Hilton Garden Inn New York/Manhattan-Chelsea

3.0 star property
3-star hotel near 5th Avenue

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Photo gallery for Hilton Garden Inn New York/Manhattan-Chelsea

Helicopter/plane tours
Exterior
Premium bedding, desk, laptop workspace, blackout drapes
Meeting facility
Lobby
Reviews
8.4

Very good

Popular amenities

  • Breakfast available
    Breakfast availableBreakfast available
  • Pet-friendly
    Pet-friendlyPet-friendly
  • Parking available
    Parking availableParking available
  • Free WiFi
    Free WiFiFree WiFi
  • Air conditioning
    Air conditioningAir conditioning
  • Housekeeping
    HousekeepingHousekeeping

Check-in time

3:00 PM

Check-out time

12:00 PM

Explore the area

Map
121 W 28th St, New York, NY, 10001
  • Popular LocationMadison Square Garden6 min walk
  • Popular LocationEmpire State Building10 min walk
  • Popular LocationTimes Square14 min walk
  • AirportNew York, NY (LGA-LaGuardia)26 min drive

Room options

One King Bed Roll In Shower

  • 18 sq m
  • Sleeps 2
  • 1 King Bed

Two Queen Beds City View

  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Non Smoking (Drinks-Snacks)

  • 18 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Two Double Beds Roll In Shower

  • 18 sq m
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed (Drinks-Snacks)

  • 18 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

King Evolution

  • 18 sq m
  • Sleeps 2
  • 1 King Bed

2 Queen Beds

  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

One King Bed City View

  • 17.7 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Non Smoking (Higher Floor)

  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed (Higher Floor)

  • 18 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed

  • 18 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

About the area

New York

Heart of New York.Within a 10-minute walk of this Manhattan hotel, you'll find 5th Avenue and Madison Square Garden. Also, Empire State Building is within half a mile (1 km) and Broadway is within 2 miles (3 km).

What's nearby

  • Madison Square Garden - 6 min walk
  • Empire State Building - 10 min walk
  • Times Square - 14 min walk
  • Bryant Park - 15 min walk
  • Grand Central Terminal - 3 min drive

Getting around

  • 28 St. Station (7th Av.) - 3 min walk
  • New York W 32nd St. Station - 5 min walk
  • LaGuardia Airport (LGA) - 27 min drive

Restaurants

  • ‪Skirt Steak - ‬3 min walk
  • ‪L'Amico - ‬3 min walk
  • ‪Barn Joo Nomad - ‬1 min walk
  • ‪The Wilson NYC - ‬4 min walk
  • ‪Ajisen Ramen - ‬3 min walk

About this property

Hilton Garden Inn New York/Manhattan-Chelsea

3-star hotel near 5th Avenue
There's a snack bar/deli on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Multilingual staff, tour/ticket assistance, and coffee/tea in a common area are also featured at the business-friendly Hilton Garden Inn New York/Manhattan-Chelsea. Parking is available for a fee.

This 3-star New York hotel is smoke free.

  • 1 building
  • 169 guestrooms or units
  • 22 levels
  • Built in 2007
  • Deli
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
Hilton Garden Inn New York/Manhattan-Chelsea offers 169 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium digital channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Languages

Arabic, Chinese (Cantonese), Chinese (Mandarin), English, French, Korean, Spanish

Property amenities

Family friendly

  • Free cribs/infant beds
  • Microwave
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Covered self parking on site (USD 55.00 per day)
  • Wheelchair-accessible parking and van parking available
  • Height restrictions apply for onsite parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM–10:00 AM on weekdays and 6:00 AM–11:00 AM on weekends: USD 15.00-25.00 for adults and USD 15.00-25.00 for children
  • Coffee/tea in common area(s)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 32-inch flat-screen TV
  • Cable/satellite channels
  • Pay movies
  • Premium channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating (climate-controlled)
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/tub combination
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30 per day.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 15.00 to 25.00 for adults, and USD 15.00 to 25.00 for children
  • Covered self parking fee: USD 55.00 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Hotel New York/Chelsea
Hilton Garden Inn New York/Chelsea
Hilton Garden Inn New York/Manhattan-Chelsea Hotel
Hilton Garden Inn York/Manhattan-Chelsea Hotel
Hilton Garden Inn New York/Manhattan-Chelsea
Hilton Garden Inn York/Manhattan-Chelsea
Hilton Garden Inn New York - Chelsea Hotel New York City
Chelsea Hilton Garden Inn
Hilton New York City
Hilton Garden Inn Chelsea
Hilton York Manhattan Chelsea
Hilton Garden Inn New York/Manhattan-Chelsea Hotel
Hilton Garden Inn New York/Manhattan-Chelsea New York
Hilton Garden Inn New York/Manhattan-Chelsea Hotel New York

