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"There is NO lift at this hotel. It’s a 3 story hotel but it’s two flights between each floor. I was on the top floor so I had to take a part my luggag
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Within a 15-minute walk of this Kew hotel, you'll find Royal Botanic Gardens, Kew and The National Archives. Also within 9 miles (15 km) are Wembley Stadium and Buckingham Palace.
Restaurant, bar/lounge
A restaurant and a bar/lounge are featured at this hotel. WiFi in public areas is free. A garden and luggage storage are also provided.
Kew Gardens Hotel ratings based on 3 Verified Reviews
Review Summary
3.0
out of 5
3.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff1.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Kew Gardens Hotel
Everyone (3)
3 out of 5
There is NO lift at this hotel. It’s a 3 story hotel but it’s two flights between each floor. I was on the top floor so I had to take a part my luggage and take it arm load by armload up 6 flights plus two mini flight by myself. I’m 55 years old. I asked for help and was told they don’t do that. There was no air conditioning, which may have been noted on their website, so I had to keep the tiny windows open. And the hotel is directly into the landing and take off pattern for Heathrow. The young lady who worked at night had to spend over a half hour with me helping to figure out how to open an account with whatever the company is to provides the works slowest WiFi service. I am grateful to her for the help. And she bought me a drink afterwards. There is no Kew gardens WiFi. The location is fantastic for visiting Kew Gardens and it’s a few blocks from the station. But I am still reeling over the fact that it took me around 5 trips to carry all my personal effects to the room. And the lady working the desk and the bartender in the pub just sat there watching me! Unless you’re on the first floor (which remember is still two flights up) or are young enough to walk up and down that baby stairs don’t stay here. They do have a phone in the room but there’s no office/lobby/pub number so I had to walk all the way down to get help with the WiFi. It was really appalling to me.
Posted by JACQUELINE, from Sylmar on 12 May 2023
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1 out of 5
Hotel receptionist was unavailable in the morning for check out and help me call a cab to take me to the airport. The bartender was not willing to call one for me. I ended up walking up to the main street to hail a cab. Nobody was there to help me bring down my luggages either.
My turn to ask, did I have a good experience with Kew Gardens Hotel?
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. This 3.5-star Richmond hotel is smoke free.
20 guestrooms or units
Meeting rooms
Breakfast available (surcharge)
Front desk (limited hours)
Storage area for luggage
Garden
No smoking on site
Bar or lounge
Dining venue
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Transport
Train station: Kew Gardens Station (0.4 km / 0.2 mi)
Metro station: Kew Gardens Underground Station (0.3 km / 0.2 mi)
Room Amenities
Kew Gardens Hotel offers 20 accommodations with complimentary bottled water and designer toiletries. 32-inch flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.
Flat-screen television
Digital channels
Electric kettle
Hypo-allergenic bedding
Shower and tub combination
Housekeeping (daily)
Local calls (free)
Hair dryer
Designer toiletries
Telephone
Iron and ironing board available
Desk
Heating
Portable fan
Ensuite bathroom
Free tea bags/instant coffee
Wardrobe or closet
Desk chair
Food & Drink
For a fee, guests can enjoy English breakfast daily from 7:30 AM to 10:00 AM.
Onsite venue - This restaurant specializes in British cuisine and serves breakfast, lunch, and dinner.
Hotel Policies
Check-in
Check-in time starts at 2 PM
Minimum check-in age is: 18
Check-in time ends at 10:30 PM
Special check-in instructions:
The front desk is open daily from 8 AM - 10:00 PM. If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
The front desk at this property is open daily from 8 AM - 10:00 PM. Guests arriving after 10:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Check-out
Check-out by 10:30 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for GBP 20.0 per day.
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, mobile payments, Google Pay, Apple Pay, and Samsung Pay. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. Contactless check-out is available.
No elevators
Noise-free rooms not guaranteed
Front desk opens daily at 8 AM
Front desk closes daily at 10:00 PM
Debit cards
Staffed front desk
Mobile payments
Apple Pay
Samsung Pay
Google Pay
Property is cleaned with disinfectant
Staff wears personal protective equipment
Masks are available to guests
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available for breakfast
No gap period between guest stays
Staff temperature checks are conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not follow sanitization practices of any association
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for English breakfast: approximately GBP 12 for adults and GBP 7.5 for children
Rollaway bed fee: GBP 20.0 per day
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
