"Some of the pillow-covers were crumpled etc. I hope they were fresh! Thanks. " More
Downtown Cleveland stay
Within a 10-minute walk of this Gateway District hotel, you'll find Free Stamp and Cleveland Public Auditorium. Cleveland Convention Center and Rocket Mortgage FieldHouse are also within half a mile (1 km).
Free breakfast
This hotel doesn't skimp on freebies - guests receive free full breakfast and free WiFi. Traveling on business? Take advantage of the 24-hour business center, express check-out, and valet parking. There's a fitness center on site, and a 24-hour front desk and dry cleaning are also provided.
Free Internet, LCD TVs
The 194 guestrooms offer free WiFi and free wired Internet, LCD TVs with cable channels, and coffee/tea makers. Other amenities include free local calls, hair dryers, and safes.
17 Sep. 2020 by GM
Dear Deb, Thank you for taking the time to share your review. I'm very sorry about our expired yogurt. Upon check-in a credit card is required for room, tax & incidentals; an authorization occurs to be sure funds are available, but the card is not charged. The balance of this authorization is released upon your departure. I’m sorry that this was not effectively communicated and for any frustration caused. Again, on behalf of the staff and management - I offer our apologies. Sincerely, Lou Bober General Manager
3 Sep. 2019 by GM
Dear Anonymous, Thank you for your time in reviewing our hotel. We strive to provide a WOW experience, so I regret that your visit was just okay. I'm sorry that our complimentary breakfast was not to your liking. We appreciate your patronage and hope to impress on a return visit. Sincerely, Lou Bober General Manager
26 Mar. 2019 by GM
Dear Traveler, I’m sorry that our service and amenities were not to your liking; please forgive us. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages improvement for future stays. Thank you for taking the time to share your review with us. Sincerely, Lou Bober General Manager
A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Free breakfast is available daily. Event space at this hotel measures 1200 square feet (111 square meters) and includes conference space. The business-friendly Hampton Inn Cleveland Downtown also features a fitness center, coffee/tea in a common area, and complimentary newspapers in the lobby. For a fee, parking is available. This 3-star Cleveland hotel is smoke free.
Available in all rooms: Free WiFi , Free wired Internet
Available in some public areas: Free WiFi
Valet parking (surcharge)
Hampton Inn Cleveland Downtown offers 194 accommodations with safes and coffee/tea makers. 25-inch LCD televisions come with premium cable channels. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
Guests are served free full breakfast daily from 6 AM to 10 AM.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
