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ITC Grand Central, a Luxury Collection Hotel, Mumbai

Property class: 5 and above
5-star luxury hotel near Tata Memorial Hospital

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Photo gallery for ITC Grand Central, a Luxury Collection Hotel, Mumbai

Lounge
Interior
Interior detail
View from property
View from property

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
287, Dr. Babasaheb Ambedkar Road, Parel, Mumbai, Maharashtra, 400012
  • Place, KEM Hospital
    ‪6 min walk‬
  • Place, Tata Memorial Hospital
    ‪10 min walk‬
  • Place, Siddhi Vinayak Temple
    ‪9 min drive‬
  • Airport, Mumbai (BOM-Chhatrapati Shivaji Intl.)
    ‪28 min drive‬

Room options

View all photos for Exclusive Room, 1 Queen Bed, City View

Premium bedding, minibar, in-room safe, desk

Exclusive Room, 1 Queen Bed, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Suite, 1 King Bed, Tower

Luxury Suite, 1 King Bed, Tower

Luxury Suite, 1 King Bed, Tower

  • City view
  • 113 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Tower

40-inch LCD TV with satellite channels, TV

Suite, 1 King Bed, Tower

  • City view
  • 113 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 Queen Bed, City View

Premium bedding, minibar, in-room safe, desk

Executive Room, 1 Queen Bed, City View

7.8 out of 10
Good
(6 reviews)
  • City view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 1 Queen Bed

Premium bedding, minibar, in-room safe, desk

Club Room, 1 Queen Bed

  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Exclusive Room, 1 Twin Bed, City View

Premium bedding, minibar, in-room safe, desk

Exclusive Room, 1 Twin Bed, City View

  • City view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Club Room, 1 Queen Bed, Tower

Premium bedding, minibar, in-room safe, desk

Club Room, 1 Queen Bed, Tower

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for House, 1 Queen Bed (View)

Premium bedding, minibar, in-room safe, desk

House, 1 Queen Bed (View)

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 Queen Bed

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About the area

Mumbai

Parel stay.A stay at this Parel hotel places you within half a mile (1 km) of Tata Memorial Hospital and 3 miles (5 km) of Mohammed Ali Road. Haji Ali Dargah and Crawford Market are also within 6 miles (10 km).

What's nearby

  • KEM Hospital - 6 min walk - 0.6 km
  • Tata Memorial Hospital - 10 min walk - 0.8 km
  • Palladium Mall - 5 min drive - 2.4 km
  • Siddhi Vinayak Temple - 9 min drive - 3.4 km
  • Shree Siddhivinayak Ganapati Temple - 9 min drive - 3.4 km

Getting around

  • Ambedkar Nagar Station - 11 min walk
  • Mumbai Currey Road Station - 13 min walk
  • Chhatrapati Shivaji International Airport (BOM) - 45 min drive

Restaurants

  • ‪The Point Of View - ‬1 min walk
  • ‪Ram Ashray - Lalbaug - ‬7 min walk
  • ‪Datta Boarding - Malvani Food - ‬8 min walk
  • ‪Hornby's Pavilion - ‬1 min walk
  • ‪Kebabs & Kurries - ‬2 min walk

About this property

ITC Grand Central, a Luxury Collection Hotel, Mumbai

5-star luxury hotel near Tata Memorial Hospital
ITC Grand Central, a Luxury Collection Hotel, Mumbai offers its guests a full-service spa, an indoor pool, and a sauna. There are 4 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a 24-hour business center, 3 meeting rooms, and limo/town car service. Event space at this hotel measures 5382 square feet (500 square meters) and includes conference space. A 24-hour fitness center, spa services, and a library are also featured at the luxury ITC Grand Central, a Luxury Collection Hotel, Mumbai. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Mumbai hotel.

  • 1 building
  • 242 guestrooms or units
  • 22 levels
  • 4 dining venues
  • 5382 sq ft of conference space
  • 500 sq m of conference space
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Beauty salon
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
ITC Grand Central, a Luxury Collection Hotel, Mumbai offers 242 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. 40-inch LCD televisions come with premium satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Kaya Kalp. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

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ITC Maratha Mumbai, a Luxury Collection Hotel, Mumbai
Mumbai
  • Pool
  • Spa
  • Kids pool
  • Parking included
4.4 out of 5, Excellent, 736 reviews
The price is CA $171
CA $202 total
includes taxes & fees
May 15 - May 16
ITC Maratha Mumbai, a Luxury Collection Hotel, Mumbai

Property amenities

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free covered self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: INR 1,652 per person
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Library
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (25 inch wide door)
  • Lever door handles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 40-inch LCD TV with premium satellite channels

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at ITC Grand Central, a Luxury Collection Hotel, Mumbai

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for INR 2000.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately INR 1652 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: INR 2000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Pool access available from 7:30 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

ITC Grand Central Mumbai
ITC Hotel Mumbai Grand Central
ITC Mumbai Grand Central
Itc Grand Central Hotel Mumbai (Bombay)
ITC Grand Central Mumbai Hotel
ITC Grand Central Hotel
ITC Grand Central
ITC Grand Central Luxury Collection Hotel Mumbai
ITC Grand Central Luxury Collection Hotel
ITC Grand Central Luxury Collection Mumbai
ITC Grand Central Luxury Collection
ITC Grand Central, a Luxury Collection Hotel, Mumbai Hotel
ITC Grand Central, a Luxury Collection Hotel, Mumbai Mumbai

