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H10 Puerta de Alcalá

4.0 star property
4-star eco-certified hotel near Gran Via

Choose dates to view prices

Photo gallery for H10 Puerta de Alcalá

Classic Room, Terrace | Terrace/patio
1 bedroom, down comforters, minibar, in-room safe
Seasonal outdoor pool
Front of property
Lobby lounge

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk

Explore the area

Map
Alcala, 66, Madrid, Madrid, 28009
  • Prado Museum
    ‪18 min walk‬
  • Gran Via
    ‪19 min walk‬
  • El Retiro Park
    ‪20 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪13 min drive‬

Room options

View all photos for Deluxe Room, Terrace, City View

Deluxe Room, Terrace, City View

Deluxe Room, Terrace, City View

  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Deluxe Room

  • Sleeps 1
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds

View all photos for Essential Double

1 bedroom, down comforters, minibar, in-room safe

Essential Double

8.8 out of 10
Excellent
(8 reviews)
  • Sleeps 2
  • 1 Queen Bed

Deluxe Room

  • 25 sq m
  • Sleeps 2
  • 1 King Bed and 1 Large Twin Sofa Bed OR 2 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Superior Room (2 adults + 1 child)

1 bedroom, down comforters, minibar, in-room safe

Superior Room (2 adults + 1 child)

  • 25 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room

1 bedroom, down comforters, minibar, in-room safe

Deluxe Room

10.0 out of 10
Exceptional
(3 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Room

1 bedroom, down comforters, minibar, in-room safe

Deluxe Room

9.6 out of 10
Exceptional
(8 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed OR 1 Twin Bed

View all photos for Essential Single

1 bedroom, down comforters, minibar, in-room safe

Essential Single

7.6 out of 10
Good
(5 reviews)
  • 15 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Classic Room, Terrace

Classic Room, Terrace

Classic Room, Terrace

7.0 out of 10
Good
(2 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

1 bedroom, down comforters, minibar, in-room safe

Superior Room

9.2 out of 10
Wonderful
(11 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Classic Room

Classic Room

Classic Room

7.8 out of 10
Good
(7 reviews)
  • 18 sq m
  • Sleeps 1
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Classic Room

Free toiletries, hair dryer, towels

Classic Room

9.2 out of 10
Wonderful
(43 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for City Room, City View

1 bedroom, down comforters, minibar, in-room safe

City Room, City View

9.2 out of 10
Wonderful
(5 reviews)
  • 23 sq m
  • City view
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

View all photos for City Room, City View

1 bedroom, down comforters, minibar, in-room safe

City Room, City View

9.6 out of 10
Exceptional
(32 reviews)
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

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About the area

Madrid

Heart of Madrid.Within a 10-minute walk of this Salamanca hotel, you'll find Paseo de la Castellana and Puerta de Alcalá. Also, WiZink Center is within half a mile (1 km) and Gran Via is within 2 miles (3 km).

What's nearby

  • WiZink Center - 11 min walk - 1.0 km
  • Prado Museum - 18 min walk - 1.5 km
  • Gran Via - 19 min walk - 1.6 km
  • El Retiro Park - 20 min walk - 1.7 km
  • Puerta del Sol - 3 min drive - 2.1 km

Getting around

  • Principe de Vergara Station - 2 min walk
  • Madrid Recoletos Station - 10 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 21 min drive

Restaurants

  • ‪Horchatería Alboraya - ‬2 min walk
  • ‪Casa Maravillas - ‬2 min walk
  • ‪Cervecería Vergara - ‬3 min walk
  • ‪Hokkaido - ‬3 min walk
  • ‪El Pimiento Verde - ‬3 min walk

About this property

H10 Puerta de Alcalá

4-star eco-certified hotel near Gran Via
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 1076 square feet (100 square meters) and includes a conference center. A seasonal outdoor pool, a terrace, and multilingual staff are also featured at the eco-certified H10 Puerta de Alcalá.

This 4-star Madrid hotel is smoke free.

