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The Towers at Lotte New York Palace

5.0 star property
Family-friendly 5-star hotel near 5th Avenue

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Photo gallery for The Towers at Lotte New York Palace

Lobby lounge
Property video
Courtyard
Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds
Lobby lounge

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
455 Madison Avenue, New York, NY, 10022
  • Place, St. Patrick's Cathedral
    ‪2 min walk‬
  • Place, 5th Avenue
    ‪3 min walk‬
  • Place, Rockefeller Center
    ‪5 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪26 min drive‬

Room options

View all photos for Towers Executive Suite with King Bed

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Towers Executive Suite with King Bed

9.0 out of 10
Wonderful
(4 reviews)
  • 61 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed
  • City view

View all photos for Luxury Towers Room with Two Queen Beds

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Luxury Towers Room with Two Queen Beds

10.0 out of 10
Exceptional
(16 reviews)
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds
  • City view

View all photos for Luxury Towers Room with One King Bed

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Luxury Towers Room with One King Bed

7.6 out of 10
Good
(9 reviews)
  • 43 sq m
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Towers Corner Suite

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Towers Corner Suite

  • 112 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • City view

View all photos for Towers One Bedroom Suite with King Bed

42-inch plasma TV with cable channels, TV, video-game console

Towers One Bedroom Suite with King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 99 sq m
  • Sleeps 3
  • 1 King Bed
  • City view

View all photos for Towers Skyview Suite

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Towers Skyview Suite

  • 232 sq m
  • 3 bedrooms
  • Sleeps 3
  • 1 King Bed
  • City view

View all photos for Hastens Ultimate Sleep Suite

Suite (Metropolitan)

Hastens Ultimate Sleep Suite

  • 232 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds
  • City view

View all photos for Tower Royal Suite

Royal Suite

Tower Royal Suite

  • 334 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds
  • City view

View all photos for The Champagne Suite

Suite (Champagne Triplex) | Living area

The Champagne Suite

  • 465 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Queen Beds
  • City view

View all photos for Accessible Towers Executive Suite with King Bed

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Accessible Towers Executive Suite with King Bed

  • 61 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed
  • City view

View all photos for Accessible Luxury Towers Room with Two Queen Beds

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Accessible Luxury Towers Room with Two Queen Beds

  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds
  • City view

View all photos for Accessible Luxury Towers Room with One King Bed

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Accessible Luxury Towers Room with One King Bed

  • 43 sq m
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Suite, 2 Bedrooms, Corner (Towers)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite, 2 Bedrooms, Corner (Towers)

10.0 out of 10
Exceptional
(1 review)
  • 156 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed
  • City view

View all photos for Towers Corner Suite with Pantry

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Towers Corner Suite with Pantry

  • 112 sq m
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed
  • City view

View all photos for Penthouse Suite

Penthouse, Tower (Triplex)

Penthouse Suite

  • 465 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds
  • City view

View all photos for The Jewel Suite by Martin Katz

Suite (Jewel Triplex)

The Jewel Suite by Martin Katz

  • 465 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Queen Beds
  • City view

View all photos for Towers Skyview Two Bedroom Suite

View from room

Towers Skyview Two Bedroom Suite

  • 279 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds
  • City view

View all photos for Towers Skyview Three Bedroom Suite

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Towers Skyview Three Bedroom Suite

  • 325 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds
  • City view

View all photos for Towers Executive Studio Two Queen Beds

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Towers Executive Studio Two Queen Beds

  • 61 sq m
  • Sleeps 4
  • 2 Queen Beds
  • City view

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Lobby

Lotte New York Palace

Manhattan
  • Spa
  • Pet friendly
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, 1,899 reviews
The price is CA $579
CA $709 total
includes taxes & fees
Feb 7 - Feb 8
Lotte New York Palace

About the area

New York

City center retreat .A stay at this Manhattan hotel places you steps from St. Patrick's Cathedral and a 5-minute walk from 5th Avenue. Rockefeller Center and Radio City Music Hall are also within half a mile (1 km).

What's nearby

  • St. Patrick's Cathedral - 2 min walk - 0.2 km
  • 5th Avenue - 3 min walk - 0.3 km
  • Rockefeller Center - 5 min walk - 0.5 km
  • Radio City Music Hall - 6 min walk - 0.6 km
  • Times Square - 10 min walk - 0.9 km

Getting around

  • 5 Av.-53 St. Station - 3 min walk
  • Grand Central - 42 St. Station - 9 min walk
  • LaGuardia Airport (LGA) - 31 min drive

Restaurants

  • Toasties E. 51st
  • Mangia
  • Inside Park at St Bart's
  • Cha CHA Matcha
  • Trouble's Trust

About this property

The Towers at Lotte New York Palace

Family-friendly 5-star hotel near 5th Avenue
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms.

Public spaces have free WiFi and wired Internet. A health club, spa services, and multilingual staff are also featured at the luxury The Towers at Lotte New York Palace. For a fee, parking is available.

This 5-star New York hotel is smoke free.

  • 176 guestrooms or units
  • Meeting rooms
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers for purchase
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
The Towers at Lotte New York Palace offers 176 air-conditioned accommodations with DVD players and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 42-inch plasma televisions come with premium cable channels, video-game consoles, and pay movies. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Microwaves, in-room massages, and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.

