife)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking (Worklife)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking (Bathtub, Worklife)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Crowne Plaza Cleveland at Playhouse Square ratings based on 14 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Crowne Plaza Cleveland at Playhouse Square

Everyone (7) Couples (2) Family (6)
5 out of 5
Wish there was more than valet parking AT the hotel, but it was a great place, a great stay, everything was wonderful!

Posted by , from Pittsburgh, PA on 10 Mar. 2020

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Comment from Hotel Management

13 Mar. 2020 by Jasmine

Thanks for rating our hotel!

3 out of 5
Well upon check-in when asking about the hot tub and pool and the facilities was towed out of the hot tub broke yesterday I said that was the main reason I booked your hotel for the hot tub pool and sauna is it oh sorry I probably won't be working till Monday then upon visiting the pool area it was extremRly loud and unappealing due to many screaming children so we took a total pass on that the hot tub was disgusting looks like it had been broken for sometime the rooms were nice seemed very clean until I dropped something and looked under the vanity in the bathroom and pulled out this forgotten product of someone else's and it was a sex toy cleaner , which I know it's not your fault but it is your cleaning stuff's fault for not getting it out of there when the other gas left a bit unsavory to go to bed in that bed needless to say in the morning due to the time change of course we lost an hour there we caught the tail end of the buffet which I paid for it was rather sparse so all in all it is hard to read the whole experience the one thing that was great was the closeness to the restaurant we had Reservations Cibreo into the theater where we saw Joe Bonamassa I would try your facility again but I somewhat expect some sort of a refund for your broken down hot tub and pour cleanliness or I will not stay with you again

Posted by on 10 Mar. 2020

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Comment from Hotel Management

13 Mar. 2020 by Jasmine

Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

3 out of 5
I didn’t like how the first room I was put in had bed bugs.

Posted by on 27 Feb. 2020

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Comment from Hotel Management

2 Mar. 2020 by Jasmine

I apologize about the issue you encountered during your stay. Please rest assured that we have addressed the situation to ensure it is solved.

4 out of 5
Restaurant only had 4:15 pm reservations available but was empty for the first hour we were there. No happy hour. Our rooms were not together and I had booked way in advance. Disappointing for cost

Posted by on 16 Feb. 2020

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Comment from Hotel Management

16 Feb. 2020 by Jasmine

We do have a happy hour Monday - Friday from 3 PM - 5:30 PM. I apologize about the room placement. Rooms are not assigned until day of arrival, and we must have knowledge of your preference to accommodate requests.

3 out of 5

Posted by on 12 Feb. 2020

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Comment from Hotel Management

14 Feb. 2020 by Jasmine

Thank you for rating our hotel.

5 out of 5
As long as you do the research nothing comes as as surprise. Close to a lot of good dining spots and the gym and pool were good. Would stay here again.

Posted by on 11 Nov. 2019

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Comment from Hotel Management

12 Nov. 2019 by Jasmine

Thank you for taking the time to write us a review! We are glad you enjoyed your visit with us and look forward to your next stay!

5 out of 5
Cozy and low key! Staff was very helpful. Close to many places.

Posted by on 27 Oct. 2019

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Comment from Hotel Management

28 Oct. 2019 by Jasmine

Thank you for taking the time to write us a review! We are glad you enjoyed your stay!

5 out of 5

Posted by on 20 Oct. 2019

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Comment from Hotel Management

21 Oct. 2019 by Jasmine

Thank you for taking the time to rate our hotel! We appreciate your feedback.

4 out of 5

Posted by on 21 Jun. 2019

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Comment from Hotel Management

24 Jul. 2019 by Jasmine - FOM

Thank you for taking the time to rate us! I’m so glad you enjoyed your experience!

4 out of 5
Fantastic location! Lighting in bathroom and toiletries could be better.

Posted by on 15 Jun. 2019

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Comment from Hotel Management

24 Jul. 2019 by Jasmine - FOM

Thank you for taking the time to rate us! I’m so glad you enjoyed your experience!

About the Crowne Plaza Cleveland at Playhouse Square

Location 1260 Euclid Ave, Cleveland, OH 44115

Property Features

Crowne Plaza Cleveland at Playhouse Square offers its guests a spa tub, a sauna, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 13079 square feet (1215 square meters) and includes conference space. A terrace, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly Crowne Plaza Cleveland at Playhouse Square. A free area shuttle within 5 miles is available. Parking is available for a fee. This 3.5-star Cleveland hotel is smoke free.

  • 205 guestrooms or units
  • 13 levels
  • 13079 sq ft of conference space
  • 1215 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Hopkins Intl. Airport (CLE) (19.7 km / 12.2 mi)
  • Train station: Cleveland Station (3.3 km / 2.1 mi)
  • Property shuttles: Free area shuttle within 5 miles
  • Parking: Valet parking available for a surcharge

Room Amenities

Crowne Plaza Cleveland at Playhouse Square offers 205 accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. Televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This Cleveland hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily. Renovation of all guestrooms was completed in July 2016.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:00 AM to 10:30 AM.

Ghost Light Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it follows sanitization practices of Clean Promise (IHG) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Number of children who can stay free - 2
  • gap period enforced between guest stays 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 14.95 per person (approximately)
  • Valet parking fee: USD 37 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Wyndham Cleveland Playhouse Square
  • Wyndham Playhouse
  • Wyndham Playhouse Square
  • Wyndham Playhouse Square Hotel
  • Wyndham Playhouse Square Hotel Cleveland
  • Cleveland Wyndham
  • Wyndham Cleveland At Playhouse Square Hotel Cleveland
  • Wyndham Cleveland At Playhouse Square Ohio
  • Wyndham Cleveland Playhouse Square Hotel
  • Crowne Plaza Cleveland Playhouse Square Hotel
  • Crowne Plaza Cleveland Playhouse Square
  • Crowne Plaza Cleveland at Playhouse Square Hotel
  • Crowne Plaza Cleveland at Playhouse Square Cleveland
  • Crowne Plaza Cleveland at Playhouse Square Hotel Cleveland

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.