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H10 Puerta de Alcalá 4* Sup

4.0 star property
4-star hotel near El Retiro Park

Choose dates to view prices

Photo gallery for H10 Puerta de Alcalá 4* Sup

A balcony with a breakfast setup including croissants, juice, and a glass of water, overlooking a cityscape at sunset.
Room
A restaurant with a view of a cityscape at night, featuring tables set with wine glasses and plates, and modern chairs.
A rooftop pool area with lounge chairs and a city view.
A beach with clear turquoise water and a sandy shore. There are several umbrella-like structures along the beach.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Business services
  • Bar

Explore the area

View in a map
Alcala, 66, Madrid, Madrid, 28009
  • Place, Calle de Alcalá
    ‪1 min walk‬
  • Place, El Retiro Park
    ‪2 min walk‬
  • Place, Plaza de Cibeles
    ‪14 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪16 min drive‬

Room options

View all photos for Classic Room

A modern hotel room with a large bed, a green bench, a wooden headboard, a nightstand, and a wall-mounted TV.

Classic Room

9.2 out of 10
Wonderful
(54 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Classic Room

A hotel room with a large bed, a desk with a laptop, a nightstand with a lamp, and a window with curtains.

Classic Room

7.8 out of 10
Good
(7 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed OR 2 Twin Beds
  • Free WiFi

View all photos for City Room, City View

A modern hotel room with two beds, a desk with two chairs, a TV, and framed artwork on the wall.

City Room, City View

9.4 out of 10
Exceptional
(42 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds
  • Free WiFi

View all photos for City Room, City View

A hotel room with a large bed, a bedside table, a small table with a chair, a window with curtains, and a TV mounted on the wall.

City Room, City View

9.4 out of 10
Exceptional
(9 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Superior Room

A modern hotel room with a large bed, a sofa, a flat-screen TV, and a wall-mounted lamp.

Superior Room

9.2 out of 10
Wonderful
(12 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Classic Room, Terrace

A hotel room with a bed, a bedside table, a lamp, a framed picture, and a window with a city view at sunset.

Classic Room, Terrace

8.0 out of 10
Very good
(4 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Room

A hotel room with a large bed, a sofa, a desk with a flat-screen TV, and a wall-mounted TV.

Deluxe Room

9.2 out of 10
Wonderful
(10 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed OR 1 Twin Bed
  • Free WiFi

View all photos for Essential Single

A hotel room with a large bed, a chair, a small table, and a window with curtains.

Essential Single

7.6 out of 10
Good
(5 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Room

A hotel room with a large bed, a sofa, a desk with a flat-screen TV, and a wall-mounted TV.

Deluxe Room

10.0 out of 10
Exceptional
(3 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Superior Room (2 adults + 1 child)

A modern hotel room with a large bed, bedside tables, a desk, and a green armchair.

Superior Room (2 adults + 1 child)

  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Essential Double

A hotel room with a large bed, a chair, a small table, and a window with curtains.

Essential Double

8.8 out of 10
Excellent
(15 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Room, Terrace, City View

A neatly arranged hotel room with a large bed, a desk with a lamp, and a wall-mounted TV.

Deluxe Room, Terrace, City View

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room

A hotel room with a large bed, a sofa, a desk with a flat-screen TV, and a wall-mounted TV.

Deluxe Room

  • 25 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Large Twin Sofa Bed OR 2 Twin Beds and 1 Large Twin Sofa Bed
  • Free WiFi

View all photos for Deluxe Room

A hotel room with a large bed, a sofa, a desk with a flat-screen TV, and a wall-mounted TV.

Deluxe Room

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds
  • Free WiFi

Room

  • Sleeps 10
  • Free WiFi

HOUSE STANDARD

  • Sleeps 8
  • Free WiFi

DOUBLE TWO BEDS

  • Sleeps 4
  • Free WiFi

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About the area

Madrid

Heart of Madrid.Within a 10-minute walk of this Salamanca hotel, you'll find El Retiro Park and Puerta de Alcalá. Gran Via and Puerta del Sol are also within 2 miles (3 km).

What's nearby

  • Calle de Alcalá - 1 min walk - 0.0 km
  • El Retiro Park - 2 min walk - 0.2 km
  • Paseo de la Castellana - 6 min walk - 0.6 km
  • Plaza de Cibeles - 14 min walk - 1.2 km
  • Gran Via - 19 min walk - 1.6 km

Getting around

  • Principe de Vergara Station - 2 min walk
  • Madrid Recoletos Station - 10 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 21 min drive

Restaurants

  • ‪Maison Kayser - ‬2 min walk
  • ‪Cafetería Restaurante Galatea - ‬2 min walk
  • ‪Hotaru - ‬3 min walk
  • ‪La Terraza del Hotel Wellington - ‬3 min walk
  • ‪Breakfast Room at Wellington - ‬3 min walk

About this property

H10 Puerta de Alcalá 4* Sup

4-star hotel near El Retiro Park
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 1076 square feet (100 square meters) and includes a conference center. A seasonal outdoor pool, a terrace, and multilingual staff are also featured at H10 Puerta de Alcalá 4* Sup.

This 4-star Madrid hotel is smoke free.

  • 1 building
  • 138 guestrooms or units
  • 6 levels
  • Meeting rooms
  • 1076 sq ft of conference space
  • 100 sq m of conference space
  • Manager's reception (free)
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
H10 Puerta de Alcalá 4* Sup offers 138 accommodations with minibars and safes. Each accommodation is individually furnished. Beds feature down comforters. A pillow menu is available. 42-inch flat-screen televisions come with digital channels.

Bathrooms include bathtubs or showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, complimentary toiletries, and hair dryers. This Madrid hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is provided daily.

