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Kew Gardens Hotel

3.5 star property
3.5-star hotel near Royal Botanic Gardens, Kew

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Photo gallery for Kew Gardens Hotel

Front of property
Cafe
Garden
Breakfast, lunch, dinner served; British cuisine
Meeting facility

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Business services
  • Bar
  • Housekeeping

Explore the area

View in a map
292 Sandycombe Road, Richmond, England, TW9
  • Place, Royal Botanic Gardens, Kew
    ‪4 min walk‬
  • Place, The National Archives
    ‪9 min walk‬
  • Place, Thames River
    ‪12 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪46 min drive‬

Room options

View all photos for Double Room

Double Room

Double Room

8.0 out of 10
Very good
(9 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room

Superior Room

Superior Room

7.2 out of 10
Good
(9 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Twin Room

Twin Room

7.6 out of 10
Good
(5 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room Sleeps 4

Family Room Sleeps 4

Family Room Sleeps 4

8.0 out of 10
Very good
(1 review)
  • 20 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Richmond

Kew stay.Within a 15-minute walk of this Kew hotel, you'll find Royal Botanic Gardens, Kew and The National Archives. Also within 9 miles (15 km) are Wembley Stadium and Buckingham Palace.

What's nearby

  • Royal Botanic Gardens, Kew - 4 min walk - 0.4 km
  • The National Archives - 9 min walk - 0.8 km
  • Thames River - 12 min walk - 1.0 km
  • Syon Park - 18 min walk - 1.5 km
  • Richmond Park - 20 min walk - 1.7 km

Getting around

  • Kew Gardens Station - 3 min walk
  • Kew Gardens Underground Station - 3 min walk
  • Heathrow Airport (LHR) - 31 min drive

Restaurants

  • ‪Victoria Plaza Cafe & Shop - ‬6 min walk
  • ‪The Orangery - ‬14 min walk
  • ‪The Tap on the Line, Kew - ‬3 min walk
  • ‪Galata Pera - ‬5 min drive
  • ‪Pavillion Bar and Grill - ‬11 min walk

About this property

Kew Gardens Hotel

3.5-star hotel near Royal Botanic Gardens, Kew
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

This 3.5-star Richmond hotel is smoke free.

  • 20 guestrooms or units
  • Meeting rooms
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Storage area for luggage
  • Garden
  • No smoking on site
  • Bar or lounge
  • Dining venue
Kew Gardens Hotel offers 20 accommodations with complimentary bottled water and designer toiletries. 32-inch flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Children's games

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • English breakfast available for a fee 7:30 AM to 10:00 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 16 for adults and GBP 8 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Books
  • Games

Accessibility

  • No elevator
  • Thin carpet in room

Room amenities

Entertainment

  • 32-inch flat-screen TV with digital channels

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Portable fan

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 8 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 20.0 per day.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 16 for adults and GBP 8.0 for children
  • Rollaway bed fee: GBP 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
Mobile payment options include: Google Pay, Apple Pay, and Samsung Pay
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, mobile payments, Google Pay, Apple Pay, and Samsung Pay. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

Property is also known as

Kew Gardens Hotel Richmond, London
Kew Gardens Hotel Richmond
Kew Gardens Richmond
Kew Gardens Hotel Hotel
Kew Gardens Hotel Richmond
Kew Gardens Hotel Hotel Richmond

Kew Gardens Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 147 out of 375 reviews
Rating 8 - Good. 143 out of 375 reviews
Rating 6 - Okay. 53 out of 375 reviews
Rating 4 - Poor. 23 out of 375 reviews
Rating 2 - Terrible. 9 out of 375 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Miss Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable bed, spacious room, the room was cool and drafty as they had a humidifier in the room which had gaps as it reached outside the room via the window which was odd. Staff are very nice, food was hot and tasty in the bar/ restaurant.
Stayed 1 night in Oct 2025

4/10 Poor

Anne

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Very disappointed with one of the rooms I booked! Very small, poorly decorated. Small Shower with nowhere to put toiletries etc. Staff not particularly helpful. No one on Reception!
No Wardrobe, very small room and cluttered
Nowhere to put Toiletries at all!
Very small Shower Room/Toilet for 2 People!
Stayed 1 night in Sep 2025

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great, other than the coffee provided in the room.
Stayed 1 night in Sep 2025

10/10 Excellent

Lindsay

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
It was the perfect base from which to explore Kew and visit Kew Gardens. It is only a few minutes walk to the train and underground station which offers easy access to and from London. The staff are all lovely and really helpful. I couldn't ask for more! Thank you
Stayed 1 night in Sep 2025

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for Kew, we had a lovely stay.
Stayed 1 night in Sep 2025

4/10 Poor

Donald

Disliked: Staff & service, room comfort

No welcome forthcoming here.

