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The Orleans Hotel & Casino

3.5-star property
4500 W Tropicana Ave, Las Vegas, NV 1-855-887-0424
Choose Dates
4.2 out of 5
Very good!
See all 552 Travelocity Reviews

"Found dirty clothes that didnt belong to us. The shower was backed up took more then 20 mins to do down.room service didnt clean our room. " More

By a verified traveller on Mon 02 Mar 2020

Points Of Interest

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Hotel Description

Family-friendly 3.5-star resort near Fashion Show Mall

In Las Vegas

With a stay at this well-placed resort, you'll be half a mile (1 km) from Orleans Arena and within 3 miles (5 km) of T-Mobile Arena. Park Theater and Crystals at City Center are also within 3 miles (5 km).

Casino, outdoor pool

This resort features a casino, a full-service spa, and 15 restaurants. There's fun for all ages with a bowling alley and a children's pool, and supervised childcare is an added bonus. Unwind with a drink at one of the 6 bars/lounges and enjoy free perks like valet parking and an area shuttle.

Free WiFi, flat-screen TVs

In addition to flat-screen TVs with cable channels, the 1886 guestrooms offer free WiFi and 24-hour room service. Other amenities include coffee/tea makers, free local calls, and hair dryers.

Deluxe Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
C$39* Per night/room 15 Jun. - 16 Jun.

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe 2 Queen Beds Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe 1 King Bed Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Strip View 2 Queen Beds Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Strip View 1 King Bed Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Orleans Hotel & Casino ratings based on 552 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Orleans Hotel & Casino

Everyone (88) Couples (11) Family (33)
3 out of 5
Found dirty clothes that didnt belong to us. The shower was backed up took more then 20 mins to do down.room service didnt clean our room.

Posted by on 2 Mar. 2020

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Comment from Hotel Management

3 Mar. 2020 by Chris J

I am so sorry for the issues you experienced during your recent visit. We work hard to provide the very best in service and accommodations for our guests. I will review your experience with our staff and we will work hard to correct these deficiencies. Thank you for bringing them to our attention.

4 out of 5

Posted by on 28 Feb. 2020

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Comment from Hotel Management

3 Mar. 2020 by Chris J

Your review means a lot to us! Thanks for visiting, and for taking the time to post this. If you have a moment to elaborate on your experience, we’d love feedback on what we can improve.

4 out of 5
Very big complex, front desk in “the middle” more so than the front, helpful employees, pretty loud but there was a competition there involving kids during my stay, plus a casino, so this was predictable and settled down as the evening wore on. Lots of promos and coupons in the key folio. Option to defer linen service for $10 credit.

Posted by on 14 Feb. 2020

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Comment from Hotel Management

14 Feb. 2020 by Chris J

Thank you for your review! We appreciate it. If you have any advice on how we can earn that last star, then please let us know, because our goal is to provide you with five-star service.

4 out of 5

Posted by on 13 Feb. 2020

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Comment from Hotel Management

14 Feb. 2020 by Chris J

Thank you for your review! We appreciate it. If you have any advice on how we can earn that last star, then please let us know, because our goal is to provide you with five-star service.

4 out of 5

Posted by on 12 Feb. 2020

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Comment from Hotel Management

13 Feb. 2020 by Chris J

Please come visit us again! We’d love the opportunity to turn that four-star experience into a five-star one.

3 out of 5
A bit old and run down. No amenities in the room.

Posted by , from Colorado on 12 Feb. 2020

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Comment from Hotel Management

13 Feb. 2020 by Chris J

Hi, I am sorry that you were unhappy with your recent visit. We will work hard to resolve the issues you encountered, thank you for letting us know.

4 out of 5
Nice hotel. The room was clean and the shower was fabulous.

Posted by , from Marcus on 12 Feb. 2020

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Comment from Hotel Management

13 Feb. 2020 by Chris J

Please come visit us again! We’d love the opportunity to turn that four-star experience into a five-star one.

3 out of 5

Posted by on 6 Feb. 2020

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Comment from Hotel Management

11 Feb. 2020 by Chris J

Your review matters to us. While we’re elated that we got three stars of your experience right, we’d really like to earn those extra two stars! Please reach out if you have any tips or feedback on what we can improve. Thanks for your review.

5 out of 5

Posted by on 5 Feb. 2020

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Comment from Hotel Management

5 Feb. 2020 by Chris J

We appreciate the review! Please let us know if there’s any aspect of your experience that we can improve.

4 out of 5
Did not like 1) heating system stuck on disbursing cold air. 2) not enough blankets on bed; there were no extra blankets in room 3) TV should be replaced or add external speakers: sound was scratchy & volume was stayed low despite turning it up.

Posted by on 27 Jan. 2020

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Comment from Hotel Management

28 Jan. 2020 by Chris J

Hi, I am sorry that you were unhappy with your recent visit, we will work hard to address the issues that you experienced. Thank you for letting us know!

About the The Orleans Hotel & Casino

Location 4500 W Tropicana Ave, Las Vegas, NV 89103

Property Features

The Orleans Hotel & Casino offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 15 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 6 bars/lounges and a poolside bar. Public spaces have free WiFi. Business amenities include a business center and limo/town car service. Event space at this resort measures 40000 square feet (3716 square meters) and includes conference space. A casino, a children's pool, and a fitness center are also featured at the family-friendly The Orleans Hotel & Casino. Self parking and valet parking are free. Smoking is allowed in designated areas at this 3.5-star Las Vegas resort.

  • 1886 guestrooms or units
  • 21 levels
  • 15 dining venues
  • 6 bars or lounges
  • 40000 sq ft of conference space
  • 3716 sq m of conference space
  • Casino
  • Bar by the pool
  • Coffee shop
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Game room or arcade
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Free area shuttle
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Bowling alley on site
  • Refrigerator (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Las Vegas, NV (LAS-McCarran Intl.) (6.5 km / 4 mi)
  • Property shuttles: Free area shuttle
  • Parking: Free valet parking and self parking

Room Amenities

The Orleans Hotel & Casino offers 1886 accommodations with laptop-compatible safes and coffee/tea makers. 42-inch flat-screen televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Las Vegas resort provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and refrigerators can be requested.

  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Refrigerator available
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 4:00 AM to 1:00 PM.

The Orleans Hotel & Casino has 15 restaurants serving breakfast, lunch, and dinner.

24-hour room service is available.

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Couples treatment rooms
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The name on the reservation must match the name on the guest's photo identification provided at check-in.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.Personal protective equipment, including masks and gloves, will be available to guests.For traveler safety, the following measures are in place: social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Individually-wrapped food options are available for breakfast, lunch, and dinner.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay
  • Resort fee: USD 30.50 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Business center/computer access
  • Internet access
  • Phone calls
  • In-room safe
  • In-room coffee
  • Parking
  • WiFi access (may be limited)

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 7.99 per person (approximately)
  • Early check-in fee: USD 25 (subject to availability)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Refrigerator fee: USD 15 per day
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

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You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Free in-room WiFi has a 3-device limit.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.