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includes taxes & fees
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Property amenities

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 25 for adults and EUR 11 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Seasonal outdoor pool
  • Stereo

Accessibility

  • Elevator

Room amenities

Entertainment

  • 42-inch flat-screen TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Cleaning products are eco-friendly
  • Individual furnishings
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The property’s pool will be closed occasionally due to private events on the terrace.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 15 to May 16:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 25 for adults and EUR 11 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses some solar energy
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses solar energy. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in June and close in September.
  • Pool access available from 10:00 AM to 7:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

NH Alcalá
H10 Puerta de Alcalá Hotel
NH Alcalá Madrid
NH Puerta Alcalá Hotel Madrid
NH Puerta Alcalá Hotel
NH Puerta Alcalá Madrid
NH Puerta Alcalá
Nh Alcala Hotel Madrid
H10 Puerta Alcalá Hotel Madrid
H10 Puerta Alcalá Hotel
H10 Puerta Alcalá Madrid
H10 Puerta Alcalá
H10 Puerta de Alcalá Madrid
H10 Puerta de Alcalá Hotel Madrid

Frequently asked questions

How close is H10 Puerta de Alcalá 4* Sup to the airport?

H10 Puerta de Alcalá 4* Sup is 10 mi (21-min drive) away from the Adolfo Suarez Madrid-Barajas Airport (MAD) airport, the closest popular airport to the property.

How much does it cost to stay at H10 Puerta de Alcalá 4* Sup?

As of Aug 6, 2026, prices found for a 1-night stay for 2 adults at H10 Puerta de Alcalá 4* Sup on Aug 16, 2026 start from CA $198, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does H10 Puerta de Alcalá 4* Sup have an airport shuttle?

Airport shuttle services are not available at H10 Puerta de Alcalá 4* Sup.

Does H10 Puerta de Alcalá 4* Sup offer free breakfast?

Free breakfast isn’t provided at H10 Puerta de Alcalá 4* Sup, but buffet breakfast is offered for a fee of EUR 25 for adults and EUR 11 for children. It's available every day from 7 AM to 10 AM.

Is there a casino at H10 Puerta de Alcalá 4* Sup?

No, there is no casino at this hotel, but Casino Gran Via (3-min drive) is nearby.

What time is check-in at H10 Puerta de Alcalá 4* Sup?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at H10 Puerta de Alcalá 4* Sup?

Free parking is not available at this hotel.

Does H10 Puerta de Alcalá 4* Sup have a pool?

H10 Puerta de Alcalá 4* Sup features a seasonal outdoor pool. Guests can enjoy pool access from 10:00 AM to 7:00 PM.The pool is closed seasonally each year from October 15 to May 16.

Does H10 Puerta de Alcalá 4* Sup have a restaurant?

H10 Puerta de Alcalá 4* Sup is home to Alcala Restaurant, which features international cuisine.

Does H10 Puerta de Alcalá 4* Sup have a spa?

There are no spa services available at this hotel.

How close is H10 Puerta de Alcalá 4* Sup to downtown Madrid?

H10 Puerta de Alcalá 4* Sup is 1.2 mi away from Madrid.

H10 Puerta de Alcalá 4* Sup Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 756 out of 1010 reviews
Rating 8 - Good. 177 out of 1010 reviews
Rating 6 - Okay. 45 out of 1010 reviews
Rating 4 - Poor. 14 out of 1010 reviews
Rating 2 - Terrible. 18 out of 1010 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Marcela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, I loved my stay
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds, staff excellent, roof top bar fantastic.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Catia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a great location and an amazing roof top bar
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and friendly staff
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, so easy to walk to many places. Would definitely love to come back.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect, close to everything. The staff is always helpful, the rooms are well appointed, the rooftop is super cool and the food is good
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Lily

Liked: Cleanliness, staff & service, amenities
Room was lovely, location is great.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another wonderful stay. Excellent location next to the park. So helpful with any questions and very clean.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a great part of Madrid, close to the Retiro, lots of restaurants and shops
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Location was great. Easy to walk to other historical places. Great, helpful staff.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Brenda Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Will book again. Patio and staff awesome!!!!
Hubby in Madrid at H10 having fun!!!
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Tiffany

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel with lovely spaces.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about H10 Puerta de Alcalá! The building, the atmosphere, my room, the view, and the service. I would definitely stay there the next time I visit Madrid.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
Very clean room and staff was helpful. Great location to see Madrid, shop and dine!
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Carolyn

Liked: Cleanliness, amenities, property conditions & facilities
Clean, great location, friendly and helpful staff
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Andres

Liked: Cleanliness, property conditions & facilities
Clean room, the bar is excellent and the staff amazing!
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Never disappoints
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Ivette

Liked: Cleanliness, staff & service, amenities
The floor in my room was very loud! Close to the elevators and the construction 🚧 or remodeling that they were doing. The rooftop is great!
Stayed 2 nights in Apr 2026
Verified review

6/10 Okay

Ayman

Liked: Cleanliness, staff & service, property conditions & facilities
Great location but if you sitting in the lobby you will smell the smoking people sitting at the hotel door, no access to the hotel roof to relax unless you want to pay for food or drink
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Yekta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room but noise from other rooms, hallways and etc was a lot. But otherwise great hotel as always!
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Lorna

Liked: Cleanliness, property conditions & facilities
Excellent location near Salamanca. The room was comfortable and well appointed.
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay...and staff is super friendly.
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

patrick

Liked: Cleanliness, staff & service, amenities
Staff were delightful, courteous and friendly, rooms were spotless
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great staff, good breakfast!
Stayed 2 nights in Aug 2025