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H10 Puerta de Alcalá

4-star property
Alcala, 66, Madrid, Madrid 1-855-887-0424
5.0 out of 5
Exceptional!
See all 3 travelocity Reviews

"Ubicación excelente. A metros de la entrada al Parque del Retiro. Habitación amplia y limpia. La terraza con la piscina es súper! Tiene una vista mar ... " More

By a verified traveller on Fri 01 Oct 2021

Points Of Interest

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Hotel Description

4-star eco-certified hotel near Gran Via

Heart of Madrid

Within a 10-minute walk of this Salamanca hotel, you'll find Calle de Alcalá and Paseo de la Castellana. Also, WiZink Center is within half a mile (1 km) and Gran Via is within 2 miles (3 km).

Business services

This hotel features a restaurant, a seasonal outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. There's a poolside bar on site, and laundry facilities and concierge services are also provided.

Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
CA $218* Per night/room 30 Apr. - 1 May

Double Room Single Use

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Double Room Single Use, City View

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Double Room, City View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Room (2 adults + 2 children)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Superior Double Room Single Use

Bed Count 1 King Bed Maximum Occupancy 1 Max

H10 Puerta de Alcalá ratings based on 3 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for H10 Puerta de Alcalá

Everyone (1) Family (1)
5 out of 5
Ubicación excelente. A metros de la entrada al Parque del Retiro. Habitación amplia y limpia. La terraza con la piscina es súper! Tiene una vista maravillosa!!!

Posted by , from Miami on 1 Oct. 2021

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Comment from Hotel Management

1 Nov. 2022 by H10 Puerta de Alcalá

Muchas gracias por dedicar su tiempo en compartir su experiencia con otros usuarios. Nos enorgullece leer las buenas valoraciones sobre nuestra rooftop. Será un placer recibirles pronto y que puedan disfrutar de nuevo de las magníficas vistas de "El Cielo de Alcalá". Un afectuoso saludo

5 out of 5
Maybe it's a culture thing but out of the 5 nights we stayed in this beautiful hotel, we only had wash clothes upon request the first night. Was not able to get them again after that. IDK if wash clothes are something not used. But they gave us rather large hand towels to wash with.

Posted by on 10 Mar. 2020

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5 out of 5

Posted by on 16 Jul. 2019

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Comment from Hotel Management

30 Jul. 2019 by Beatriz García R.

Thanks a lot for your excellent assestment!!! We hope you had a perfect stay with us. We would be pleased to welcoming you soon. Best regards

About the H10 Puerta de Alcalá

Location Alcala, 66, Madrid, Madrid 28009

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from October 15 to May 16:

  • Swimming pool

Property Features

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 1076 square feet (100 square meters) and includes a conference center. A seasonal outdoor pool, a terrace, and tour/ticket assistance are also featured at the eco-certified H10 Puerta de Alcalá. This 4-star Madrid hotel is smoke free.

  • 1 building
  • 138 guestrooms or units
  • 6 levels
  • Meeting rooms
  • 1076 sq ft of conference space
  • 100 sq m of conference space
  • Manager's reception (free)
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Parking (limited spaces)

Transport

  • Train station: Madrid Recoletos Station (0.9 km / 0.5 mi)
  • Metro station: Principe de Vergara Station (0.1 km / 0.1 mi)

Room Amenities

H10 Puerta de Alcalá offers 138 accommodations with minibars and safes. Each accommodation is individually furnished. Beds feature down comforters. A pillow menu is available. Flat-screen televisions come with digital channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Down blanket
  • Pillow options
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings

Food & Drink

The hotel hosts a free manager's reception daily.

H10 Puerta de Alcalá has a restaurant serving breakfast only.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The property’s pool will be closed occasionally due to private events on the terrace.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses solar energy, plus eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Renewable energy source - solar
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines Safe Tourism Certified (Spain)
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitization practices of European Holiday Home Association (EHHA - Europe)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 22 for adults and EUR 11 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • NH Alcalá
  • H10 Puerta de Alcalá Hotel
  • NH Alcalá Madrid
  • NH Puerta Alcalá Hotel Madrid
  • NH Puerta Alcalá Hotel
  • NH Puerta Alcalá Madrid
  • NH Puerta Alcalá
  • Nh Alcala Hotel Madrid
  • H10 Puerta Alcalá Hotel Madrid
  • H10 Puerta Alcalá Hotel
  • H10 Puerta Alcalá Madrid
  • H10 Puerta Alcalá
  • H10 Puerta de Alcalá Madrid
  • H10 Puerta de Alcalá Hotel Madrid

You should know

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in June and close in September.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

  • Biosphere
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.