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Waterloo Suites Hotel, Trademark Collection by Wyndham

2.5 star property
Hotel near University of Waterloo in Waterloo

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Photo gallery for Waterloo Suites Hotel, Trademark Collection by Wyndham

Lobby
Microwave, coffee/tea maker
Lobby
Deluxe Room, Multiple Beds, Non Smoking
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
547 King St N, Waterloo, ON, N2L5Z7
  • Place, Conestoga Mall
    ‪3 min walk‬
  • Place, St Jacobs Farmers Market
    ‪3 min drive‬
  • Place, University of Waterloo
    ‪5 min drive‬
  • Airport, Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪18 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Non Smoking

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed with Sofa bed, Non Smoking

7.0 out of 10
Good
(26 reviews)
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, Multiple Beds, Non Smoking

Deluxe Room, Multiple Beds, Non Smoking

Deluxe Room, Multiple Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed with Sofa bed, Non Smoking

8.0 out of 10
Very good
(5 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed, Non Smoking

Superior Room, 1 Queen Bed with Sofa bed, Non Smoking

Superior Room, 1 Queen Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

7.2 out of 10
Good
(5 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Business Suite, 1 King Bed with Sofa bed, Non Smoking

Business Suite, 1 King Bed with Sofa bed, Non Smoking

Business Suite, 1 King Bed with Sofa bed, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Apartment, 1 King Bed with Sofa bed, Non Smoking (Suite)

Premium bedding, down comforters, pillowtop beds, in-room safe

Apartment, 1 King Bed with Sofa bed, Non Smoking (Suite)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Mobility Accessible, Non Smoking (Roll-In Shower)

Suite, 1 King Bed with Sofa bed, Mobility Accessible, Non Smoking (Roll-In Shower)

Suite, 1 King Bed with Sofa bed, Mobility Accessible, Non Smoking (Roll-In Shower)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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  • Pet friendly
  • Free WiFi
  • Restaurant
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4.5 out of 5, Wonderful, 1,003 reviews
The price is CA $144
CA $169 total
includes taxes & fees
Jan 8 - Jan 9
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About the area

Waterloo

In shopping district.Within a 10-minute walk of the hotel, you'll find Conestoga Mall and City of Waterloo Museum. Max's Golf Centre and Waterloo Central Railway are also within 2 miles (3 km).

What's nearby

  • Conestoga Mall - 3 min walk - 0.3 km
  • St. Jacobs Outlets - 3 min drive - 2.6 km
  • St Jacobs Farmers Market - 3 min drive - 2.6 km
  • St. Jacobs Market District Visitor Information Centre - 3 min drive - 2.6 km
  • University of Waterloo - 5 min drive - 2.9 km

Getting around

  • Kitchener Station - 8 min drive
  • Toronto Pearson Intl. Airport (YYZ) - 63 min drive

Restaurants

  • ‪Taco Bell - ‬10 min walk
  • ‪Tim Hortons - ‬10 min walk
  • ‪Mado - ‬4 min walk
  • ‪Nespresso Boutique - ‬8 min walk
  • ‪Tim Hortons - ‬6 min walk

About this property

Waterloo Suites Hotel, Trademark Collection by Wyndham

Hotel near University of Waterloo in Waterloo
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 398 square feet (37 square meters) and includes conference space. The business-friendly Waterloo Suites Hotel, Trademark Collection by Wyndham also features a fitness center, coffee/tea in a common area, and laundry facilities. Self parking is free.

This Waterloo hotel is smoke free.

  • 1 building
  • 104 guestrooms or units
  • 6 levels
  • Meeting rooms
  • 398 sq ft of conference space
  • 37 sq m of conference space
  • Built in 1986
  • Continental breakfast (free)
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Waterloo Suites Hotel, Trademark Collection by Wyndham offers 104 accommodations with safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 42-inch LCD televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Similar properties

Free daily buffet breakfast
Hampton Inn & Suites by Hilton Waterloo St. Jacobs
  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.5 out of 5, Wonderful, 1,152 reviews
The price is CA $111
CA $130 total
includes taxes & fees
Jan 25 - Jan 26
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Property amenities

Family friendly

  • Crib (surcharge)
  • In-room microwave
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:30 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (42 inch wide door)
  • Front entrance ramp
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)

Room amenities

Entertainment

  • 42-inch LCD TV with cable channels

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Down comforter
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20.0 per stay.
  • Cribs (infant beds) are available for CAD 20.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: CAD 20.0 per night
  • Rollaway bed fee: CAD 20.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit or debit cards, Visa, Mastercard, American Express, Discover, and Eurocard. Cash is not accepted. 