Hilton Garden Inn New York/Manhattan-Chelsea Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 788 out of 1725 reviews" "
Rating 8 - Good. 568 out of 1725 reviews" "
Rating 6 - Okay. 215 out of 1725 reviews" "
Rating 4 - Poor. 84 out of 1725 reviews" "
Rating 2 - Terrible. 70 out of 1725 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Jean

Travelled with partner
Liked: Staff & service
Rooms ok tho pretty basic and smallish. Our bathroom had a leak requiring us to move to another room… couldn’t figure out how to use light over the microwave or the phone in the room. Managers very nice. You need to know ahead this is the Flower District - so the street is difficult to drive thru - occasionally getting blocked by delivery trucks. Plus messy at night due to trash. Even the sidewalk is crowded by plants. Is usually fully booked, so don’t count on a high room even if you paid for it.

6/10 Okay

ABIGAIL KRISTIE VILLAROZA

Travelled with family
Liked: Staff & service
We took a taxi from the airport to this hotel and it was hard for us to find this place because there was no sign outside. There was a lot of construction in this area, but we eventually saw the small building number. The front desk service was amazing. They were so friendly and made check-in and check-out easy for us. Whenever we needed a taxi, they had someone get one for us. We were also able to reserve a taxi for our 7 AM flight through the front desk, which was very convenient for us. Our room was clean when we arrived and the washroom was really small. They did not clean our rooms properly, there were a few stains on our bedsheets so we took it off and put it on the floor (to make it easier for them to put on new sheets), but they just folded the same sheets and put it on top of our nightstand. We only got clean bedsheets when we saw the cleaning lady outside our door and asked her to give us new bedsheets. On the bright side, all our towels were changed everyday. Unfortunately, they only serve cold breakfast (there's no hot food options) and you have to pay for that. Luckily, there were many breakfast places around so we were able to have breakfast elsewhere. The location of this hotel is GOLD. We love how its minutes away from Koreatown, Greely Square, Empire State... etc. We were able to walk to the NY Public Library, Grand Central Terminal, and Times Square. There's also a CVS nearby to buy bottled water. For the price that we got, I would come back again!
Stayed 3 nights in Mar 2024

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so friendly and helpful. Great location for walking everywhere.
Stayed 5 nights in Mar 2024

2/10 Terrible

Ana

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms was smelling mildew, carpet dirty and room overall old, dark. Staff informed all rooms were the same, luckly we found another hotel close by, but as they only had availability starting on sunday we had to stay in this hotel for 3 nights. All of us ended up with allergies and on antihistamines, terrible. I am a Hilton member and was surprised on the low stardard at this property.
Stayed 6 nights in Mar 2024

8/10 Good

LAMESHA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son and I had an overall nice stay during our NYC trip.
Stayed 6 nights in Mar 2024

8/10 Good

Glen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2024

4/10 Poor

Ashley

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotel is convient, close to subway and walking distance to many attractions. Our bathroom was disgusting. Ceiling was peeling, hair in the shower, rust around the tub. Beds are not horrible but not comfortable either. I'm not one to complain but I don't understand how some people gave this hotel 5 stars. We only stayed here because we initially booked 3 nights at another hotel (RIU Times Square, which I gave 5 stars). We wanted to come to NYC a day earlier then planned but the RIU was booked for the extra day ealier so we booked this hotem for one night before going to the RIU. Thank goodness it was only 1 night, I wouldn't stay here again. It's fine for 1 night if nothing better is available.
Stayed 1 night in Mar 2024

8/10 Good

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Junko

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very kind and helpful. Location was great.
Stayed 5 nights in Mar 2024