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4.5 out of 5

"The property was soooo clean and room was beautiful, the woman Brenda from guest services was very nice and helped me when I was unhappy with an issue ... " More

By a verified traveller on Thu 22 Feb 2024

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Hotel Description

4.5-star adults-only hotel near Quinta Avenida

City center retreat

At this Downtown Playa del Carmen hotel, you'll be well placed to visit Quinta Avenida and Playa del Carmen Main Beach, both within a 5-minute walk. Mamitas Beach and Mario Villanueva Stadium Madrid are also within half a mile (1 km).

Luxury amenities

A full-service spa, 3 restaurants, and an outdoor pool are all featured at this luxury hotel. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like valet parking and WiFi in public areas. You'll appreciate the gym, poolside bar, and laundry facilities.

Deluxe Junior Suite - 2 Queen beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
CA $177* Per night/room 8 Apr. - 9 Apr.

Deluxe Master Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Junior Suite - 1 King Size Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive ratings based on 15 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive

Everyone (9) Couples (5) Family (1)
5 out of 5
The property was soooo clean and room was beautiful, the woman Brenda from guest services was very nice and helped me when I was unhappy with an issue with my room. The head chef Castro blew me away with how amazing he was, he went above and beyond to make sure I was happy with the food. Overall the hotel is within walking distance from the shops and the staff was soooo nice even one of the waiters Luis was very nice and attentive I can’t go on enough about the staff I definitely would come back.

Posted by on 22 Feb. 2024

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Comment from Hotel Management

24 Feb. 2024 by Lizeth Arratia /Hospitality Manager

Dear guest,Thank you for taking the time to share your wonderful experience at our hotel. We are thrilled to know that you had such a positive stay with us.It brings us great joy to know that you found our property exceptionally clean and your room beautiful. Furthermore, we are delighted to hear that Brenda from guest services provided you with exceptional assistance and that Chef Castro exceeded your expectations with his culinary skills. We will be sure to pass on your compliments to them, as recognition of their outstanding service is truly rewarding.Furthermore, we are pleased that you found our hotel's location convenient for exploring the nearby shops and that our staff, including waiter Luis, provided you with attentive and friendly service throughout your stay. Thank you for your kind words and glowing recommendation. We look forward to welcoming you back.Kind regards,Lizeth ArratiaHospitality Manager

5 out of 5

Posted by , from Newark on 10 Aug. 2023

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Comment from Hotel Management

1 Sep. 2023 by Lizeth Arratia/ Hospitality Manager

Dear guest,Thank you for choosing The Reef 28 to spend your vacations and for sharing your score.We are glad that you enjoyed our facilities.We hope to welcome you back soon.Kind regards,Lizeth ArratiaHospitality Manager

5 out of 5

Posted by , from LAS VEGAS on 21 May 2023

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Comment from Hotel Management

12 Jun. 2023 by Lizeth Arratia/ Hospitality Manager

Dear guest,Thank you for choosing The Reef 28 to spend your vacations and for sharing your score.We will be delighted to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

4 out of 5
property was clean and convenient to other locations. the food was on the “ok” side, the breakfast was luke warm at best, food from the rooftop was a little bit better. had to make a complaint that somehow towels would be replaced when the room was cleaned but no washcloths, 2 days in a row i had to get up and go down to the front desk and ask for washcloths because i couldn’t understand which button on the phone was for the front desk. lastly the staff was friendly but seemingly not enough staff willing to speak moderate english for this tourist establishment but if i come back i’ll try to learn a little more spanish too

Posted by on 6 Apr. 2023

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Comment from Hotel Management

6 Apr. 2023 by Lizeth Arratia/ Hospitality Manager

Dear guest,Thank you for choosing The Reef 28 to spend your vacations and for sharing your review.We are glad to know you enjoyed the cleanliness of the facilities and the location.Likewise, we appreciate you mentioning the aspects that were not up to your expectations, your observations are helpful to improve.We hope you give us the opportunity to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

4 out of 5

Posted by on 15 Mar. 2023

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Comment from Hotel Management

4 Apr. 2023 by Lizeth Arratia/ Hospitality Manager

Dear guest,We appreciate you sharing your score.We hope to welcome you back in the future.Kindest regards,Lizeth ArratiaHospitality Manager

