4.3 out of 5

"Great experience, location, staff, food, rooms, all was wonderful. " More

By a verified traveller on Mon 02 Jul 2018

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Hotel Description

Family-friendly 4-star hotel near August Wilson Theater

Central New York getaway

With a stay at this Midtown hotel, you'll be steps from Broadway Theatre and August Wilson Theater. Ed Sullivan Theater and Circle in the Square Theater are also within half a mile (1 km).

Business services

This hotel features a restaurant, a fitness center, and a bar/lounge. Families will appreciate kid-friendly dining and in-room childcare. Enjoy the a rooftop terrace and perks like free WiFi.

Free WiFi, iPod docks

The 480 soundproofed guestrooms offer free WiFi and iPod docks. Flat-screen TVs come with cable channels, and other amenities include refrigerators and hair dryers.

Room, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$188 per night

Room (TIMES SQUARE, FLOOR 9 - 19)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room (FLOOR 20 - 33)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room (FLOOR 9 - 19)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room (FLOOR 9 - 19)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room (TIMES SQUARE, FLOOR 9 - 19)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Novotel New York Times Square ratings based on 30 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Novotel New York Times Square

Everyone (26) Couples (1) Family (1)
4 out of 5

Posted by on 6 Apr. 2019

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Comment from Hotel Management

7 Apr. 2019 by Customer Service

Thank you for the 4-star rating! It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you. Thank you again for sharing! Have a lovely day!

4 out of 5
breakfast for $30++ is hopelessly overpriced. no fresh eggs, no omelettes, just scrambled eggs made from artificial eggpowder.... bread and rolls "tough as leather", a frenchman would have thrown the "baguette" away..... and a glas of wine for $11++...no comment. welcome to new york

Posted by on 5 Apr. 2019

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Comment from Hotel Management

30 Apr. 2019 by Customer Service

Thank you for taking the time to share your feedback with us. It's unfortunate that your stay with us was anything less than perfect. We are disappointed to hear that our breakfast offerings did not meet your standards, as well as other foods that we serve our guests. It is unfortunate that you were not satisfied with the prices, either. It is our goal to ensure happiness and satisfaction with all guests who stay with us, so we will pass your concerns along to the appropriate members of our team for future improvement. We do hope to see you again the next time you're in the city for a more positive experience!

5 out of 5
Great location to most everything in NY. We walked to Times Square and Lincoln Center easily. There was a Subway station within 2 blocks that we were able to get to and back from Lower Manhattan easily. Hotel had a Modern feel to it that was nice and the staff were all very friendly and went out of their way to help.

Posted by on 15 Mar. 2019

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Comment from Hotel Management

16 Mar. 2019 by Customer Service

Thank you for the great review, Anonymous! We're thrilled to hear that you had a great stay with us! It's wonderful that you loved our central location so much! We'd love to see you again soon so we can share an even more positive experience with you. Have a fantastic day!

5 out of 5

Posted by on 19 Feb. 2019

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Comment from Hotel Management

1 Apr. 2019 by Customer Service

Thanks! It's outstanding your time with us was fantastic. We can't wait until your next visit! Have a spectacular day!

3 out of 5
Main beef is with Travelocity for hiding true cost - Bs resort fees should be stayed up front and not just appear after or at purchase

Posted by on 3 Jan. 2019

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Comment from Hotel Management

26 Mar. 2019 by Customer Service

Dear Guest, we appreciate the feedback. We regret to hear that you were caught off guard by some of the fees associated with your booking. It's unfortunate you didn't notice the fees previously. In no way do we intend on hiding it from our guests as the information is readily available on our website. We'll be sure to pass this along to the appropriate members of our team for future improvement. Thanks again for sharing your feedback. We're always looking for ways to improve our guests' experiences and we intend on using your concerns to do just that.

3 out of 5
Decent experience... be careful if you are going during the holiday season as their bar and restaurant which have the view most likely will be booked for holiday parties. Our room faced an office building and really didn't have a view. Location was good if your looking to be in times square. Staff was pretty nice and the room was pretty comfy. We were celebrating my mom's bday and retirement and I made sure to put that in the notes and told the front desk staff, nothing was done and they never even made it a point to say happy birthday. All in all I would say its a mediocre stay for the price paid.

Posted by on 17 Dec. 2018

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5 out of 5

Posted by on 21 Sep. 2018

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5 out of 5
Great experience, location, staff, food, rooms, all was wonderful.

Posted by on 2 Jul. 2018

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4 out of 5
This is the second time we have stayed at this hotel. Overall, the experience was great and you can’t beat the location. However, one reason we chose this hotel was for the rooftop bar. The first three evenings of our four night stay, we were very disappointed that they had rented out the rooftop to businesses and so we were not allowed to enjoy the view of the rooftop bar overlooking time square. There were a few spots on the opposite end of the rooftop, but did not offer a view of Times Square. We found it ridiculous that they don’t reserve a portion of the roof top, with the view, for their paying hotel guests!!! We were even asked to MOVE one night when we were standing in the “reserved” area. So, buyer beware if you are selecting this hotel for the rooftop bar there is a good chance you will not enjoy it like the business reserved parties. Also, they have gotten rid of a lot of their furniture on the patio that overlooks time square. When we were there three years ago there were several places to sit and enjoy and it was not rented our. It’s just a totally different experience now and very disappointing. Also we had a room with two double beds that really are more like extra large twin beds. Super tiny for two people. That being said, the hotel is very convenient and they have a nice staff.

Posted by , from minneapolis on 18 Jun. 2018

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5 out of 5
The Novotel is the best hotel to stay at. Within walking distance to everything. Will definitely be back.

Posted by , from Rochester, New York on 16 Jun. 2018

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About the Novotel New York Times Square

Location 226 W 52nd St, New York, NY 10019

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and limo/town car service are available. WiFi is free in public spaces. Event space at this hotel measures 452 square feet (42 square meters). A fitness center, a rooftop terrace, and tour/ticket assistance are also featured at the family-friendly Novotel New York Times Square. This 4-star New York hotel is smoke free.

  • 480 guestrooms or units
  • 33 levels
  • 452 sq ft of conference space
  • 42 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Supervised kid's activities (surcharge)
  • Terrace on the roof
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Newspapers for purchase
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • In-room childcare (surcharge)
  • Refrigerator
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: New York, NY (LGA-LaGuardia) (12 km / 7.5 mi)
  • Train station: New York W 32nd St. Station (2 km / 1.2 mi)
  • Metro station: 50 St. Station (Broadway) (0.2 km / 0.1 mi)
  • Parking:

Room Amenities

Novotel New York Times Square offers 480 air-conditioned accommodations with iPod docking stations and safes. 46-inch flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers. This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • IPod dock
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave available
  • Hypo-allergenic bedding
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Supernova - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

The Bar at Supernova - This bar serves light fare only.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 AM
  • Minimum check-in age is 18

Special check-in instructions:

If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation.

Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets are welcome and stay free
  • Maximum 1 per room (weight limit: 25 lb)

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Pets allowed (no fees)

Fees

Guests will be asked to pay the following charges at the property:

  • Utility surcharge: USD 22.95 per accommodation per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 37.60 per person (approximately)
  • Nearby parking fee: USD 45 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel New York Times Square Hotel
  • Novotel Times Square Hotel
  • Novotel Times Square