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The Langham, New York, Fifth Avenue
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.8 out of 5, Exceptional, 1,001 reviews
The price is CA $751
CA $867 total
includes taxes & fees
Feb 6 - Feb 7
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Property amenities

Family friendly

  • DVD player
  • Free area shuttle
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Microwave on request
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free area shuttle
  • Secured, covered valet parking on site (USD 110 per day)

Food and drink

  • Weekend cooked-to-order breakfast available 6:30 AM to noon for a fee: USD 16 to 26 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Health club
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 42-inch plasma TV with premium cable channels
  • DVD player
  • iPod dock
  • Pay movies
  • Video game console

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Dishwasher
  • Limited room service
  • Microwave on request
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2 AM
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Only dogs are allowed
  • Weight limit: 25 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 100.0 per day.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Utility fee: USD 28.69 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 16 to 26 per person
  • Covered valet parking fee: USD 110 per day
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 100.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted. 

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Towers New York Palace
Towers Palace
Towers Palace Hotel
Towers Palace Hotel New York
Towers Lotte New York Palace Hotel
Towers Lotte Palace Hotel
Towers Lotte New York Palace
Towers Lotte Palace
The Towers At Lotte York York
The Towers at Lotte New York Palace Hotel
The Towers at Lotte New York Palace New York
The Towers at Lotte New York Palace Hotel New York

The Towers at Lotte New York Palace Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 472 out of 650 reviews
Rating 8 - Good. 100 out of 650 reviews
Rating 6 - Okay. 41 out of 650 reviews
Rating 4 - Poor. 18 out of 650 reviews
Rating 2 - Terrible. 19 out of 650 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

2/10 Terrible

linda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
UNIMAGINABLY RUDE hotel staff, who clearly have had no education, much less education in hospitality or communication. 100% assumed hotel guests were thieves, liars, or criminals of other sort; rather than the paying customers (or "guests!") they truly are. Tower King Room (1500.00/night) did not meet minimum expectation of clean, orderly, functioning hotel room: Rusty bathroom fixtures, pink mold on shower curtain, torn roman shades, askew black-out shades, non-functional electric blinds, non-functional electrical outlets, unusual stains on upholstery and carpet, mis-matched furnishings, broken ("ripped out") under-counter cabinetry, broken closet doors, struggling and loud water-hammer plumbing, etc (!!).
Stayed 4 nights in Oct 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hiccup with front desk staff outside of that the place is amazing.
Stayed 2 nights in Oct 2025

10/10 Excellent

Cinthia

Stayed 1 night in Oct 2025

8/10 Good

Kevin

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is truly 5 star and I wanted to rate it 5 star across the board however the gap between excellent and average from front desk personnel can’t be ignored. Norma and Rebecca are exceptional whereas their colleagues need to be retrained. Not very good at all.
Stayed 3 nights in Oct 2025

6/10 Okay

Deana

Travelled with family
Liked: Room comfort
The location is what makes this hotel great, as well as the beds and water pressure. Otherwise, our room had a mildew smell first day and the surfaces were not clean. We waited for our room to be ready and the elevator experience in the towers makes it unfavorable vs. desired over their other rooms. To be suggested as a luxury experience is a stretch. But the view is truly gorgeous.
Stayed 3 nights in Oct 2025

10/10 Excellent

David

Stayed 3 nights in Oct 2025

8/10 Good

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Towers at Lotte Palace is a very busy hotel. During the day time and early evening hours the lobby is crowded with people. As a result, it may take time to check in, or get baggage assistance and concierge assistance. Our receptionist, Melody was extremely helpful and courteous. She help make the stress situations go smoothly and always with a smile and kind words. Diego, one of the concierge was also courteous and super helpful. Our corner suite was spacious and comfortable. The only negative items is 1. there were hardly any amenities provided. No coffee cups, coffee maker, hot pot, visitor guide book, etc. 2. the electric outlets in the room were worn out from over use. Loose connections and items plugged in would easily fall out. 3. only 2-elevators service the tower rooms, so wait times can be long during busy check out hours in the morning. Other than that the hotel is good and centrally located.
Stayed 2 nights in Oct 2025

10/10 Excellent

Raymond J

Stayed 3 nights in Sep 2025

10/10 Excellent

Claudia

Stayed 2 nights in Sep 2025

10/10 Excellent

Jonathan

Stayed 4 nights in Aug 2025

10/10 Excellent

Jonathan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay
Stayed 2 nights in Aug 2025

10/10 Excellent

Jonathan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel great location
Stayed 3 nights in Aug 2025

10/10 Excellent

Jerry, Hudsonville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel!
Stayed 1 night in Aug 2025

10/10 Excellent

Justin

Stayed 2 nights in Jun 2025

6/10 Okay

Anne

Liked: Staff & service
Stayed 1 night in Jul 2025

2/10 Terrible

brian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Dianne, Roseville

Stayed 5 nights in Jun 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Midtown and Best Overall Hotel in Manhattan!

Amazing roomy suites in the Towers, get the corner suite with an incredible skyline view. We've stayed at all the top luxury hotels and The Towers is in a class by itself in my opinion. We will be back.
Stayed 1 night in May 2025

10/10 Excellent

Devin

Stayed 2 nights in May 2025

10/10 Excellent

Xiayang

Stayed 2 nights in Apr 2025

10/10 Excellent

Rebecca

Stayed 7 nights in Apr 2025

10/10 Excellent

Vanessa, Henley Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Lotte Towers! The rooms were very spacious for our family of 4. We were provided a fridge on request. The views were amazing. The lifts were quick to get us to the 58th floor! Our rooms were serviced twice daily. Cannot fault anything at Lotte would love to return one day!!
Stayed 7 nights in Mar 2025

8/10 Good

JOSE

Stayed 7 nights in Dec 2024

10/10 Excellent

Cynthia

Stayed 2 nights in Apr 2025