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Destination Inn Waterloo
Four Points Sheraton Kitchener Waterloo
Four Points Sheraton Waterloo
Destination Waterloo
Four Points Waterloo Kitchener
Sheraton Four Points Kitchener
Sheraton Four Points Waterloo
Sheraton Waterloo
Waterloo Suites Hotel
Best Western Plus Waterloo
Waterloo Suites Hotel, Trademark Collection by Wyndham Hotel
Waterloo Suites Hotel, Trademark Collection by Wyndham Waterloo

Waterloo Suites Hotel, Trademark Collection by Wyndham Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 387 out of 1003 reviews
Rating 8 - Good. 336 out of 1003 reviews
Rating 6 - Okay. 140 out of 1003 reviews
Rating 4 - Poor. 78 out of 1003 reviews
Rating 2 - Terrible. 62 out of 1003 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

2/10 Terrible

Gloria

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty and stained carpets and furniture in room 2. Doesn't have a menu on the TV to change channels (told front desk he did nothing about it) 3. I pre paid for our room and they still wanted me to pay $200 deposit if we damage the room. Wouldn't accept my Visa debit card which is better than a credit card (as I don't have CC) said I had to pay cash. So I told them to cancel it and give me my money back. My mother gave her CC but told them there's no money available on it, they said that doesn't matter. (Which bakes no sense because they can't get money off it anyway) The two guys just kept repeating themselves telling me why they need a CC I said I understand why but it doesn't have money on it anyway and I'm willing to pay the $200 through my debit card. They did no. 4. Couch had completely different cushions that didn't match the couch 5. Wall paper falling off all the walls and very dirty/marked up 6. There was two TVs in the same room and one converter that turned on both TVs at the same time. 7. Shower head and tap head are broken and unattached from the wall Do not rent from this hotel. Staff is dishonest with their customers, etc etc.
Stayed 2 nights in Oct 2025

4/10 Poor

Johanna

Travelled with partner
Breakfast was ok, the view out our window was full of weeds and not pleasant to look at.
Stayed 1 night in Jul 2025

6/10 Okay

Christopher

Liked: Room comfort
Disliked: Property conditions & facilities
Good bones but very worn. Limited English with some on the front desk.
Stayed 3 nights in Sep 2025

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2025

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were nice and pleasant
Stayed 3 nights in Sep 2025

2/10 Terrible

Jean

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Warning if Considering Staying at this Hotel!!!

I booked 2 rooms. The one room was reasonable. The condition of the other room was horrendous! Mould in bathroom, dirty towels, broken bathroom faucet, dirt on curtain, dead flies, broken corner of wardrobe with piece lying on floor, dirty carpet, etc. There were fruit flies crawling over food in breakfast room, ice machines not working, persons hanging around side entrance at night, etc I had booked the room for guests travelling with us and was totally embarrassed about the condition of the accommodation. Problems reported to front desk. Photos supplied to front desk. New room assigned for second night of stay but no remedy available for distress caused by first night stay.
Stayed 2 nights in Sep 2025

8/10 Good

janice, Kanata

Travelled with partner
Liked: Staff & service, amenities
There should be a mirror in main room, not just bathroom. Had difficulty finding how to adjust temperature in room. Carpet throughout the hotel did not seem very clean as there were stains throughout.
Stayed 1 night in Sep 2025

10/10 Excellent

Bill

Stayed 1 night in Sep 2025

6/10 Okay

Todd

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Hotel was adequate. Clean and close to amenities. Work out area is small and quite hot. Pool was not open. Included breakfast was limited and lower end. Microwave in the room was broken.
Stayed 2 nights in Sep 2025

6/10 Okay

Rob

The main light in the room was burnt out. Couldn’t see. Had to feel around to turn on bedside lamp. The one side of the bathroom mirror also not working. Impossible to see to get get ready in the morning!! Told them when we were leaving, hopefully they looked after the situation!
Stayed 1 night in Sep 2025

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
This is a budget friendly standard hotel place with a OK breakfast. You could do better, but you could do way worse
Stayed 1 night in Sep 2025

8/10 Good

Youchao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Sinead

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 3 nights in Aug 2025

4/10 Poor

Lynda

Disliked: Staff & service, property conditions & facilities
Extended family using common areas as their residence. No restaurant or bar, but family was cooking somewhere and using common area to eat. Children using hallways as their play area Check reviews from previous clients. Not good No bar or restaurant, poor breakfast
Stayed 2 nights in Sep 2025

8/10 Good

Vicki

Travelled with family
Liked: Staff & service, property conditions & facilities
Very clean room, front desk staff were fantastic, breakfast was great. Property around is a little rundown, but would def stay again.
Stayed 1 night in Sep 2025

10/10 Excellent

Sadia

Stayed 1 night in Sep 2025

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, property conditions & facilities
very good
Stayed 2 nights in Sep 2025

2/10 Terrible

Michelle

Stayed 1 night in Sep 2025

8/10 Good

Alan

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had asked for sheets for the sofa bed when making the reservation & was advised that there will be no issue. Arrived to the hotel after 7:30 pm after a long day of travelling & finding out no sheets for the sofa bed. Had to wait for staff to provide them. Also elevator smelled of cigar smoke. Not a good way to start my stay here.
Stayed 1 night in Sep 2025

6/10 Okay

jonathan

Stayed 2 nights in Sep 2025

6/10 Okay

Aaron

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Seemed like there were people that have been staying there a while and made it feel like home. That is fine but when it disturbs others stays, it is not. Kids running the halls waking ppl up and making a huge mess very early in the morning should not be part of my stay.
Stayed 1 night in Sep 2025

10/10 Excellent

Sadia

Stayed 1 night in Sep 2025

8/10 Good

michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly. Room was clean and bed was comfortable.
Stayed 1 night in Sep 2025