"The property was soooo clean and room was beautiful, the woman Brenda from guest services was very nice and helped me when I was unhappy with an issue ... " More
City center retreat
At this Downtown Playa del Carmen hotel, you'll be well placed to visit Quinta Avenida and Playa del Carmen Main Beach, both within a 5-minute walk. Mamitas Beach and Mario Villanueva Stadium Madrid are also within half a mile (1 km).
Luxury amenities
A full-service spa, 3 restaurants, and an outdoor pool are all featured at this luxury hotel. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like valet parking and WiFi in public areas. You'll appreciate the gym, poolside bar, and laundry facilities.
24 Feb. 2024 by Lizeth Arratia /Hospitality Manager
Dear guest,Thank you for taking the time to share your wonderful experience at our hotel. We are thrilled to know that you had such a positive stay with us.It brings us great joy to know that you found our property exceptionally clean and your room beautiful. Furthermore, we are delighted to hear that Brenda from guest services provided you with exceptional assistance and that Chef Castro exceeded your expectations with his culinary skills. We will be sure to pass on your compliments to them, as recognition of their outstanding service is truly rewarding.Furthermore, we are pleased that you found our hotel's location convenient for exploring the nearby shops and that our staff, including waiter Luis, provided you with attentive and friendly service throughout your stay. Thank you for your kind words and glowing recommendation. We look forward to welcoming you back.Kind regards,Lizeth ArratiaHospitality Manager
1 Sep. 2023 by Lizeth Arratia/ Hospitality Manager
Dear guest,Thank you for choosing The Reef 28 to spend your vacations and for sharing your score.We are glad that you enjoyed our facilities.We hope to welcome you back soon.Kind regards,Lizeth ArratiaHospitality Manager
12 Jun. 2023 by Lizeth Arratia/ Hospitality Manager
Dear guest,Thank you for choosing The Reef 28 to spend your vacations and for sharing your score.We will be delighted to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager
6 Apr. 2023 by Lizeth Arratia/ Hospitality Manager
Dear guest,Thank you for choosing The Reef 28 to spend your vacations and for sharing your review.We are glad to know you enjoyed the cleanliness of the facilities and the location.Likewise, we appreciate you mentioning the aspects that were not up to your expectations, your observations are helpful to improve.We hope you give us the opportunity to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager
4 Apr. 2023 by Lizeth Arratia/ Hospitality Manager
Dear guest,We appreciate you sharing your score.We hope to welcome you back in the future.Kindest regards,Lizeth ArratiaHospitality Manager
11 Mar. 2023 by Lizeth Arratia/ Hospitality Manager
Dear guest,Thank you for choosing The Reef 28 as your vacation destination and for the time you have taken to share your review.It is good to know that you and your friends had a great time in our rooftop and we appreciate your recognition towards our staff members.On the other hand, we regret that there were aspects that were not up to your expectations, nevertheless, we hope you would give us another opportunity in the future.Kind regards,Lizeth ArratiaHospitality Manager
17 Mar. 2023 by Lizeth Arratia/ Hospitality Manager
Dear guest,Thank you for sharing your excellent rating about your stay at The Reef 28.It will be a pleasure to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager
1 Feb. 2022 by Lizeth Arratia/ Hospitality Manager
Dear guest, Thank you for choosing The Reef 28 to spend your vacations and for sharing your review. We are glad to know that you enjoyed the facilities, the cleanliness and the friendliness of our staff. We hope to have the opportunity to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager
Some rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. A business center and meeting rooms are available. A fitness center, a sauna, and a rooftop terrace are also featured at the luxury The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive offers 120 air-conditioned accommodations with iPod docking stations and safes. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.
For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.
28 - Onsite buffet restaurant.
Asiatico - Onsite fine-dining restaurant. Open select days.
Cachito - Onsite fine-dining restaurant. Open select days.
Lobby bar - Onsite bar. Open daily.
Roof 28 - Onsite rooftop bar. Open daily.
Special check-in instructions:
Front desk staff will greet guests on arrival.
All guests, including children, are required to present a valid government-issued ID card at check-in.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.