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The Orleans Hotel & Casino

3.5-star property
4500 W Tropicana Ave, Las Vegas, NV 1-855-887-0424
Choose Dates
4.1 out of 5
Very good!
See all 111 Travelocity Reviews

"The COVID Cleaning And precautions. The pool was relaxing and not crowded. The employees were very helpful. To include security were always nice went ... " More

By a verified traveller on Mon 21 Sep 2020

Points Of Interest

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Hotel Description

Family-friendly 3.5-star resort near Miracle Mile Shops

In Las Vegas

You'll be within half a mile (1 km) of Orleans Arena and 2 miles (3 km) of Gold Coast Casino with a stay at this Las Vegas resort. Casino at Luxor Las Vegas and Excalibur Casino are also within 3 miles (5 km).

Casino, outdoor pool

This resort features a casino, a full-service spa, and 15 restaurants. There's fun for all ages with a bowling alley and a children's pool, and supervised childcare is an added bonus. Unwind with a drink at one of the 6 bars/lounges and enjoy free perks like valet parking and an area shuttle.

Flat-screen TVs

In addition to flat-screen TVs with cable channels, the 1886 guestrooms offer 24-hour room service and coffee/tea makers. Other amenities include free local calls, hair dryers, and laptop-compatible safes.

Deluxe 1 King Bed Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$57* Per night/room 21 Oct. - 22 Oct.

Deluxe Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe 2 Queen Beds Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Strip View 2 Queen Beds Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Strip View 1 King Bed Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Orleans Hotel & Casino ratings based on 111 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Orleans Hotel & Casino

Everyone (65) Couples (10) Family (35)
5 out of 5
The COVID Cleaning And precautions. The pool was relaxing and not crowded. The employees were very helpful. To include security were always nice went entering elevator section.

Posted by , from Washington DC on 21 Sep. 2020

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Comment from Hotel Management

22 Sep. 2020 by Chris J.

Thank you so much for the five-star rating! We're thrilled to hear you enjoyed your visit and we hope to welcome you back again soon for another amazing experience.

5 out of 5

Posted by on 1 Sep. 2020

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Comment from Hotel Management

1 Sep. 2020 by Chris J.

Thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more five-star guest service very soon.

5 out of 5

Posted by on 26 Aug. 2020

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Comment from Hotel Management

26 Aug. 2020 by Chris J.

Thank you so much for the five-star rating! We're thrilled to hear you enjoyed your visit and we hope to welcome you back again soon for another amazing experience.

5 out of 5

Posted by on 20 Aug. 2020

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Comment from Hotel Management

25 Aug. 2020 by Chris J.

Thank you so much for the five-star rating! We're thrilled to hear you enjoyed your visit and we hope to welcome you back again soon for another amazing experience.

3 out of 5
Check-in was good n fast, room I reserved /requested almost 3 weeks in advance wasnt available. Non smoking floor smelt of weed... Water was constantly cut off was notified first night but no notifications 2nd night n was upsetting as been out n about all dat n couldnt shower.... Tv didnt work n a/c nevered cooled.

Posted by , from San Antonio Texas on 14 Aug. 2020

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Comment from Hotel Management

19 Aug. 2020 by Chris J.

Thank you for the rating. Our goal is to provide our guests with excellent experiences during every visit and guest feedback is very much appreciated.

5 out of 5

Posted by on 11 Aug. 2020

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Comment from Hotel Management

11 Aug. 2020 by Chris J.

Thank you so much for the five-star rating! We're thrilled to hear you enjoyed your visit and we hope to welcome you back again soon for another amazing experience.

5 out of 5

Posted by on 26 Jul. 2020

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Comment from Hotel Management

27 Jul. 2020 by Chris J.

We're thrilled to hear you enjoyed your visit to our property and we hope to welcome you back again soon for another five-star experience.

3 out of 5
Water pressure to high in shower, drain plugged, not enough lighting in room, refrigerator not cold enough, had to get use to the bed, The quiet was good though.

Posted by , from Tucson on 8 Jul. 2020

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Comment from Hotel Management

14 Jul. 2020 by Chris J

Hi John, I am sorry that you were unhappy with your recent visit, we will work hard to address the issues that you experienced. Thank you for letting us know!

4 out of 5

Posted by on 22 Jun. 2020

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Comment from Hotel Management

22 Jun. 2020 by Chris J.

We appreciate you taking the time to provide positive feedback from your recent visit and we're already looking forward to your next trip!

3 out of 5
Found dirty clothes that didnt belong to us. The shower was backed up took more then 20 mins to do down.room service didnt clean our room.

Posted by on 2 Mar. 2020

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Comment from Hotel Management

3 Mar. 2020 by Chris J

I am so sorry for the issues you experienced during your recent visit. We work hard to provide the very best in service and accommodations for our guests. I will review your experience with our staff and we will work hard to correct these deficiencies. Thank you for bringing them to our attention.

About the The Orleans Hotel & Casino

Location 4500 W Tropicana Ave, Las Vegas, NV 89103

Property Features

The Orleans Hotel & Casino offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 15 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 6 bars/lounges and a poolside bar. Business amenities include a business center and limo/town car service. Event space at this resort measures 40000 square feet (3716 square meters) and includes conference space. A casino, a children's pool, and a fitness center are also featured at the family-friendly The Orleans Hotel & Casino. Self parking and valet parking are free. Smoking is allowed in designated areas at this 3.5-star Las Vegas resort.

  • 1886 guestrooms or units
  • 21 levels
  • 15 dining venues
  • 6 bars or lounges
  • 40000 sq ft of conference space
  • 3716 sq m of conference space
  • Casino
  • Bar by the pool
  • Coffee shop
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Game room or arcade
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free area shuttle
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Bowling alley on site
  • Refrigerator (on request)
  • Free cribs/infant beds

Parking

Free self parking , Free valet parking

Transport

  • Airport: McCarran Intl. Airport (LAS) (6.5 km / 4 mi)
  • Property shuttles: Free area shuttle
  • Parking: Free valet parking and self parking

Room Amenities

The Orleans Hotel & Casino offers 1886 accommodations with laptop-compatible safes and coffee/tea makers. 42-inch flat-screen televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and refrigerators can be requested. Cribs/infant beds (complimentary) and rollaway/extra beds (surcharge) are also available.

  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Refrigerator available
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 4:00 AM to 1:00 PM.

The Orleans Hotel & Casino has 15 restaurants serving breakfast, lunch, and dinner.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Couples treatment rooms
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at 2:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The name on the reservation must match the name on the guest's photo identification provided at check-in.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 2
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Masks are compulsory at the property

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay
  • Resort fee: USD 36.15 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Business center/computer access
  • Internet access
  • Phone calls
  • In-room safe
  • In-room coffee
  • Parking
  • WiFi access (may be limited)

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 7.99 per person (approximately)
  • Early check-in fee: USD 25 (subject to availability)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Refrigerator fee: USD 15 per day
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

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You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.