On arrival at the hotel we received a less than welcoming welcome. The receptionist asked us to wait before letting us get to the reception and was gone for a good while. We were told our room would be on the third floor. No lift available. We climbed to the attic room via a last staircase which was dangerous as the stair treads are shaped from wide to nearly nothing. We are a couple aged 82 and 84. The receptionist was quite impolite and referred to us as "old people".
Stayed 1 night in Sep 2025

6/10 Okay

Natasha

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel room was nice/okay. However the building got extremely hot, which made it difficult to sleep through the night. AC definitely needed.
Stayed 2 nights in Aug 2025

2/10 Terrible

VALERIE

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not up to expectation

After one dreadful night, we checked out and moved to The Premier Inn. There was damp in one of our rooms. The air conditioning unit was held together with sellotape and pumped hot air into the room making it unbearable to sleep at 33 degrees. I was offered a fan, bur as there were no electrical outlets, that was a ridiculous solution. The stair carpets were threadbare. The decor shabby. One room at the front of the building had double doors to a small balcony that could not accommodate the portable air conditioner and banged open and shut all night. It was the dreadful.
Stayed 2 nights in Aug 2025

6/10 Okay

linda

Travelled with partner
Liked: Cleanliness
The en-suite Silicone around the shower was mouldy, there was no proper exraction fan in there and the aircon unit in the bedroom was freestanding talking up a large proportion of the room and was extremely noisy during use. Room didnt feel it had been properly cleaned and there's no lift so we had to struggle getting our suitcases up 7 flights of stairs. There was no lift
Stayed 3 nights in Aug 2025

2/10 Terrible

Samir

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, good breakfast, nice room. Only drawback with an old property: no lift, and the window/curtains were in need of repair. But it didn't bother us.
Stayed 1 night in Jul 2025

10/10 Excellent

Lindsay

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jun 2025

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities

Good-ish

Room was mostly fine. We stayed during a heatwave. Portable AC was brought in when we arrived, but taken out while we were out touristing. Staff can be a little hard to figure out who works at the pub and who works for the inn. So, getting service can be strange. Richmond was nice with nice shops and parks. Parking was relatively easy, just pay attention to the signs along the streets. Not bad, but I don't think we'd stay here again.
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Location

Great stay and location was perfect for Kew the Music! Food was really good. Rooms were a bit dated and could use a refresh, although the bathroom was really nice with the added touch of toiletries. Staff very friendly.
Stayed 1 night in Jul 2025

4/10 Poor

Roseanna

Disliked: Amenities
The room was dirty. Cracked cups. Windows old and rotten and couldn’t close. One window cracked. Hole in the bathroom door. Foreign objects in the bed so I slept on the towels. No air conditioning only a noisy fan. Plastic hose on that was broken. Curtains ripped and wouldn’t close properly. Coffee and tea offered in keep warm jugs at breakfast . No decaf. Plastic glasses for juice. I couldn’t order egg on toast I had to have salmon egg and toast. I had to ask for hot water to make my own decaf tea. I will not stay again. I was expecting more for a superior room and £160. Plus 12 pounds for the salmon breakfast
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Run down for the price

The check in was slow, I asked at the bar three times before someone came to check us in. They did help me try and find a room with a shower but unfortunately it was only bath tubs available. The room was spacious but run down. There was no air con and the window didn’t open much. There was a fan. The bathroom was small and looked unfinished. It all needs some renovating for the cost they charge.
Stayed 1 night in Jul 2025

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely pub with a convenient side entrance to get up to the rooms at any hour. Our room was all fine, with the air con much appreciated.
Stayed 1 night in Jun 2025

4/10 Poor

Patricia

Stayed 1 night in Jun 2025

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, property conditions & facilities
Everyone on staff is sweet and smiley! Very accommodating and welcoming. The breakfasts are cooked in the pub kitchen upon ordering, not continental-style. They make espresso drinks too! The room was quiet and cozy. I will return.
Stayed 4 nights in Jun 2025

6/10 Okay

M-B

Liked: Cleanliness, staff & service
We got room 21 which was at the very top of narrow stairs. Economy room that didn’t lived up to the photos on the website. If you are senior you wouldn’t like to clime those stairs. No area for opening suitcases unless you used the bed and a tiny bathroom. The prize of the room was far above acceptable. Restaurant and bar are cozy.
Stayed 3 nights in Jun 2025

8/10 Good

Ruth

Liked: Cleanliness, staff & service, room comfort

Kew

Friendly helpful staff room a little tired but for a one night stay no problem Good amenities in room iron ironing board and excellent fan
Stayed 1 night in May 2025

10/10 Excellent

Leigh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved it and highly recommended

Really enjoyed it. The bar and burger were lovely and the service was exceptional. The room was lovely and I slept like a baby which is not normal for me. Nice location and really nice place.
Stayed 1 night in May 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Elyse

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025