  • 1 building
  • 138 guestrooms or units
  • 6 levels
  • Meeting rooms
  • 1076 sq ft of conference space
  • 100 sq m of conference space
  • Manager's reception (free)
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
H10 Puerta de Alcalá offers 138 accommodations with minibars and safes. Each accommodation is individually furnished. Beds feature down comforters. A pillow menu is available. Flat-screen televisions come with digital channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

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includes taxes & fees
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Property amenities

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 25 for adults and EUR 11 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Flat-screen TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Limited room service
  • Minibar

More

  • Cleaning products are eco-friendly
  • Desk
  • Individual furnishings
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The property’s pool will be closed occasionally due to private events on the terrace.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 15 to May 16:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 25 for adults and EUR 11 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses solar energy, plus eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in June and close in September.
  • Pool access available from 10:00 AM to 7:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

NH Alcalá
H10 Puerta de Alcalá Hotel
NH Alcalá Madrid
NH Puerta Alcalá Hotel Madrid
NH Puerta Alcalá Hotel
NH Puerta Alcalá Madrid
NH Puerta Alcalá
Nh Alcala Hotel Madrid
H10 Puerta Alcalá Hotel Madrid
H10 Puerta Alcalá Hotel
H10 Puerta Alcalá Madrid
H10 Puerta Alcalá
H10 Puerta de Alcalá Madrid
H10 Puerta de Alcalá Hotel Madrid

H10 Puerta de Alcalá Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 703 out of 1001 reviews
Rating 8 - Good. 227 out of 1001 reviews
Rating 6 - Okay. 45 out of 1001 reviews
Rating 4 - Poor. 13 out of 1001 reviews
Rating 2 - Terrible. 13 out of 1001 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Juan

Stayed 1 night in May 2025

10/10 Excellent

Alberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 3 nights in Mar 2025

8/10 Good

HARRY

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were satisfied in general for our short stay, but for a 4 star hotel we expected a larger room with a decent closet. The closet space was extremely limited, and so the room could include strategically placed hooks to help make up for the lack of closet space. There was barely room to walk around and we only had 1 suitcase and 2 carry-ons. Nowhere to place them but on the floor. The staff were very nice, polite, and helpful. We found the hotel's restaurant to be a very convenient option/amenity.
Stayed 3 nights in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing!
Stayed 1 night in Mar 2025

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great
Stayed 2 nights in Feb 2025

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very close to the park, the rooftop was amazing. Room was a bit tight. Will come back.
Stayed 3 nights in Feb 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio y buenas habitaciones
Stayed 2 nights in Feb 2025

8/10 Good

DIEGO

Stayed 2 nights in Feb 2025

10/10 Excellent

JOSE LUIS PIMENTEL

All good!
Stayed 7 nights in Feb 2025

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Manuel Munoz, Amsterdam

Stayed 2 nights in Feb 2025

10/10 Excellent

Andres

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Reinier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Daniel

Stayed 4 nights in Dec 2024

10/10 Excellent

Diego

Stayed 3 nights in Jan 2025

6/10 Okay

Laura

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
La ubicación es excelente y el servicio muy bueno, pero las habitaciones están un poco deterioradas y son muyyyy pequeñas. Las almohadas no son cómodas y el aire de mi habitación casi no enfrió.
Stayed 1 night in Jan 2025

10/10 Excellent

cirly, new York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jan 2025

6/10 Okay

Jovanna, Carolina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is superb. The hotel breakfast was good. The bed very comfortable, shower was great. The only thing that ruined our stay was our last night due to our neighbors wild night at their room. At about 5:00 am we were woken up to a ramping noise that didn’t let us sleep for about an hour. We called front desk to tell them what was happening , they said they would take care of it, but nothing happened. Such a disappointment, we were still settling in from the jet lag since we were their only 2 nights. They need to have security and be more aware of these things.
Stayed 2 nights in Jan 2025

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good access to restaurant and bars

Very comfy bed, and always a well staffed reception, staff were attentive and friendly
Stayed 3 nights in Jan 2025

8/10 Good

Elias, Guatemala

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent work from all the staff, really impressed by the work of the staff. From all the hotel areas. The hotel is very nice and the location is great. Some stuff of the hotel needs fixing but everything else was just fine!
Stayed 8 nights in Jan 2025

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jorge attended us great, he was very welcoming and everything about our stay was great!
Stayed 1 night in Jan 2025

10/10 Excellent

Freddy, Guaynabo

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 3 nights in Jan 2025

10/10 Excellent

Marisol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and friendly staff, the rooms was very clean smells very good, you can walked everywhere because is very centric, the rooftop is amazing
Stayed 1 night in Jan 2025

10/10 Excellent

Silvana, Bogota

Liked: Cleanliness, staff & service, property conditions & facilities
lovely hotel in a great location!
Stayed 2 nights in Jan 2025

8/10 Good

Lorena Arias de

Travelled with family
Me gusts mucho la amabilidad del personal,, esta bastante bien el hotel.
Stayed 1 night in Jan 2025