ITC Grand Central, a Luxury Collection Hotel, Mumbai Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 469 out of 706 reviews
Rating 8 - Good. 155 out of 706 reviews
Rating 6 - Okay. 43 out of 706 reviews
Rating 4 - Poor. 26 out of 706 reviews
Rating 2 - Terrible. 13 out of 706 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

ernest, laredo

Liked: Cleanliness, amenities, property conditions & facilities
Yes, cannot say enough about service. Helpfulness from all staff from ch vlonnyo waiter to house staff.
Stayed 1 night in Jan 2026

10/10 Excellent

Khozema

Liked: Cleanliness, staff & service, amenities
Clean room, and staff
Stayed 2 nights in Jan 2026

10/10 Excellent

Christopher

Liked: Cleanliness
Beautiful hotel, great service, wonderful
Stayed 2 nights in Dec 2025

10/10 Excellent

mushtak

Travelled with family
Liked: Cleanliness, staff & service, amenities
Extended my stay here and stayed for 17 nights in total, and booked 2 Executive rooms. Amazing staff....from the entrance to the hotel by the security guards and welcoming Indian dressed greeter to the reception staff to the catering staff to the house cleaning staff (especially Rashuvir), they were ALL absolutely fabulous. Even the breakfast chef would prepare my special cooked sausages perfectly (and he remembered this everyday without fail!). Any request was perfectly executed and relayed to all the staff as a reminder for next time. Wow amazing training, and genuine responsive staff. 100% satisfied. Will DEFINITELY stay here again (stayed here twice now). Wouldn't even dream about staying anywhere else. Keep up the good work :). You guys are a shining example of amazing Indian hospitality.
Stayed 6 nights in Dec 2025

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Nov 2025

10/10 Excellent

Asheeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was large, very clean with a basket of fresh fruit to welcome us. The bathroom was spacious and shower was excellent with hot water. Staff would stop by and ask if we needed anything. The breakfast was sumptuous and though a buffet staff was always available to get us our coffee or bring the omelette over from the station. They have a cocktail hour from 6:00 pm to 8:00pm on the 30th floor with beautiful views of the city. I’ll be back.
Stayed 2 nights in Dec 2025

10/10 Excellent

Rishabh

Stayed 1 night in Nov 2025

10/10 Excellent

JAYESH SHARATCHANDRA

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything is so super always as we visit every year
Stayed 5 nights in Dec 2025

8/10 Good

Renu

Liked: Cleanliness, amenities, property conditions & facilities
Service during breakfast was not up to the same level as the previous visit.
Stayed 4 nights in Nov 2025

10/10 Excellent

Arpit

Stayed 2 nights in Dec 2025

6/10 Okay

Gordon

Liked: Cleanliness, amenities
Disliked: Staff & service
Nice welcome at the door from the gate and door staff but that's where the pleasantries ended. Reception somewhat indifferent, not at all helpful or welcoming. Room (ITC One) absolutely huge but feels dated. Marvellous views from the windows to the Mumbai skyline. Breakfast has good Indian and western choices in a dining room style. Good pool and gym. Irish bar on site and a couple of restaurants. Overall, very underwhelming and easily forgettable I'm afraid. Probably wouldn't return unless other similar establishments full.
Stayed 2 nights in Dec 2025

10/10 Excellent

Payal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a comfortable and excellent stay at the ITC. The staff is courteous, friendly and always willing to help. They paid attention to the smaller details and ensured that I had comfortable stay.
Stayed 2 nights in Nov 2025

10/10 Excellent

Alex

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay! Beautiful hotel in the center of the city and the staff was the kindest I have experienced. Nimisha At the front desk in particular was very helpful. I can’t wait to stay again when I come back.
Stayed 3 nights in Nov 2025

8/10 Good

Asheeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was asked while checking in if I wanted coffee sent up to my room. I said yes but coffee never sent. The water was cold in the shower. The restaurant Kebab and Kurries couldn’t handle a credit card transaction agains my US issue card. I had to to the reception to use their card machine.
Stayed 1 night in Nov 2025

10/10 Excellent

Aditya

Stayed 3 nights in Nov 2025

10/10 Excellent

Sandip Chunilal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality of the hotel staff was exceptional from the moment I arrived. They even arranged for someone to bring me a sim for my mobile. Brilliant service and excellent customer service and care.
Stayed 10 nights in Nov 2025

10/10 Excellent

Anamitro

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room with welcome snacks. Nice breakfast options. Good staff.
Stayed 3 nights in Nov 2025

10/10 Excellent

Sheetal

Stayed 1 night in Nov 2025

10/10 Excellent

Michaela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Luxury stay with pleasant attentive staff
Stayed 1 night in Nov 2025

10/10 Excellent

Arun, Reading

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service. Very friendly staff and GREAT food. Breakfast and high tea were the high points. Very clean rooms and bathrooms.
Stayed 13 nights in Sep 2025

2/10 Terrible

John

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
The staff from the management on down are inflexible, unfeeling, and unwilling to help a client outside of their very tightly followed rules. Management when presented with the issue was snarky at best, but again unwilling to help a client with an issue. The hotel is lovely. The management staff is not.
Stayed 1 night in Sep 2025

10/10 Excellent

Pushkala

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful stay
Stayed 1 night in Sep 2025

10/10 Excellent

Manali Krishnagopal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience
Stayed 1 night in Aug 2025

8/10 Good

MANJU SARA

Stayed 1 night in Jun 2025

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel… great gym and pool. Convenient location.
Stayed 3 nights in Jul 2025