4 out of 5
My husband and I and friends came here for 6 days. I have to say, our favorite spot was the rooftop bar with the pool and all the "snacks" they offered. Their fish tacos and shrimp tostadas are AMAZING! I think we pretty much lived off of those. The foam party on a Sunday was super fun, their waitresses and bartenders are great. I had no issues with the service there. Israel in the lobby area was really nice and helpful as well. I wish I knew all the bartender names that assisted us, but the ones in the lobby area were really friendly, made conversation with us. Thanks to Miguel aka Mike as well, he checked on us to make sure we were having a good time. Overall this place was pretty cool, my biggest issue was, NO ROOM SERVICE. After a whole day and night of drinking, I get munchies and there's no food to eat. And if you miss breakfast you have to wait a few hours for lunch to begin. So I definitely will keep an eye out when booking another resort. If it's all inclusive I need food 24hr around the clock, you also CANNOT bring food back to your room at all, that's also a thumbs down. One morning I was have heart issues and my husband had to leave the resort to grab me a bite to eat because I couldn't get out of bed. (hit the pizza place on 5th ave.$2 slices)Definitely take advantage of Xcaret and Xplor, arrive early, get the package from the hotel because the cab drivers will try and rip you off. Anyway, it was an good experience.

Posted by on 9 Mar. 2023

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Comment from Hotel Management

11 Mar. 2023 by Lizeth Arratia/ Hospitality Manager

Dear guest,Thank you for choosing The Reef 28 as your vacation destination and for the time you have taken to share your review.It is good to know that you and your friends had a great time in our rooftop and we appreciate your recognition towards our staff members.On the other hand, we regret that there were aspects that were not up to your expectations, nevertheless, we hope you would give us another opportunity in the future.Kind regards,Lizeth ArratiaHospitality Manager

5 out of 5

Posted by on 24 Feb. 2023

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Comment from Hotel Management

17 Mar. 2023 by Lizeth Arratia/ Hospitality Manager

Dear guest,Thank you for sharing your excellent rating about your stay at The Reef 28.It will be a pleasure to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

4 out of 5

Posted by on 3 Apr. 2022

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4 out of 5
Cleaniness.new.freindly staff. Sansitizer everywhere but not mandated ro use.Sometimes noisy at nite. Late lunch hr. Not everything inclusive. Tv remote not working .may be no cable. Beef taco too spicy. Breaffast sandwich bot covered. Tong used by everyone .

Posted by , from Bayside on 31 Jan. 2022

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Comment from Hotel Management

1 Feb. 2022 by Lizeth Arratia/ Hospitality Manager

Dear guest, Thank you for choosing The Reef 28 to spend your vacations and for sharing your review. We are glad to know that you enjoyed the facilities, the cleanliness and the friendliness of our staff. We hope to have the opportunity to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager

5 out of 5

Posted by , from cape coral on 31 Dec. 2021

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About the The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive

Location 1 Ave. Norte y Calle 28 Norte, Playa del Carmen, QROO 77720

All-inclusive Details

  • Gratuities not included
  • All food and beverages included
  • Surcharge for premium food items
  • Minibar (all beverages included)
  • Fitness facilities included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • All available beverages included

Property Features

Some rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. A business center and meeting rooms are available. A fitness center, a sauna, and a rooftop terrace are also featured at the luxury The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen hotel.

  • 1 building
  • 120 guestrooms or units
  • 4 levels
  • 3 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • Built in 2018
  • Deli
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Gift shop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive offers 120 air-conditioned accommodations with iPod docking stations and safes. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Private balcony (furnished)
  • Sitting area
  • IPod dock
  • Flat-screen television
  • Cable channels
  • Microwave
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.

28 - Onsite buffet restaurant.

Asiatico - Onsite fine-dining restaurant. Open select days.

Cachito - Onsite fine-dining restaurant. Open select days.

Lobby bar - Onsite bar. Open daily.

Roof 28 - Onsite rooftop bar. Open daily.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 4
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 18
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Steam room in spa
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

All guests, including children, are required to present a valid government-issued ID card at check-in.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Service animals not allowed
  • Minimum guest age is 18
  • Caters to adults only
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Property confirms they are implementing guest safety measures
  • Onsite COVID-19 testing (PCR) is available
  • Onsite COVID-19 testing (Antigen) is available
  • Reservations are required for onsite COVID-19 testing

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.93 per accommodation, per night
  • Resort fee: USD 12 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 10 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Reef 28 All Inclusive Adults All-inclusive property
  • Reef 28 All Inclusive Adults Playa del Carmen
  • Reef 28 All Inclusive Adults
  • Reef 28 All Inclusive Adults All-inclusive property
  • Reef 28 All Inclusive Adults Playa del Carmen
  • Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
  • All-inclusive property The Reef 28 All Inclusive - Adults Only
  • The Reef 28 All Inclusive - Adults Only Playa del Carmen
  • The Reef 28 All Inclusive Adults Only
  • Reef 28 All Suites Gourmet All Inclusive Adults
  • The Reef 28 All Inclusive Adults Only
  • The Reef 28 Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.